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Talk on UX opportunities in the civic space, along with some personal history of how I got here. Delivered at You in UX, 5/9/2014.
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Using Your Powe" for G#dA! a Car"#
Cyd HarrellUX Evangelist, Code for America
May 9, 2014
thank you for coming!!
1975 2014
CivicUX
Consumer Financial Protection Bureau
before after
Code for America
1975 2014
CivicUX
1975 2014
CivicUX
publishing
1994
1975 2014
CivicUX
publishing
1994
the web
1996
1975 2014
CivicUXpublishing
1994 1998
financial services
the web
1996
1975 2014
CivicUXpublishing
1994 1998
financial services
poetry on the sidethe
web
1996
financial services
poetry on the side
UX Mantra:
it’s only money - it’s not like it’s love or art or human lives or something.
1975 2014
CivicUXpublishing
1994 1998
financial services
poetry on the side
2006
uxconsulting
the web
uxconsulting
UX Mantra:
get the right people or go home.
1975 2014
CivicUXpublishing
1994 1998
financial services
poetry on the side
2006
uxconsultingOMG
parenthood
2004
the web
1975 2014
CivicUXpublishing
1994 1998
financial services
poetry on the side
2006
uxconsultingOMG
parenthood
2004 2011
the web
1975 2014
CivicUXpublishing
1994 1998
financial services
poetry on the side
2006
uxconsulting
OMG parenthood
2004 2011
the web
2006
uxconsulting
OMG parenthood
2004
2011
@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx
Photo by Flickr user Michael Fraley
Code for America Fellows conducted 440 interviews in
the month of February
2011
Code for America Fellows conducted 440 interviews in
the month of February
That’s awesome; how many were with end users?
2011
mentoring
"You changed the way we relate to parents" --Superintendent Carol Johnson
2012
2012
2006
uxconsulting
OMG parenthood
2004
2011 2012
no moreux
consultingfirm
mentoringDear Code for America,
I don’t know if things are at this stage yet, but if you would ever consider hiring a senior UX person, I’d love to be first in line.
Sincerely, Cyd
teachingDear Jay Nath*,
How are things going with your civic innovation work? Could you use any help on design thinking or research?
Sincerely, Cyd
*Chief Innovation Officer for San Francisco
pro bono work Dear Dana Chisnell*,
I hear you are doing more research on elections. Could you use some skilled help?
Sincerely, Cyd
*awesome civic designer. you should attend her talk on 5/16
Tiny but mighty
A real jobDear Code for America,
I’d like to officially apply for the position of Fellowship Program Manager. My resume is enclosed.
Sincerely, Cyd
A real jobDear Cyd,
Sorry but not this time.
Sincerely, Code for America
volunteering
2011 2012
no moreux
consultingfirm
2011 2012
no moreux
consultingfirm
Please join u! at the
Hackathon
thi! w"kend!
Please join u! at the
Hackathon
thi! w"kend!
raise hands:yes or no?
hackathonsDear CityCamp SF,
Hi! Um, please don’t laugh at me or throw me out. I have fun skills to share.
Sincerely, Cyd
hackathonsDear Cyd,
Hi! OMG, you can help us do what? Sweet, please stay! Can you bring some friends next time?
Sincerely, Civic Hackers
Hackathon Pro Tips
1. Be up front about your abilities - people don’t care if you can’t code
Hackathon Pro Tips
2. If you’re the only designer, don’t join a team - offer to mentor everyone instead.
Hackathon Pro Tips
3. The engineers started these things - adjust your process to fit in.
www.codeforamerica.org/brigade
What are you doing May 31st?
www.hackforchange.org/events
You’re
definitely
invited!
volunteering
To assist in its efforts to explore potential uses of Application Program Interfaces (APIs), the U.S. Department of Education (Department) requests information regarding the use of APIs in the context of higher education data and student aid programs and processes at the Department. We invite ideas, information, and feedback from all interested parties for the purpose of making data and processes in higher education and student aid more open and accessible to students and families, in the most secure manner, as they make an investment in postsecondary education.
We want to improve the experience of discovering and applying for college financial aid programs. Please send us your ideas.
translation
We want to improve the experience of discovering and applying for college financial aid programs. Please send us your ideas.
translation
By the way, you should all do this. Comments are due to [email protected] by June 2.
A real jobDear Cyd,
We’re still not sure we need UX in house, but we could use some research. How about a 6-month contract?
Sincerely, Code for America
A real jobDear Code for America,
YESSincerely, Cyd
1975 2014
CivicUXpublishing
1994 1998
financial services
poetry on the side
2006
uxconsulting
OMG parenthood
2004 2011
the web
permanent ux role
Cris Cristina2013 Fellow
Alex Pandel2012 Fellow
Marc Hebert2013 Fellow
www.codeforamerica.org/apply
Thanks for listeningPlease, join us!
