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RMIT LibraryIntegrated Service Desk Model,
with Referral
Integrated Service Desk Model, with Referral
• Background– 6 actual site libraries
• Swanston• Carlton• Brunswick• Business• Bundoora West• Bundoora East
Integrated Service Desk Model, with Referral
• Types of queries at old Reference/Information Desks
• Over the counter loans reducing, loans reducing in general
• Qualified Library technicians or equivalent rostered on old Loans Desks
Integrated Service Desk Model, with Referral
• What is the model?
RMIT University Library 5
Entrance
Exit
Service/Enquiries Desk
Bundoora Campus LibraryLevel 2
Integrated Service Desk Model, with Referral
Integrated Service Desk Model, with Referral
Bundoora East
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