Excellence LC Performance AwardAIESEC FTU HANOI

SESSION 14-15

Introduction

Founded on 2009, LC FTU Hanoi has grown so fast that becomes one of the biggest Local Chapters in AIESEC Vietnam. We are proud of our legacy we leave for the next generations: sustainable growth and healthy leadership development. Our vision would not change as we aim to be the most sustainably growing LC in AIESEC in Vietnam. We believe that applying for this award is meant to be a recognition for our members’ effort through generations, to make LC FTU Hanoi as fruitful as today.

Vu Hien

Local Chapter President 14-15

Exchange performance

iGCDP oGCDP iGIP oGIP0

10

20

30

40

50

60

70

80

48

42

6 5

56

74

1210

Exchange results on each programs

2012-2013 2013-2014

Exchange performance

iGCDP oGCDP iGIP oGIP Overall0%

20%

40%

60%

80%

100%

120%

16.67%

76.19%

100.00% 100.00%

53.47%

Growth rate on each programs

Growth rate

Exchange performance

Overall Exchange0

20

40

60

80

100

120

140

160

180

101

155

Over all exchange results

2012-2013 2013-2014

Customer Experience Management

iGCDP oGCDP iGIP oGIP0

20

40

60

80

100

120

52 5056

100

NPS Completed

2013-2014

Customer Experience Management

iGCDP oGCDP iGIP oGIP0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

54%

64%

53%

76%Response rate

2013-2014

Customer Experience Management

iGCDP oGCDP iGIP oGIP0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

54%

64%

53%

76%Response rate

2013-2014

Customer Experience Management

iGCDP oGCDP iGIP oGIP0

0.2

0.4

0.6

0.8

1

1.2

90%83%

100% 100%

Firefighting

2013-2014

Customer Experience Management - CEM

Customer Experience Management – Endorsement from EP/Interns Giang Nguyen (Aiesec ftu hanoi) was so helpful to me through my internship.

She is a great worker and i really appreciated her help during my time here!

Julia Ocoonor – GIP - New Zealand

People from AIESEC Hanoi ftu are very thoughtful and nice. they are helping me a lot in everything i need. The also are very open and friendly witch helps for the integration in the local culture.

Julia Boutaud - GCDP - Brazil

Customer Experience Management – Endorsement from EP/Interns I really love to inspiring talks that AIESEC FTU HANOI held for us. Returnees

shared with us a lot of interesting stories about their internship. And the song they showed at the talk "I was here" is one of the main factors that gave me the determination to go X-change.

Dang Huong Ly– oGCDP to Thailand

A group of 5 people came to pick me up at the airport at 7 a.m, which means they had to depart so early. I heard that 2 of them stayed at a hotel near the airport, and the others stayed at one`s house, so they could arrive airport on time to pick me up. I was so touched when i saw them in the early morning, I didnt expect that they could come so early. And from that moment, i knew that my internship would go smoothly because AIESEC is always by my side.

Nguyen Ngoc Anh - oGIP to Japan

Other Measurements

Initiative to engage external partners Invite partner to LC’s 5th birthday and recognize them in the party.

Offer partner iGIP to become learning partners – U-Bank and Adtech Company

Engage AIESECer to Partner’s event

Endorsement from partners - Link

Other Measurements

Our partners enjoy in the LC 5th birthday (Photo taken with EB 14-15)

Other Measurements

Initiative for leadership development in LC Talent Coordinator with each team: TM member will collect input from members

and take it to OCPs/TLs to help them resolve the case of members Link

Opportunity Booklet for OCP potential candidates for them to consider to apply - Link

EB Dating Campaign for OCP candidates Link

Newbie Camp - Link

First Step Conference for induction for newbies

Buddy System for Newbies Link

Cooperate with Talent Pool about strategies for TM Link

EB transition camp 13-15 Link

OCP Transition Camp 13-14 Link

Other Measurements

Effective involvement in national and international initiatives CEM challenge

Hanoi Regional Conference

Issued-based product implementation in oGCDP and oGIP

VP oGIP become oGIP NST

Other Measurements

Collaboration with other LCs Global Leadership Activation Day – with LC Hanoi

MEWO Regional event with LC Hanoi Link

CEEDer to LC Danang made by Amy Phan – LCP 13-14

Other Measurements

Sharing GCPs, BCPs Finance Training to LC Danang, LC FTU HCM and LC HN - Link

CEEDership by Amy Phan to LC Danang

Other Measurements Finance Sustainability

From 30th June 2013 to 1st July, 2014

Reserved in Months

More detail at Link

Income 810,371,000 VND

Expenses 500,830,000 VND

Profit 309,541,000 VND

Equity 617,695,673 VND

Average Expenses (1-year expenses divided by 12)

41,735,792 VND

Reserved in months 14.8 months