1. Building Design Economics and Planning Management ConsultingInfrastructure Design Specialist Technical Services

2. Characteristics of Arup We work within a creative environment Individualism is considered in a positive way We are truly multidisciplinary With new skills and capabilities being developed organically all the time We are an independent organisation held in trust on behalf of our staff Emphasising commitment to our common goals We foster a strong culture built on the values and ethos of our founder To enhance prosperity and quality of life To deliver real value To have the freedom to be creative and learn 3. Therefore in our approach we: Recognise our people are our most valuable resource Enable a culture of life long learning Have a high regard and dependency on individuals wanting to engage Appeal to their motivation Need a good understanding of user behaviour when developing tools Engage and generate ownership Respect that we have to cater for individuals One size does not fit all Strive to deliver the best of Arup to our clients 4. A 2013 Hay Group employee effectiveness survey of 4,000 organisations worldwide concluded 72% of Arup staff were favourably engaged with the firm. This compares with a global norm of 66%. Engagement at Arup 5. The Amazing Race The Amazing Race was developed in 2010 as a way to encourage and reward active, healthy lifestyle choices and raise morale in an increasingly demoralising economic environment. 6. Building a reserve of strength to maintain your agility in a changing world: The Arup experience Communities of Practice 7. On average each Arupian gets 15 forum messages a week. 8. The Fire Building Your Communities of Practice The Fireplace - Our Digital Workplaces The Arup Intranet The Earth Our Organisational Structures The Wind - Our Environment 9. Characterised by rapid change: The Wind Our Environment $ Environmental Social Political Financial Technological 10. The Earth Our Organisational Structures Traditional hierarchies needed for operations: Executives Finance Information technology Facilities Recruitment Communications 11. The Fire - Communities of Practice Allow organisations to quickly manoeuvre to turn challenges into opportunities 12. The Fuel for a Community Governance Funding Leadership support Management Wins communicated Volunteer army Return on investment 13. Return on investment Communities increase revenue through: Increased spending from existing customers Increase business lead conversions Crowdsourcing innovation helps develop new products or services. Improved employee productivity through online collaboration and decrease costs by: Direct communications to clients Reduce duplication of work Improve staff retention You can measure these by comparing costs of a discipline without a community with those that have an active community. 14. Arups Networks Arup University Group Board support Skills Leaders Integrated everywhere Cross-disciplinary Participants Appraisal Measuring activity 15. Metrics Participation Subscriptions Website features Site content Site pageviews Pageviews per participant Participant demographics Forums activity 16. The Hearth - Our digital workplace 17. Ovanet - The Arup Intranet