Becoming A Great Leader: Inspiring

and Building Trust

July 2013

Natalie Elghossain Andrew Marshall

Partnership for Public Service

Center for Government Leadership

•  Defining Trust

•  Trust Frameworks

•  Why Trust Matters

•  Commitments to Action

Agenda

Icebreaker

•  Turn to your neighbor and tell them one thing about you that they do not already know.

Why Trust Matters

•  Public Perception

•  Sr. Leader Level

•  Manager/Team Leader Level

•  Supervisor/Peer Level

“The people when rightly and fully trusted will return the trust.” –Abraham Lincoln

Defining Trust

•  In one word, what does trust mean to you?

Defining Trust

•  In one word, what does trust mean to you?

Trust Frameworks •  Patrick Lencioni, The Five Dysfunctions of a

Team •  Vulnerability, familiarity, authenticity

Trust Frameworks •  Stephen M.R. Covey, The Speed of Trust

•  Character + Competence = Credibility

Trust Frameworks •  Patrick Lencioni, The Five Dysfunctions of a

Team •  Vulnerability, familiarity, authenticity

•  Stephen M.R. Covey, The Speed of Trust •  Character + Competence = Credibility

•  Ken Blanchard, Trust Works! •  Able, Believable, Connected, Dependable

Trust at Work in Government

•  Department of Transportation

•  Service to America Medals

Inspiring and Building Trust

•  How can you inspire trust? •  Identify your core values and live them •  Keep goals and commitments •  Seek out stretch assignments

•  How can you build trust within a team? •  Icebreakers •  Recognition •  Deliver results and celebrate success

Application

•  Write down one commitment that will inspire others to trust you.

•  Write down one commitment that will build trust with others.

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