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Mark Graban VP of Customer Success
Dr. Gregory Jacobson CEO and Co-Founder
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IDEA IMPROVEMENT
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The dangers of neglecting to follow
through on employee improvement ideas
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“Our biggest problem is we forget to follow up on ideas.”
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$-
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
Ideas Approved Implemented
$70,000
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Wave
River
Desert
One Organization’s Starting Point
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Another Organization’s Starting Point
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Same Organization Over Time
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Techniques for capturing more ideas
for improvement
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• Engage and inspire people
• Don’t just demand improvement
• Don’t set quotas or targets
• Don’t just ask for cost reductions
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Title
Description
Proposed Solution
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• Don’t just accept or reject
• Make sure the right problem is understood
• Discuss the proposed countermeasure
• Brainstorm alternative countermeasures
• Coach, don’t nitpick
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How to coach people to implement
more ideas
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Discussing Ideas
Implementing Ideas
Generating Ideas
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Worse
Better
1. “Blow off” the idea and don’t talk about it
2. Just tell the employee idea is
3. rejected
4. Talk about why it’s not being done now
5. Implement something that at least partially
addresses the underlying problem
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Manager Implements
Them All
Everybody Implements
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• Or, at least, many people implement a few each
Manager Implements
Them All
Everybody Implements
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• Who can:
– Investigate?
– Collect data?
– Brainstorm countermeasures?
– Get input from others?
– Test countermeasures?
– Evaluate countermeasures?
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“We don’t have time for improvement”
• Is that an excuse? Stop and give up
• Is it a problem? Figure out how to solve
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The metrics that matter and how to
measure them
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http://www.kainexus.com/impact
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360
150 “lost” OIs
x $5000 per OI
= $750,000
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The value of sharing improvements
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Idea
Idea
Idea
Idea
Idea
Idea
Idea
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Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
Idea
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• Are we a system or a collection of sites?
• Site #1 implements an idea
– Saves $85,000 a year
• Sites #2 through #10
– Additional $765,000… or not
– Or more if there’s incremental improvement
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• October 13
• Dan Markovitz
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Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement eBooks
Thanks! • Web:
– www.kainexus.com
– blog.kainexus.com
• Past Webinars:
– www.kainexus.com/webinars
• Social media:
– www.twitter.com/KaiNexus
– www.linkedin.com/company/KaiNexus
– www.facebook.com/KaiNexus
Mark Graban @MarkGraban
Dr. Gregory Jacobson @greghjacobson
