View
218
Download
2
Category
Tags:
Preview:
Citation preview
Recording BlackBerry® Smartphone
Voice Calls
© Voxsmart Ltd 2010Strictly Private and Confidential
The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited – used by permission .
About Voxsmart…
UK company, over 4 years of development
ISV BlackBerry® Alliance Select Member
5 BlackBerry® voice applications
Orange Partner in UK
Deployed by a mobile carrier - StarHub Mobile (second largest carrier in Singapore)
Exclusive provider of mobile recording solutions to Orange Business Services Etrali worldwide
Fully integrates BlackBerry® smartphones with voice recorders
No new hardware needed
Compulsory, Automatic or On Demand recording of calls
Proven in financial services
Simple to use and deploy
Recorded calls connect in 1- 4 seconds
Secure
About VoxRecord
VoxRecord Requirements
BlackBerry® smartphone O/S 4.2+
SIM with GSM conferencing enabled
BlackBerry Enterprise Server® (Compliance only)
Active Voice Recorder
VoxRecord Options
HIGH SECURITY
ALL calls recordedIf the recorder line
drops, call terminated
8 Risk Alerts
HIGH/MEDIUM SECURITY
ALL calls are recorded
If the recorder line drops, calls continue
8 Risk Alerts
MEDIUM SECURITY
ALL calls recordedUser option to turn
recording on/off from handset
10 Risk Alerts
LOW SECURITY
Recording is User Initiated
No Risk Alerts
VoxRecord Compliance
VoxRecord Compliance2
VoxRecord Automatic
VoxRecord On Demand
Traders in Financial Services
BCP Tool Doctors on Call, Emergency Services,
Executives
Anyone needing ad hoc
recording
VoxRecord Compliance1
VoxRecord Professional
Compulsory Recording of User User Controls Recording
Calls connect (Incoming or Outgoing) Screen goes blank for a second or two VoxRecord locks the device to the recorder Recording Active displayed on the installed device
only Call logs are sent over e-mail and/or HTTP POST
VoxRecord Compliance and VoxRecord Automatic User Experience
Call Comes in/out Call Connects Recording Initiated
1
1. During any call, the side convenience button pressed to start recording
2. Click ‘OK’ to confirm
3. Recording starts within a second or two…
2 3
VoxRecord On Demand User Experience
8
VoxRecord Architecture
Active Trunk Side Recording
BlackBerry® Enterprise Server
Call Connects
Voice Recorder
Call Connects
Mobile Voice Network
Mobile Voice Network
VO
ICE
VOICE
CDR Data Post1. VoxRecord is automatically triggered by any incoming or outgoing call
2. The application automatically connects the call to the designated voice recorder
3. Call metadata captured by HTTP post after call for audio file storage and retrieval
1
2
3
9
Transferring Call Data Records
-----O
rigin
al M
essa
ge-----
From
: joh
n.en
och@
voxs
mar
t.co
m [m
ailto
:john
.eno
ch@
voxs
mar
t.co
m]
Sent
: 01
Augu
st 2
009
11:4
6
To: V
oxsm
art Ad
min
Subj
ect: V
oxLo
g Ca
ll Lo
g 20
755B
44 -
Ope
n ca
lls:1
for as
sist
ance
con
tact
vox
log@
voxs
mar
t.co
m
Out
goin
g,16
33,2
009-
08-0
1 18
:38:
39,1
2491
2312
9886
,10,
Star
Hub
,328
997
Out
goin
g,16
33,2
009-
08-0
1 18
:39:
19,1
2491
2316
0304
,0,S
tarH
ub,3
2899
7
Out
goin
g,16
33,2
009-
08-0
1 18
:39:
58,1
2491
2321
2269
,13,
Star
Hub
,328
997
Out
goin
g,+
4420
8099
2357
,200
9-08
-01
18:4
0:08
,124
9123
2118
19,3
,Sta
rHub
,328
997
Out
goin
g,16
33,2
009-
08-0
1 18
:41:
17,1
2491
2328
7285
,9,S
tarH
ub,3
2899
7
Out
goin
g,+
4420
8099
2357
,200
9-08
-01
18:4
1:23
,124
9123
2872
18,3
,Sta
rHub
,328
997
PIN: 2
0755
B44
Vers
ion:
0.9
.3.2
6.1
Sent
from
my
Blac
kBer
ry W
irele
ss H
andh
eld
E-Mail ParsingSMS or
HTTP POST
Other-Party CLI call data is collected either using HTTP POST, email or SMS for integration into the recorder’s call log database
Risk Management
Provides impartial, verifiable evidence of conversations in case of a dispute/investigation
Ensures accuracy of instructions
To deter and identify fraud
BCP
Use in emergency scenarios where recorded desk phones are unavailable
Enables staff to work securely from home eg pandemics, weather, transport issues
Regulatory compliance
FSA announcement expected in July 2010 to make recording of mobiles a requirement.
Norway’s financial regulator will require recording of all communications from 1 July 2010
Other financial regulators expected to follow
Why Record Mobiles?
VoxRecord USPs
VoxRecord PBX Solutions
Cost
No capital expenditure required.VoxRecord application integrates with customer ‘s existing Voice Recorder, BlackBerry smartphones and BlackBerry Enterprise Server
Per user licence fees onlyNo per minute costs with free landline calls in contract
Requires additional hardware to deploy
Can involve high set up and ongoing costs
Additional landline costs of rerouting calls via PBX for every incoming and outgoing call
Mobile contract minutes lost
Security
Deployed on secure in-house infrastructure
Cannot be by-passed or deleted by users
Constant user monitoring with diagnostics and
alerting
Usually offered as a hosted solution off site
Uses third party untested hardware
PBX fraud risks
Ease of Use
Connection time almost instant
Software deployed in minutes via BES
Integrates with on-site recorder, same Interfaces as landline recordings
Variable delays of up to 20s on connecting calls
Can take weeks to deploy systems
Separate hosted portal to retrieve recordings
FSA Telephone Recording Requirements
FSA wants to deter insider trading
Recording landlines a requirement since March 2009. Mobiles exempt.
FSA published CP10/7 on removing mobile exemption in March 2010
It is expected recording of mobiles will become a requirement in 2011
FSA requirements affect 50,400 staff in banks, stockbrokers, fund managers, hedge funds etc
FSA said:
“it seems unlikely to make regulatory sense to record landlines if you cannot cover mobile phones as well (otherwise one creates clear incentives to conduct illicit conversations through mobile phones, and the cost of installing and maintaining the fixed-line-only recording machine is incurred for no reason)”
Announcement from Norway’ s Financial Regulator, the Finanstilsynet, requiring recording of mobile and desk phone calls from 1 July 2010
VoxRecord Case Studies
1. Thesis Asset Management plc
Large UK asset management firm Need to record telephone calls for FSA
compliance and risk management Recorded desk phones in satellite
offices replaced by 25 BlackBerry 8900s Looked at PBX based solutions but
decided VoxRecord more cost effective and easier to use
Integrated VoxRecord with new voice recorder specifically for mobile calls
BlackBerry.com case study
VoxRecord Case Studies
2. Canaccord Adams
Canadian investment bank London office records all desk phones of
salesmen and traders for FSA compliance Compliance officer insisted key mobiles need
to be recorded where traders work away from their desks
Chose VoxRecord because more cost effective and easier to use than alternative technologies
“With no new equipment to buy and no additional call costs, Voxsmart’s VoxRecord made recording our BlackBerry devices straightforward and also very inexpensive”.
Chris Mann
Head of IT, Canaccord Adams
Recommended