RMM 101 -- Workstation Management

© 2015 N-able Technologies, Inc. All rights reserved. 1

Part 1 - Workstation Management

RMM 101

© 2015 N-able Technologies, Inc. All rights reserved. 2

Ali MahmoudProduct Marketing Manager

Bryan ZimmermanProduct Manager

Presented by

© 2015 N-able Technologies, Inc. All rights reserved. 3

Webinar details

? REC

Length: 1 hour Questions welcome any time

Recording and slides available

© 2015 N-able Technologies, Inc. All rights reserved. 4

Agenda

Demo

Workstation management 101

Tech trends impacting workstation management

© 2015 N-able Technologies, Inc. All rights reserved. 5

Technology trends impacting workstation management

© 2015 N-able Technologies, Inc. All rights reserved. 6

Yesterday

Cloud impact for on-premises equipment

Today Tomorrow

© 2015 N-able Technologies, Inc. All rights reserved. 7

How do you recover lost management revenue?

$$$ $

© 2015 N-able Technologies, Inc. All rights reserved. 8

BUT YOU WILL NEVER TAKE OUR USERS© 2015 N-able Technologies Inc. All rights reserved.

Cloud, you can take our servers

© 2015 N-able Technologies, Inc. All rights reserved. 9

A user’s ability to interface with the cloud will become your most valuable

management service, and the workstation is the gateway device.

© 2015 N-able Technologies, Inc. All rights reserved. 10

In the future, users will be the major source of management revenue

$ $$$

© 2015 N-able Technologies, Inc. All rights reserved. 11

RMM 101 – Workstation management

© 2015 N-able Technologies, Inc. All rights reserved. 12

1. Onboard

The Device Management Lifecycle

2. Manage

3. Support

4. Report

© 2015 N-able Technologies, Inc. All rights reserved. 13

Automatic discovery helps to onboard devices faster

•

Onboard

© 2015 N-able Technologies, Inc. All rights reserved. 14

Onboard

Out of box monitoring helps monitor the right information

© 2015 N-able Technologies, Inc. All rights reserved. 15

Management 101Respond to issues quickly in the NOC

Efficiently deliver proactive maintenance

Ensure security & compliance

© 2015 N-able Technologies, Inc. All rights reserved. 16

The ultimate NOC platform

Manage

© 2015 N-able Technologies, Inc. All rights reserved. 17

Automation is central, but it needs to be simple

Manage

© 2015 N-able Technologies, Inc. All rights reserved. 18

Ultimate security & complianceManage

BACKUP

PATCH ANTIVIRUS

© 2015 N-able Technologies, Inc. All rights reserved. 19

Support 101

Real-time remote support that doesn’t interrupt the user

© 2015 N-able Technologies, Inc. All rights reserved. 20

Top call drivers

Password reset

Unable to print

Slow performance

Support

© 2015 N-able Technologies, Inc. All rights reserved. 21

Resetting a password in N-centralSupport

© 2015 N-able Technologies, Inc. All rights reserved. 22

Traditional Support N-central® Support

A better way to support customers

Open PSA

Open ticket

Open RMM

Find device

Launch remote session

Troubleshoot problem(multiple windows)

Fix problem(multiple windows)

Disconnect

Open PSA

Open ticket

Type in notes

Update ticket status

User disrupted for duration of support session

User continuesworking during

support session

Open RMM

Find device & associated ticket

Troubleshoot problemwith dashboard

Fix problem remotely without interruption

Push notes to ticket

Update ticket status

Support

© 2015 N-able Technologies, Inc. All rights reserved. 23

Reporting 101

Use a proper reporting tool to show your work

© 2015 N-able Technologies, Inc. All rights reserved. 24

Executive SummaryShow the value of your services

Report

© 2015 N-able Technologies, Inc. All rights reserved. 25

AssessmentUse consultative servicesto win new customers

Report

© 2015 N-able Technologies, Inc. All rights reserved. 26

Onboard

The Device Management Lifecycle

Manage

Support

Report

PSA & Ticket management integrations save time and help ensure time is billed accurately

© 2015 N-able Technologies, Inc. All rights reserved. 27

Deep PSA & Ticketing integration

®

®

© 2015 N-able Technologies, Inc. All rights reserved. 28

N-central 10 Demo

© 2015 N-able Technologies, Inc. All rights reserved. 29

Onboard

N-central Device Management

Manage

Support

Report

Automatically onboard devices and leverage over

500 monitoring services

All-in-one management for Patch, AV, Backup as well as proactive maintenance

Real-time remote support that doesn’t require a remote control session

Customer facing business reports that show the value of your services

© 2015 N-able Technologies, Inc. All rights reserved. 30

Learn more about N-central

© 2015 N-able Technologies, Inc. All rights reserved. 31

Learn more about N-central www.n-able.com

© 2015 N-able Technologies, Inc. All rights reserved. 32

The SolarWinds N-able difference

All-in-one RMM platform

Drag and drop automation

Customer facing business reports

Fast support tools

Comprehensive support

Technical onboarding

Business strategies

Marketing resources

© 2015 N-able Technologies, Inc. All rights reserved. 33

Thank you

© 2015 N-able Technologies, Inc. All rights reserved. 34

The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.