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Professional issues & strategies
MSc Tunneling Module
Ross Dimmock
MD Normet UK & Qatar
2
Normet globally
3
39 locations in 26 countries
Qatar – Doha: 130km running tunnels and 90 stations
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NORMET IN A NUTSHELL
Demanding solutions for selected
customer processes in
underground mining and tunnelling
Fulfil our customers’ needs by
exceeding their expectations
Over 50 years of experience in the
industry
Over 10 000 delivered machines
Services throughout the entire
lifecycle of our products
Global operation with over 900
business professionals
Normet Group‘s 2013 turnover
EUR >210 Mio
5
What we do to support our partners
Early involvement, “from start
to finish”
Provide a solution orientated
offering with state of the art
equipment and products
Have the most competent
people in the business
Be reliable with all that we do
We believe in “active listening”
and we act on what we hear
Competent people
Reliable equipment and supply
Performing product
solutions
Continual development
of all offerings
Our flying engineers team Expert application engineers with 25 years experience in sprayed concrete and ground injection
Our site representatives can develop solutions but also solve most problems on site. They can provide training for your teams
Above all, this is a people to people business
Where we help reduce tunnel project and mine risks and
costs with innovative solutions
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Tunnel sprayed concrete machines
9
My journey from Geologist to MD UK and back in Qatar again after 26yrs
A professional route . . . . Mostly!
Certainly a lot of gathering of knowledge and great friendships so far!
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My route so far . . . 1987 to 2014
Qualified Geologist Engineer Engineer Technical Manager
Technical Director
Managing Director
UK
And now helping Qatar
Our UK organisation is based in Coventry
We built the team from around 8 people in 2010 to 28 people today
We built a production facility and laboratories
We have grown in turnover from £1M p.a. in 2010 to £6M at end of 2014
But we are motivated by the future
Underground construction is a people to people business . . .
And I am proud to have some of the best here in UK!
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Some of the UK Normet team
What does being
"Professional" mean to you?
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Marco Tizzi (Microsoft AX team) and Italian
"Rossi, being professional is not about being boring and sad!"
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What is being "Professional" ?
Andy Enzler (Swiss), VP Normet
Europe, Middle East and Africa:
"It's a state of mind Ross"
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What is being "Professional" ?
Tom Melbye (Norwegian most of the
time!), President of the Normet Group:
"It's about being honest to yourself, your
team and the people who you do work for“
And Tom is also an excellent listener and
motivator!
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What is being "Professional" ?
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What is being "Professional" ?
Dr Benoit Jones (A bit of French,
and a bit of English), Your Leader!
“Surely Ross, it must be about
improving the society we live in,
and being accountable”
A professional is a member of a profession.
The term also describes the standards of education and training that
prepare members of the profession with the particular knowledge and
skills necessary to perform the role of that profession.
In addition, most professionals are subject to strict codes of conduct
enshrining rigorous ethical and moral obligations. Professional
standards of practice and ethics for a particular field are typically agreed
upon and maintained through widely recognized professional
associations.
Some definitions of "professional" limit this term to those professions
that serve some important aspect of public interest and the general
good of society.
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Good old Wikipedia defines "Professional" as:
Being Profess-
ional
Qualified
On time
Integrity
Staying at the cutting edge
Healthy home-work
balance
Supportive team
Walking the talk
Ethical
Hard to knock off balance
Seeing things
through
Organised
Has vision and
strategy
Available
Coherent
Able to let go
Educator
Managing conflicts
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To be professional, from my experience, and our needs in
Normet, requires a more holistic view
10
1
18% Technical knowledge and
accreditation
58% Behavioural skills
24% Communication skills
Ethics & Behaviour in Normet
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Leadership skills - Team behaviour 1
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Purp
ose
Leadership skills - Team behaviour 2
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Purp
ose
Leadership skills - Team behaviour 3
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Purp
ose
Leadership skills - Team behaviour 4
25
Purp
ose
Leadership skills - Team behaviour 4
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Purp
ose
Leadership skills - Team behaviour 5
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Purp
ose
Vision through to daily action
Vision
Mission
Values
Strategy
Strategic Measures &
Initiatives
Personal & Team
Objectives
What do we want to be
Our roadmap what what we do
What do we cherish and how do we act
How we will do it
Team communicating and
setting action plans and KPIs
What we need to do
on a daily level
Short
er
term
L
onger
term
Normet Strategy - UK
Competitive, full package of reliable underground construction solutions,
leading to profitable organic growth
Competitive, local supply of products for T&M, GE and R&M
Local production plant producing key state-of-the-art
reliable products
Create AS-CS production and office facility in Coventry by 2nd quarter 2011
Ensure products achieve client requirements – testing and development
Competitive equipment range
Normet: Improve tunnelling equipment
offering Promote mining equipment
Develop and produce “Oruga and Suprema” SC package
Promote Spraymec 8100
Promote Normet equipment to Irish Mines
Injection Pumps: Enhance equipment offering
Marketing material and extend range of pumps
Expert technical support and client confidence
Achieve complete, competent team
Hire GE Technical Manager Hire CS Project Manager (SE)
Training and team development
Establish Normet site support approach
Site presence and customer demos/
training/workshops/marketing material
Training facility at new factory and organise events and marketing materials/events
Strategic goal Customer needs Internal focus Key actions
Route to success – Each step has a plan!
Advocacy
Repeat customer
Trials & Award
Excite the customer
Creating awareness
Strategic decision and approved business plan
Spra
yed c
oncre
te a
nd Inje
ction
Spra
y
me
mbra
nes
TB
M
D-B
olt
Normet communication for successful projects
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Project Start-Ups
•Face to face
•Set goals
•Set responsibilities
•Get commitment
Video conferencing
•Quite a few in the early stages
•Cheaper than flying!
•Project updates and all attend
Telephone
•Underrated in modern world!
•Use to check progress and problem solving with individuals
•Used too much
•Document transfer and written agreement on actions
I have been lucky to study mini-MBAs in
INSEAD Business School in Paris
I have had numerous week long
residential courses on management
I have had a leadership programme at
Ashridge Business School
But nothing compares to a few hours with
Steve Head
Best one day lecture on leadership I
have ever been to . . . In my life!
Simple truths, simple lasting messages
Leaving you thinking “Why didn’t I ever
think about this before?”
He is now my coach!
32
Steve Head made an impact on me!
33
34
Warning all teams! These guys can suck the lifeforce out of you!
35
Rewards are good - Throw them some fish!
36
Sometimes we think we know more than we do? (Highly modified from Kruger and Dunning, 1999)
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Ability
Score Perceived
Actual
?
The need for continual professional development
38
Time
Ability
Consciously incompetent
Consciously competent Unconsciously
incompetent !
And this why CPD is ever important!!
Knowledge with professionalism brings value
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Self
Team
Company
Industry
Society
Your knowledge
Value impact
Usi
ng p
rofe
ssio
nal sk
ills
Vital otherwise high risk!
We find confidence is key success factor too
40
Confidence
Competence
Knowledge Passion
So my final thoughts to help you on your professional paths
41
Grow some antennae, use your eyes, ears and
mouth in the correct proportions!
People and team culture make the difference between
good and bad organisations
42
Avoid, re-educate or remove Mood Hoovers at all cost!
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Find your passion . . . Nothing will stop you!
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Visualising your future. This is powerful stuff!
45
Spend the same amount of time planning your next steps
as you do a holiday
46
These people are far away from professional.
Do not do this in the home or in the workplace!!
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