Upload
arnaldo-colombo
View
348
Download
4
Embed Size (px)
DESCRIPTION
The sales processes of a generic manufacturing company are described using an enterprise architecture tool.
Citation preview
Value Reference Model
Sales
Executing – Supply Chain
Planning
AuxiliaryServices
CustomerRelationsServices
Supply ChainServices
ProductDevelopment
ValueReference
Model
ExecutingGoverning
BusinessServices
HumanResourceServices
Supply Chain - Sales
Disposal &Recycling
Sales OrderFulfilling
SalesProducingWarehousingPurchasingMarketing
Supply ChainServices
Branding
Sales
Sales ContractManaging
Sales OrderManaging
Price Managing
ProspectsManaging
Sales
eCommerce Sales BackOffice Services
ChannelManaging
Direct SalesServices
QuotationManaging
Manage Prospects
Prospect Needs
ProspectContact
Information
ProductDesigning
PresentProposal
Assess Need PositionSolution
QualifyTarget
DevelopRelationship
TargetCustomer
inquiryresponseinquiry
Sales
Sales ContractManaging
Sales OrderManaging
Price Managing
ProspectsManaging
Sales
eCommerce Sales BackOffice Services
ChannelManaging
Direct SalesServices
QuotationManaging
Sales
Sales ContractManaging
Sales OrderManaging
Price Managing
ProspectsManaging
Sales
eCommerce Sales BackOffice Services
ChannelManaging
Direct SalesServices
QuotationManaging
Sales Order Management
Sales Order Management
ProductRoadmapDefining
Consumers
Sales OrderChangeRequest
CheckConsumer
Data
Accept SalesOrder
ConsumerSubmit Order
Fulfill SalesOrder
Sales Order
ProductRoadmap
ConsumerData
Fulfill Sales Orders
Order Fulfillment
Warehousing
Handle SalesInvoices
ShippingControlling
AuthorizeProductDelivery
AccountingServices
Create InternalOrder
ProducingSalesOrderlines
DeliveryRequest
Sales Invoice
Sales
Sales ContractManaging
Sales OrderManaging
Price Managing
ProspectsManaging
Sales
eCommerce Sales BackOffice Services
ChannelManaging
Direct SalesServices
QuotationManaging
Manage the Channel
Channel Managing
ManageDealers
ProvideDealer
Support
ManageAgreements
Reward SalesChannels
Manage Dealers
Operate DealerBoosting
Campaigns
Score Dealers
Plan DealersChannel
Dealers Data
DealersIncentives
Promotion Plan
Dealer Scores
Manage the Channel
Channel Managing
ManageDealers
ProvideDealer
Support
ManageAgreements
Reward SalesChannels
Provide Dealer Support
Channel Plan
Support Request
Provide DealerTechnicalSupport
Provide DealerHelpdesk Service
Training Request
Provide DealerTraining
Dealer Request
ProvideCommercialInformation
DealerFeedback
Sales
Sales ContractManaging
Sales OrderManaging
Price Managing
ProspectsManaging
Sales
eCommerceSales BackOffice Services
ChannelManaging
Direct SalesServices
QuotationManaging
Price Management
Price Management
Control SalesPrice
Set UpCommissionand Rebate
ControlCommissionand Rebate
SalesOrder
Fulfilling
Sales Prices
Commission/ Rebate
Sales
Sales ContractManaging
Sales OrderManaging
Price Managing
ProspectsManaging
Sales
eCommerceSales BackOffice Services
ChannelManaging
Direct SalesServices
QuotationManaging
Sales Back Office Activities
Sales Back Office Services
Sales HistoryMgmt
CommissioningHandle PriceList
Sales TargetsAssignment
SalesForecasting
CommissioningData
CommissioningReport
createsaccesses
Sales
Sales ContractManaging
Sales OrderManaging
Price Managing
ProspectsManaging
Sales
eCommerceSales BackOffice Services
ChannelManaging
Direct SalesServices
QuotationManaging
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Provide Catalogue
UpdateCatalogue
Pricing
Delete Catalogue
UpdateCatalogue ItemSpecification
CreateCatalogue
Create Catalogue
ProviderReceiver
ReviewCatalogueContent
SendAcceptanceResponse Prepare
CatalogueInformation
DistributeCatalogue
ReceiveCatalogue
ProduceCatalogue
AcknowledgeAcceptance
AcceptRequest
AcknowledgeRejection
AcceptCatalogue
Decideon Action
Respond toRequest
RequestCatalogue
SendRejection
End
Stop
Start
Sales
Closure
Receiver Response
(catalogue Acceptance)
ReviseContent
Receiver Response
(Revision Request)
Catalogue
Provider Response
RejectRequest
Provider Response
Catalogue Request
Provide Catalogue
UpdateCatalogue
Pricing
Delete Catalogue
UpdateCatalogue ItemSpecification
CreateCatalogue
Update Catalogue Item Specification
ProviderReceiver
Prepare CatalogueItem UpdateInformation
Send AcceptanceResponse
Receive ItemUpdate
Accept UpdateRequest
Distribute ItemModifications
ReviewItem
Details
ActivateChanges
Apply Changes
Send Rejection
RequestCatalogue
Update
Respond toRequests
SupplierInitiatedRequest
AcknowledgeRejection
Item UpdateDecision
AcknowledgeAcceptance
Stop
ReceiverInitiatedRequest
End
AcceptChanges
Receiver Response(Acceptance)
Receiver Response
(Query changes)
ReviseCatalogue Item
Provider Response
(Acceptance)
Catalogue ItemSpecification Update
Provider Response(Rejection)
RejectRequest
Catalogue Update Request
Provide Catalogue
UpdateCatalogue
Pricing
Delete Catalogue
UpdateCatalogue ItemSpecification
CreateCatalogue
Update Catalogue Pricing
ProviderReceiver
PrepareCatalogue Pricing
Update Information
Receive PricingUpdate
SendAcceptanceResponse
SupplierInitiatedRequest
DistributePricing
Modifications
AcknowledgeRejection
AcknowledgeAcceptance
ActivateChanges
ReviewPricing Details
RequestCatalogue
Update
Respond toRequests
AcceptRequest
CustomerInitiatedUpdate
Decideon Pricing
Action
SendRejection
PricingClosureApply
ChangesEnd
Receiver Response(Query Changes)
CancelTransaction
ReviseCatalogue Item
Receiver Response(Acceptance)
AcceptChanges
Provider Response
(Acceptance)
Catalogue PricingSpecification Update
Provider Response(Rejection)
Catalogue Update Request
Provide Catalogue
UpdateCatalogue
Pricing
Delete Catalogue
UpdateCatalogue ItemSpecification
CreateCatalogue
Delete Catalogue
ProviderReceiver
Receiver Decideson Action Review Deletion
of Catalogue
AcknowledgeCancelation Cancel Catalogue
Notify ofCatalogueDeletion
IdentifyCatalogue
DeleteCatalogue
End
DeletionClosure
Start
Receiver Response(Catalogue Deletion)
Accept CatalogueDeletion
Receiver Response(Accept)
CancelDeletion
Insist onDeletion
Catalogue DeletionReport
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Punchout
SystemCustomers Seller
Send Shopping BasketQuotation TransactionMgt
Initiate a PunchoutSession
Build Shopping Basket
Receive Quotation
CatalogueTransaction Mgt
Catalogue
Quotation
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Handle Sales Order
SellerBuyerDelivery Recipient
Send
Response
Raise Invoice
Despatch Order
Items
Receive
Response
Reconcile Invoice
Change Order
Place Order
Buyer Cancels
Order
Receive /
Review Order
Receive Advice
Seller Cancels
Order
Receive Stock
Confirm Order
Reject Order
Receive Advice
Add Detail
Accept Order
Dispatch Advice
Dispatch Advice
Invoice
Receipt Advice
Order Cancellation
Order
Response
Order Change
Sales Order
Despatch Order Items
Confirm DeliveryProductInventoryChecking
Place Demand
Internal OrderCreation
Item Delivery InventoryUpdating
Notify Delay
CreateVendorOrder
CreateInternalOrder
ProductInventory
ItemsArrival
items notavailable
items available
Handle Sales Order
SellerBuyerDelivery Recipient
Send
Response
Raise Invoice
Despatch Order
Items
Receive
Response
Reconcile Invoice
Change Order
Place Order
Buyer Cancels
Order
Receive /
Review Order
Receive Advice
Seller Cancels
Order
Receive Stock
Confirm Order
Reject Order
Receive Advice
Add Detail
Accept Order
Dispatch Advice
Dispatch Advice
Invoice
Receipt Advice
Order Cancellation
Order
Response
Order Change
Sales Order
Raise Invoice
Buyer Seller
Buyer DisputeResolution Process
PaymentGenerating
Create InvoiceResponse
ReconciliationProcess
Process InvoiceResponse
Create Invoice
Seller DisputeResolution
Process
AwaitPayment
As agreed by Trading Partners, Issue resolutionmay take place via phone, email, etc.
Approved
Acknowledgement
Invoice Response(Approved)
Invoice
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Fulfill with Receipt Advice
SellerDelivererBuyer
Send OrderCancellation
Change Order
Cancel Order
Send ReceiptAdvice
Adjust Order
Accept Items
ReceiveReceipt Advice
Check Statusof Items
AdjustSupply Status
Advise Buyerof Status
From OrderReceiveOrder Items
Stop
SalesClosure
ReceiptAdvice
Order Change
Order Cancellation
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Fulfill with Despatch Advice
DespatcherDeliverer
Send DespatchAdvice
ReceiveDespatch Advice
Despatch OrderItems
Receive ReceiptAdvice
Receive OrderItems
Check Statusof Items
Adjust Order
Adjust SupplyStatus
Accept Item(s)
Send ReceiptAdvice
Start
Stop
Stop
Receipt Advice
Despatch Advice
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Certificate the Origin of Goods
Exporter EndorserIssuer Importer
Apply for
Endorsement
Issue CoOApply for CoO
Endorser
Receives
CoO
Reject CoOEndorse
CoO
Send CoO Importer
Receives
CoO
Amend CoO
End
Receive
Response
Start
CoO
if required
CoO
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Transport Service
CarrierConsignee Freight ForwarderConsignor
Transport Items toCosignee
Forwarder ReportStatus
Carrier ReportsStatus
Send WaybillSend Waybill toConsignor
Receive / Send Billof Lading
Receive / SendStatus Report
Send Bill of LadingSend Bill ofLading toConsignor
Receive Waybill
Receive Bill ofLading
Receive / SendWaybill
RequestTransport Serv ice
ReceiveTransport Serv ice
Request
Send ShipmentData
Receive StatusReport
Request LogisticServ ice
End
OrderingProcess
TransportationStatus
TransportationStatus
TransportationStatus
Waybill Waybill Waybill
Bill of Lading Bill of Lading
Transport Serv iceRequestPacking List
Forwarding InstructionsShipment Data
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Status of Goods
Consignee Consignor Freight Forwarder
Receive StatusReport
Receive / TransmitStatus Report
Report Status
Receive / TransmitRequest
Request Status ofGoods
ReportingProcedure
Receive Request
End
Start
Transportation StatusTransportation Status
Status RequestStatus Request
eCommerce
eBillingeFulfillingeSourcing ePayment ExecutingeOrdering
Punchout
Provide Catalogue
Perform BuyerInitiated Sourcing
Certificate theOrigin of Goods
Execute TransportService
Fulfill withDespatch Advice
Report Status ofGoods
Handle SalesOrder
Issue InternalOrder
Fulfill withReceipt Advice
Self Bill with SelfBilling Credit Note
Remind forPayment
Bill with CreditNote
Perform FreightBilling
Bill with DebitNote
Self Bill withCredit Note
Report State ofAccounts
Bill with Debit Note
SuppliersCustomers
Receive InvoiceRaise Invoice
Raise Debit Note
Send AccountResponse
Receive DebitNote
CustomersReconcileCharges
Receive AccountResponse
SuppliersReconcileCharges
End
Start
CustomerResponse
Debit Note
overcharged
agree tocharges
Electronic Invoice
Supply Chain – Sales Order Fulfillment
Disposal &Recycling
Sales OrderFulfilling
SalesProducingWarehousingPurchasingMarketing
Supply ChainServices
Branding
Sales Order Fulfillment
Sales OrderInquiring
Sales OrderConfirming
Load Planning
ReceivingProducts fromWarehouse
Sales OrderFilling
Sales OrderShipping
Sales OrderDelivering
CustomerReceiptVerifying
ProductInstalling &
Testing
CustomerInvoicing
Sales OrderFulfilling