eDialogos-eGov09 Finalist Project

A novel e-deliberation project

at the City of Trikala Greece

Trikala:A medium sized

City at the heart of Greece

55.000 residents

A Citizen-centered City that sets the example as the 1st Digital City in Greece

e-trikalae-trikala

Wi-Fi&

Fibre Optic Telecare

e-health

GISe-planning

IntelligentTransport

e-dialogos

DemosthenesCitizen

Complaints e-Service

How to use ICTs to let citizens

engage in the decision-making

process of the City

The Objective

www.edialogos.gwww.edialogos.grr

e-petitions

City of TrikalaB

ott

om

-up

To

p-d

ow

n

e-forums&

e-surveys

Citizens

►►

►

e-deliberation

The Innovation

A holistic and fully

integrated approach to

e-deliberation

e-deliberation

A ‘serial process’

within a specific time-frame,

with 5 well-defined steps

within each deliberative cycle

YES

NO

YES

NO

SUMMARY OF

DISCUSSION

BY THE

MODERATOR

RESULTS OF E-

SURVEY +

FINAL SUM-UP

THE RESULT

OF THE POLL

IS PUBLISHED

WEBCASTING & REAL TIMECITIZENS PARTICIPATION

INTERACTIVE CITY COUNCIL

STRUCTURED ONLINE

SURVEYSe-SURVEY

AGENDA SETTING:

CITIZENS VOTE THE TWO

THEMES THEY WANT TO DISCUSSe-Polling

MODERATED e-FORUM

PRE-DETERMINED THREADS AND

BALANCED INFO ON EACH THEME

e-FORUMCITY COUNCIL

PROPOSES ISSUES TO DISCUSS

FINAL COUNCIL DECISION

e-dialogos Trikala: The e-deliberation at a glance The Process

Technical Innovation

►Ontology based Ontology based

knowledge modelknowledge model

►Open Source Open Source

►State-of-the-Art State-of-the-Art

search & navigation search & navigation

technologytechnology

UPPER ONTOLOGY

DELIBERATION ONTOLOGY

CONSULTATIONONTOLOGY

PETITIONONTOLOGY

Communication is critical

Poster

Info Brochure

A success…but more needs to be done!

► Registered citizens: > 350

► Monthly averages: 350 visits, 250 unique visitors, 1.900 page views

► 25% of broadband users (est*)

► A “success” considering the low internet penetration rate in Greece and the novelty of the project

(* figures calculated and based on official data from the “Observatory for the Information Society” (* figures calculated and based on official data from the “Observatory for the Information Society” eEurope/i2010 July 08eEurope/i2010 July 08

report and the Census 2001 population data of the Greek National Statistics Office).report and the Census 2001 population data of the Greek National Statistics Office).

Critical success factors

►Legitimacy & CommitmentLegitimacy & Commitment

►Training & Education Training & Education

►Multi-channel communication Multi-channel communication

►A multi-disciplinary project A multi-disciplinary project teamteam

►e-democracy requires a total e-democracy requires a total

re-thinking from policy makers re-thinking from policy makers

& citizens & citizens

► It creates a “culture of participation”It creates a “culture of participation”

Lessons Learned

The Next Step: Scalability

e-dialogos II

• Implemented in a group of 11 cities all over Central Greece

• Interreg IVC - Digital Cities Programme

• Web2.0 enhanced

“The Internet can be used bycitizens to watch theirgovernments - rather than by

governments to watch theircitizens” Prof. Manuel

Castells