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LISTENING SKILLS
CONTENT
Level -1
Why is listening
important?
Level 0
Problems
Active ListeningLevel +1
Why is listening
important?
Level -1
An average person
listens at about
25% efficiency.
Our mind is working 4 times faster than the person is communicating to us.
Listening : Speaking2 : 1
So, listening IS
important.
P R O B L E M S
Hearing = Hearing
Hearing + Understanding + Remember = Listening
Our mind frequently
wanders when someone is
speaking to us.
Poor listening …Why?Concentration …lack of it !
Empathy
Selective listening
Language barrier
Second Guessing
Interrupt
You know it all
The way
forward…
Make eye contact
Use non-verbal behaviour to show interest
Avoid distracting actions
Paraphrase
Don't disturb/talk too much
Confront your biases
Active ListeningLevel +1
AVINASH MAURYA
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