The Process Of Management - Deming

The Process of Management

selected comments by

W. Edward Deming


Variation is an inherent part of any process.


Workers work within a system over which they have little control. It is the system that primarily determines their performance.


Only management can change the system


Some workers will always be above average


Some workers will always be below

average


The work standard set by management

may have no relationship to the capability of the

system.


Chance or common causescommon causes are numerous small causes of variability that are inherent to a system or process and operate randomly or by chance.


A state of statisticalstatistical control exists if only common causes of variability are operating on a system.


Assignable or special causesspecial causes of variability usually have relatively large effects on the process and its output and occur occasionally or sporadically.


Assignable or special causesspecial causes of variability can be recognized and assigned or attributed to specific special circumstances or factors.


Whenever special causesspecial causes are present, the process is said to be out of statisticalstatistical control.


Any attempt to make adjustments and treat common causescommon causes as special special causescauses will tend to increase overall variability the result ...


over-adjustment, or,

with the process.


The differences between workers merely represent common cause variation inherent in a stable system.


“ Innovation, the foundation of the future, can not thrive unless the top management has declared unshakable commitment to quality and productivity.” E. W.Deming


Business

The Process Of Management - Deming