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Outline the all the areas that currently make up ECM. For true ECM, this is an example of the things that have to be thought about.
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Enterprise Content Management Pillars
David ChampeauECM Consultant
June 14, 2010
ECM PillarsContent AnalyticsContent CaptureContent ClassificationContent ManagementBusiness Process
ManagementBusiness RulesSearchBusiness IntelligenceRecords ManagementE-Discovery
Content AnalyticsMore than just how much
contentCrawl content for keywordsVisualize the hidden
informationContinually refineIdentify the R-O-T
RedundantOutdatedTrivial
Content CaptureUsually many different
input channelsFormsScanningElectronic documentsEAIEmail
Content lifecycle begins with author and capture
Content ClassificationApply what was learned
from Content Analytics during Content Capture
Continually evolving based on business changes
Set the stage for search, e-discovery, BPM, RM
Goal: create a faceted taxonomy
Content ManagementDifferent types of
content have different requirementsDigital Asset
ManagementDocument ManagementWeb Content
ManagementUser interfacesSecurityLifecyclesBusiness Processes
Business Process Management
All content is part of a business process
FormsProcess AnalyticsRulesTypes of BPM
RoutingWorkflowProcess Orchestration
Business RulesLet the business unit
control the rulesChange in-flight
processesNot just for fast-
changing business processesLoose couple rules from
process will have payback
SearchEnterprise search engine
is not a panaceaThink Google
Starts with information management, metadata
Collection (take it)Integration (leave it)Federation (borrow and
index it)
Business IntelligenceReportingPredictive AnalysisScorecardsDashboards
How did we do?How are we doing?
Records ManagementNot all content is a
recordAll content needs to have
a retention periodElectronic and physicalManage
RetentionHoldsDispositionDestruction
E-DiscoverySet the stage with
content analytics and classification
Highly dependent on search
Touch all areas of ECMAnalyze electronically
stored informationVisualize the content
state, lifecycle, location
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