Verizon Wireless Disaster Recovery

VZW Proprietary Information

Verizon WirelessDisaster Recovery

Mike Kelly – Executive Director

Network Support

VZW Proprietary Information

Sept. 11th to Katrina

Compare our responses to:

- September 11, 2001- NYC

- Hurricane Isabel - Virginia

- Hurricane Katrina – LA, MS and AL

1. Provide Honest Comparisons

2. Prove we are better prepared now

VZW Proprietary Information

VZW CustomerCellular

Broadband DataEmail

GPS NavigationPTT

VerizonCommunications

Central OfficeFacility Provider

Verizon WirelessMobile Switching Center

Redundant Network SystemsBackup Power Plants

Latest Technology

RF

Air

Link

VZW Cell SiteHigh Capacity Equipment

Backup GeneratorDiverse Facilities

Verizon T1(s)Verizon OC48

(Sonet Fiber Ring)

VZW Proprietary Information

September 11, 2001

• 7 cells OOS• Relatively small area affected• Land Line OOS in Downtown NYC• Queens, Brooklyn, NJ not affected• Affected area almost deserted

– Except Press and Emergency Personnel– We Prepared for “Wireless Only” Scenario

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September, 11 2001

What went well:

– Teams w/ tools– 24 x 7– Food & Housing– Contained Area– Local & Fed Assist– VZ Circuits– Vendors– COWS

Difficulties:

– Street Directions– Circuit Records– Building Stability– Hazmat– Upward Comm.– Power Utilities– West Street CO

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Stars = COWS

Dots = Cell Sites

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September 11 Achievements

20 COWS Deployed in Downtown NYC

“Normal” service restored in 2 weeks

Local and Fed Government Recognition

Use of un-licensed MW for the first time

No employees injured

We could have deployed more COWS

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Hurricane Isabel

Richmond, VA Friday 8 AM 138/360 sites OOS

Saturday 8 AM 89 sites OOS

Sunday 8 AM 44 cells OOS

Monday 8 AM 28 cells OOS

Wash-Baltimore Friday 8 AM 52/560 sites OOS

Saturday 8 AM 28 sites OOS

Sunday 8 AM 13 sites OOS

Mostly due to fallen trees and damage to power lines.

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Hurricane Isabel

What went well:– Teams w/ tools– 24 x 7– Local & Fed Assist– VZ Circuits– Vendors– COWS– Street Directions

Difficulties:– Upward Comm.– Comm. Power– Food & Housing– Fuel for Trucks– Fuel for Generators

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Hurricane Isabel - Accomplishments and Improvements

-190 Cells OOS on Friday

-889/920 Cells back in service by Monday

-Generator back-up increased

-Generator “plug” installed at sites.

-Power provided to VZ MUX equipment.

-Food/Fuel/Housing Contracts in place.

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Hurricane Katrina

• 450/700 Cells OOS 8/29• 30,000 Square Miles affected• 3 Separate disaster issues for VZW

– Cells destroyed by flooding in New Orleans– Commercial Power and Natural Gas Gone– Baton Rouge population went from 200K to 500K

VZW Proprietary Information

VZW CustomerCellular

Broadband DataEmail

GPS NavigationPTT

VerizonCommunications

Central OfficeFacility Provider

Verizon WirelessMobile Switching Center

Redundant Network SystemsBackup Power Plants

Latest Technology

RF

Air

Link

VZW Cell SiteHigh Capacity Equipment

Backup GeneratorDiverse Facilities

Verizon T1(s)Verizon OC48

(Sonet Fiber Ring)

VZW Proprietary Information

Hurricane Katrina

What went well:

- Circuit data base- Comm. to Exec team- Gas and Diesel- Housing- Hazmat- EOC Structure

Difficulties:

– Employee injuries– Cultural Differences– Employee tracking

VZW Proprietary Information

Hurricane Katrina Accomplishments

450/700 Cells OOS 8/29

40/700 Cells OOS 9/26

0/700 Cells OOS 10/25

- Provided phones to Emergency Service Personnel

- Provided “free” phone calls to non-customers affected by Katrina

- EOC structure worked well under very difficult conditions

- Employees and their families were provided special assistance

- Customer base grew substantially after Katrina

VZW Proprietary Information

Why we are better prepared now

We have circuit info on a single database

We have a structured EOC plan

Cells have back-up generators.

We all have GPS on our trucks

We have agreements with logistics vendors

Wireless Priority Access

We perform table top drills several times a year

We have learned and improved from our experiences