3 ways to optimize it business management

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3 ways to optimize IT business

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Ali MahmoudSr Product Marketing Manager

@alimahmoud_

Presented by

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Set Goals

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You are what you measure

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What do you measure?

• Revenue

• Speed / Efficiency

• Customer Satisfaction

• Quality of work

• Teamwork

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• Revenue

• Speed / Efficiency

• Customer Satisfaction

• Quality of work

• Teamwork

What do you measure?

Which behavior are you rewarding?

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What are your metrics?

Short Term Long Term

Revenue

Speed/efficiency

Customer satisfaction

Quality of work

Teamwork

????

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Make it easy to collect data

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Ditch the manual processes

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How are you collecting data

Customer feedback

Technician time

Expenses

Revenue

Peer reviews

Review

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Measuring technician performance

Manual process = TimeEffortBabysitting

Pain

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Make it easy to track time and expenses

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Support customers on the go

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Make sure tickets include billing info

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Make it easy to review data

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How are you reviewing data

TimeExpensesRevenueFeedback

Review

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Organize time

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Create professional invoices in minutes

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In summary

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3 Things

Set goals

Make it easy to collect data

Make it easy to review data

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Get started mspmanager.com

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Thank you

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