RMM 101 part 3 -- analysis and reporting

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Part 3 – Analysis & Reporting

RMM 101

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<Scott’s headshot>

Ali MahmoudProduct Marketing Manager

@alimahmoud_

Scott ParkerProduct Manager

Presented by

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Agenda

Demo

Analysis and business reporting 101

The value of reporting

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The value of reporting

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The value of reporting

• Identify recurring issues across one or many devices

• Review results of deployment and installation

• Explore system activities and notifications

Better troubleshooting

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The value of reporting

• Impress and inform during business reviews

• Demonstrate the value of your service offering

• Increase trust and be the go-to IT relationship

• Increase repeat business & referrals

Better troubleshooting

Customer satisfaction

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The value of reporting

• Soft-sell using free consultations

• Build trust before pitching services

• Leverage data collected and sell to specific needs

Better troubleshooting

Customer satisfaction

Attract new customers

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Why isn’t everyone reporting?

Time Cost Prefer conversation

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RMM 101 – Analysis and reporting

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1. Onboard

The Device Management Lifecycle

2. Manage

3. Support

4. Report

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Onboarding 101Gain insight into the root causes and trends affecting customer devices.

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Document hardware & software inventory during onboarding

Onboard

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Management 101Gain insight into the root causes and trends affecting customer devices.

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Manage Technical analysis

Remote control history Audit TrailService availability

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Support 101

Benchmark your efficiency and show customers your work

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Understand helpdesk performance

Support

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Onboard

The Device Management Lifecycle

Manage

Support

Report

PSA & Ticket management integrations save time and help ensure time is billed accurately

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®

®

Deep PSA & Ticketing integration

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Reporting 101

Use technical analysis reports to gain insights

Use business reports to show your work

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Technical Analysis Reporting

Technical AnalysisRemote Monitoring DataAsset data plus

AV, Patch, Backup, etc

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Common analysis reports

• Server licensing

• Patch reports

• AV

• Status reports (install successful)

Technical Analysis Reporting

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Business Reporting

SQL Database Automatic ReportsRMM DataAsset, AV, Patch, Backup,

Mobile, Help Desk, etc

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Executive SummaryShow the value of your services

Business Reporting

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AssessmentUse consultative servicesto win new customers

Business Reporting

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Reporting Demo

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The SolarWinds N-able difference

All-in-one RMM platform

Drag and drop automation

Business reporting

Fast support tools

Comprehensive support

Technical onboarding

Business strategies

Marketing resources

www.n-able.com/trywww.n-able.com/report

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Thank you

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