ISA11 - Martin Verzilli: Interaction Design for Emergencies and Disasters

Interaction Designfor Emergencies and Disasters

Martín Verzilli

[email protected]

@iLabLatam

www.ilabamericalatina.org

Thursday, December 15, 11























100 TRAPPED

IN ST MICHEL

HOSPITAL


family trapped in Pharmacie du Rosaire20.02,-70.18

17.65,-69.90

100 Trapped in St Michel Hospital_

18.24,-72.54


100 TRAPPED IN ST MICHEL HOSPITAL

(18.24,-72.54)


Hi Nigel,

Tonight one of the rescu

ed survivors of the

earthquake came to thank

the OSOCC. [...] Now,

the SAR phase has ended

with a tally of 132

rescued. [...] With part

icular help from the

NGO InSTEDD (who provide

d a sophisticated

location search system),

we have been able to

put coordinates to the o

ften rough, incomplete

addresses sent in by the

families of those

trapped who have managed

to send (desperate)

messages out. Without th

ese, the SAR teams

have to search blindly a

nd time is very much

against the buried. [...

]

HamishPort-au-Prin

ce

Haiti


Sophisticated?


Sophisticated?Adequate


"Agility requires the courage to do what's rightinstead of what you had planned"

Eduardo Jezierski, InSTEDD´s CTO


Usual techniques and their gotchas

Understandingthe context


To understand users and their goalsEthnographic Interviews


To understand users and their goalsEthnographic Interviews

No time


To understand how users organize information and conceptsCard Sorting



Too complex



Too complexNo time


8To understand user behaviors, attitudes, aptitudes, goals, etc

Personas


To understand user behaviors, attitudes, aptitudes, goals, etcPersonas

No guessing


7To understand user behaviors, attitudes, aptitudes, goals, etc

PersonasNo guessing

No archetypes


To understand user behaviors, attitudes, aptitudes, goals, etcPersonas

No guessing No timeNo archetypes


“It is as deadly for a mind to have a system as to have none.Therefore it will have to decide to combine both”

Karl Wilhelm Friedrich Schlegel, poet


8Be there


“If you don´t go,you don´t know”

Eric Rasmussen, InSTEDD´s Board Member


7Be ready

6Thursday, December 15, 11

“In preparing for battle I have always found that plansare useless, but planning is indispensable”

Dwight D. Eisenhower, 34th President of the United States


FoodWaterFuelSolar panels

RadioBGAN (internet)

Health kit

Tent



Be careful


Be carefulResponders eat

disaster tourists for dinner


76Think small,act fast


“Critical thing about design is to identifythe scarcest resource and optimize it”

Fred Brooks, computer scientist


Observe


5Design /

refine

Observe


Design /refinePrototype

Observe


4Publish


Observe


w1 w2 w3 w4FIRST RELEASE

w5 w6

Publish


Observe


w1 w2 w3 w4 w5 w6

Design /refine

Observe

Build &Publish

d1FIRST RELEASE


5One userto rule them all


"I don't know the key to success,but the key to failure is trying to please everybody"

Bill Cosby, comedian


4Get feedbackin short bursts


“Let each man exercisethe art he knows”

Aristophanes, Greek philosopher


Interview duration


53Feel comfortable with

what's on the table


“If you ain't got no axe,you cain't cut no wood”

John Eaton, U.S. Senator


4Low-end cellphones,

radio & GPS




Paper









Print Walk Scan Edit


32Divide &Conquer


"Continuous improvement is betterthan delayed perfection"

Mark Twain, writer


1Incremental

design


Fluent communication

Incrementaldesign


DISASTER RESPON

DERS

Fluent communication

Incrementaldesign

Optimal team utilization


1TrainThursday, December 15, 11

“Don’t bullshit…just play.”

Wynton Marsalis


Rehearse

JAZZ

MUSIC

IANS

DISASTER RESPON

DERS


Exercise

DISASTER RESPON

DERS




Everyday designand Emergency IX

"Catastrophic or otherwise extreme events often bear the fruit of new ideas."Anders Ramsay, UX designer


Extreme constraintsbear good ideas


��ȱĚ� catalyzer


FeatureDarwinism


1Fundamental

product essence


Conclusion.


Hi Nigel,

Tonight one of the rescu

ed survivors of the

earthquake came to thank

the OSOCC. [...] Now,

the SAR phase has ended

with a tally of 132

rescued. [...] With part

icular help from the

NGO InSTEDD (who provide

d a sophisticated

location search system),

we have been able to

put coordinates to the o

ften rough, incomplete

addresses sent in by the

families of those

trapped who have managed

to send (desperate)

messages out. Without th

ese, the SAR teams

have to search blindly a

nd time is very much

against the buried. [...

]

HamishPort-au-Prin

ce

Haiti



Questions?

Martín Verzilli [email protected]

@iLabLatam www.ilabamericalatina.org
