HGS Interactive Agency Credentials

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A G E N C Y C R E D E N T I A L S

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WHAT?ANOTHERDIGITALAGENCY?

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������YES, BUT WE MAY NOT BE ONLY GOODAT MAKING 4 MINUTES FILMS THAT

YOU WANT TO RUN ON

����(AND MASQUERADE AS DIGITAL)

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THERE ARE 2 KINDS OFDIGITALAGENCIES

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THE AD AGENCY WITH A DIGITAL MASK

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THE CONSULTANCYWITH THE DIGITAL MASK

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BUTWE HAVEDifferent Roots

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OUR ROOTSARE IN CRM

We Grew Out of Consumer interactions

so we wear

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CRM DIGITAL

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LISTENINGTO

CONSUMERS

DIGITALINTERVENTIONS

DIGITALMEDIA

SPECTRUM

CONSUMERBUYINGSYSTEM

AS A RESULTDIGITAL CRM IS A KEY STRENGTH

DIGITAL CRMDIGITAL

CRM

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WE BRIDGE THE GAP BETWEEN

CRM & DIGITAL MARKETING

WE MANAGE AND ENABLE CONSUMERINTERACTIONS ACROSS DIGITAL

CONSUMERS

INTERACTIONS

SEARCH LOCATE SHOP CONTRIBUTE QUERY REVIEWS OPINIONS

MULTIDEVICE – OMNICHANNEL EXPERIENCE

BRANDS

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WHO ARE WE

A LEADING GLOBALINNOVATIVE DIGITAL SOLUTIONS COMPANY

THAT DELIVERSON CLIENT BUSINESS GOALS

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WHAT DO WE DO

HGS Interactive provides global brands an array of services in the area of

Strategy & Consulting, Digital Marketing, Digital CX and Social CRM.

Pioneers in the Unified Customer Experience space, HGSi works on the

three tenets of Technology, Innovation & Creativity and provides its

customers real-time customised solutions.

KPB Hinduja College of Commerce

IT & ITeS

Media &Entertainment

ProjectDevelopment Realty

HindujaRealty Ventures Limited

(HRVL)

Philanthropy

KPB Hinduja College of Commerce

Power

Hinduja National PowerCorporation Ltd.

Automotive

Banking& Finance Oil & Gas

Healthcare

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HGS Overview HGS Interactive is a part of Hinduja Global solutions, a global outsourcing company

Hinduja Global Solutions Limited is a public limited company, listed as HGS on both the leading stock exchanges in India, the NSE, and the BSE with revenues of $450 million (USD) for FY 2014 – 15 Global clientele comprising several Fortune 500 Companies serviced across 60 centers worldwide

IndustriesWe Serve

Consumer Electronics& Technology

Consumer Packaged Goods

Telecom & Media Retail

BankingPublic Sector

Healthcare

Insurance

Core BusinessGlobal provider of industry specific business process services and end to end multi channel ‘consumer servicing’ services

OutperformingMarketplaceHGS has grown 10X in 10 years to over $450M revenue

Financial StabilityPublicly listed company controlled by a $50B conglomerate - financially sound, strong balance sheet and committed long term ownership structure

Long Term RelationshipsHeritage of growing long term client relationship based upon delivery value to our clients. 72 % of the clients are with HGS for more than 10 years.

Significant Local Operations52% of HGS’s revenue is delivered in 21 local delivery centers in NA and

7 in Europe and over 60% of our revenue is delivered domestically

Scale50,000+ employees with

60 centers located in

12 countries

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OUR ADVANTAGE

Global Scale & Seamless Execution

Processes, Governance & Innovation

Mind Set

Strong CRM & Technology

DNA

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CAPABILITIES & OFFERINGS

SOCIAL CRM

Social Response Online ReputationManagement

CAPABILITIES & OFFERINGSSTRATEGY & CONSULTING

DigitalTransformation

DigitalStrategy

Analytics ConversionOptimisation

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CAPABILITIES & OFFERINGSDIGITAL MARKETING

Social MediaMarketing

LeadGeneration

Search& Display

Mobile &Responsive Web

EcommercePortals

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CAPABILITIES & OFFERINGSCUSTOMER EXPERIENCE

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Digital Enablement Self Serve

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Global awardsw w w . h g s i n t e r a c t i v e . c o m

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Thank You