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www.regouniversity.comClarity Educational Community
How Companies Are Using CA PPM for Application Portfolio Management
Presented by: Mark Feher | Date prepared: April, 2015
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Agenda• Overview• Definitions• Business Value• Key Requirements• Best Practices
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Overview• What is Application Portfolio Management (APM)?
• How does it fit with Portfolio and Project Management (PPM)?
• What is the Business Value Proposition for APM?
• What are the key elements of APM?
• What might an APM Implementation roadmap look like?
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What is Application Portfolio Management (APM)?
• A continuous process of managing the life of a portfolio of applications from acquisition through to retirement
• This includes:– Optimize the suite of applications required to support internal
and external consumers of associated services– Optimize the cost and effort associated with maintaining,
modifying, deploying and retiring applications– Actively Manage Business Risk associated
with Applications THIS IS NEW AND BASED ON CLIENT EXPERIENCES
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What is APM…• Two separate activities required to Optimize the Portfolio
1. Collection of information about individual Applications2. Analysis and Operational Plans for the collection(s)/Portfolios of
Applications
• This presentation is focused on the first activity– Too many enterprises want to start with Portfolio’s without
getting the input data understood– “Stay Tuned” for a future Portfolio Analysis presentation
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A Simplified ViewHow Does It Fit with PPM?
IT Portfolio
IT OperationsApplications
SupportHelpdesk and response tiers
Applications Maintenance
Provision of Services supported by Applications to user communities
(infrastructure, security, …)
IT Service Enhancement and Development
Projects ProgramsProjectsProjects ProgramsPrograms
Department Overhead
Projects to support IT Operations
Projects to support Other Operations
IT Standards, Security, Procurement, Supply Chain, …
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CA PPM’s Hierarchy of Investments Support “Total Cost of Service”
Projects
Service
Applications
Business Goals and Objectives
Projects
Applications
Projects
Applications
Programs
Service
Projects
Projects
Applications
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What is the Business Value Proposition for Application Portfolio Management?
• Improve Selection of New Applications– Aids in assessment and selection of new applications to
determine how they fit in the Portfolio– Identifies if there are any pre-existing issues that will cause
operational issues and increase operating costs unacceptably– Stops the cycle of application proliferation
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What is the Business Value Proposition for APM? …
• Reduce the Cost of Operations Associated with Applications– Makes the suite of Applications within an organization more transparent
and provides an assessment of health and importance to the enterprise– Avoided Effort and Consequences of Application Conflicts and Problems– Reduces the number of instances of the same application
• Reducing the number of duplicated application support and maintenance costs
• Optimizing the Suite of Applications and Total Cost of Services• Fewer Tickets – Reduced Effort/More Time for Value Add Work• Lower Procurement Costs• Reduced Projects Costs• Reduced Maintenance Fees• Better support for business critical and high value apps
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What is the Business Value Proposition for APM? …
• Reduce/Manage Business Risk Associated with Applications– Can alert the business to real or potential issues/risks related to
• The interrelationships of applications• Supporting infrastructure• Supporting SW and source product states
– This results in proactive response before issues affect the business
– Ensures disaster recovery and basic risk responses are planned for all high value and critical applications
– Improves event management by providing association of applications and infrastructure in the event of failures
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What is the Business Value Proposition for APM? …
• Ensures business, portfolio and operational decisions are based on high quality and accurate information
– Information is assigned a System of Record (SOR) and the System of record is the only source of this information throughout the information systems used by the enterprise.
– The SOR and the analysis itself helps ensure consistent use of naming and terminology for a common understanding across the enterprise
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What is the Business Value Proposition for APM? …
• Conservative estimates of savings from the use of Application Portfolio Management is 10-15% of an IT budget
• We believe that the savings can be as high as 20-25% if the approach is institutionalized throughout the IT organization and is supported by Advanced APM toolsets in the context of other business systems in an enterprise
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What are the Key Requirements for Effective APM Implementations?
Application Portfolio
Management
APM.7Support Clarity System
Administration
APM.2Maintain/Manage Underlying
Product Roadmaps in Support of Health Monitoring
and Planned Operational States
APM.3Scenario’s capability to test/tune weights, criteria, etc…
for any of the Lifecycle methodologies in the system
APM.4Support the Detection of
important APM events or the need for input via visual
indicators in CA PPM, email notifications, and workflows
APM.5Support for Financial
Planning and Processes
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What information do we need to collect and assess for Applications?• The key areas of assessment are
– Context and Importance to the Enterprise– Current Performance and Health– Past Performance and Health– Predicted Future Performance and Health– Relationships to enterprise infrastructure, systems, and
applications
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(Metrics are Enterprise Specific)What is Best Practice for Assessing Applications
Assess Application Business
Value
Assess Application Business
Risk
Risk Probability
Business Risk Impact
Business Operational Impact
Speed of Impact
Speed of RecoveryEstimated Ops Plan to
Repair
Assess Application Technical
Risk
Application Operational
Cost
Current Application
HealthTechnical
Risk Impact
Technical Operational Impact
Speed of Impact
Speed of Recovery/Estimated Ops Plan
to Repair
Gartner Application
“Time” Assessment
Risk Probability
Application Change Projects
SW Licences
SW Maintenace
Application Operational
Support
System Administration
and Maintenace
Combined Application Assessment
Input for the Portfolio
Operational Plan
Output
Decisions on Individual Applications can only be
made in the context of the Portfolio of Applications!
Application Value and Fit
to Mission or Process
Operation Risk
Technical Risk
Survey Questions to determine Recommended TIME Assessment
Cost
TIME Survey Questions to support portfolio analysis
Business Criticality Revenue
Supported by this Application
% Number of Users Supported
Regulatory Compliance
Aging IT· Stale Version History (no
change for extended periods)
· ...
Product Roadmap Health
· Current Alignment· Is the version in Use supported
by the Vendor· Previous Alignment
· Was the previous assessed Version supported by the Vendor
· Future Predicted Alignment· Is End-of-life expected within the
next assessment timeframe?
Application Dependency Health· # of Applications this Application
Depends on· Health of each Application this
Application depends on· Average Health of all Applications
this Application Depends on
Application Operational Performance· # Open Tickets· Aver Duration of Open Tickets in
the Past Quarters (1 through 4· Variance in $=# of Tickets Open
Year over year and quarter over quarter
· SLA performance
Application Volatility· # of Significant changes
in the past 12 months· # Significant changes
between months 12 and 24
Assess Application Business
Value
Assess Application Business
Risk
Risk Probability
Business Risk Impact
Assess Application Technical
Risk
Application Operational
Cost
Current Application
HealthTechnical
Risk Impact
Gartner Application
“Time” Assessment
Risk Probability
Combined Application Assessment
Output
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Some Examples of Key Application Relationships
Dependent Applications
Associated Vendor Product
Relationships
Business Capabilities
Lines of Business
Used by which Organizational
Units
Information Security Category
Information Security
Management
Protected Personal
Information
Application This
Application Depends On
Applications That Depend
On This Application
Association of Applications to key Business
Structures
Business Strategic Objectives Supported
Classifications and Sub-
Classifications
Identify Current Application
Revision and related information
Regulatory/Standards
Compliance
Application
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• CA PPM will provide a lot of support and guidance for Application Assessment and rationalization
BUT• It will take a concerted effort and buy-in by all of your
staff to institutionalize the thinking and values of Application Portfolio Management.
• Efforts around Business Transformation and Education will be required to achieve and sustain an optimized cost of operation that should be significantly lower than it is today and with higher quality of output.
• An Operational Roll-out/Roadmap that takes this into account is essential.
A Lesson We have learned several times over:
Technology is not enough!
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Questions
Phone888.813.0444
Emailinfo@regouniversity.com or Empowered at info@empowered.ca
Websitewww.regouniversity.comwww.empowered.ca
We hope that you found this session informative and worthwhile. Our primary goal was to increase your understanding of the topic and CA PPM in general.
There were many concepts covered during the session, if you would like to contact any presenter with questions, please reach out to us.
Thank you for attending regoUniversity 2015!
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