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RESEARCH ON INTERNATIONAL MARKETS Provided by We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS April 2010 yStats.com GmbH & Co. KG Behringstr. 28a, 22765 Hamburg Germany Phone: +49 (0)40 - 39 90 68 50 Fax: +49 (0)40 - 39 90 68 51 E-Mail: [email protected] www.ystats.com Publication Date April 2010 Language English Format PDF & PowerPoint Number of Pages/Charts 57 Covered Countries Germany Price €1,450 (excl. VAT) Germany B2C E-Commerce Report 2010 April 2010

Germany B2C E-Commerce Report 2010 by yStats.com

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About our Reports- Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions- yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.- The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals.- Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted.- yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted.- If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request.

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Page 1: Germany B2C E-Commerce Report 2010 by yStats.com

RESEARCH ON INTERNATIONAL MARKETS

Provided by

We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS

April 2010

yStats.com GmbH & Co. KG Behringstr. 28a, 22765 HamburgGermany

Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51

E-Mail: [email protected]

Publication Date April 2010

Language English

Format PDF & PowerPoint

Number of Pages/Charts 57

Covered Countries Germany

Price €1,450(excl.VAT)

Germany B2C E-Commerce Report 2010 April 2010

Page 2: Germany B2C E-Commerce Report 2010 by yStats.com

yStats.com GmbH & Co. KG Behringstr. 28a, 22765 HamburgGermany

Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51

E-Mail: [email protected]

Germany B2C E-Commerce Report 2010

Key Findings

Company and Product Information

Covering Trends, Sales, Shares, Products, Users/Shoppers and Players

• ThenumberofInternetusersinGermanyreached44millionsin2009,accountingfor67%ofthetotal population.

• ThenumberofGermanInternetshoppersreached33millionin2009,accountingfor75%oftotalInternet users.

• Morethan63%ofInternetusersinGermanyaccessedtheInternetfor“OnlineShopping”in2009.

• Duringthe12monthspriortoNovember2009,15millionpeoplehadboughtonlinefromthecategory “FashionandShoes”inGermany.

• ThemajorityofonlineshoppersinGermanyreliesonofflinepaymentslikeadvancepayment,invoices, andcashondelivery.

About our Reports

Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions

A list of advantages• yStats.comprovidessecondarymarketresearch:Byusingvarioussourcesofinformationweensure maximumobjectivityforallobtaineddata.Asaresultcompaniesgetapreciseandunbiasedimpressionof themarketsituation.• Theanalyses,statisticalreportsandforecastsareonlybasedonreliablesourcesincludingnationaland internationalstatisticaloffices,industryandtradeassociations,businessreports,businessandcompany databases,journals,companyregistriesandnewsportals.• OurinternationalemployeesresearchandfilterallsourcesandtranslaterelevantinformationintoEnglish. Thisensuresthatthecontentoftheoriginalstudiesiscorrectlyinterpreted.• yStats.comdeliversallresearchresultsasPowerPointfiles.Alldatacanthereforebeuseddirectlyforboard presentationsorbeindividuallyadapted.• Ifrequired,yStats.comprovidesin-depthanalysisforallresearchprojects.Simplysendusarequest.

About yStats.com

• Foundedin2005,yStats.comiscommittedtoresearchofobjective,demand-basedandup-to-datedataon marketsandcompetitorsfortopmanagersfromvariousindustriesincludingretail,homeshopping, e-commerce,telecommunications,logisticsandenergy.• HeadquarteredinHamburg,Germany,thefirmisaspecialistforsecondaryresearchwithastrong international focus. • MajorclientsincludeOttoGroup,Wirecard,CreditSuisse,Deloitte,RedBull,BeiersdorfandDeutschePost.

Page 3: Germany B2C E-Commerce Report 2010 by yStats.com

yStats.com GmbH & Co. KG Behringstr. 28a, 22765 HamburgGermany

Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51

E-Mail: [email protected]

Germany B2C E-Commerce Report 2010

Table of Contents (1 of 2)

3. Shares

• B2CE-CommerceShareontotalRetailand DistanceSellinginGermany,in%,2003-2009• ShareofGoodsandServicesonB2CE-Commerce SalesinGermany,in%,2008-2009

4. Products

• ProductCategoryRankingforE-CommercebyOn- line Shoppers in Germany, in millions, April 2009• BreakdownofB2CE-CommerceSalesandSales GrowthinGermany,byNon-FoodSegments, in%,2008-2009• Top5ProductCategoriesorderedOnline,byAge GroupsinGermany,in%,2009• Top10OnlineProductsboughtbyConsumersin Germany,in%,2008• Top10OnlineSalesinGermanybyProduct Category,excl.Services,inEURmillion,2008• TypesofGoodsandServicesboughtOnlinein Germany,comparedtotheEU27Average,in%, Q2 2008

1. Trends

• Germanyvs.EUBroadband&InternetUsage Indicators,2004-2008• ReasonsforInternetAccessinGermany,in%of InternetUsers,2009• GeneralTrendsinB2CE-CommerceinGermany• B2CE-CommerceofClothingandFashionin Germany• GrowthPotentialofthevariousGermanOnline ConsumerTypes,2009• ValueandNumberofOnlinePurchasesand AverageSpendingperOnlinePurchasein Germany, 2007-2008• MobileDeviceTrendsinGermany:TopMobile DeviceFamilies,TopSmartphoneOperating Systems• MobileDeviceTrendsinGermany:MobileContent Usage

2. Sales

• B2CE-Commerce,RetailandDistanceSelling SalesinGermany,inEURbillion,2003-2009• B2CE-CommerceSales(Goodsonly)inGermany, inEURbillion,2001-2009• B2CE-CommerceSalesofNon-FoodProductsin Germany,inEURbillion,2003-2009• B2CE-CommerceandTravelSalesinselected EuropeanCountries,includingGermany,inEUR billion, 2014f• B2CE-CommercebyCountryinEurope,including Germany, in GBP billion, 2009 & 2010f

Page 4: Germany B2C E-Commerce Report 2010 by yStats.com

yStats.com GmbH & Co. KG Behringstr. 28a, 22765 HamburgGermany

Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51

E-Mail: [email protected]

Germany B2C E-Commerce Report 2010

Table of Contents (2 of 2)

5. Users / Shoppers

• IndividualsinEuropeusingtheInterneton averagedailyoralmosteveryDay,including Germany,in%,Q12009• DevelopmentofInternetUsers(millions)andits Percentage of Country Population in Germany, 2001-2009• ForecastofInternetUsers(millions)andits Percentage of Country Population in Germany, 2008-2013f• InternetUsagebyCategoryandGenderin Germany,in%,2008• InternetUsagebyCategoryandAgeGroupin Germany,in%,2008• DevelopmentofInternetShoppers(millions)and theirPercentageofInternetUsersinGermany,in %,2001-2009• NumberofOnlineShoppersinselectedEuropean CountriesincludingGermany,inmillions,2014f• InternetShoppersinEuropebyGender,including GermanyrankedbyTotal,in%,Q12009• InternetShoppersinGermanybyAgeGroups, comparedtotheEU27Average,in%,2008• ShareofInternetShoppersinGermany,compared totheEU27Average,in%,2004,2006,2008& 2009• AverageExpenditure(inEUR)andPurchasing FrequencyofB2CE-CommerceConsumersin Germany, 2008-2009• PercentageofHouseholdsintheEUwithInternet Access/BroadbandConnections,in%,Q12007- Q1 2009• TotalBroadbandSubscribersinGermany, comparedtoUSAandtheOECD,2003-June2008• TotalBroadbandSubscribersper100Inhabitants inGermany,comparedtoUSAandtheOECD Average,2003-June2008• BroadbandSubscribersinGermany,byAccess Technology,comparedtotheOECDAverage,in%, June2008• DailyInternetAccessandBroadbandPenetration in EU Comparison, 2008

6. Players

• LeadingB2CE-CommercePlayersinGermany; byOnlineSalesinEURmillion,2008• LeadingB2CE-CommercePlayersinGermany;by UniqueVisitorsandAudienceReach,February 2010• LeadingB2CE-CommercePlayersinGermany;by NumberofOnlineShoppers(million),April2009• LeadingB2CE-CommercePlayersinGermany;by Number of Customers (million), 2008• LeadingShoppingClubsinGermany;bySalesin EURmillion,2009• FactsaboutAmazon.de• FactsaboutOtto.de• FactsaboutNeckermann.de• FactsabouteBay.de

Page 5: Germany B2C E-Commerce Report 2010 by yStats.com

yStats.com GmbH & Co. KG Behringstr. 28a, 22765 HamburgGermany

Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51

E-Mail: [email protected]

Germany B2C E-Commerce Report

Samples

We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS

Trends Sales Users / ShoppersProductsShares Players

The number of Internet users in Germany reached 44 millions in 2009, accounting for 67% of the total population.

Trends Sales Users / ShoppersProductsShares Players

80 80%

Development of Internet Users (millions) and its Percentage of Country Population in Germany, 2001-2009

67%66%63%

60%58%55%

54%

44%50

60

70

(mil.)

50%

60%

70%

ulat

ion

28

34 3638 39

41 43

25

4439%

30

40

50

Inte

rnet

Use

rs (

30%

40%

50%

of C

ount

ry P

opu

0

10

20

1 2 3 4 5 6 7 8 9

0%

10%

20% %

2001

2002

2003

2004

2005

2006

2007

2008

2009

Number of Internet Users % of Country Population

32

Definition: Occasional Internet Usage, Basis: Online Users 14+

Source: ARD/ZDF, May 2009

We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS

Trends Sales Users / ShoppersProductsShares Players

56% of the total German population bought or ordered goods or services for private use over the Internet in the first quarter of 2009.

Trends Sales Users / ShoppersProductsShares Players

Share of Internet Shoppers in Germany, compared to the EU27 Average, in %, 2004, 2006, 2008 & 2009

5653

60

37

49

3740

50

32

37

26

20

30in %

Germany

EU27

20

10

20

02004 2006 2008 2009

40

Note: The survey contains individuals having bought or ordered goods or services for private use over the Internet; main reference period for 2008 was the second quarter; main reference period for 2009 was the first quarter.

Source: Eurostat, March 2009, December 2009

Page 6: Germany B2C E-Commerce Report 2010 by yStats.com

yStats.com GmbH & Co. KG Behringstr. 28a, 22765 HamburgGermany

Phone: +49 (0)40 - 39 90 68 50Fax: +49 (0)40 - 39 90 68 51

E-Mail: [email protected]

yStats.com GmbH & Co. KG Behringstrasse 28a, 22765 Hamburg, GermanyPhone: +49 (0) 40 39 90 68 50 Fax: +49 (0) 40 39 90 68 51 Email: [email protected] Internet: www.ystats.com

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