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PUBLIC SECTOR CONSULTING CONFERENCE 2012

Government ICT Strategies that transform Systems and

Business

Joel Ugborogho - MD, Kwazi Information Systems

24 – 25 April, Cape Town, South Africa

www.kwazi.co.za

Agenda

Government Objectives

ICT Strategy

Technology Infrastructure

Shared Services

Enterprise Architecture

Government Execution

www.kwazi.co.za

OBJECTIVES, GOALS, UN E -GOVERNMENT INDEX

Government Objectives

www.kwazi.co.za

Government Objectives

To ensure that service delivery of public services is done in a cost effective and efficient manner for citizens and businesses.

Stimulation of economic growth by use of ICT enabled business change and services to improve the quality of life for citizens and businesses

www.kwazi.co.za

UN e-Government index 2012

Rationale behind the e-government index Technological Infrastructure Telecommunications infrastructure Human resource development

How it is calculated? G2G G2B G2C

Is this what ICT is about? Country’s state of readiness Country’s vision

www.kwazi.co.za

UN e-Government index 2012

e-Development and e-Participation

Republic of Korea - 1

Netherlands – 2

African Countries

Mauritius – 93, (In 2010 – 77)

SA – 101, (In 2010 – 97)

Tunisia – 103, (In 2010 – 66)

Source – UN e-government survey 2012

www.kwazi.co.za

DEVELOPMENT, METHODOLOGIES, ROADMAPS

ICT Strategy

www.kwazi.co.za

Strategic ICT Roadmaps

Mapping technology solution to Government objectives and goals

Application of Development Methodologies

Best practice

Strategic Data Management

Modernisation projects/initiatives

www.kwazi.co.za

ICT Strategy overview

Strategic Objectives

• In-depth Analysis

• “As-Is”, “To-Be”

Strategy Development

• SWOT • Technologies • Infrastructure

Implementation

• Planning • Costs • Resources • Stakeholders

Monitoring and Evaluation

• Lessons learnt • Innovation

www.kwazi.co.za

TECHNOLOGIES, OPTIMISATION, SERVICE MATURITY

Technology Infrastructure

www.kwazi.co.za

Technology Trends

Cloud computing

Mobile technology and platforms

Social Media and platforms

Collaborative platforms, Crowd Sourcing

Business Intelligence

www.kwazi.co.za

Optimisation of Infrastructure

Rationalisation

Virtualisation

G-Cloud

Data centre consolidation

IT Security

Shared Services

www.kwazi.co.za

SHARED MODEL, PROCESSES, GOVERNANCE

Shared Services

www.kwazi.co.za

Shared Infrastructure

G - Cloud

• Private government cloud • E-government portal • Public Services Network

Data Centres

• Modernisation of data centres • Virtualisation • Backup, Disaster Recovery and Business

Continuity

Enterprise Asset Management

• Consolidation of Assets • Big data, Application Stores and Storage • SW, HW, Devices and Licence Management

www.kwazi.co.za

Shared Service Model

E-Government

Central Government

Local Government

Shared Services

www.kwazi.co.za

Processes

Business Processes

ICT Processes

Service Delivery Maturity

ICT Governance

Project Management

Procurement Systems

www.kwazi.co.za

ICT Governance

Project Management Office

IT Service management - ITIL

System management

Risk Management

Policies and Procedures

www.kwazi.co.za

ICT ARCHITECTURE AND STANDARDISATION

Enterprise Architecture

www.kwazi.co.za

Architecture Model

Information Architecture

Enterprise Architecture

Re-usable solutions

Service Oriented Architecture (SOA)

Assets and Services Register

Business intelligence

www.kwazi.co.za

Standardisation

Open Standards

Data standards

Technology roadmaps

Services catalogue

ICT metrics and Accountability

www.kwazi.co.za

IMPLEMENTATION, PROGRAMME EXECUTION, ICT COSTS

Government Execution

www.kwazi.co.za

ICT Cost Management

ICT Costs and Profitability models

Budget control and Alignment

Earned Value Management

Procurement systems

TOR, SOW, RFI, RFP

Quality assurance and delivery

Vision without substance and a budget without vision – Moran

www.kwazi.co.za

Implementation

Actuality – Reality Gap

Fit for purpose

Performance measurement

ICT Metrics

Knowledge transfer

Continuous improvement

Vision

Senior Management

Resources

www.kwazi.co.za

BLUE SKIES

Benefits Realisation

Government’s Vision

GDP Growth

Citizens / Businesses

Reduction in poverty and crime

Effective Budget control

Foreign Direct

Investment

www.kwazi.co.za