GO Deck Sept 2016 - LITE

Foundedin1995,GrupoOpenisaMexicangroupofcompanieswithmorethan20yearsofexperience

deliveringITservicesandenterprisecommunica6ons.

GrupoOpen

Sales+$22M

CerBficaBonsMicrosoDGoldPartnersCiscoGoldPartners

Team450Employees

Growth21%YOY

BestPracBcesAgileDevelopmentITILandISO20k

BrandRecognizedleadership

www.open.mx

NorthwareSoDware

OpenServiceServiceDesk/TechSupport

NearContactNearshoreITServices

CloudsourceITApps

PlannetNetwork,CommunicaBonsandCloud

GrupoOpen

Timeline

MonterreyOffice

Plannetwasfounded

GrupoOpenITServices

MexicoCityOffice

Northwarewasfounded

USAOffice

GuadalajaraOffice

CloudSourceITM&A

RP-RegioParque

GrupoOpenHQinApodaca,NL.OpenService,PlannetandHR

MITC-MonterreyITCluster

Northware´sHQ,AdminandFinance.

WorldTraceCenter–MexicoCity

WestPickleResearchBuildingOurUScorporateofficelocatedin

AusBn,TX.Sales

RegionalDeliveryCenter

LocatedinMonterrey,MEXforourmobileteam.

RegionalDeliveryCenterLocatedinGuadalajara,JALfor

ourmobileteam.

150 70 15

5 50 50

Locatedatthecenterofthebusinessecosystem.RecruiBng.

LocaBons

35 155 220 264 292

330 373 400 450

USD$1.0M

USD$5.8M

USD$7.7M

USD$10.0M

USD$10.6M

USD$12.96M

USD$15.38M

USD$20M

USD$25M

Sales

0

5

10

15

20

25

30

1995 2000 2005 2010 2011 2012 2013 2014 2015

Millions

OpenService

ServiceDesk ManagedServices Staffing ServiceManagement

NearshoreServiceDesk ITILConsulBng

Northware

APPsCloudServicesStaffingSoDwareDevelopment DynamicsAXSpecialists

NearshoreITServices

Plannet

DataCenter Security&Wireless ServiceContracts CollaboraBon&IOT

CloudServicesMeraki,Webex,SecurityandDigitalSignage

NetworkManagedServices

Team

186 170 52452

TechSupport SoDware TelecomTotal

ServiceDeskAgent

ServiceDeskManager

ServiceDeskSupervisor

SQLSupport

TechnicalSupportEngineer

VirtualizaBonSpecialist

Sr.PrinBngSpecialist

CustomerServiceRep

DeskSideSupportManager

DeskSideSupportEngineer

EventManager

HighEndSupport

POSSupportSpecialist

ProjectManager

QATeamLead

LinuxServersAdministrator

PurchasingAnalyst

ADandPatchManagement

BackupyStorage

InventoryAnalyst

DataCenterOperator

WarRoomCoordinator

OperaBonsAssistant

ServiceNowConsultant

DocumentaBonSpecialist

SiebelSupport SysAdmin

WeblogicAdministrator

NOCSupervisor

75

96

45

10

32

2

12

13

4

5

1

43

1

11 2

1

1

1

4

1

1

2

3

1

1

2

2 SAPFuncBonalConsultant

ReporBngAnalyst

SAPSecurityConfiguraBon

WindowsSpecialist

PlalormandInfrastructure

FinanceConsultant

2

1

1

1

2

SecuritySpecialist

186

OpenService

.NETDeveloper

JavaDeveloper

FuncBonalAnalyst

ProjectManager

ProjectLeader

MobileDeveloper

QATeamLead

QAAnalyst

AutomatedTestEngineer

MobileTesBng

SQLDevelopers

SystemsAnalyst

ProductOwners

UX/UIDesigners

LotusNotesDeveloper

HRandOfficeAdmin

OracleConsultants

OracleDBA

SAPTeamLead

BIAnalyst

AXDevelopers

AXFinancialConsultants

AXSCMConsultants

AXProducBonandMRPConsultants

ProgressDevelopers

AutomaBonEngineer

SiebelandTIBCODevelopers

EmailMarkeBngSpecialist

PHPDevelopers

51

9

4

1

3

25

17

111

2

6

2

81 1

1

1

3

1

2

1

4

1

1

1

9

4

4

2

ProgressDBA

170

Northware

AXRetailConsultant2

DataCenterManager

CommunicaBonsCoordinator

PresalesCoordinator

SecurityCoordinator

RouBngandSwitchingCoordinator

ProjectManager

UnifiedCommunicaBons

NetworkEngineer

NetworkandVoiceSupportEngineer

PurchasingAgent

1

1

1

1

1

1

4

2

23

6

2 TechnicalSupport

TelecommunicaBonsEngineer

RouBngandSwitchingSpecialist

WirelessSpecialist

LogisBcsAgent

1

3

2

3

52

Plannet

Clients

ServicesNetworkdesign,supportandmaintenance,soDwaredevelopmentandstaffingservices

Size+13kPointsofSale

HighlightsLargestCisconetworkinLATAM

BusinessRelaBonship+14years

ClientOXXO,largestchainofconvenientstoresinMexico

RelevantProjects

ClientFemsa–BBVABancomerStadium

ServicesConnecBvity-Wifi,CiscoStadiumVision

HighlightsNeweststadiuminMexico

BusinessRelaBonship+3years

Size+200boxes,+12,000connectedusers

RelevantProjects

ServicesCapBveCenterServices

Size+23mobileexperts

BusinessRelaBonship+3years

ClientPropelics–EnterpriseWorld-ClassAPPs

RelevantProjects

ClientTernium–Flatandlongsteelproducts

ServicesStaffingservices

HighlightsLeadingsteelcompanyinLATAM

BusinessRelaBonship+15years

Size+30engineers

RelevantProjects

ServicesStaffing,ServiceNowManagement,DataCenterManagement

Size+3500WhirlpoolemployeesinMexico

BusinessRelaBonship+4years

ClientWhirlpoolMexico

RelevantProjects

ServicesServiceDesk

Size+4000homedepotassociates

BusinessRelaBonship+8years

ClientHomeDepotMexico

RelevantProjects

ServicesServiceDesk,OpenSer,SoDwareDevelopment,FieldSupport

Size+4500ACE/ChubbemployeesinLATAM

BusinessRelaBonship+18years

ClientChubbInsurance

RelevantProjects

THANKYOU…

is@northware.mx|www.open.mxImreSzenDornyay|VP,BusinessDevelopment