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Planning Ahead:Disaster Recovery / Business Continuity
& Application/Service Availability
A 360-Degree Approach
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Outages Happen
San DiegoThursday, September 8, 2011
Photo Credits: San Diego Union Tribune
Risk/Cause of Disaster % of Respondents who declared disasters
Power failure
IT hardware failure
Network failure
IT software failure
Human error
Flood
Hurricane
Fire
Winter storm
Terrorism
Earthquake
Tornado
Chemical spill
Have not declared a disaster
ManMade
Natural
None
IT Specific- HW
IT Specific - SW
Infrastructure
1%
2%
3%
4%
6%7%
10%
12%
16%
16%
21%
31%
42%
24%
27% of respondents declared at least one disaster in the past five years 27% of respondents declared at least one disaster in the past five years
42% of respondents indicated that a power failure was the cause of their most significant disruption 42% of respondents indicated that a power failure was the cause of their most significant disruption
Source: Forester Research, Inc. 2007
Common Causes of Downtime
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Reasons for Planning Ahead…
• Customers expect supplies and services will continue or resume rapidly in ALL situations
• Shareholders expect management control to remain operational throughout a crisis
• Suppliers expect revenue streams to continue
• Regulatory Agencies expect requirements to be met, regardless of circumstance
• Insurance Companies expect due care to be exercised
Custom
ers Sh
areholde
rs
AuditorsSu
ppliers
High Expectations for High Availability
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Benefits for Planning Ahead
Competitive Edge By
Operating 24x7
Protect Client Relationships and Consumer
Confidence
Protect Reputation &
Financial Performance
Agility, Flexibility & Availability
Reduce Cost & Legal
Exposure
Achieve Regulatory Compliance
Protect Revenue &
Market Share
Approaching the Disaster Recovery / Business Continuity & Application/Service Availability Problem
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360° Protection – Five EssentialsEvery business should have a plan that implements all five to some degree.
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360° Protection – Mapped Out
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Physical Diversity
• Two (or more) physically separate locations– Far enough apart so a natural disaster doesn't
affect all locations.
Don't put all your eggs in one basket…
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Network Availability
Accessibility with routing alternatives…
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Network Availability
• Ideally your Internet traffic and IP addresses will be routed through the best paths, and in an emergency you will be able to terminate nonfunctional routes.
Accessibility with routing alternatives…
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Network Availability
• Can be mitigated through proper planning and the use of Border Gateway Protocol (BGP) technology and communities. – These can tell the Internet
where to route your traffic and can even help you take action against inbound attacks.
Prepare for other hazards like DDoS attacks…
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Data Archiving
• Making sure your data is available offsite to help you resume operations– Traditional Approach: Backup Tapes– Alternate Approach: Leverage the Cloud
Restoring from Internet takes less time.
Get your data out of Dodge…
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Data Replication
• Private, long-haul optical links and MPLS backbone network provides high-performance, redundant connectivity between data centers.
Keeping data current…
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Application Failover
• Ensuring that user sessions can be efficiently directed to a secondary site with minimal interruption.
Rapid, automatic and seamless…
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Application Failover
• e-High Availability– Customized
failure detection– Traffic redirection
across two or more locations
• Global Load Balancers– Ensure no perceived down time
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The 360° Approach
The Payoff: Sleep easier at night…
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How AIS Can Help…
• Disaster Recovery Quick Start Package• Disaster Recover/Business Continuity
Toolbox• AIS ProServices Consultation Sessions
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AIS DR/BC Quick Start Package
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AIS DR/BC Quick Start Package
• 1/3 private rack (14ru) in the AIS Van Buren (Phoenix) data center
• Redundant (A+B) power circuits with dedicated power distribution units (PDU)
• Automatic Transfer Switch for single-powered devices
• 1 Mbps of premium bandwidth with eight IP addresses
• Initial AIS ProServices consultation session• Remote hands technical assistance
Quickly establish remote site…
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AIS DR/BC Toolbox
• Geographic Diversity• Critical Systems Infrastructure• Private Optical Network• HA/BC Infrastructure• Technical Expertise
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AIS DR/BC Methodology
This approach ensures consistency and effectiveness.
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About American Internet Services (AIS)
• We are enterprise-class data center and connectivity company with premium footprints in three geographic locations: Los Angeles, San Diego and Phoenix.– We provide colocation, managed, and network
services.– 24x7: Resources are always available when you
need them.– We are privately held, backed by Seaport Capital,
Viridian Investments, and DuPont Capital Management.
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We are a call or click away…
• www.americanis.net• 866-971-2656
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How we did on Thursday…
"AIS has generators, onsite fuel storage and fuel supply contracts in place to keep the facilities operating for an indefinite period of time." –Tim Caulfield, AIS CEO
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How we did on Thursday…
"Kudos to the team at AIS. All of our stuff worked as advertised and expected." – Kevin
"Very nice communication on this event. Rob and I were kept informed and we were able to keep our staff and client up to date. We appreciate the effort." -- Jerry
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