Designing Health-care Experiences - RoX2014 Ignite Talk

DesigningHealth-careExperiences

Mark A.M. Kramer | @MAMK© 2014 Mark A.M. Kramer | @MAMK

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2014 RoX | Ignite Talk

Exploring the role of experience / service design in shaping humanized health-care experiences

© 2014 Mark A.M. Kramer | @MAMK

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AbstractThis presentation provides inspiration and insights into current and emerging health-care experiences

© 2014 Mark A.M. Kramer | @MAMK

ArgumentUX and Interaction Designers, combined with Participatory Design strategies, can shape relevant, potentially life-saving health-care experiences

© 2014 Mark A.M. Kramer | @MAMK

Existing (Status-quo)Health-careExperiences

Case studies

© 2014 Mark A.M. Kramer | @MAMK

Status Quo

© 2014 Mark A.M. Kramer | @MAMK

Status Quo

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© 2014 Mark A.M. Kramer | @MAMK

Status Quo

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© 2014 Mark A.M. Kramer | @MAMK

Status Quo

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© 2014 Mark A.M. Kramer | @MAMK

Status Quo

Ambient Experience MR Ingenia by Philips Communications

Existing (Emerging)HealthcareExperiences

Case studies© 2014 Mark A.M. Kramer | @MAMK

VIDEO: Ingenia Ambient Experience | © 2011 Philips Healthcare

Case Study

Ambient Experience MR Ingenia Kitten Scanner by Philips Healthcare

Ambient Experience MR Ingenia by Philips Communications___Philips tests a new labor / delivery experience design concept_

VIDEO: Experience Design Concept | © 2013 Philips Healthcare

Case Study

ExtendingHealthcareExperiences

In emerging economies and developing medical systems

http://b-gat.es/18AglAU

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“Bill Gates has tons of ideas for products that would improve lives there, if only someone would build them. So WIRED decided to bring his wish list to life: We asked four premier product design firms to turn some of his notions into full-blown prototypes. The results are a bit fanciful—but every lifesaving innovation starts with a great idea.”

Near-futureHealthcareExperiences

Case studies© 2014 Mark A.M. Kramer | @MAMK

VIDEO: Interactive Live Medical Holography | © 2013 RealView Imaging Ltd

Case Study

VIDEO: Google Glass | © 2013 Philips Healthcare

Case Study

© 2014 Mark A.M. Kramer | @MAMK

Challenges for UX Designers

Things to consider when designing healthcare experiences

Healthcare Trends | 1. ADOPTION OF ELECTRONIC MEDICAL RECORDS2. INCREASED LEVEL OF PATIENT ENGAGEMENT3. MOBILE HEALTH BECOMES MAINSTREAM4. MOVING TOWARDS ACCOUNTABLE CARE 5. THE RISE OF RETAIL HEALTH CLINICS6. INCREASED CARE AT HOME SOLUTIONS

SOURCE: bit.ly/6trendsUXhealth

© 2014 Mark A.M. Kramer | @MAMK

Conclusion

© 2014 Mark A.M. Kramer | @MAMK

It is all about health-care human-care!

Presenter

is a Nomadic Researcher / ePatient who is examining the impact of technology in helping redefine the interaction between patients and health-care providers

© 2014 Mark A.M. Kramer | @MAMK

VIDEO PLAYLIST: UX Healthcare Inspiration | Curated by @MAMK

PLAYLIST | Case Studies

References● A Call to Action Regarding Healthcare● Healthcare Experience Design ConferenceHealthcare UX● The Advent of Healthcare UX● UX Redux: Design Teardown of Consumer Healthcare Sites/Apps● PointClear Publishes Insightful UX Healthcare White Paper● Future User Interfaces (Health-care)

© 2014 Mark A.M. Kramer | @MAMK

Mark A.M. Kramer @MAMK | www.mamk.info

mark@kramer.mobiGSM +436603602256

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Contact:

Access | http://bit.ly/rox_mamk

© 2014 Mark A.M. Kramer | @MAMK

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