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Value Reference Model Sales

Value Reference Model - Sales

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The sales processes of a generic manufacturing company are described using an enterprise architecture tool.

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Page 1: Value Reference Model - Sales

Value Reference Model

Sales

Page 2: Value Reference Model - Sales

Executing – Supply Chain

Planning

AuxiliaryServices

CustomerRelationsServices

Supply ChainServices

ProductDevelopment

ValueReference

Model

ExecutingGoverning

BusinessServices

HumanResourceServices

Page 3: Value Reference Model - Sales

Supply Chain - Sales

Disposal &Recycling

Sales OrderFulfilling

SalesProducingWarehousingPurchasingMarketing

Supply ChainServices

Branding

Page 4: Value Reference Model - Sales

Sales

Sales ContractManaging

Sales OrderManaging

Price Managing

ProspectsManaging

Sales

eCommerce Sales BackOffice Services

ChannelManaging

Direct SalesServices

QuotationManaging

Page 5: Value Reference Model - Sales

Manage Prospects

Prospect Needs

ProspectContact

Information

ProductDesigning

PresentProposal

Assess Need PositionSolution

QualifyTarget

DevelopRelationship

TargetCustomer

inquiryresponseinquiry

Page 6: Value Reference Model - Sales

Sales

Sales ContractManaging

Sales OrderManaging

Price Managing

ProspectsManaging

Sales

eCommerce Sales BackOffice Services

ChannelManaging

Direct SalesServices

QuotationManaging

Page 7: Value Reference Model - Sales

Sales

Sales ContractManaging

Sales OrderManaging

Price Managing

ProspectsManaging

Sales

eCommerce Sales BackOffice Services

ChannelManaging

Direct SalesServices

QuotationManaging

Page 8: Value Reference Model - Sales

Sales Order Management

Sales Order Management

ProductRoadmapDefining

Consumers

Sales OrderChangeRequest

CheckConsumer

Data

Accept SalesOrder

ConsumerSubmit Order

Fulfill SalesOrder

Sales Order

ProductRoadmap

ConsumerData

Page 9: Value Reference Model - Sales

Fulfill Sales Orders

Order Fulfillment

Warehousing

Handle SalesInvoices

ShippingControlling

AuthorizeProductDelivery

AccountingServices

Create InternalOrder

ProducingSalesOrderlines

DeliveryRequest

Sales Invoice

Page 10: Value Reference Model - Sales

Sales

Sales ContractManaging

Sales OrderManaging

Price Managing

ProspectsManaging

Sales

eCommerce Sales BackOffice Services

ChannelManaging

Direct SalesServices

QuotationManaging

Page 11: Value Reference Model - Sales

Manage the Channel

Channel Managing

ManageDealers

ProvideDealer

Support

ManageAgreements

Reward SalesChannels

Page 12: Value Reference Model - Sales

Manage Dealers

Operate DealerBoosting

Campaigns

Score Dealers

Plan DealersChannel

Dealers Data

DealersIncentives

Promotion Plan

Dealer Scores

Page 13: Value Reference Model - Sales

Manage the Channel

Channel Managing

ManageDealers

ProvideDealer

Support

ManageAgreements

Reward SalesChannels

Page 14: Value Reference Model - Sales

Provide Dealer Support

Channel Plan

Support Request

Provide DealerTechnicalSupport

Provide DealerHelpdesk Service

Training Request

Provide DealerTraining

Dealer Request

ProvideCommercialInformation

DealerFeedback

Page 15: Value Reference Model - Sales

Sales

Sales ContractManaging

Sales OrderManaging

Price Managing

ProspectsManaging

Sales

eCommerceSales BackOffice Services

ChannelManaging

Direct SalesServices

QuotationManaging

Page 16: Value Reference Model - Sales

Price Management

Price Management

Control SalesPrice

Set UpCommissionand Rebate

ControlCommissionand Rebate

SalesOrder

Fulfilling

Sales Prices

Commission/ Rebate

Page 17: Value Reference Model - Sales

Sales

Sales ContractManaging

Sales OrderManaging

Price Managing

ProspectsManaging

Sales

eCommerceSales BackOffice Services

ChannelManaging

Direct SalesServices

QuotationManaging

Page 18: Value Reference Model - Sales

Sales Back Office Activities

Sales Back Office Services

Sales HistoryMgmt

CommissioningHandle PriceList

Sales TargetsAssignment

SalesForecasting

CommissioningData

CommissioningReport

createsaccesses

Page 19: Value Reference Model - Sales

Sales

Sales ContractManaging

Sales OrderManaging

Price Managing

ProspectsManaging

Sales

eCommerceSales BackOffice Services

ChannelManaging

Direct SalesServices

QuotationManaging

Page 20: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 21: Value Reference Model - Sales

Provide Catalogue

UpdateCatalogue

Pricing

Delete Catalogue

UpdateCatalogue ItemSpecification

CreateCatalogue

Page 22: Value Reference Model - Sales

Create Catalogue

ProviderReceiver

ReviewCatalogueContent

SendAcceptanceResponse Prepare

CatalogueInformation

DistributeCatalogue

ReceiveCatalogue

ProduceCatalogue

AcknowledgeAcceptance

AcceptRequest

AcknowledgeRejection

AcceptCatalogue

Decideon Action

Respond toRequest

RequestCatalogue

SendRejection

End

Stop

Start

Sales

Closure

Receiver Response

(catalogue Acceptance)

ReviseContent

Receiver Response

(Revision Request)

Catalogue

Provider Response

RejectRequest

Provider Response

Catalogue Request

Page 23: Value Reference Model - Sales

Provide Catalogue

UpdateCatalogue

Pricing

Delete Catalogue

UpdateCatalogue ItemSpecification

CreateCatalogue

Page 24: Value Reference Model - Sales

Update Catalogue Item Specification

ProviderReceiver

Prepare CatalogueItem UpdateInformation

Send AcceptanceResponse

Receive ItemUpdate

Accept UpdateRequest

Distribute ItemModifications

ReviewItem

Details

ActivateChanges

Apply Changes

Send Rejection

RequestCatalogue

Update

Respond toRequests

SupplierInitiatedRequest

AcknowledgeRejection

Item UpdateDecision

AcknowledgeAcceptance

Stop

ReceiverInitiatedRequest

End

AcceptChanges

Receiver Response(Acceptance)

Receiver Response

(Query changes)

ReviseCatalogue Item

Provider Response

(Acceptance)

Catalogue ItemSpecification Update

Provider Response(Rejection)

RejectRequest

Catalogue Update Request

Page 25: Value Reference Model - Sales

Provide Catalogue

UpdateCatalogue

Pricing

Delete Catalogue

UpdateCatalogue ItemSpecification

CreateCatalogue

Page 26: Value Reference Model - Sales

Update Catalogue Pricing

ProviderReceiver

PrepareCatalogue Pricing

Update Information

Receive PricingUpdate

SendAcceptanceResponse

SupplierInitiatedRequest

DistributePricing

Modifications

AcknowledgeRejection

AcknowledgeAcceptance

ActivateChanges

ReviewPricing Details

RequestCatalogue

Update

Respond toRequests

AcceptRequest

CustomerInitiatedUpdate

Decideon Pricing

Action

SendRejection

PricingClosureApply

ChangesEnd

Receiver Response(Query Changes)

CancelTransaction

ReviseCatalogue Item

Receiver Response(Acceptance)

AcceptChanges

Provider Response

(Acceptance)

Catalogue PricingSpecification Update

Provider Response(Rejection)

Catalogue Update Request

Page 27: Value Reference Model - Sales

Provide Catalogue

UpdateCatalogue

Pricing

Delete Catalogue

UpdateCatalogue ItemSpecification

CreateCatalogue

Page 28: Value Reference Model - Sales

Delete Catalogue

ProviderReceiver

Receiver Decideson Action Review Deletion

of Catalogue

AcknowledgeCancelation Cancel Catalogue

Notify ofCatalogueDeletion

IdentifyCatalogue

DeleteCatalogue

End

DeletionClosure

Start

Receiver Response(Catalogue Deletion)

Accept CatalogueDeletion

Receiver Response(Accept)

CancelDeletion

Insist onDeletion

Catalogue DeletionReport

Page 29: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 30: Value Reference Model - Sales

Punchout

SystemCustomers Seller

Send Shopping BasketQuotation TransactionMgt

Initiate a PunchoutSession

Build Shopping Basket

Receive Quotation

CatalogueTransaction Mgt

Catalogue

Quotation

Page 31: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 32: Value Reference Model - Sales

Handle Sales Order

SellerBuyerDelivery Recipient

Send

Response

Raise Invoice

Despatch Order

Items

Receive

Response

Reconcile Invoice

Change Order

Place Order

Buyer Cancels

Order

Receive /

Review Order

Receive Advice

Seller Cancels

Order

Receive Stock

Confirm Order

Reject Order

Receive Advice

Add Detail

Accept Order

Dispatch Advice

Dispatch Advice

Invoice

Receipt Advice

Order Cancellation

Order

Response

Order Change

Sales Order

Page 33: Value Reference Model - Sales

Despatch Order Items

Confirm DeliveryProductInventoryChecking

Place Demand

Internal OrderCreation

Item Delivery InventoryUpdating

Notify Delay

CreateVendorOrder

CreateInternalOrder

ProductInventory

ItemsArrival

items notavailable

items available

Page 34: Value Reference Model - Sales

Handle Sales Order

SellerBuyerDelivery Recipient

Send

Response

Raise Invoice

Despatch Order

Items

Receive

Response

Reconcile Invoice

Change Order

Place Order

Buyer Cancels

Order

Receive /

Review Order

Receive Advice

Seller Cancels

Order

Receive Stock

Confirm Order

Reject Order

Receive Advice

Add Detail

Accept Order

Dispatch Advice

Dispatch Advice

Invoice

Receipt Advice

Order Cancellation

Order

Response

Order Change

Sales Order

Page 35: Value Reference Model - Sales

Raise Invoice

Buyer Seller

Buyer DisputeResolution Process

PaymentGenerating

Create InvoiceResponse

ReconciliationProcess

Process InvoiceResponse

Create Invoice

Seller DisputeResolution

Process

AwaitPayment

As agreed by Trading Partners, Issue resolutionmay take place via phone, email, etc.

Approved

Acknowledgement

Invoice Response(Approved)

Invoice

Page 36: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 37: Value Reference Model - Sales

Fulfill with Receipt Advice

SellerDelivererBuyer

Send OrderCancellation

Change Order

Cancel Order

Send ReceiptAdvice

Adjust Order

Accept Items

ReceiveReceipt Advice

Check Statusof Items

AdjustSupply Status

Advise Buyerof Status

From OrderReceiveOrder Items

Stop

SalesClosure

ReceiptAdvice

Order Change

Order Cancellation

Page 38: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 39: Value Reference Model - Sales

Fulfill with Despatch Advice

DespatcherDeliverer

Send DespatchAdvice

ReceiveDespatch Advice

Despatch OrderItems

Receive ReceiptAdvice

Receive OrderItems

Check Statusof Items

Adjust Order

Adjust SupplyStatus

Accept Item(s)

Send ReceiptAdvice

Start

Stop

Stop

Receipt Advice

Despatch Advice

Page 40: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 41: Value Reference Model - Sales

Certificate the Origin of Goods

Exporter EndorserIssuer Importer

Apply for

Endorsement

Issue CoOApply for CoO

Endorser

Receives

CoO

Reject CoOEndorse

CoO

Send CoO Importer

Receives

CoO

Amend CoO

End

Receive

Response

Start

CoO

if required

CoO

Page 42: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 43: Value Reference Model - Sales

Transport Service

CarrierConsignee Freight ForwarderConsignor

Transport Items toCosignee

Forwarder ReportStatus

Carrier ReportsStatus

Send WaybillSend Waybill toConsignor

Receive / Send Billof Lading

Receive / SendStatus Report

Send Bill of LadingSend Bill ofLading toConsignor

Receive Waybill

Receive Bill ofLading

Receive / SendWaybill

RequestTransport Serv ice

ReceiveTransport Serv ice

Request

Send ShipmentData

Receive StatusReport

Request LogisticServ ice

End

OrderingProcess

TransportationStatus

TransportationStatus

TransportationStatus

Waybill Waybill Waybill

Bill of Lading Bill of Lading

Transport Serv iceRequestPacking List

Forwarding InstructionsShipment Data

Page 44: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 45: Value Reference Model - Sales

Status of Goods

Consignee Consignor Freight Forwarder

Receive StatusReport

Receive / TransmitStatus Report

Report Status

Receive / TransmitRequest

Request Status ofGoods

ReportingProcedure

Receive Request

End

Start

Transportation StatusTransportation Status

Status RequestStatus Request

Page 46: Value Reference Model - Sales

eCommerce

eBillingeFulfillingeSourcing ePayment ExecutingeOrdering

Punchout

Provide Catalogue

Perform BuyerInitiated Sourcing

Certificate theOrigin of Goods

Execute TransportService

Fulfill withDespatch Advice

Report Status ofGoods

Handle SalesOrder

Issue InternalOrder

Fulfill withReceipt Advice

Self Bill with SelfBilling Credit Note

Remind forPayment

Bill with CreditNote

Perform FreightBilling

Bill with DebitNote

Self Bill withCredit Note

Report State ofAccounts

Page 47: Value Reference Model - Sales

Bill with Debit Note

SuppliersCustomers

Receive InvoiceRaise Invoice

Raise Debit Note

Send AccountResponse

Receive DebitNote

CustomersReconcileCharges

Receive AccountResponse

SuppliersReconcileCharges

End

Start

CustomerResponse

Debit Note

overcharged

agree tocharges

Electronic Invoice

Page 48: Value Reference Model - Sales

Supply Chain – Sales Order Fulfillment

Disposal &Recycling

Sales OrderFulfilling

SalesProducingWarehousingPurchasingMarketing

Supply ChainServices

Branding

Page 49: Value Reference Model - Sales

Sales Order Fulfillment

Sales OrderInquiring

Sales OrderConfirming

Load Planning

ReceivingProducts fromWarehouse

Sales OrderFilling

Sales OrderShipping

Sales OrderDelivering

CustomerReceiptVerifying

ProductInstalling &

Testing

CustomerInvoicing

Sales OrderFulfilling