AutoProtect - Taking you further

AutoProtect provides insurance products and dealer warranties to vehicle manufacturers and retailers of all types and sizes throughout the UK, Europe and South America.

AutoProtect is 50% owned by Capricorn Ventures International (CVI) the venture capital arm of Hollard Insurance Group with the remaining 50% owned by Management.

Hollard Insurance Group have been established for over 30 years and are the largest independently owned insurance group in South Africa and have group net assets in excess of £1 billion.

The partnership and strategy between CVI and the Management has been based on a robust infrastructure thus creating a profitable strategy of growth and development.

Since 2004, leading manufacturers have awarded AutoProtect a variety of business, and many of the AM Top 200 and over 3,000 independent vehicle retailers have elected to carry products from our broad, flexible range.

The result being AutoProtect's continued growth.

ABOUT AUTOPROTECT

ABOUT AUTOPROTECT

Today, the businesses we partner offer their customers award-winning products created by a brand they trust. Hundreds of thousands of drivers are protected – the owners of cars, caravans, coaches, motorcycles, motor homes, trucks and vans.

Only after in-depth consultation do we create customised business development programmes designed to help our partners market the AutoProtect products they select. From sales training to smooth integration and effective implementation with full FCA-compliance, we assist at every stage.

To enhance customer satisfaction and retention, ongoing support is delivered by a seamlessly integrated web-based system. We have made a substantial investment in this responsive technology and we call it AutoProcess.

AutoProcess delivers incisive real-time reporting, so F&I performance is easily measured and managed, and sales are significantly increased.

Underwriting is a great strength too. A-rated insurers trust AutoProtect to act swiftly and surely on their behalf, securing accurate, competitive and sustainable premiums.

Claims are managed quickly and professionally. Customer services, founded on FCA Treating Customers Fairly principles, provide a positive customer experience reflecting well on our business partners.

SOLUTIONS FOR FRANCHISED DEALERS

Franchised Motor Retailer

AutoProtect supplies motor-related insurance and administration services to franchised motor retailers of all sizes.

Our product range is comprehensive and flexible. To make sure our business partners can always offer their customers market-leading products, we continually review and update.

Product delivery is achieved via web-based technology that integrates seamlessly into established dealer systems. We call it AutoProcess. Data is easy to input and management reports quick to produce. Various DMS systems can also be integrated to further streamline sales and administration processes.

Of course, our products and systems are only part of the story. At AutoProtect, an extremely talented team is fully equipped to help franchised motor retailers deploy innovative products, train and develop their sales teams and grow their businesses.

Our own sustained growth can be attributed to a consultative approach. Our first priority is always to listen. Only then do we make recommendations about products or processes that promise to meet your needs exactly. We also build in regular reviews, so you can give us invaluable feedback often and we can modify our service accordingly – for the benefit of your business and your customers.

Our other support services are in great demand too – claims management, compliance and underwriting amongst them.

SOLUTIONS FOR NON FRANCHISED DEALERS

Non-franchised Motor Retailer

AutoProtect supplies motor-related insurance and administration services to over 3,000 non-franchised motor retailers of all sizes.

Our product range is wide and flexible. To make sure our business partners can always offer their customers the best products on the market, we continually review and update them. To keep things simple, the web-based technology that gives access to our products is easy to install and use.

We call it AutoProcess. Data is easy to input and management reports quick to produce. So your sales and administration processes should be more streamlined than ever before. But of course our products and systems are only part of the story.

At AutoProtect, an extremely talented team is fully equipped to help non-franchised motor retailers market our products, train and develop their sales teams and grow their businesses.

We owe our own sustained growth to a consultative approach. We always listen first. Only then do we make recommendations about products or processes that promise to meet your needs exactly. We also build in regular reviews, so you can give us your feedback often and we can modify our service accordingly – for the benefit of your business and your customers.

Our other support services are useful too – if you need help with claims management, compliance or underwriting, say.

SOLUTIONS FOR MANUFACTURERS

Manufacturers and Importers

AutoProtect supplies motor-related insurance and administration services to manufacturers of all sizes.

Our product range is comprehensive, flexible and easily infused with your own brand identity. To make sure our business partners can always offer their customers market-leading products, we continually review and update.

Product delivery is achieved by web-based technology that integrates seamlessly into established dealer systems. We call it AutoProcess. Data is easy to input and management reports quick to produce. So your sales and administration processes should be more streamlined than ever before.

Of course, our products and systems are only part of the story. At AutoProtect, an extremely talented team is fully equipped to help manufacturers deploy strongly-branded products of the highest quality, train and develop their sales teams and grow their businesses.

Our own sustained growth can be attributed to a consultative approach. Our first priority is always to listen. Only then do we make recommendations about products or processes that promise to meet your needs exactly. We also build in regular reviews, so you can give us invaluable feedback often and we can modify our service accordingly.

Our other excellent support services include marketing, claims management, compliance and underwriting.

SOLUTIONS FOR AFFINITY PARTNERS

Affinity Partners

AutoProtect supplies motor-related insurance and administration services to affinity partners of all sizes.

Our product range is comprehensive, flexible and easily infused with your own brand identity. To make sure our business partners can always offer their customers market-leading products, we continually review and update.

Product delivery is achieved by web-based technology that integrates seamlessly into established dealer systems. We call it AutoProcess. Data is easy to input and management reports quick to produce. So your sales and administration processes should be more streamlined than ever before.

Of course, our products and systems are only part of the story. At AutoProtect, an extremely talented team is fully equipped to help affinity partners deploy strongly-branded products, train and develop their sales teams and grow their businesses.

Our own sustained growth can be attributed to a consultative approach. Our first priority is always to listen. Only then do we make recommendations about products or processes that promise to meet your needs exactly. We also build in regular reviews, so you can give us invaluable feedback often and we can modify our service accordingly.

Our other excellent support services include marketing, claims management, compliance and underwriting.

TESTIMONIALS

Andrew Dobromylskyj - Managing Director

Gordon Lamb Group

I selected AutoProtect as the business had a broad product portfolio, had the ability to provide consistency in processes, controls and contacts, could introduce high calibre resources to help develop and implement training of compliant rigorous processes and controls.

The business wanted proactive and imaginative support that enhanced the Gordon Lamb proposition and protected it from reputational risk and AutoProtect were a good cultural fit.

Graham Large - General Sales Manager

Burton Kia

As an independent dealer, the role of a good ‘partner’ supplier is much more important than in a Group situation. We need the knowledge that a good supplier has to increase sales.

AutoProtect have more than risen to this challenge. They have brought ideas and product innovations to us and helped us to develop promotional approaches that have really worked.

Today, they are our only insurance product supplier, which I think is a statement of our confidence in them.

Edward Ellis - Head of F&I and Compliance

Sinclair Group

Our partnership is now entering its fourth year and this reflects how we have grown together through a combination of developing performance and product offering. Detailed analysis every month with the Management team has ensured penetration and profit balance has increased plus expert Compliance support as we all navigate through an ever evolving Regulatory industry.

A key partner of the Sinclair Group.

TESTIMONIALS

David Norris - General Sales Manager

Watford Jaguar

AutoProtect has had an extremely positive and effective influence on our business.

Working closely with us to drive our business forward, our overall performance on finance, products and profitability has improved dramatically over the past year.

Thanks in no small part to AutoProtect's efforts in developing, delivering and supporting a new sales process.

Phil Evans - Aftersales and Technical Director

International Motors Group

At International Motors our partnerships are a vital element of our success and one of our key providers for several years has been AutoProtect.

When in the process of looking for a bespoke warranty supplier we needed an organisation who were flexible, innovative and could adapt to fit with our business and brands ethos, AutoProtect met these requirements.

They are experts in their field of product development and underwriting, their product offerings are extremely versatile and they are not afraid to suggest new approaches in a constantly changing market place.

AutoProtect have a very robust and established underwriting platform which enables focus on the balance between risk and the customer offer and allows us to react to changing market conditions.

We are delighted with their enthusiasm, professionalism and the high level of service they have demonstrated over the years.

TESTIMONIALS

Jeff White - Managing Director

Jeff White Motors

From the first meeting to discuss the development of the “ Jeff White Approved Guarantee” to launch, I cannot say enough good things about AutoProtect.

I found AutoProtect was refreshingly candid about the process of a self funded guarantee programme. AutoProtect’s offering was cost effective, flexible and tailored to meet our customer’s needs and has transformed what was a cost to our business and turned it into a profit centre. They have designed a fully managed solution, handling the claims process, administration support, monthly account management and transparent reporting and analysis.

We desired full control over component coverage and in the event of a claim rejection the ability to review the decision to maintain customer satisfaction. They have delivered their promise!

Keith Brock - Managing Director

Wessex Garages

Wessex garages have enjoyed a very successful relationship with AutoProtect for a number of years now.

The personal service and initiatives allow them to stand out from their competitors along with excellent underwriting and management information. This has allowed us both to grow our businesses and would not hesitate in recommending them.

SUPPORT SERVICES

How we support you

Our dealer partners find that working with AutoProtect adds significant value – in terms of the way their business operates, the pace at which it grows and ongoing levels of customer satisfaction and retention. Every service we offer is easy to monitor, measure and, if need be, modify – in consultation with you of course.

We help with business development, sales team training, compliance, claims management, marketing and customer services. We also provide responsive integrated technology delivering real-time M.I. – not to mention class-A underwriting.

Dealer Development

Technology

– Policy registration

Claims Management

Underwriting

Compliance

– Becoming an AR

Customer Services

Creative Services

DEALER DEVELOPMENT

With the largest and most capable dealer development team in the UK market, we are here to help build your business. The AutoProtect development team have vast experience in all areas and aspects of motor retailing. We make it our business to truly understand your business, to support the delivery of aspirational income and customer retention solutions.

Service Benefits

The AutoProtect Dealer Development team meets high client expectations by providing a professional UK-wide service. Irrespective of the size of your business, the AutoProtect team will deliver a personalised development programme designed to meet your business needs.

Sincere business partners.

A dedicated team built to strengthen your business.

A detailed preliminary assessment of your needs.

A flexible, innovative product portfolio.

Bespoke product training solutions.

Cohesive launch, integration and implementation processes.

Continual sales process review, enhancement and aftersales support.

Regular, informative and constructive business reviews

A framework for you to review our team performance.

We certify that our sales processes dovetail into your infrastructure and strictly conform to Financial Conduct Authority (FCA) regulations.

TECHNOLOGY

Innovative technology lies at the heart of everything we do; our AutoProcess platform and client support systems for example. Both make it easy for dealers and manufacturers to sell AutoProtect products to their customers.

Our team includes application, database and reporting engineers, developers, business analysts, system engineers, user experience and interface designers.

Service Benefits

AutoProcess helps you set up, manage and report on policy sales. The platform is multilingual, and to get started, all you need is a browser and login credentials.

Features include but are not limited to:

A powerful reporting suite providing insightful information about sales force performance, product monthly sales figures, revenue totals, etc.

A policy module with demands and needs functionality you can customise.

An online signature signing system.

Multi-skin and corporate branding options.

Feature roll-outs and enhancements implemented every two weeks.

Continuous developments made in response to your ongoing feedback.

Our best-in-class team of technology professionals continuously strive to enhance and improve our client facing systems, making the policy sales process as easy as possible for you.

CLAIMS MANAGEMENT

All of our claims managers are qualified vehicle engineers or have worked within the parts and servicing departments of dealerships. So it is fair to say they understand your business and the pressures you are under. Backed up as they are by dedicated claims support administrators, it is also fair to say the service you get is exemplary – from the teams here at our UK Head Office and throughout our multi-lingual, pan-European network.

Service Benefits

We combine great efficiency with exceptional levels of service, delivered by a large number of small teams who present a genuine ‘human face’ to valued partners across Europe.

Manufacturer-approved claims management expertise.

Equipped to settle approved claims without fuss within 24 hours.

Purchasing power to keep prices down.

Access to a national repair network (all vehicle price-points handled).

Links with suppliers of better priced, fully guaranteed parts.

Experienced claims engineers deliver a high quality and unrivalled service

We manage warranty claims of course, and claims on a wide range of products such as GAP and SMART.

We also understand that our customers are your customers. So the service we provide is founded on FCA-endorsed TCF principles, and the relationships we build are strong, long-term and good for both our businesses.

UNDERWRITING

Our specialist underwriting team fully understand the need for "the prompt response". Their management team is highly qualified. Of course. But it is the way we work with A-rated insurers that really sets us apart. The trust they place in us has led to being awarded binding authorities; the freedom to act swiftly and surely on their behalf, securing accurate, competitive rates for motor industry partners throughout Europe.

Service Benefits

If you want a quotation, real-time data analysis, ongoing support or all three, it is well worth talking to the underwriting specialists at AutoProtect.

Teams of experienced industry professionals.

Years of business-to-business service provision.

Exceptional working relationships with A-rated insurers.

Extensive MI reporting and data-mining provision.

Accurate underwriting rates based on real-time data analysis.

Absolute commitment to providing unparalleled levels of service.

We build long-term relationships with motor industry partners. All are based on a clear understanding of their needs and an ability to meet those needs with innovative insurance-related products.

For instance, we were first to introduce SMART Protect insurance in the UK and apply the latest ABI good practice guidelines to our GAP product range. It is one of the most compliant insurance products in the industry.

Today we serve some of the most respected brands in the market, and would love to add your name to theirs.

COMPLIANCE

If you are in the business of insurance mediation, you must comply with the regulatory requirements of the Financial Conduct Authority (FCA), formerly the Financial Services Authority (FSA).

Those businesses that join our Appointed Representative (AR) network come under the AutoProtect regulatory umbrella. All benefit from the knowledge and experience of our compliance team, which helps with everything from application and sales documentation to leaving a clear audit trail.

Service Benefits

Joining the AutoProtect AR network affords many business benefits. We aim to:

take the hassle out of complying with FCA regulations.

provide solutions to any regulatory challenges arising.

make sure your sales staff undertake their regulatory tasks effectively.

deliver online training and competency assessments.

allow you to redirect resources into business development.

save you time and money.

With our help, you can make sure your customers understand better what they are buying. In line with FCA directives, it is all about treating them fairly and, we hope, increasing repeat business.

Our AR’s benefit from free Professional Indemnity Insurance for the activities they undertake on our behalf. And if you have compliance-related queries about the sales process or our products, we are only ever a phone call away.

CUSTOMER SERVICES

Here on the frontline at our UK head office, an experienced customer services team focuses on putting its detailed knowledge of the company, its products and people at your disposal, whether you are an automotive retailer, a manufacturer, or one of our policy-holders.

Service Benefits

Every member of the customer services team holds a National Vocational Qualification (NVQ) in administration. So no matter how many calls and emails they have to field, they remain calm and helpful under pressure. All are trained to:

respond to queries professionally and efficiently.

redirect any questions they can’t answer straight to someone who can.

remember at all times that your customers are our customers.

assist with policy amendments and transfers.

manage customer claims fairly and swiftly.

raise cheques/BACs payments within 24 hours of claim approval.

The customer services team is on duty from 9am to 5pm Monday through Friday, except on bank holidays.

Our aim is to make sure all your dealings with AutoProtect are as straightforward as possible, whether you have queries about a product, a service, a policy or a claim.

CREATIVE SERVICES

Our multi-disciplined team includes marketing specialists, designers, writers, web developers and video production experts. Our aim is to provide clear, concise, customer information to dealers and manufacturers who stock our product range.

Service Benefits

To make sure your customers understand the benefits of our products and to help you sell them, we provide compelling printed and digital marketing communications.

Eye-catching point of sale materials e.g. price visors, headerboards, leaflets, posters, window stickers, floor-standing displays and video collateral.

Materials that sit comfortably alongside existing collateral.

Materials that carry our branding or yours, whichever you prefer.

Content to enhance your company website e.g. sales leaflet downloads and marketing videos.

Dedicated account managers who work closely with your team.

An understanding that your customers trust your brand first.

OUR PRODUCTS

A refreshing approach to developing flexible F&I products your customers actually want – that’s what sets AutoProtect apart. With the help of our support services, your team will also find our extensive product range unusually easy to market and sell.

Our evolving product selection offers your customers tangible benefits and real peace of mind. Whether they want to protect themselves financially, against mechanical failure or cosmetic wear-and-tear, your dealership can meet their needs with the appropriate AutoProtect product.

Mechanical Breakdown

Recovery

Guaranteed Asset Protection (GAP)

Return to Invoice (RTI)

Combined GAP and RTI

Recreational Vehicle Protection

Bike Protect

SMART/Alloy Wheel Insurance

MOT Test

Key Insurance

Misfuelling insurance

Tyre Insurance

Ceramic Coat Protection

Titanium

Service Plan

Premium Funding

MANAGING WARRANTIES

If you’re intending to manage your own warranty perhaps it’s worth a rethink….

We can save you money – access to a nationwide network of repairers, parts suppliers and specialist resources reduce your costs.

Let us manage your claims – we have a team of over 30 dedicated claims managers.

Forget about admin headaches – we have the I.T. and processes to make claims approval and payment straightforward.

We will give you your time back – we are sure your precious time is better spent on growing your business, not dealing with warranty claims.

Financial reporting at your fingertips – we have they systems to ensure you know exactly the volume and cost of claims

made at any time.

AutoProtect can offer you two options which will make the management of your own warranty considerably more cost effective and save you time.

MECHANICAL BREAKDOWN INSURANCE

What if?

Your customer’s car refuses to start or breaks down? Even the most reliable of vehicles can let them down sometimes and cost a fortune to repair.

Our Mechanical Breakdown Insurance is designed to help with the cost of repairs, including labour, VAT and replacement parts.

Significant benefits

We have various cover levels in the AutoProtect insured product range:

Essential.

Essential Plus.

Premier Plus.

Prestige.

As well as our uninsured range:

Bronze Plus.

Silver Plus.

Gold.

Platinum.

Day one cover. European cover. Forward transportation. Overnight accommodation.

Replacement vehicle hire. Roadside recovery. Unlimited claims.

Unlimited mileage.

ESSENTIAL

Parts included

Engine

Manual gearbox

Automatic gearbox

Torque converter

Differential

Clutch

Front wheel drive

Rear wheel drive

Propshaft

Fuel system

Engine cooling system

Steering

Suspension

Brakes

Electrical system

Working materials

Optional parts

Turbo charger

ESSENTIAL PLUS

Parts included

Optional parts

Four wheel drive

Air conditioning

Turbo charger

Anti-locking brake system

Engine Manual gearbox Automatic gearbox Torque converter Differential Clutch Front wheel drive Rear wheel drive Wheel bearings

Fuel injection system Propshaft Fuel system Engine cooling system Steering Front and rear suspension Brakes Electrical system Working materials

PREMIER PLUS

All mechanical and electrical components are included against any mechanical breakdown during the policy period.

Also includes

Oil seals

Casings

Working materials

Air Conditioning System

Exclusions

Wear and tear, cracked or porous cylinder heads and blocks, burnt valves and any skimming/pressure testing. Body, paint, glass, interior/exterior trim, key fobs and key cards, in-car entertainment/communication systems and connected equipment including satellite navigation, catalytic converters and diesel particulate filters, wheels, airbag and system, electrical wiring, wiring looms and cables, brake seizure and corrosion.

PRESTIGE

All the coverage of Premier Plus - All mechanical and electrical components are included against any mechanical breakdown during the policy period.

Also includes

Wear and tear

Multimedia systems

In-car entertainment

Catalytic converters

Exclusions

Cracked or porous cylinder heads and blocks, burnt valves and any skimming/pressure testing. Body, paint, glass, interior/exterior trim, key fobs and key cards, diesel particulate filters, wheels, airbag and system, electrical wiring, wiring looms and cables, brake seizure and corrosion.

BRONZE PLUS

Parts included Engine

Manual gearbox

Automatic gearbox

Torque converter

Differential

Clutch

Front wheel drive

Rear wheel drive

Propshaft

Fuel system

Engine cooling system

Steering

Suspension

Brakes

Electrical system

Working materials

Optional parts

Turbo charger

SILVER PLUS

Parts included

Optional parts

Four wheel drive

Air conditioning

Turbo charger

Anti-locking brake system

Engine Manual gearbox Automatic gearbox Torque converter Differential Clutch Front wheel drive Rear wheel drive Wheel bearings

Fuel injection system Propshaft Fuel system Engine cooling system Steering Front and rear suspension Brakes Electrical system Working materials

GOLD

All mechanical and electrical components are included against any mechanical breakdown during the warranty period.

Also includes

Oil seals

Casings

Working materials

Air Conditioning System

Exclusions

Wear and tear, cracked or porous cylinder heads and blocks, burnt valves and any skimming/pressure testing. Body, paint, glass, interior/exterior trim, key fobs and key cards, in-car entertainment/communication systems and connected equipment including satellite navigation, catalytic converters and diesel particulate filters, wheels, airbag and system, electrical wiring, wiring looms and cables, brake seizure and corrosion.

PLATINUM

All the coverage of Premier Plus - All mechanical and electrical components are included against any mechanical breakdown during the warranty period.

Also includes

Wear and tear

Multimedia systems

In-car entertainment

Catalytic converters

Exclusions

Cracked or porous cylinder heads and blocks, burnt valves and any skimming/pressure testing. Body, paint, glass, interior/exterior trim, key fobs and key cards, diesel particulate filters, wheels, airbag and system, electrical wiring, wiring looms and cables, brake seizure and corrosion.

COMMERCIAL PROTECT

AutoProtect’s most successful export is its commercial vehicle warranties. These products are used by major manufacturers and used vehicle dealers across the UK, Europe and South America.


Day one cover.

European cover.

Forward transportation.

Overnight accommodation.

Replacement vehicle hire.

Roadside recovery.

Unlimited claims.

Unlimited mileage.

Exclusions

Damage caused by wear and tear.

Damage caused by neglect, corrosion, lack of servicing or deterioration.

Service items.

Faults reported more than 14 days after discovery.

Faults at point of sale and manufacturer defects.

Vehicles used for hire and reward or any type of competition or race.

Vehicles which are non-standard, customised or modified.

CARAVAN PROTECT

Caravan Protect is designed specifically to run alongside the existing manufacturer’s warranty period to ‘top-up’ their body warranty and extend major internal component cover to provide total peace of mind for the full duration of the manufacturer’s warranty, which could be up to five years.


This policy covers electrical and mechanical components as well as glass, reinforced plastic and plastic panels, fitted as part of the manufacturer’s original specification but excludes water ingress and delamination.

Exclusions

Caravans:

which have been modified in any way from the manufacturer's specification and any make of Caravan not built for principal sale in the UK

which are owned temporarily or otherwise (resulting from trade-in or acquisition for the purposes of resale) by a business formed for the purposes of selling or servicing

Caravans used for private hire, or caravans used for any competitive event.

MOTORHOME PROTECT

Motorhome Protect is designed to help with the cost of repairs, including labour, VAT and replacement parts.

Silver – listed component

Gold – covers ALL electrical and mechanical components


Day-one cover.

European cover.

Forward transportation.

Overnight accommodation.

Replacement vehicle hire.

Unlimited claims.

Unlimited mileage.

For an additional fee it also includes Motorhome Assist.

Exclusions

Damage caused by wear and tear.

Damage caused by neglect, corrosion, lack of servicing or deterioration.

Service items.

Faults reported more than 14 days after discovery.

Faults at point of sale and manufacturer defects.

Vehicles used for hire and reward or any type of competition or race.

Vehicles which are non-standard, customised or modified.

TOURER PROTECT AND TOURER PROTECT PLUS

Tourer Protect

Tourer Protect is designed for caravans that have exceeded their manufacturer warranty and owners that wish to protect their caravan for a longer period of time.

This policy covers many major electrical and mechanical components, fitted as part of the manufacturer’s original specification. Also includes water ingress cover for caravans under seven years old.

Tourer Protect Plus

Tourer Protect Plus covers ALL electrical and mechanical components as well as glass, reinforced plastic (GRP) and plastic panels, fitted as part of the manufacturer’s original specification, including water ingress and delamination.

Exclusions

Tourers:

which have been modified in any way from the manufacturer's specification and any make of Caravan not built for principal sale in the UK

which are owned temporarily or otherwise (resulting from trade-in or acquisition for the purposes of resale) by a business formed for the purposes of selling or servicing

Caravans used for private hire, or caravans used for any competitive event.

BIKE PROTECT

Bike Protect is designed to help with the cost of repairs, including labour, VAT and replacement parts.


All mechanical and electrical components are included against any mechanical

breakdown occurring during the policy period, provided that the terms and conditions of this agreement are fully complied with.

Motorcycle replacement.

Motorcycling abroad.

Day-one cover.

Unlimited claims.

Unlimited mileage.

Includes Bike Protect Assist

Includes Bike MOT Test

Exclusions

General: All body panels including covers, cowlings, fairings, windshield, paintwork, trims and seat. Routine replacement of parts such as lubricants and control cables. Adjustments or any other parts which deteriorate during normal usage.

RECOVERY

AutoProtect, through its partner Call Assist, is able to offer a 24/7 breakdown recovery service. This can be provided to customers as a standalone product or alongside our warranty product range.


Operate 24 hours a day, 7 days a week, 365 days a year.

Controllers are trained to the highest degree and are backed by the latest computer technology and mapping facilities.

Fully trained network of Recovery Operators throughout the United Kingdom and mainland Europe.

Alternative travel arrangements whilst your customer’s vehicle is being repaired.

Emergency overnight accommodation.

Recovery of caravans and trailers attached to your customer’s vehicle

Message service.

Exclusions

Any repairs undertaken by a Recovery Operator at their premises are provided under a separate contract, which is between you and the garage.

ASSET PROTECTION

The choice between GAP and RTI depends on how your customer originally purchased the vehicle.

If they have paid for the car outright, they will need our Return To Invoice (RTI) insurance to ensure they get back what they paid for the vehicle in the event of a claim. If your customer is paying for the car on a finance agreement, then our Guaranteed Asset Protection (GAP) insurance will make sure that if their insurance payout falls short, they won’t be left with the outstanding finance that they owe. Of course, this is subject to the terms and conditions contained in the policy document.

Our Combined GAP and RTI insurance incorporates Return to Invoice Cover (RTI) and Guaranteed Asset Protection (or GAP) and could pay out the greater of either the RTI or GAP pay-out, protecting your customer whatever their circumstance.

GUARANTEED ASSET PROTECTION

Designed to provide financial protection if they have taken out a finance agreement to fund the purchase of their car.


Provides financial protection if the customer has used finance to purchase their

vehicle

GAP policy may pay the difference between the amount paid out by the motor insurance provider and any outstanding finance on their car.

Meets the ABI code of practice.

Transferable.

Cancellable.

No debit back guarantee.

Alternative products available for:

Taxi.

Hire and Reward.

Prestige Vehicles.

Exclusions

Vehicles:

used for hire or reward, taxis, racing, pace-making, speed testing, reliability trials, rallying or vehicles used for any other competitive event; or

over 3500kgs gross vehicle mass (GVM).

RETURN TO INVOICE (RTI)

Designed to protect the purchase price of your customer’s vehicle for a 36 month period, i.e. protect the amount originally used to purchase the vehicle.


Provides financial protection if the customer has paid for their vehicle outright.

May pay the difference between the amount paid out by the motor insurance provider and the invoice price of the vehicle.


Transferable.

Cancellable.


Also available for:

Taxi

Hire and Reward

Prestige vehicles

Exclusions

Vehicles:



COMBINED GAP AND RTI

Incorporates Return to Invoice Cover (RTI) and Guaranteed Asset Protection (or GAP).

Combined GAP and RTI insurance could pay out the greater of either the RTI or GAP pay-out, protecting your customer whatever their circumstance.


RTI Cover could reimburse any difference between the road risk insurance

settlement and original vehicle price.

GAP is suited to customers taking out a finance agreement and may pay the difference between the road risk insurance settlement and the amount your customer still owes.


Transferable.

Cancellable.


Also available for:

Taxi

Hire and Reward

Prestige vehicles

Exclusions

Vehicles:



GAP TESTIMONIALS

Nigel Daniel - Insurance Manager

FGA Capital Ltd

The introduction of the ABI's Good Practice Guides for GAP Insurance has presented the opportunity to review our insurance offering. In doing so, we have appointed an AutoProtect, with whom we already have experience, having worked with them to develop and market our SMART insurance programme; which is proving very successful for dealers. AutoProtect has many years of experience in the GAP area of business, with a number of major dealer groups included in their portfolio. Their approach to embracing regulation and best practice in a manner that is both customer and dealer centric impressed us and we are looking forward to a long term relationship with them.

Chris Wiseman - Operations Director

Wessex Garages

As the F and I market becomes more dependent on Insurance products, GAP and RTI play an increasing part in securing this profit centre. AutoProtect highlighted the real risk of commission debit back and provided us with an ideal solution.

Edward Ellis - Head of F&I, Training and Compliance

Sinclair Group

As a partner of the Sinclair Group for several years, the recent innovation to comply with the ABI guidelines further substantiates my choice of AutoProtect as my GAP Insurance partner. Our philosophy is and always has been to “treat customers fairly” and this product fully supports this culture. AutoProtect’s pro-active approach with regard to this product allowed me to be several steps ahead in my planning and preparation for the new guidelines.

Gavin Cleverly - Director

Mon Motors Group

For years GAP has been seen as a pretty much universal product and all power to AutoProtect for creating something that bit better. It is the sort of imaginative approach we need to keep things fresh, especially since it is an innovation that protects our bottom line.

PAINT PROTECTION

The concept of paint protection products has been established for many years and has proved a valuable product for dealerships/retailers across the world.

However, the rapid development and introduction of new paint technologies has not been matched by improvements in paint protection technology.

This has changed with the introduction of Ceramic Coat, a new generation of paint protection. Ceramic Coat Protection has been specifically designed to work on all the latest automotive paint finishes and clear varnishes being developed.

AutoProtect also offer their own branded paint protection product, Titanium, providing the same quality and value as other leading brands.

CERAMIC COAT

AutoProtect is the exclusive UK distributor of the Williams Formula One team branded paint protection product, Ceramic Coat. The Williams brand is key to demonstrating that this particular product comes highly recommended and has significant customer recognition and authority.

It shields the paintwork, the alloys, the bumpers, the glass (except front and rear screens) even interior surfaces and fabrics. For five years. Guaranteed.

A gleaming exterior

Bonds with the pores in the paintwork to form an extremely durable, crystal clear

finish that needs no maintenance except washing.

It saves time, money and elbow-grease!

A spotless interior When combined with an innovative interior protection system, Ceramic Coat also shields the surfaces and fabrics inside the vehicle. It makes everyday spills, dirt and grime easier to remove.

Exclusions

Neglect or lack of maintenance and reasonable care and cleaning of the vehicle in

line with manufacturing guide lines.

Malicious or accidental damage including fire, floodwater, extreme weather conditions and secondary effects resulting from any of the foregoing.

TITANIUM

AutoProtect offer their own branded paint protection product providing the same quality and value as other leading brands.

Introducing Titanium Paint Protection – this revolutionary treatment penetrates paintwork and bonds with the finish, providing a tough, long-lasting barrier with an enhanced lustre and brightness of depth to protect your customer’s paintwork.


Forms an impenetrable, invisible barrier protecting paintwork from acid rain,

solvents, tree sap and animal matter.

Whether washed by hand or machine, dirt and grime is easily removed leaving a showroom finish time after time.

Once applied by our skilled professionals there is nothing for them to do except enjoy the showroom finish, which is guaranteed to last at least three years.

Exclusions

Damage by road traffic accidents, vandalism, road stones, kerb damage, fire, rust corrosion from the inside out, or rust caused by surface damage.

Scratches, general wear and tear and/or damage caused by owner.

Any alterations, modifications or panels repainted after the application of the exterior paint sealant.

Any exterior painted surface, which is or becomes damaged by the use of abrasive polishes, acid wheel cleaners or cutting agents by the owner after application of the exterior paint sealant.

Industrial fall out, acid rain, bird lime, tree sap, brake fluid or battery acid.

MOTO GP

MotoGP Ceramic Coat protects all external paintwork and plastics. For three years. Guaranteed.

All that is required is that the customer takes reasonable care of their motorbike. This warranty is unique in the marketplace as no additional treatments are required after initial application (unless the motorbike is damaged or paintwork is repaired).

A gleaming exterior

Cutting edge formulation developed by NASA.

Can be applied to new and used motorbikes.

Maintains and restores showroom condition.

Resists UV light, cold, frost, acid rain, exhaust fumes and solvents.

Saves time, money and elbow-grease!

Exclusions

Neglect or lack of maintenance and reasonable care and cleaning of the vehicle in

line with manufacturing guide lines.

Malicious or accidental damage including fire, floodwater, extreme weather conditions and secondary effects resulting from any of the foregoing.

SMART PROTECT

SMART Protect is a recent introduction into the AutoProtect product range. It enables your customer to maintain the appearance of their vehicle, should their vehicle suffer minor damage, without effecting their no claims bonus.

Significant Benefits

Chips, dents, scuffs and light scratches are covered with SMART Protect.

Making a claim does not affect no claims bonuses.

One call is all it takes to summon an expert repair technician.

No website, no forms to complete and no complications.

Repairs carried out at your customer’s home or at work, at their convenience.

Self-repair option.

Should your customer come to sell, retail value is optimised.

Work guaranteed for 3 years.

Our SMART repair service is manufacture approved and sets the industry standard.

Exclusions

Beading, moulding, locks and handles and any repair involving wheels, accessories,

door mouldings, window mouldings, lamps of any sort or any window panel, cracked or dented bumpers.

Damage incurred prior to inception or damage resulting in the replacement of any body panel of the vehicle.

Damage caused to matt finish, custom, individual or pearlescent paintwork.

ALLOY WHEEL PROTECTION

Alloy Wheel insurance was added to the AutoProtect range to complement SMART Protect and Tyre insurance and is often combined with either, or both, of these two products. Similar to SMART Protect, it enables a customer to maintain the appearance of their alloys, should they suffer minor damage, without affecting their no claims bonus.


Kerbing and scuffing to alloy wheels is covered.

Making a claim does not affect no claims bonuses.

One call is all it takes to summon an expert repair technician.

No website, no forms to complete and no complications.

Repairs carried out at your customer’s home or at work, at their convenience.

Self-repair option.

Should your customer come to sell, retail value is optimised.

Our repair service is manufacturer approved and sets the industry standard.

Exclusions

Liability cover.

Individual or customer paint finishes.

Chrome effect finish, diamond cut or split rim construction wheels.

N.B. Alloy Wheel Protection can only be used in conjunction with SMART Protect and Tyre Insurance.

MOT TEST INSURANCE

MOT Insurance offers an excellent opportunity to improve customer retention rates within your workshop. The customer receives a guarantee that, following an MOT test failure due to one of the listed parts, that part will be replaced. AutoProtect can offer both insured and uninsured MOT test options.

Parts included

Exclusions

More than one claim in any one period of insurance.

The cost of the MOT test or the cost of any re-test and labour or parts necessitated by failing a re-test.

Work necessitated in order to pass an MOT test caused by corrosion, fire, frost.

Registration plates, wheels/tyres, wiper blades, glazing, doors, boot lid, loading doors, bonnet, general condition of body, vehicle structure, exhaust systems.

Headlamp aim (including mechanisms). Front and rear lamps (electrical circuits). Stop lamps (electrical circuits). Rear reflectors. Wheel bearings. Steering control. Front suspension. Power steering. Drive shafts. Indicators (electrical circuits). Hazard lamps (electrical circuits).

Steering mechanism/system. Service brake performance. Parking brake performance. ABS warning system. Fuel parts. Seatbelt mountings. Seatbelt condition. Rear suspension. Shock absorbers. Horn.

KEY INSURANCE

If your customer’s keys are lost or stolen, Key Protection Insurance from AutoProtect can help.


24-hour, nationwide coverage, 365 days a year

coverage for keys that go astray abroad

a reward paid directly to the person who finds your customer’s keys

payment towards replacing keys or vehicle locks

car hire for three days

payment towards a call-out charge if your customer’s keys are locked in their vehicle or break in the lock

Exclusions

Lock replacement when only parts need changing.

Malicious damage, acts of vandalism or malicious theft.

Damage to locks by wear and tear, mechanical or electrical breakdown, cleaning, repairing, restoring or anything which happens gradually.

TYRE INSURANCE

Motorists often forget about insuring their tyres. We, at AutoProtect, believe they are one of the most important parts. After all, they are in constant contact with the road and therefore are subjected to the most wear.


Covers accidental or malicious damage and punctures.

Includes all five tyres, including the spare.

Covers tyres for up to 36 months from policy purchase date.

Can cover run flat tyres.

Exclusions

There will be no cover under the policy for:

More than 5 tyre claims during the period of insurance.

Wear and tear generally, including unevenly worn tyres caused by defective steering or wheel balance, failure of a suspension component and/or faults caused from a lack of maintenance, e.g. incorrect tyre pressures.

Damage caused by fire, a road traffic accident or where vehicle is a total loss.

Tyres that have been stolen.

MISFUELLING INSURANCE

Believe it or not, misfuelling is an easy mistake to make, especially if in a rush, or the owner has just changed the car. And the consequences for your customer’s engine and your customer’s pocket can be serious.


If they fill the vehicle with the wrong kind of fuel, this policy offers:

Recovery - The cost of recovering the vehicle to the nearest repairer.

Replacement vehicle - The insurer will pay for repairs to be made, should the vehicle be damaged as a result of misfuelling.

Repair - Cover to refill the vehicle with the correct fuel once repairs have been carried out

Replacement fuel - Cover to refill the vehicle with the correct fuel once repairs have been carried out

Exclusions

The only vehicles that don’t qualify for this cover are:

commercial vehicles that exceed 3.5 tonnes

taxis or private hire vehicles.

SERVICE PLAN

As you would expect from AutoProtect, the leading provider of F & I products to the European motor industry, our service plan system stands out from the crowd and includes a whole host of extra benefits helping dealers of all types to focus their customer retention efforts.


Customer reward and loyalty programme management

Automated email and SMS text communications

Integration of products other than servicing

Dealer fund holding option

AutoProtect call centre back up

Personalised keyfob

The software to back it all up

Extensive system training and support

PREMIUM FUNDING

AutoProtect offers Premium Funding across their entire product range.

Your ability to provide fund payments over nine months will smooth your sales process and increase product take up. Premium Funding is key when packaging multiple products into ‘Total Care Packs’, thus making them infinitely more affordable.


Available to both cash and finance customers.

Credit reference check.

20% credit/debit card deposit to be paid by customer.

Interest Free product.

Example

AutoProtect (MBI) Limited, Cambridge House, Cambridge Road, Harlow, Essex CM20 2EQ Tel: 0871 384 1167 Email: [email protected] Web: www.autoprotect.co.uk

mailto:[email protected]

http://www.autoprotect.co.uk/

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