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NLP for Business Analysts
mind-reading your way to project success
David Morris
introductions
Hi!
who is this for?
WII FM what’s in it for
me
my journey with NLP
exercise
what is NLP?
NLP
Natural Language Processing
meet Anna Hi, I’m Anna, IKEA’s online assistant.
How can I help you today?
What does NLP mean?
NLP is...
science of excellence
user manual for the mind
studying structure of subjectivity
conscious application of unconscious skills
modelling
modelling in NLPtrigger end statebehaviour outcomes
modelling success
what is success
20111987
what does success look like for you?
modelling correlations
outward patterns of behaviour
internal patterns of thought
how can wethink about what we do
so that we achieve successmore consistently
Neuro Linguistic Programming
neurology
communication
conditioning
NLP is not...
just for therapists
stage hypnotism
aping body language
How is NLP useful for BAs?
BAs
He aha te mea nui o te ao?He tangata! He tangata!
He tangata!
all about people
underlying competencies
behavioural skills
what does that get me?
applying NLP
skills
cornerstones of NLPeffective
communicationsensory awaren
essrapport
outcome
oriented
flexibility
communication
unconscious mind
conscious mind
pre-conscious mind
communication model
Filters
Model
State
Behaviour Response
Stimulus
Outcomes
Triggers
exercise
our models of reality
exercise
sensory awareness
sensory acuity
body language58% 35% 7%
physiology tonality words
exercise
rapport
what is rapport?
establishing rapportBefore you criticise someone, you should walk a mile in their shoes
That way when you criticise them, you have a mile head start and they are barefoot
exercise
exercise
outcome-oriented
goal-setting
values
exercise
what is a goal
SMART goals
goals with POWER
exercise
exercise
flexibility
hierarchy of ideas
concrete
medium
abstract
chunking?
example of chunking
doing
cinema opera
artsy
ballet
popular
chunking for analysis
recap on chunking
exercise
reframing
content vs context
Half full?
Half empty?I’m thirsty!
exercise
wrapping up
fin
NLP is open and still evolving
certification
training in NLP
questionslinkedin.com/in/DavidJCMorristwitter.com/#!/[email protected]
thank youlinkedin.com/in/DavidJCMorristwitter.com/#!/[email protected]
