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Communication within business can be use with multiple business channels to convey a message. In that message you want to be heard as: knowledgeable, understandable, proactive, intelligent, and persuasive and this should be contained in your message. In this presentation I will discus and explore some of the ‘Best Practices in Business Writing and Communication.’
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Tunisia I.E. Al-Salahuddin
Contemporarily Business Writing and Communication
Instructor: Dr. Robert Olszewski
CSU Global Campus
Saturday, July 19, 2014
Communication within business can be use with
multiple business channels to convey a message. In
that message you want to be heard as: knowledgeable,
understandable, proactive, intelligent, and persuasive
and this should be contained in your message. In this
presentation I will discus and explore some of the ‘Best
Practices in Business Writing and Communication.’
In order for all businesses to flourish and be
successful they must follow guidelines of effective
business practices in order to get their business mission
across to customers. Within this practice excellent
business ethics are fundamental and must be formed
within the foundation of the business. Ethics uphold the
integrity of the business for the vitality and sustainability
of the organization for the future. All of this should be
conveyed and demonstrated within the bylaws or policy
and procedure manuals that are created in the beginning.
Effective communication would be considered
communication that is successful as to create a positive
outcome. Effective communication builds belief and
confidence amongst the client and the organization.
“The two words ‘information and communicationare often used interchangeably, but they signifyquite different things. Information is giving out;communication is getting through.” Sydney J. Harris
Ethics In Business Fundamental ethical issues include concepts such and
integrity and trust, but more complex issues include
accommodating diversity, decision making, compliance
and governance. (Chron, 2014).
Companies usually have policies and procedures which
cover the basics of ethics within their business and the
practices that should be followed. Organizations even
give in-service training classes on ethics within the work
place. These types of classes or essential when
conducting business to ensure proper care of clients and
vendors alike.
Ethics in Business Fundamental Issues- Integrity of the business Diversity Issues- Bring aboard an array of cultures.
This allows the company to reach a wider audience and cross cultural boarders.
Decision-Making Issues- Know your audience or the culture before making decisions. Purchase the book: Kiss, Bow, or Shake Hands.
Compliance and Governance Issues- Know the rules and regulations of the: city, county, state, and country that you reside in to make sure you follow all ethical rules and regulations within business practices.
Professionalism is almost a form of a religionor culture that can be learned by anyone whom dares to try. Inbusiness many organizations are looking for the professionalclimate or trait in order to do business. Being professional isalso a learned behavior that many organizations teach theiremployees. Universities like Colorado State and Stanford University teach professionalism to their students for theworking world.“Professional Certificate” Stanford-onlineinnovation-training program2Complete 8 short, intensivecourses to earn the Stanford Innovation and EntrepreneurshipProfessional certificate (Stanford, 2014).
Being Kind and Humble
Being on Time Being fair in business
practices Listening to your
customer/client Having excellent
communication skills Accepting constructive
feedback
Argumentative Not on time but always
late Not being fair or having
un-fair business practices.
Not listening to your customers or clients.
Not listening to constructive business feedback from clients and customer
Intercultural and international business focuses less on the borders that
separate people and more on the communication that brings them together.
Business communication values clear, concise interaction that promotes
efficiency and effectiveness. You may perceive your role as a business
communicator within a specific city, business, or organization, but you need
to be aware that your role crosses cultures, languages, value and legal
systems, and borders. (Saylor,2014).
Communication in business is different than communication within your
normal daily lives. Knowing your audience and culture can be a deal or no
deal within business . Always find out the culture of the community that
you move into when you do business and know the cultural atmosphere of
what can and can not be done.
Your body language can also be a deal
breaker when doing business. It is essential to know if
you should: shake hands, bow, kiss check to check, or
bring a gift. Communication is not just verbal, email,
faxes, and telephone. Communication is also conveyed
through your jesters, non-verbal emotions, and body
language.
● To show approval, there are two typical gestures. One is the “okay” sign, done by making a circle of the thumb and index finger. The other is the “thumbs-up” sign, done by making a fist and pointing the thumb upward.
The “V-for-victory” sign is done by extending the forefinger and index finger upward and apart. The palm may face in or out.
● To wave goodbye, move your entire hand, palm facing outward.
● Crossing the middle and index fingers on the same hand has two meanings: either to bring good luck, or (when hidden) to indicate that the statement the person is making is (Morrison & Conaway, 2014).
● The standard space between you and your conversation partner should be about two feet. Most U.S. executives will be uncomfortable standing closer than that.
● In general, friends of the same sex do not hold hands when doing business. Your personal life is personal when doing business.
● To point, you can use the index finger, although it is not polite to point at a person.
● To beckon someone, wave either all the fingers or just the index finger in a scooping motion with the palm facing up (Morrison & Conaway, 2014).
Less is more- meaning that people often do not like to read a autobiography or long drawn out melancholy book, so always get to the point.
Not to much jargon or big talk unless you just want to truly impress, but often times presenting a well written letter in lame mans terms can seal the deal.
Always check for typos when you finish your work. Know your audience when writing. Making sure you
are on subject and you address the receiver by their proper business name is a must (Mr. or Mrs.).
Implement the What? Who? Where? When? Why? and How? Make sure you always implement this important information into all your documents.
Businesses today are using different formsof digital media and electronics to conductbusiness. It is essential that companies keepup with new data, gadgets, and communication devices in order to stay in thefore front of business development. Withinsustainability and marketing technologycan either make or break a company from
dataprograms to computer hardware/software forcommunication.
Telephone Computers Cell Phones Note Books Projectors that can be used in
conference calls. Conference Call Phones Software or Media: Acrobat Conference,
Skype, Google Chat etc.
Positive Messages Negative Messages
Upon conducting business it is imperative that you keep a positive way of thinking. Your mind frame should always stay focused on sealing the deal and ensuring that your business etiquette is up to par. “Never let them see you sweat” Watch this presentation for more informative content. http://youtu.be/CHSEebcoPtI
Negative messages can come in many forms. By telephone, fax, email, or mail. While conducting business you should always be alert toward how you convey any negative vibes or messages. The way you stand, the way you talk, or the way you answer the phone can help or harm your business.
All businesses should have the proper equipment to do a business presentation and the person presenting the presentation should have all the product knowledge available, be well dressed, be able to convey the message, and know their audience.
Communication Equipment Used When Doing A
Business Presentation
Projectors with pointer Screens Slides Podium with micro phone Internet access
When developing your business report, plan or business proposal your mission statement is very important to the reader. One should always remember the reader or receiver of the plan, weather they be a bank, funder, investor, or advisor wants every bit of rubric within your plan of action to be short and to the point. When you are finished developing your plan make sure that you save it to a hard drive, disk, or usb, so that way you can transfer the plan by internet if required by the banks and investors. Banks never want to read a long drawn out plan, so always be direct and to the point.
Many businesses have an array of reports
that are presented at the annual business
meeting. Always include these 5 things within your
business report.
Profit and Loss Reports Labor Reports Web Traffic Report Customer Survey Reports Performance Management
Report
Within this report it conveys the annual sales per month that could be presented at the annual meeting and transmitted by email.
In this report above it shows the total of expenses, customers, and items. When presenting this information at a board meeting you can use a projector that hooks up to the internet/intranet.
These are the essential
things that are needed
within a business plan.
Some companies may
change the wording to
fit the companies
image. Business plans can
be sent electronically to
banks if the option is there.
Example of a business plan
Executive Summary Business Overview Operations Overview Market Analysis Products and Services Sales and Marketing Forecast Breakeven Competitive Analysis Management Team Financial Plan Projections Request For Funding
http://www.docstoccustom.com/landing/536c16e0e409ce102c742ab6/Business_Proposal/?utm_source=google&utm_medium=cpc&utm_term=business%20proposal%20outline&utm_campaign=Search_Top_P&utm_content=48898646905&mkwid=s4djGTSka_dc|pcrid|48898646905|pkw|business%20proposal%20outline|pmt|b|&gclid=CL_i8o3i178CFQiDfgodrWIAaQ
http://www.docstoc.com/docs/7951457/Sample-Comprehensive-Business-Plan-Outline
In this ever changing market it is always within
the best interest of the company to keep up with
technology and different products and services for
businesses.
Creating a business that displays an admirable
business model that not only gives attention to detail, but
conveys to the client and the customer alike that they are
about business and the development of their organization.
Using technology is a plus when building an empire and
will keep you in touch with clients and customers alike. Being
able to understand technology today and purchasing the
correct technology for your business can have lucrative
results.
Business Communication. Retrieved July 22, 2014, from http://h-yy.blogspot.com/2010/03/chapter-9-writing- negative-messages.html
Earn a Professional Certificate in Innovation and Entrepreneurship Innovation Management. (n.d.). Innovation Management. Retrieved July 19, 2014, fromhttp://www.innovationmanagement.se/2014/01/22/earn-a- professional-certificate-in-innovation-and-entrepreneurship
Dustin, W. 12 Tips for Better Business Writing. Lifehack RSS. Retrieved July 21, 2014, from http://www.lifehack.org/articles/communication/12-tips- for-better-business-writing.html
Guffey, M. E., & Loewy, D. (2010). Essentials of Business Communication. Mason: Cengage Learning WebTutor.
Hughes, T. Professional Behavior Article. Professional Behavior Article. Retrieved July 19, 2014, from
http://wordconstructions.com/articles/business/professional.html
Intercultural and International Business Communication. Retrieved July 20, 2014, from http://www.saylor.org/site/wp-
content/uploads/2012/10/PRDV104-3.1.pdf Morris, T., & Conaway, W. Kiss, Bow, or Shake Hands.
Retrieved July 21, 2014, from http://lef.eportal.vn/LinkClick.aspx?fileticket=GHSPaWug0X8%3D&tabid=317645&mid=368960
Morris, T., & Conaway, W. (2006). Kiss, Bow, or Shake Hands. Adam Media.
Oster, K. List of Ethical Issues in Business. Houston Chronicle. Retrieved January 1, 2014, from http://smallbusiness.chron.com/list-ethical- issues-business-55223.html