Accepting Complexity in IT Operations. Less Cost, More Innovation

Gartner Infrastructure & Operations

Management Summit - Berlin 4. June 2013

Accepting Complexity in IT Operations =>

Less Cost, More Innovation

arago AG – the Automation Experts www.arago.de

Hans-Christian Boos @boosc

you should have more time

this can be achieved by transforming IT

from art

to engineering

you choose how to use the time you gained

convert your time to

quality

innovation

$ $ $ savings

focus on creating time out of operations

operations improvement

In IT we spend 80% of our time on operations

converting time to money

success story on operating

a major banking application

112

no

automation

30%

automation

78

45

22

8

50%

automation

80%

automation

arago 93%

automation

status at

project start

minimum expected

time gain

time gain

achieved

maximum expected

result

number of FTE experts needed

business case for

first automation project

converting time to quality

success story on automating the portal of the

world market leader in lighting solutions

Mar 2013

10th generation of

application 900Mio€

transactions p.a.

Apr 2006

start of project

Aug 2006

1 month after end

of migration

Dec 2006

70 %

availability

95 %

availability

99,999 %

availability

99,998 %

availability

Changeability Quality

Cost Fun

Changeability Quality

converting time to innovation

success story on moving from a governance to a

brokerage culture in IT provider management

Cost

choose 2, forget 1 have all

bid-offer gap in IT:

providers don’t offer what business wants to buy

we treat IT like industrial production:

standardize, taylorize, consolidate

8 years in design and development –

unlikely

15+ years of monetisation on one platform –

wishful thinking

accepting complexity as a fact of IT is key

this is what is sucking up your personal time

we take a new approach combining

the best of both worlds

there are 2 approaches to operate IT

- no flexibility

- limited to

IaaS / PaaS

- no durability

+ efficiency

+ repeatability

PEOPLE CENTRIC ROBOTIC /

STANDARDIZED

- cost

- varying

quality

- availability

+ agility

+ accountability

a machine continuously trained by humans and

learning from its own activity is the solution

a new way of operating IT

- cost

- varying

quality

- availability

+ agility

+ accountability

- no flexibility

- limited to

IaaS / PaaS

- no durability

+ efficiency

+ repeatability

PEOPLE CENTRIC ROBOTIC /

STANDARDIZED

+ continuous cost

optimization

+ stable quality

+ scalability

+ agility

+ accountability

ANALYTICS BASED

& KNOWLEDGE

CENTRIC

automation augmented engineers

engineering enabled automation

we have built a machine that operates IT just

like a human would – we call it AutoPilot

AutoPilot is trained by engineers, it learns

atomic pieces of knowledge from them

when given a task AutoPilot writes a solution

on the fly out of the knowledge it has.

AutoPilot continuously analysis itself and

learns from the impact of its actions

the productivity of engineers is multiplied by

focussing them on gathering new experience

instead of protecting the status quo engineers

do what engineers do best…

… make things better !

Thank you for your time which we hope was well invested, because dismissing good ideas can harm your future