Kapture for Service Professionals-Mobile CRM Software | Customer Relationship Management | Kapture

SERVICEPROFESSIONALS

for

CHALLENGES IN THE SERVICE INDUSTRY

Lack of technology to track status of service requests

No means to track location or performance of service personals

Delayed closure of service calls due to haphazard management

No system in place to reallocate or escalate service requests

Introducing Kapture

A fully-customizable, mobile-first, cloud-based platform that enables end-to-end management of service calls or requests

seamlessly.

KAPTURE ALL SERVICE REQUESTS ON A SINGLE PLATFORM

No matter where the service request comes from, all of them converge on a single platform KAPTURE `

Dedicated Service centres

Emails Website Mobile applications Requests based on

AMCsCall centres/ toll-free

numbers Third party service

providers

LOCATION BASED ALLOCATION

Depending on the type of request, a ticket would be generated, raised and allocated to Service personals based on their location and availability.

CHECK STATUS OF EVERY

SERVICE CALL

Track the exact location of service personals and status of pending requests assigned to them.

ORDER PARTS FROM CLIENT LOCATION

KAPTURE enables service personals to check status of inventory and place orders right from where they are

attending their service call.

REALLOCATE TICKETS ANDDESIGN ESCALATION MATRIX

The inbuilt employee roster ensures that a request is reallocated to someone else in case the service personal is on leave

In case a service request is taking more time than expected to be closed, they can be assigned or escalated to experts or seniors.

UPDATE STATUS OF SERVICE REQUEST

The status of each assigned request can be updated with comments allowing top management to track the exact status of every ticket raised.

INTEGRATION WITH AUTOMATED MESSAGING TOOLS

Once a service call is attended, a suitable message would be automatically send via email or SMS to the respective clients.

KAPTURE comes with inbuilt communication tools enabling teams to communicate internally or with their clients.

History of conversations with clients can be logged for future reference.

INBUILT COMMUNICATION TOOLS

Pictures of the equipment to be serviced can be clicked and shared with location mapping and time-stamping.

This authenticates documentation process and allows management to view details about the equipment pre and post closure of the service call.

DOCUMENT AND SHARE CONDITION OF EQUIPMENT

INTEGRATES SEAMLESSLY

KAPTURE is the only system that needs to be deployed to manage all your processes as it be easily integrated with existing systems.

WITH EXISTING SYSTEMS

SET REMINDERS AND ALERTS

Reminders and alerts can be set based on dates issued on Annual Maintenance Contracts to ensure customer satisfaction.

Reminders can also be set for teams or individual service personals for their assigned tasks.

300+ ROI BASED REPORTS

Yearly, monthly, weekly or daily reports can be generated to track status of open or closed service requests, performance of teams, type of query resolved, time taken to resolve them etc. based on customized parameters.

PROFILE TEAMS AND CUSTOMERS

Set hierarchy and reporting systems for your teams with limited access to the system based on roles defined.

Profile clients, with completedetails about their organization, AMC details, number or equipment under them etc.

User-friendly interface

World-class security

Capture, classify and allocate leads

Pay on per monthper login basis

Unlimited data storage

Inbuilt communication tools

SALIENT FEATURES

PRICING

No Additional CostsNo Implementation Charges

No Training Fees

Free Mobile AppZero AMC

24x7 Tech Support Pay per login per month

THANKYOU