Conflict management ppt

04/07/2023 Asif Abbasi & Waqar Ahmed

START IN THE NAME OF ALLAH

THE MOST MERCIFUL THE MOST GRACIOUS


CONFLICT MANAGEMENTPresented by…

ASIF ABBASI WAQAR AHMED


What is Conflict and How it Generate Conflict occurs when one party decides

that the way things are is not okay and seeks change, but that change is not agreed to by the other party It only takes one party to initiate a conflict.

"Conflict occurs when people perceive their values, needs and/or identity are challenged, threatened or undermined." –

Cinnie Noble, founder of Noble Solutions


Conflict Situation Base

Conflict is always based on situations.

E.GClouds & Raining

Source Self estimation

04/07/2023

Definitions Conflict is a disagreement

between two or more parties, such as individuals, groups, organizations or countries, who perceive that they have incompatible concerns. "Kavita singh“

Source Book

Asif Abbasi & Waqar Ahmed


Model “Kavita singh”self estimated

• Two/More Parties

Perceived

• Incompatible concerns

Disagreement

• Outcomes

Conflict


DEFINATION Robbins Stephen P.

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.


Why Does Conflict Occur.......??????

Expectation Different Knowledge Fear Attachment Poor Communication Different Paradigm Stress Misunderstanding Perceived oppression


Views about Conflict "If you want to make

quantum improvements, either as an individual or as an organization, change your frame of reference. Change how you see the world...change your paradigm, your scheme for understanding and explaining certain aspects of reality." “Steven Covey”


Different Views about Conflict

Traditional View (until 1940’s)Conflict is Bad

Human Relation Views(1940s though the mid 1970s)Its going to happen, so cope with it

Integrationist Views(later on 1970’s)The integrationist approach encourages conflict and take as innovative and creative.


Culture views about Conflict


Conflict: Constructive v/s Destructive Result in Issue

Clarification High Quality

Idea’s Develop

Relationship

Promotes Inequality

Poor Results Create

complex city in Processes


How Conflict Effect Business Conflict Between

Job Satisfaction

Turnover

Cost

Job performance

Absentees


Conflict life cycle


Stages of ConflictLatent Conflict

Perceived Conflict

Felt Conflict

Manifest

Conflict

Conflict

Outcomes


Types of conflict

Intrapersonal Conflict Role-Related Intrapersonal

Conflict 1. inter role conflict 2. intra role conflict 3. personal-role conflict

Goal-Related Conflict Interpersonal Conflict Inter-Group Conflict Intra-Group Conflict Inter Organizational Conflict


Sources of Conflict scarcity of resources Specialization interdependence

(I)reciprocal interdependence (ii) sequential interdependence (iii) pooled interdependence

incompatible goals


Conflict process The conflict process consists of five stages as shown in

figure. 1. Potential opposition or incompatibility. 2. Cognition and personalization. 3. Intentions. 4. Behaviour. 5. Outcomes.


STAGE 1 STAGE 2

Communication Communications

Barriers Structure Lack of cooperation Different Goals Personal variables Personality type Individual values

Perceived Conflict Emotional

differences Awareness conflict

b/w parties Felt Conflict Emotional

involvement Personalizing the

conflict


STAGE 3

Conflict Handling Situations Avoiding Style Forcing/Dominating

style Accommodating style Collaborating style Compromising style


STAGE 4

Behavioractions and reactions

Conflict Management personalizing conflict


STAGE 5 (+)(-) Functional

outcomes/Performance (+)(-) Creativity (+)(-) Innovation (+)(-) Encouraging interest

group member


Models of Conflict Handling Model 1:Thomas kilmans

Assertiveness line shows your own needs

Cooperative line shows other side's needs.

Competing - need to satisfy own needs high, need to satisfy other's needs low;

Accommodating - need to satisfy own needs low, need to satisfy other's needs high;

Avoiding - need to satisfy own needs low, need to satisfy other's needs low;

Compromising - need to satisfy own needs about 50%, need to satisfy other's needs about 50%. This is the split the difference approach.

Collaborating - need to satisfy own needs high, need to satisfy other's needs high.


Model2: Dual Concern Model


Model 3: Jhori window Model

Open in the information that we know about ourselves and that also is obvious to others. For example, Gender, male-female

Hidden represents personal information that is known only to us: our life experiences, our thoughts, feeling, dreams

Blind refers to information that others know about us, but that we don’t know about ourselves.

Unknown refers to personal information that is known to no one—not even ourselves


Islam Define conflict Quran

ت� ء� ء�ا إ�ان ء� إ ه � ء إ�ال ت� ء�ا ى� ءل إ�ا ء� إ�ي ء� ى� � ء ء� إ�ي ت� ء� إ�ي ل ء ل�واا �إ ء�ا ء� ى� ء� ت ل�! ت" ء��ا ء# ء$ا ل% ء&ا ت' إ�ا ت� ء� ء� إ�ان ء) اا ء$ ل ء* تي ء+ ل�وا إ� ت, ء�ا ء) ل�وا ء� ء� ت- ء*ا إ*ي إ� ت. ل$ تل ء*ا إ$ إن ء�ا ء� إ/ ء0ا إ�ان ء1ء2 إ0ي إ3 �ت ل$ تل ل �ا إ� لي ء � ء ء نال إ�ا ل0واا إ3 ت- ء�ا ءو إل ت& ء4 تل إ+ا ء$ا ل ء* تي ء+ ل�وا إ� ت, ء�ا ء) "

“And if two factions among the believers should fight, then make settlement between the two. But if one of them oppresses the other, then fight against the one that oppresses until it returns to the ordinance of Allah. And if it returns, then make settlement between them in justice and act justly. Indeed, Allah loves those who act justly."


Hadees It is reported that “the

Prophet ordered two disputing parties must sit before a judge” (“Life as a,” n.d.)

They highlight the agreement in three basic principles: (a) justice, (b) equality, and (c) freedom.


Matthews (2005) “Islamic intervention in

conflict is guided by the goals of restoring Islam’s original messages of justice, equality, and freedom, especially those who have been disempowered”

A Community-Based Development of an Islamic Approach to Conflict Resolution source http://yusufmendez.wordpress.com/islamic-conflict-resolution-approach-proposal/

http://yusufmendez.wordpress.com/islamic-conflict-resolution-approach-proposal/

http://yusufmendez.wordpress.com/islamic-conflict-resolution-approach-proposal/


Resolution of conflict Conflict Mediation

A mediator/facilitator helps the people involve to find the solution


Conflict Management Techniques


Example Conflict can be

resolve through Good

communication Collaboration Compromising


RESOLUTION WITH EFFICEINCY EXAMPLE THE ORANGE

Two little girls were arguing over an orange, "Give it to me, I want this orange, it's mine" shouted the first girl. "And I want this orange too, I need it right now," cried the other girl. The teacher came in and listened to the requirement of each of the girls. Both wanted the same thing. The teacher takes a knife and cut the orange in two halves. She gives each little girl one half.

The first girl peels her half, throws away the skin, and eats the inside.

The second girl also peels her half of the orange, but throws away the inside, and puts the skin aside to dry. She wanted to make some cookies out of the orange.


AnY QuesTioN…..???