Help, I need a new intranet! Demonstrating the why to your proposed buy

Help, I need a new intranet! Demonstrating the why to your proposed buy.

Improved compliance to key policies

Headcount reduction and savings resulting from automated functions

Faster onboarding and training

Reduced knowledge loss and resulting competitive threat

Improved access to internal and competitive data

Reduced time to market for promotions

Reduced email traffic

Enhanced communications and information sharing

Centrally-managed information repositories

More accurate and consistent search

Obvious benefits of a successful intranet

Customerservice

Admin

HR

Sales &Marketing

Operations

The Problems

Intranet business cases are hard

Found a solution you love but can’t gather support

Competing priorities

Build your case in seven stepsPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Gather data

Identify the alternatives

Define the opportunity

Gather supportCEO Non Exec Board

Customer Svcs

Compliance

Frontline Staff

CPOCOO CFOCIO

Head of Talent

Policy Manager

Infrastructure Mgr

Systems Architects !

Revenue? Costs?

Growth?

Tip: Use established performance metrics to communicate value and establish credibility with stakeholders

Digital engagement!

Collaboration!

Ideation!

Step 1 - Define the OpportunityPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Gather data

Identify the alternatives

Define the opportunity

High level objectives can miss the mark

Better employee collaboration

Reduce cost of doing business

Improve market competitiveness

Generic but detailed objectives

Better employee collaboration will allow us to reduce the cost of finding the information and expertise needed to respond to customer enquiries which will in turn improve retention.

Specific objectives

Superdrug wanted to reduce the training cost of £150 per

colleague per session.

Bonmarché needed to eliminate their annual

spend of £80,000 posting printed material to stores

Define the opportunity

Step 2 - Identify The AlternativesPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Gather data

Identify the alternatives

Do nothing Sharepoint Interact Self-build Other vendors

Alternative Solutions

Define the opportunity

Step 3 - Gather dataPresent it persuasively

Craft a plan

Make a choice and assess the risk

Analyse the alternatives

Identify the alternatives

Gather data

Peeling the onion

Hard measures• Quantifiable

Soft measures• Hard to quantify (but not

unimportant!)

Soft Measures

Employee satisfaction

Employeeengagement

Knowledge sharing

Soft measures

Often critical but very hard to quantifyUse examples

If you can’t quantify, qualifyCompare to competitors

Find supporters who believe doing this will be positiveHarness FOMO – what’s the impact of doing nothing

Hard Measures

Increase employee retention

Improve compliance

Reduce search times

Time spent searching

Total

Role-Specific tasks

Communicating and collaborating internally

Searching and gathering information

Reading and answering emails

0% 1000% 2000% 3000% 4000% 5000% 6000% 7000% 8000% 9000% 10000%

The average knowledge worker spends 19% of their work week searching and gathering information.

19%

Ref Calc. Y 1 Y 2 Y 3MetricS1 200 250 300Number of employees actively using the intranet

S3(£60,000 /

2,080 work hours

a year)

£28.85 £28.85 £28.85Average hourly salary

S5 5.00% 6.00% 7.00%Estimated reduction in time spent searching

S6 40.00% 40.00% 40.00%Percentage of saved time captured by the business

StS1*S2*S3*S4*S5*S6

£44,313

-6%

£66,470

-6%

£93,058

-6%Decrease in time to search and gather information

Risk adjustment

Str £41,654

£62,481

£87,474Total (risk-adjusted)

Presenting Return on Investment

S2 8 8 8Number of hours per week searching and gathering information

S4 48 48 48Working weeks per year

Define the opportunity

Step 4 - Analyse the alternativesPresent it persuasively

Craft a plan

Make a choice and assess the risk

Identify the alternatives

Gather data

Analyse the alternatives

Step 4 - Analyse the alternatives

Matrix of functionality

Matrix of costs

The X-Factor

Show clearly and concisely what the options are

Direct costs Technology Implementation

Strategy

Design

Project management

External Training

Software

Maintenance

Hardware

Networking

Integration

Development

Indirect costsStaff resources

Internal Training

Communications

Change management

Launch activities

Internal Administrative Support Costs

Define the opportunity

Step 5 – Make and a choice and assess riskPresent it persuasively

Craft a plan

Identify the alternatives

Gather data

Analyse the alternatives

Make a choice and assess the risk

Risks Don’t forget to state them

Difficult but important

Impact vs Probability

graph

But! What if…

Two types of risk

Implementation risk

is the risk that a proposed investment may deviate from the original or expected requirements, resulting in higher costs than anticipated

Outcome risk

refers to the risk that the business or technology needs of the organisation may not be met by the investment, resulting in lower overall total benefits

High Impact

Low Impact

High ProbabilityLow Probability

x resourcing problems

x low adoption

x some departments not able toprovide content for launch

Implementation RisksOutcome Risks

Plot your risks and plan to mitigate

Define the opportunity

Step 6 – Show there’s a planPresent it persuasively

Identify the alternatives

Gather data

Analyse the alternatives

Make a choice and assess the risk

Craft a plan

Show there’s a plan

Illustrate you understand the key milestones from now until beyond launch

Understanding internal resourcing requirements

Who will be accountable?

Your Interact Experience

• Intranet delivery

• Project kick off and plan creation

• Content review

• Planning and Governance strategy

• Training

• Navigational build

• Content Build

• Homepage Build

• Engagement strategy

• Technical set-up & configuration

• Visual Design and Theme Development

• Structure and Content strategy

• Pre-launch checks

• Intranet launch

• Launch and analytics review

Your intranet launchWelcome to Interact!

Planning Implementation Build & Engage Launch

Project Phase

Your Interact Experience

• Intranet delivery

• Project kick off and plan creation

• Content review

• Planning and Governance strategy

• Training

• Navigational build

• Content Build

• Homepage Build

• Engagement strategy

• Technical set-up & configuration

• Visual Design and Theme Development

• Structure and Content strategy

• Pre-launch checks

• Intranet launch

• Launch and analytics review

Your intranet launchWelcome to Interact!

Planning Implementation Build & Engage Launch

E s s e n t i a l I n t r a n e t S t r a t e g y

Project Phase

Your Interact Experience

Welcome to Interact! Your intranet launch

Phased Approach

Ongoing Training

Regular Reviews

Board Focus

Monitor Outcomes

Craft a plan

Define the opportunity

Step 6 – Present it persuasively

Identify the alternatives

Gather data

Analyse the alternatives

Make a choice and assess the risk

Present it persuasively

Formats

Unless you’re using a formal template try to create three items

One-pager

Longform document with full details

Presentation

Celebrate your success

Intranet SeminarBusiness Case Masterclass

Returns to London

LONDON | 22 June, 2016 | FREE 

Try Interact Today

www.interact-intranet.com/try