Conflict Presented to mam

Sidra chudray

Presented by:Afshan Raza

Sanna FayyazKulsoomShamaSumbalIsma

Content • Definition of conflict• Sources of conflict• Types of conflict• Level of conflict• Conflict of resolution• Positive & negative conflict• Tips for managing conflict• Understanding conflict escalation & de-escalation model• Conclusion

Sources of Conflict

• Conflicts may originate from a number of different sources, including:

• Differences in information, beliefs, values, interests, or desires.

• A scarcity of some resource.

Functional conflict

• Constructive• Increase information & ideas• Encourages innovative thinking

Dysfunctional conflict

• Tension, anxiety, stress• Drives out low conflict tolerate people• Reduce trust• Reduce information• Poor decision because of withheld or distorted

Tips for managing conflict

• Avoids feelings or perceptions that imply the other person is wrong or needs to change.

• Communicates a desire to work together to explore a problem or seek a solution.

• Treat other team members with respect and trust.

Understanding conflict escalation & de-escalation model

Dead lock

• Hardening of standpoints• Debate and polemics• Action –not words

Mutual mistrust

• Preserving image and the creation of coalitions

• Loss of face• Strategies of thread

Violence of strategy of self preservation

• Limited destructive blows• Nerve center attack, fragmentation of the

enemy• Total extermination, together into the abyss

Conclusion

• Individuals should understand their own personal triggers to better deal with conflict situation in the workplace.

• Group member should think about other member early on to identify privately those individuals and behaviors that may push their buttons.