DNKQA Community

Most Typical Mistakes

Made by Russian-Speaking folks

ENGLISH SOFT SKILLS

Plan:

1.1. Progressively implement cross-platform e-Progressively implement cross-platform e-business; business;

2.2. Distinctively seize resource maximizing Distinctively seize resource maximizing channels;channels;

3.3. Dynamically initiate distinctive strategic theme Dynamically initiate distinctive strategic theme areas areas

Outcome:

Because Nobody Understands.

Communication Gap: Information Overload

Less is more: do not over-communicate

1. Get up,

2. Speak up,

3. Shut up.

MIND YOUR TONE

Constructive style: problem

Thank you for your inquiry asking for information on our appliances, but you did not indicate exactly the type of the appliances that you need. We do not know whether you want one for home or commercial purposes.

Don’t rub it in…

Courteous Style: problem of refusal

We are sorry that we cannot provide the information you desire. Our company is concerned only with tours and not overseas employment.

Courteous Style: revision of refusal

We are pleased to receive your inquiry regarding your desire to work abroad; however, our company engages in tours and not overseas employment. We suggest that you visit the Department of Labor and Employment and inquire legitimate companies that take care of overseas employment.

Should you travel some day, we would be willing to extend our full assistance.

I hope everything was fine I hope everything is fine with you I understand

I agree, but…

I am glad that you received my letter. I am glad that you understood what I meant. I heard that… “There’s a hearsay”…

Communication is a repair process

Attitude: Terminology Reframing

Attitude of Dramatization Attitude of Achievement

We have a problem We have certain tasks ahead…

If we don’t do it, we will not have… Having done this, we will have…

We have no other choice We have got a unique possibility…

I don’t have any other questions … This all I wanted to find out

Is not possible to resist it… It is best to make concession to it

I am not doing bad I am doing good

My life is a horror movie without you My life with you is a holiday

Attitude: “-” vs. “+”Negativity Positive Attitude

I can't meet with you now. It has to wait until Monday morning.

I can meet with you first thing Monday morning.

You can't use the room until we are finished with our meeting.

As soon as we finish our meeting, the room is yours.

Never take more than two days to process a claim.

Always process claims within two days.

You forgot to leave your phone number, so I couldn’t call you back.

Please leave your phone number so that I can call you back.

We have received your letter of complaint Thank you for your letter letting us know what happened.

Company policy dictates that we are unable to divulge salary information.

Because we value employee privacy, we keep salary information confidential.

I have no idea what you are talking about. I do not understand yet.

Purpose Statement

Problem version:

Dear Sir,

On June, the 1-st of this year I purchased your product. I had difficulties with it from the very

beginning. After checking with your company, I addressed support for warranty servicing.

The problem, was corrected in one day. About three weeks later I again had problems....

What does he want?

ENGLISH HARD SKILLS

What is the difference?

Alex says: “I haven't smoked in two years”.

Bobby says: “I haven't been smoking in two years”.

Present Perfect (I) vs. Present Perfect Continuous (II)

What’s the difference?

Disinterested

Uninterested

What’s the difference?

Conscience

Conscious

Pls., translate:

Я совсем забыл про это.

Я совсем его не знаю.

What’s the difference? Quite At all Altogether

I have quite forgotten about it.

I have forgotten about it altogether.

I don’t know him at all.

What’s the difference?

What does he look like?

How does he look?

About a man you’ve already seen.

About a man you’ve never seen.

“Suggest”: Correct Usage

Please translate: Он предложил нам последовать этим правилам.

SUGGEST + Subjunctive Mood: He suggested we should follow these rules He suggested we follow these rules

WRONG: He suggested to follow \ to keep these rules

Which is correct \ Incorrect?

He has told me when he will arrive. He has told me when he would arrive. He has told me when he would have arrived. He has told me when he arrives.

In case vs. If “In case” is often used about precautions:

I take an umbrella in case of rain; I bought a chicken in case your mother stays for dinner.

Do A in case B happens: Do A first, because B might happen later.

Do A if B happens: Do A if B has already happened.

HOME TASK

What is the difference between: Lie – lay – lain Lie – laid- laid To lie To lay