The services we sell are custom driven solutions based entirely on client needs. We build our solutions based upon a business model in which we believe that

Knowledge Management necessitates working equally with People, Processes, and Technology. Following are examples of Knowledge Management needs we’ve solved for clients:

People Process Technology

“I have accumulated over 5,000 emails in the past year and am not sure what I need to archive and what should be permanently deleted.”

o Document and Records Management

“I need regular project updates and email notification isn’t working. I need information to be disseminated across the organization, and I need the information to be immediately accessible rather than sitting in an email inbox.”

o Enterprise 2.0 technology tools, e.g. “twitter” and/or a wiki

“Our organization is drowning in information. Although we have access to information, our employees spend way too much time finding the information they need when they need it.”o Enterprise 2.0 technology tools such as wikis provide “just in time” informationo Document and Records Management

“Our organization struggles with project management. We have a number of departments that must communicate with one another simultaneously in order to deliver our product to our customer on time, on budget and as specified. Some of our departments and personnel exist in knowledge silos that make project delivery more difficult than it needs to be.”

o Cultural Assessment and Team Building tools; Communication Skills Trainingo Enterprise 2.0 technology tools, e.g. wikis, provide transparency & accountability

“Some of the senior management in our organization are reluctant to embrace technology solutions due to skepticism over ROI. Others are concerned that the technology will be too hard to understand and thus be ineffective and/or underutilized.”

o Customized one-on-one, on the job, in real-time training for technology implementation

o Most Enterprise 2.0 technology tools involve very low investment cost

KMRM.com • P.O. Box 33055 • Tulsa, OK 74153 • Michelle Farabough, 918-633-0825 • Ken Lewis, 918-691-1154