14 Steps to Improve your System Training

14 Steps to Improve Your System Training

Set the sceneDefine the ‘epic challenge’

“Adopt a new system overnight while giving the same (or better) great service than before.”

1.1.

By Rob Dennison © www.trainiac.com

http://www.trainiac.com/

Create a themeBuild a theme around the epic challenge

-Eg.all switch together, switch :: fit, licensed to switch, ready to switch, training to switch

2.2.


http://www.trainiac.com/

Campaign it!Start earlyRepeat oftenBuild excitement and energyApply marketing ideas to the training situation

3.3.


Sell the “why”Pain versus gainOld versus newA versus BGet everybody clear on why it’s importantBridge the two states

4.4.


Share the journeyMake it clearShow what happens and whenShow what to expectShow what’s expected

5.5.


Analyse the contentWho needs to know what?

6.6.


Teachable momentsUse practical learning touchpoints that work for the business

7.7.


Customise the learning pathsBuild role specific learning paths ... taking learning touchpoints into account

8.8.


ContextualiseLink system screens to the real business of customers and whatever it is that you do

9.9.


Think about the learnersKeystroke with context versus keystroke and screen fatigue

10.10.

Simulate the systemShow meTeach meTest me

11.11.


A case for repetitionStart earlyBuild increasing exposure to content

12.12.


CelebrateRecognise and celebrate all the wins along the way

13.13.


Reviewend strong

14.14.


TrainiacLeaders in map based learningwww.trainiac.com

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14 Steps to Improve your System Training