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Assignment

Sajid Khan

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Measures taken by an IT manager for

effective participation of employees:

The job of a manager in the workplace is to get things donethrough employees. To do this the manager should be ableto motivate employees.

Human nature can be very simple, yet very complex too. An

understanding and appreciation of this is a prerequisite toeffective employee motivation in the workplace andtherefore effective management and leadership.

These are the basic strategies, though the mix in the final'recipe' will vary from workplace situation to situation.

Essentially, there is a gap between an individuals actualstate and some desired state and the manager tries toreduce this gap.

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Why Employees Stay

� A feeling of connection

� Feeling valued

�

Personal and professional growth� Continuous learning

� Making a difference

�

Good management� Cant afford to leave

� Fair pay and benefits

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Compensation is

M

ore than a Salary� Salary

� Benefits - the other paycheck

� Work environment

A three legged stool!

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Orientation

� Relationship begins before the hire

� Employees value a personal connection

� Accommodate different learning styles

� Make it interactive and fun

�

Complete paperwork and proceduralstuff in advance

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Orientation

Beyond theW

orkplace

� Offer dual career assistance

�

Include family in the equation, invite toorientation

� Match new employees with friends and

services, new neighbors, teenagebabysitters, etc.

� Help with relocation

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Assimilation

� Provide a buddy/

mentoring

� Create & reward best practices

� Develop expectations for management

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Job Satisfaction & Retention

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1. Increase Opportunity

±Challenge

±Interesting projects

±Responsibility

±Team leadership

±

Special assignments±Promotion

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Opportunities for Employee

Development

� Internal recruitment

� Support for education

� Job rotation/cross training

� Task forces, project assignments

�Academies of learning

� Career ladders

� Mobility among libraries

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Cultivating Excellence

� Individual development plans

� Coaching/mentoring

� Performance management with realfeedback and coaching

� 360 feedback

� Accelerated advancement/steps� Co-manager opportunities

� Shared staff opportunities

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2. Decrease Stress

� Identify stressors

� Distribute work evenly

� Eliminate red tape

� Manage interruptions

� Promote and model

stress-reducing activities

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Work/Life Balance

� Define work in terms of what

is to be accomplished

� Provide flexible work schedules

� Evaluate alternative work places andtelecommuting

� Appreciate dilemma of child care, elder care,

multiple individual roles� Allow voluntary demotions

� Appreciate diversity of personal values and

priorities

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3. Provide Leadership

±Build trust

±Commit to helping others succeed±Offer motivation

±Seek excellence

±Take action

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4. EmphasizeWork Standards

� Focus on taking pride

� Link performance to customer

satisfaction� Develop customer service and

quality measures collaboratively

� Be very clear on expectations

� Celebrate achievements

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5. Provide Fair Rewards

� Employees want fair rewards for the workthey do, based on:

±

Skill±Responsibilities

±Effort

±Working conditions±Communicate

±Reward for top performance

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Convenience/Concierge Services

� Dry cleaner pick-up

� Supermarket / Carry-out delivery

�

Financial planning� Passes, discounts zoo, museum

� Classes on-site educational, fitness

� Discount coupons cleaning services,manicures, lawn care

� Wellness, health screening

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6. Allow Adequate Authority

� Empower

employees to act

� Encourageemployee input to

decisions, goals,

and directionsetting

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Recognizing Employees

People will forget what you said.People will forget what you did. But

people will never forget how youmade them feel.

Anonymous

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Recognition

� Enhancesperformance

� Helps motivate

� Provides practicalfeedback

� Makes it easier to getthe work done

� Improves productivity

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Coworkers Recognize Colleagues

� Dedication

� Achievement

� Character

� Service

� Can doattitude

� Respect

� Cooperation

� Helpfulness

� Flexibility

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Supervisors Recognize Staff 

� Handling an emergency or difficultsituation

� Filling in on another job

� Completing a special task

� Consistently presenting a positiveattitude that inspires

� Giving time & assistance to an area orstaff person outside dept. orresponsibility

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More Formal Rewards

� Customer Service Award

� Spirit Award

� Service Awards

� Retirements

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THANK YOU!