How we do lean startup in service development

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Marko Taipale's presentation about how we use Lean Startup in service development. Presented at Tampere Goes Agile 2013.

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How do we use Lean Startup in service

development@ Tampere Goes Agile 2013 - Marko Taipale

3 levels of knowing

Build-Measure-Learn

2 things that we develop

Business & Customers

Product / Service

“Real life”

Concept Business model Hypotheses Experiments Out-Of-The-

Building

Validation Lessons Learned

All starts from concept(s)

Concept

Then the business model

Business model

Lean Canvas

3 levels

Business model

Business Hypotheses

Business Experiments

Customer Development

My wayCustomer - Problem fit: Who is my customer, what is the problem?

Problem - Solution fit: Will my solution fix the problem?

Solution - Market fit: Is there a market for my solution?

Scale: How do I scale?

Forming an experiment

Experiments

Given-When-Then

Example

Given Gosei has visibility in internet

When I google “Gosei”

Then gosei.fi is #1 in the search results

Example

Given Gosei has visibility in internet

When I google “Gosei”

Then gosei.fi is #1 in the search results

Assumption

Experiment

Validation

Out of the building

Out-Of-The-Building

We do this everyday

Validation board

Validation Lessons Learned

CP fit

PS fit

PM fit

Hypos

Assumptions

Model

Our understanding

Reality

Customers

Riskiest !assumption

Success criteria

Experiment

Results

Validated Learnings

Out of the building

Validity / Reliability

Concept Business model

Hypotheses

Experiments

Hypotheses Experiments

Out-Of-The-Building Validation

Lessons Learned

Summary

• Customer-Problem fit before Solution-X fit

• Iterate both in business and solution level

• There is a difference in deliberate experimentation and “trying out stuff”

marko.taipale@gosei.fi

+358-40-57-86-447

@markotaipale

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