Analytics for iOS apps (crash/diagnostic/usage/sales)

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LET’S TALK ABOUT

ANALYTICS AND THE iOS APPS

HELLO!MY NAME IS JURĢIS

I MAKE MOBILE APPS

ANALYTICS?

SALESDOWNLOADS

APP VIEWS

FREE-PAID CONVERSIONCRASHES

RATINGSREVIEWSAPPSTORE RANKS

ONBOARDINGRETENTION

AD REVENUE LANDING PAGE ANALYTICS

APP VIEWSINSTALLS

ACTIVE USERS

APP UNITSKEYWORD RANKS

SEARCHES CLICKS CPI

CPM

DAU/MUA RATIO SESSIONS GOALS

ANALYTICS?

SALESDOWNLOADS

APP VIEWS

FREE-PAID CONVERSIONCRASHES

RATINGSREVIEWSAPPSTORE RANKS

ONBOARDINGRETENTION

AD REVENUE LANDING PAGE ANALYTICS

APP VIEWSINSTALLS

ACTIVE USERS

APP UNITSKEYWORD RANKS

SEARCHES CLICKS CPI

CPM

DAU/MUA RATIO SESSIONS GOALS

ANALYTICS: MAKE THINGS BETTERMAKE APP BETTER

CRASH LOGGING & DIAGNOSTICS

UNDERSTAND USER (AND MAKE APP BETTER)

USAGE ANALYTICS & FEEDBACK

UNDERSTAND SALES CYCLE (AND MAKE SALES BETTER)

SALES ANALYTICS

CRASH LOGGINGXCODE/APPSTORE

FINALLY! (Xcode7 Menu-Window-Organizer-Crashes)

ONLY OPT-IN USERS (opt-in is becoming default since iOS9)

3RD PARTY SDK & DSYM INTEGRATION & DASHBOARD SERVICE Crashlytics aka Fabric (acquired by Twitter)

HockeyApp (acquired by Microsoft)

Flurry (acquired by Yahoo)

Parse (acquired by Facebook)

Crittericism and more…

BUILD YOUR OWN (DON’T TRUST ANYBODY) https://www.plcrashreporter.org

MAKE APP BETTER BY CRASHING LESS

FABRIC/CRASHLYTICS

EASY INTEGRATION AUTOMATIC DSYM UPLOAD ON BUILD CUSTOM DIAGNOSTIC PARAMETERS

INSTANT + EMAIL NOTIFICATION FREE

SUPPORT DIAGNOSTICSHAVE BETTER INFORMATION ON USER ISSUES

ADD RELEVANT DETAILS

USAGE ANALYTICSONBOARDING CONVERSION

USAGE PATTERNS RETENTION

NON-CRYTICAL ERRORS/WARNINGS A/B TESTING?

MAKE APP BETTER FOR USER

USAGE ANALYICS:PLATFORMS3RD PARTY SDK & SERVICE

Google Analytics - free

Flurry (acquired by Yahoo) - free

Parse (acquired by Facebook) - free (for analytics)

MixPanel (to be acquired?) - freemium

Localytics (to by acquired?) - freemium

and many more…

SELF HOSTED (DON’T TRUST ANYBODY) Piwik

Countly

WRAP IN YOUR OWN CLASS

TRACK SCREENS TIMINGS EVENTS

ERRORS/WARNINGS

SUPPLY EXTRA DIMENSIONS

NECESSARY DIAGNOSTIC INFO & SEGMENTATION(IF NOT PROVIDED BY SDK/PLATFORM)

ONBOARDING

CONVERSION

USAGE PATTERNS

RENT INVOICES ARE SENT VIA

RETENTION

WARNINGS DIAGNOSTICS

NON-CRYTICAL ERRORS

THINGS TO CONSIDERYOU ARE SHARING

YOUR APP USERS DATA WITH DATA MINING MEGACOMPANIES

YOUR APP PRIVACY POLICY

SALES ANALYTICS

USER DOWNLOAD PROFIT

conversionmagic

USER DOWNLOAD & PROFIT

magic

FREEMIUM

PAID

MAKE SALES BETTER

MAGIC (DECONSTRUCTION)

APP STORE VIEW APP STORE SEARCH

APP LANDING PAGE

SEARCH

SOCIAL

PAID

MARKETING

DOWNLOAD & PROFITIN-APP ADS

MAGIC (WE CAN MEASURE)

APP STORE VIEW APP STORE SEARCH

APP LANDING PAGE

SEARCH

SOCIAL

PAID

MARKETING

DOWNLOAD & PROFITIN-APP ADS

(kinda)

(kinda)

NO SINGLE TOOL/PLATFORM

DIFFERENT TOOLS/PLATFORMS/SERVICES FOR DIFFERENT USE CASES

LANDING PAGE

PRO-TIP: MAKE IT MOBILE FIRST

SOCIAL/PAID

CREATE CUSTOM APPSTORE LINKS https://itunes.apple.com/us/app/id975031084?mt=8&uo=4&at=11lGGi&ct=XcodersRigaMeetup

FOR SHARING & TRACKING IN SOCIAL, EMAIL NEWSLETTER, ETC. TRACK AD CAMPAIGN REAL PERFORMANCE

GET COMMISSION (KINDA)

REGISTER FOR ITUNES AFFILIATE: www.apple.com/itunes/affiliates/

WEB SEARCH

GOOGLE WEBMASTER TOOLS: www.google.com/webmasters/tools

APP STORE SEARCH

AppAnnie, Appbot, SensorTower,…

APP VIEWS IN SEARCH RESULTS NOT TRACKED

SOURCES - ONLY FROM SAFARI BROWSER

VERY, VERY BASIC (& OPT-IN ONLY) FOR USAGE ANALYTICS

APP STORE VIEWS (ITUNES)

WRAP UP1. UNDERSTAND & PLAN

WHAT IS IMPORTANT TO TRACK ON CRASH WHAT INFORMATION IS HELPFUL IN SUPPORT EMAIL

WHAT IS ESSENTIAL TO UNDERSTAND USER EXPERIENCE IN THE APP WHAT CAN (AND SHOULD) BE MEASURED IN SALES CYCLE

2. ADOPT TOOLS (SDKs & SERVICES) IMPLEMENT CRASH LOGGING, USAGE TRACKING, SALES ANALYTICS

3. MEASURE (COMBINE FROM DIFFERENT SOURCES) IF ONLY THERE WAS APP FOR THAT…

4. ACT MAKE APP BETTER

MAKE SALES BETTER

QUESTIONS?

Jurģis Ķiršakmens jki@jki.lv @xjki

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