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Next Stop: Product
Description
Value Added Service to Existing Bus Stops
Notify buses to stop at bus stops for
passengers to board.
Notify passengers that bus has arrived
Basis of system is that you select your bus
number on a panel
Number is reflected on signboard for bus
drivers to see.
Allows passengers to utilise their waiting time and yet do not have to worry about missing the bus
Avoid missing the bus due to various circumstances
Suitable for elderly & Handicapped
PURPOSE
Next Stop: Process
Description
Bus Arriving (min) Next (min)
7
14
106
16
77
36
131
124
147
162
04
04
04
04
04
04
04
04
04
04
10
10
10
10
10
10
10
10
10
10
Bus Arriving (min) Next (min)
7
14
106
16
77
36
131
124
147
162
03
04
04
04
04
04
04
04
04
04
10
10
10
10
10
10
10
10
10
10
7 14 16 36
77 106 124 131
147 162
Bus Arriving (min) Next (min)
7
14
106
16
77
36
131
124
147
162
Arr
04
04
04
04
04
04
04
04
04
10
10
10
10
10
10
10
10
10
10
7 14 16 36
77 106 124 131
147 162
IMPROVEMENTS FROM PREVIOUS PROTOTYPE
Itchy Finger Syndrome
GPS System
Next Stop: Focus Group
Investigate the presence of “pain” from real-time survey results
Obtain gauge of the intensity of the “pain”
Provide insights to needs and wants of target consumers
Assess possibility of market penetration - respondents (i.e. target consumers) are willing and able to make use of product and accompanying functions
CORE OBJECTIVES
Q1 : What is the longest time you have waited for a bus?
10%
14%
21%55%
Longest Waiting Time
0 - 5 mins 5 - 8mins 8mins- 15mins> 15mins
Q2. On the average, how long do you spend waiting for buses in a day?
6%13%
37%
44%
Daily Waiting Time
0 - 5 mins 5 - 10 mins10-20 mins > 20 mins
Q3: How would you want to utilize the time you have wasted?
21%
35%17%
27%
Utilizing wasted time
Listening to music
Checking SMS/Mail
Reading
Others
Survey Findings
Presence of “pain” – time spent on expecting the arrival bus is significant and could be put to better usesField assessment of consumer needs were congruent and can be met with product offerings Obtained important concerns and considerations from target consumers regarding usability, possibilities of abuse, increased transport costs, effectiveness of product.
Next Stop: SWOT
Higher level of productivity (a) Average monthly income of a Singaporean: S$4003 (1st half of 2008)
http://www.mom.gov.sg/publish/momportal/en/communities/others/mrsd/statistics/Earnings_and_Wages.html
(b) 15 mins (person’s average waiting time for a bus) = S$1.39
(c) Average daily ridership for buses : 2 969 000 passenger-trips (FY 07/08)
http://www.lta.gov.sg/corp_info/doc/PT%20Ridership%20(2007).pdf
(d) Revenue loss in a day : (b) X (c) = S$4,126,704
(e) Potential GDP loss in a year (conservative estimate) : (d) X 365 X 5% =
$ 75,312,345
STRENGTHS
Technological advantageIris system already in placeEz-link Access Control
Ensure no missing of buses
Easy-to-use
STRENGTHS
Cost of implementing at all bus stopsWeakness = OpportunityRecommend implementation in phases
WEAKNESS
DemographySingapore enters an ageing population
SocialSingapore has one of the highest rates of myopia in
the world
Market sizeDEFINITELY LARGE!!!
LTA Strategic Thrusts“Make public transport a choice mode”“Excel in Service Quality”
OPPORTUNITY
IRIS (Inteligent Route Information System)Journey PlannerNextBus
Both are weak substitutes
THREAT
Next Stop: Marketing Campaign
Commuters don't flag the bus early enough
A "Flag the Bus Early" public education
campaign launched by SBS Transit in October
2006
Discouraging commuters from listening to
MP3 players, reading newspapers or SMS-ing
friends.
FLAG THE BUS EARLY CAMPAIGN
PurposeIncrease AwarenessEducation
Marketing Channels Used:Product LaunchNewspaperBus-stop BillboardsWithin bus advertising
ADVERTISEMENTS
ADVERTISEMENTS
Held at Orchard MRT bus-stop Invite Transport Minister Mr Raymond Lim Siang Keat to try out the new system
Invite the media and reporters
Product Launch
NEWSPAPER
BUS-STOP BILLBOARDS
WITHIN BUS ADVERTISING
Next Stop: Prototype
Next Stop: THE FUTURE
What we think it would be like.
What you suggested.
Can we give you everything you asked for?
We would like to think
so.