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The Customer Happiness Platform www.topnotch.club | www.square-mobile.com
Elvis Harper
Duke Harper
Bygone Days Age of Participation
Bygone Days Age of Participation
In this age of the customer, the only sustainable competitive advantage is knowledge and engagement with customers.
Customer retention is the new acquisition!
Happy and Engaged Customers will do marketing for Businesses!
Topnotch Omni Channel Customer Engagement Platform
Social Media
In-Store
e-Commerce
Online
Topnotch Platform
Multiple Stores
Happy Customer
MissionsTasks that the customer can do in order to earn points
Custo
mer J
ourn
ey(Le
vels)
RewardsPoints can be redeemed for exclusive items or virtual rewards
Points‘Currency’ given by the brand in their loyalty program
It’s Gamified
Customer Journey - Duke’s Story
Download the mobile application
+50Points
Mobile
Customer Journey - Duke’s Story
Download the mobile application
+50Points
Mobile
+25Points
Check-in at Storevia Mobile App
+125Points
Instore
Purchase
Customer Journey - Duke’s Story
Download the mobile application
+50Points
Mobile
+25Points
Check-in at Storevia Mobile App
+125Points
Instore
Purchase
+10Points
Social
Tweet about customer service
Customer Journey - Duke’s Story
Download the mobile application
+50Points
Mobile
+25Points
Check-in at Storevia Mobile App
+125Points
Instore
Purchase
+10Points
Social
Tweet about customer service
Purchase online after 3 days
+150Points
Visit company website
eCommerce
+10Points
Customer Journey - Duke’s Story
Download the mobile application
+50Points
+25Points
Check-in at Storevia Mobile App
+10Points
Tweet about customer service
Purchase online after 3 days
+150Points
Visit company website
+10Points
+125Points
Purchase
Redeem points for Free Shipping
-100Points
Journey Continues
RewardseCommerceSocialInstoreMobile
SocialFollow Company on Social MediaShare a photo on InstagramReview company
InstoreCheck-in at StoreSay the magic word to the store guyTreasure hunt at the store
OnlineSubscribe to company newsletterVisit product pageWatch a video
eCommerceMake the first online purchaseReview a product
Missions : Engage in a Fun Way
Company Swags
Free Shipping
VIP Access
Product Samples
Exclusive Rewards
Actionable Insights
Real time StatisticsCheck daily customer visits, signups, earned rewards, unlocked missions
SegmentationGroup customers based on their interest, buying behaviours
Manage ProgramCreate missions by analysing customer behaviours, create rewards
Customer ProfilesCheck data about each and every customer in one place(name, location, rewards gained, participation in missions )
Meet Our Passionate Team
Tharindu DassanayakeFounder/ Innovation
Asanka NissankaEngineering
Madura PradeepEngineering
Harshi SamarasekeraMarketing
Shermil SubashDesign
Amali UpendraMarketing
Joao CaldasGamification
We are serious about CUSTOMER ENGAGEMENT
www.topnotch.club | www.square-mobile.com
