Giz team building retreat conflict management

Managing conflict: Recognising itDealing with itPreventing it

GIZ teambuilding retreatILRI Ethiopia, ?? January 2017

Ewen Le Borgne

Overview

1. Recognising conflict

2. Understanding it (causes/consequences)

3. Managing conflict

4. Preventing dysfunctional conflict(s)

1. Recognising conflict

What is conflict?

“Real or perceived threat or

opposition to one’s needs, interests,

principles, concerns or security”

Conflict: a fact of life… for the better?

Levels of conflict?

Intrapersonal

Interpersonal

Inter-group conflict

Observable ‘conflict behaviours’

Observable ‘conflict behaviours’

A. Passive (avoidance)

Observable ‘conflict behaviours’

A. Passive (avoidance)

Says yes to anything

Hides behind rules

Is self-centered

Observable ‘conflict behaviours’

Observable ‘conflict behaviours’

B. Repressive (escapism)

Observable ‘conflict behaviours’

B. Repressive (escapism)

Displays low health

Is irritable

Shows irregular productivity

Observable ‘conflict behaviours’

Observable ‘conflict behaviours’

C. Aggressive

Observable ‘conflict behaviours’

C. Aggressive

Has angry fits

Is non cooperative

Spreads rumours

Destroys, steals, strikes

etc.Makes

snarky/snappy comments

2. Understanding conflict

The multiple causes of conflict

Causes of intrapersonal conflict

Competing needs

Barriers between drive and goal

Role conflict

Competing goals

Frustration

Causes of interpersonal conflict

Competing over resources

Misunderstanding

Personality clashes

Authority issues

Difference of methods / styles

(Visible) low performance

Value/goal difference

Causes of group conflict (Us vs. Them)

Competing over resources

Task interdependence

Jurisdictional ambiguity

Status struggle

Frameworks to understand the sources of conflict (i)

We have different personality types!

Frameworks to understand the sources of conflict (ii)

We don’t all know the same

things!

‘Bad’ and ‘Good’ conflict

Finding a balance…

…between stagnation and war

Bad / dysfunctional / destructive conflict

Dictates conformity

Prevents work

Hurts feelings

Destroys trust

Becomes personal

Good / functional / constructive conflict

Curbs ‘group think’

Leads to growth

Releases stress/anxiety

Leads to group cohesion

3. Managing conflict

Pacing conflict management

Identify quickly

Pacing conflict management

Identify quickly

Analyse the causes

Pacing conflict management

Identify quickly

Analyse the causes

Respond as quickly as possible

Pacing conflict management

Identify quickly

Analyse the causes

Respond as quickly as possible

Don’t let it spiral down!

Processing conflict management

.

Possible conflict outcomes…

I want you to…

I want to

WIN-WIN LOSE-WIN

WIN-LOSE LOSE-LOSE

WIN LOSE

WIN

LOSE

Five options to manage conflicts

WIN-WIN – Our way LOSE-WIN – Your way

WIN-LOSE – My way LOSE-LOSE – No way

Accommodating

Compromising(split the difference)

Collaborating

AvoidingCompeting

Unc

oope

rativ

e

Coo

pera

tive

Assertive Unassertive

How to choose the right option?

It depends…

On the importance of

the issue

On the urgency of the issue

On the relationships at

stake

When to opt for which strategy?

When to opt for which strategy?

When to opt for which strategy?

When to opt for which strategy?

When to opt for which strategy?

Avoiding is never a good

idea…

Adopt the right mindset

Think ‘abundance’

Adopt the right mindset

Not ‘scarcity’

Think ‘abundance’

Adopt the right mindset

Think ‘abundance’ not ‘scarcity’Think ‘our

mutual benefit’…

Adopt the right mindset

Think ‘abundance’ not ‘scarcity’Think ‘our

mutual benefit’…

...not ‘me, myself and I’

And when the pressure rises…

And when the pressure rises…

And when the pressure rises…

And when the pressure rises…

And when the pressure rises…

Acknowledge the feelings…

Only then deal with facts

When the pressure rises… ...and in any case

Listen!

Carefully!!

All the time!!!

4. Preventing dysfunctional conflict

Be the change you want to see

Role model behaviour!

Be the change WE want to see

Build good relationships

Be self aware

Know your ‘triggers’

Mind your tone

Be self aware

Know your ‘triggers’

Mind your tone

Self reflect

Always think WIN-WIN

Always think WIN-WIN

Be assertive

Always think WIN-WIN

Be assertive

And cooperative

Be there for the others

Listen carefully Give useful feedback

Be there for the others

Listen carefully

Understand ‘WIIFM’

Give useful feedback

Cherish collective values

.Commitment to communication

Shared accountability

Trust and transparency

Curiosity and openness to differences

Break the conflict loop!

Additional resources

• Various conflict management presentations:

• http://www.slideshare.net/shidan99/conflict-management-365254

• http://www.slideshare.net/KrishnaKanth12/conflict-resolution-26173860

• http

://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-

8d19-512df960abda&v=&b=&

from_search=3

• http://www.slideshare.net/ShipraSharma5/ppt-conflict-management?next_slideshow=2

• http://www.slideshare.net/gauravgolu/conflict-management-10794674

• http://

www.slideshare.net/maysoonmaged/conflict-resolution-strategies/6-Extent_to_which_the_individ

ual

• http://

www.slideshare.net/ARVisInstitute/conflict-management-in-the-workplace-11949427?next_slides

how=1

• 5 keys to dealing with workplace conflict

Photo credits (Creative Commons)

1. Slide 1:1. Us versus them, point of conflict (John

D)2. Hands: image credit: DN Nation3. Handshake (AK Rockfeller)4. Ubuntu spirit (look.for)

2. Slide 2: Same pictures3. Us versus them, point of conflict (John D)4. N/A5. Levels (Hamilton Robotics) / (Beware!) Quick

and dirty tips6. Bored (Tim Lenz)7. Lunchtime escapism (Rachel Doherty)8. Angry Stina (Stina Jonsson)9. Hands: image credit: DN Nation10. http://www.slideshare.net/ARVisInstitute/confl

ict-management-in-the-workplace-11949427?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=6

11. Concern (Michael Gaffney)12. Argument (Holly)13. Us vs. them (Sage Ross)14. http://www.slideshare.net/bhaskardiwakar/con

flict-management-11475906?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=3

15. Presentation abc16. Balance (Art around)17. This year’s love (hand nor glove)18. Spring seminar 09 (Seeds of peace)19. Handshake (AK Rockfeller)20. Spiral (Dan Ishaslam)

21. http://www.slideshare.net/ARVisInstitute/conflict-management-in-the-workplace-11949427?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=6

22. http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3

23. http://www.slideshare.net/ARVisInstitute/conflict-management-in-the-workplace-11949427?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=6

24. N/A25. N/A26. (hidden slide)

http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3

27. Crossroads (Filipe Saraiva)28. http://www.slideshare.net/bhaskardiwakar/con

flict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3

29. http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3

30. http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3

31. http://www.slideshare.net/bhaskardiwakar/conflict

-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3

32. I can’t see you (Peter)33. Apple pie (Penny Dugmore)34. United women (Marc Pether Longman)35.

1. Furious (Petras Gagilas)2. Crying (Redronafets3. Crying woman (Vinod Velayudhan)4. Gobsmacked (Bernard Goldbach)

36. Listen carefully (Justin Lynham)37. Ubuntu spirit (look.for)38. Gandhi walks (Rafael Edwards)39. What we have done (BK)40. Meditation (Hartwig HKD)41. Synergy (Crash symbols)42. Life preserver (Wayne S. Grazio)43. We must change (Demond Henderson)44. Stop (TheMathewKnot)45. http://www.slideshare.net/gauravgolu/conflict-

management-10794674?qid=22be0095-628a-4310-8c8b-d37688b17e0d&v=&b=&from_search=9

46. Thank you (Kristjan)47. N/A (additional resources)48. N/A (photo credits)49. (hidden slide)

http://www.slideshare.net/bhaskardiwakar/conflict-management-11475906?qid=46a5ce59-f8fd-440d-8d19-512df960abda&v=&b=&from_search=3

50. N/A

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