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Progressive Dialers widely used in Telemarketing

Predictive dialers are widely used by telemarketing firms to increase efficiency of outgoing calls. Previously, call center agents have to make calls to users of the database, and wait for a person to attend the call. Sometimes, or most of the time the call can be answered or end with a busy tone or receive reply from the machine or fax machine to answer. So valuable resources were wasted call centers.

With predictive dialing, predictive dialer computerized routes only calls answered by real people, dropping the busy tones, unanswered calls, etc.

Predictive Dialer dials the numbers actually contact database. If the call center agents are available say 50, then the system does say 100 calls. Drops unanswered calls, busy signals, voicemail and fax lines responded etc and route calls answered by real human agent call center. Thus, the call center agents are busy with customers.

If the call center agents are not available at the time, the system silently drops the call after a brief moment of silence. This can be annoying for the customer. In UK and USA is strictly regulated in terms of how these systems are used effectively to reduce dropped calls. Regulators charge hefty fine for businesses committed, more than 3% dropped calls.

There are software -based and hardware -based predictive dialers. Of this hardware -based markers are versatile. Are faster in switching calls, they have a greater capacity to line management, etc. Hardware based predictive dialers are more expensive.

Progressive dialing is also an automated dialing system, in which the call center agent appears with contact information for a short period of time before making the call. So the agent can talk more personally.

These markers are costly dedicated computer based and software license fees are too prohibitive. As an alternative to these dedicated computerized telephone systems, Web based or hosted platforms are launched by companies like LeadsRain centered etc in the USA.

Hosted predictive dialers are profitable. They are known as virtual predictive dialer, VOIP predictive dialer or web-enabled predictive dialing. In this configuration, the company hosted predictive dialer use, they need Internet connections, a computer system and telephone line for each agent. These adjustments reduce the initial cost involved in computing or telephony equipment and software licenses.

These methods are based on VOIP. So performance may be slightly degraded depending on the quality of the Internet connection.

In this way Progressive Dialer can help and widely used in telemarketing Industries.

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