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THREE STAR PRODUCT EXPERIENCESMelissa Perri @lissijean #UXLondon
@lissijean
@lissijean
How do we go from good to great?
@lissijean
@lissijean
@lissijean
@lissijean
Food
@lissijean
Atmosphere
@lissijean
Service
@lissijean
@lissijean
The best restaurants, like products, rely on rich user experience and
service to enhance their core product.
@lissijean
LESSON ONE
If you’re core product isn’t great, nothing else matters.
photo: Francesco Guillamet
El Bulli
@lissijean
The best chefs no longer follow recipes.
Kevin Sickles, Chef Aquavit @lissijean
El Bulli
@lissijean
@lissijean
Make your product your own.El Bulli @lissijean
Leave time for research and experimentation.
El Bulli Test Kitchen @lissijean
@lissijean
Test before committing.
Acquavit @lissijean
@lissijean
G I V E V I S I O N
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@lissijean
G I V E V I S I O N
@lissijean
@lissijean@lissijean
Listen, reflect, plan, iterate.
Eleven Madison Park @lissijean
“It's about matching the food with a level of service that is unparalleled.”
Michel Muser, GM of GraceGrace @lissijean
@lissijean
Atmosphere + ServiceUser Experience + Service
@lissijean@lissijean
Frantzen Dining Room
@lissijean
Break down barriers.
Frantzen @lissijean
@lissijean
@lissijean
Delight by anticipating needs.
Jennifer Perri, AGM Blue Grotto @lissijean
Good service is the technical delivery of a product.
“Enlightened Hospitality” is how the delivery of that product makes your customer feel.Danny Meyer, Restauranteur
@lissijean
@lissijean
Don’t make the customer think.
Alinea @lissijean
@lissijean
@lissijean
@lissijean
El Bulli
It takes the whole team.
@lissijean
The French Laundry @lissijean
@lissijean
@lissijean
“There's no way that I can touch everything at every moment. I think it's just smart to realize the talent that we have and empower them to make decisions, to be creative.”
Grant Achatz Chef Alinea, NEXT, The Aviary @lissijean
@lissijean
“There's no way that I can touch everything at every moment. I think it's just smart to realize the talent that we have and empower them to make decisions, to be creative.”
Grant Achatz Chef Alinea, NEXT, The Aviary @lissijean
Make it your own.
@lissijean
Create. Test. Iterate. Understand. Anticipate. Work Together.
Grace getting Three Stars @lissijean
Melissa Perri [email protected]
produxlabs.com melissaperri.com
@lissijean
Melissa Perri [email protected]
produxlabs.com melissaperri.com
@lissijean
Product Management School
produxschool.com
Book
TheBuildTrap.com
