icip workshop mapping & assessment

This Project is funded by the

European UnionImproved SME Competitiveness and

Innovation Project

Author: Dr. Jürgen Henke – Team Leader

Second Session

Mapping and Assessment of

BSOs

Workshop 10-11 February, 2011

2/10/2011

This Project is funded by the EU

Contents

• Results of service mapping

• Some conclusions and recommendations

• Assessment of service providers

• Summarised results

• Next working steps

2/10/2011 Improved SME Competitiveness and Innovation Project 2


Service Mapping

In total about about 500 Service Providers

assure the availability of services

About 60 % of services are provided with the

help of private sector service providers

The focus of service provision is in 4 regions:

about 80 percent is delivered in

• Belgrade

• Niš

• Kragujevac

• Novi Sad

(see next Chart)



Availability of Services


Number of service providers by region(in total: organisations and private)

193

101

63

50

11 12 915

8 7 6 6 5 5 4 3 28


Range of Services


Basic business support services available

in all regions (Number of service providers per service)162

134

107

9284 82

6357

49 4842

30 3024

169 7


Range of Services


Specialised services are mainly available in the 4

mentioned regions

0

5

10

15

20

25

BG PO VA SA LE VR NI ZA NS SM ZR SU SO PA UE CA KG JA KV NP KS

BG PO VA SA LE VR NI ZA NS SM ZR SU SO PA UE CA KG JA KV NP KS

Mfg 9 4 2 1 1 2 4

Tech 15 8 8 2 2 1 2 4

IT 5 12 4 1 8 1

Innov. 25 2 1 1 1 3 2 5 2 2 3 4 1 2 4 1 1 1 1




Some Conclusions /

Recommendations

Basis business support services (BSS) in regions are

assured by contributions of all mentioned organisat.

To assure availability, coordination between these

organisations is recommended.

Some basic services should be free of charge, e.g.

Information and training for start-ups.

Other services for small enterprises can be charged

with a small fee.

A diversification of services is recommended (start-

ups, small enterprises, growth enterprises)



Some Conclusions /

Recommendations

Start-up training package (NARD) might be linked with

some consultancy for start-ups.

The rate of provision of business information should

be increased.

Collect, create and document information (locally and

centrally).

Centralised (with local specialisation) access to

information (business portal of NARD).

Enable RDA & SME Agencies to access specialised

expertise / experts



Some Conclusions /

Recommendations

Will SMEs have access to NARDs business portal,

database, etc.?

ICIP will contribute to additional and specialised

service packages, e.g. innovation diagnostic with

SMEs, sector specific expertise.

Develop a fee structure for services.

ICIP will assist quality of service provision.

Raise awareness of SMEs on available assistance

through programmes.

Train RDA/SME Agencies in providing assistance to

enterprises.


This Project is funded by the

European UnionImproved SME Competitiveness and

Innovation Project

Mishkovski Gjorgji

Second Session

Assessment of Business Support

Services providers in Serbia

2/10/2011



Component 1: Business support services

• Activity 1.1 Standardized Model of Business

Services

• Mapping of existing business service providers

• Assessment of the institutional provision of

business support services

• Conduct SME needs assessment survey etc.

• Objective: To increase the quality range and

availability of Business support services



Survey Methodology

• Questionnaire:

• Basic details, Budget and founders, data employees, experts used, staff

experience, cooperation, Members of ARRAS

• Experience in project cooperation: Regional development and SME

international

• Cooperation with other partners

• Services provided and frequency (information, consultation, education

training)

• Training materials developed

• Consultancy guidelines received

• Quality of service measured: provision services and providers

• In depth interview:

• Region covered, agency history, present activity, future plans ,

sustainability, present problems etc.



• General

• Solid people skills, trained, education programs

• RDAs delivers basic start up services,

• Variety of services provided through BSP providers network and Region

knowledge,

• % of SME support vs. Regional orientation, Regional strategies, Sector

strategies(Territorial vs. market orientation)

• RDA accreditation issue connected with Finance & Stakeholders

• SME support issue:

• SME are used to receive free of charge service (start-up/exist/growing)

• RDA usage of private consultants -Value added / specialized consultancy is

charged

• Relationship building with clients : cooperate with professional SME

association /cluster /networks

• Increase number of programs(donor & gov) that requests obliged usage of

consultancy services

Summarized results



• Assessment Report (will be made available to RDA /SME Agencies)

• Recommendation

• Analyzed Data used for Input for both:

• Serbia Business Service Support Model

• Standardized Manual of business information and advice services

• Best practice model for rules and procedures for operation of support

schemes for business support services

Next Steps


The End

Thank you for your contributions!

www.icip-serbia.org
