NARAC Survey Results

Thank You NARAC Survey Committee

Carin Smith, Sarah Goldman, Jim Pierson, Wintress Ross, Patti Clements, Matt Ogawa

Lunch Session – Survey Results

September 25, 2019

113

75

70

49

33

26

25

24

24

24

22

16

11

8

7

7

6

6

4

3

2

1

1

0

0

0 20 40 60 80 100 120

Regional Admission Counselors of California

Chicago Area Regional Representatives

Dallas/Fort Worth Admissions Regional Network

Mid-Atlantic Regional Counselors Association

Regional Officers of Admission Metro NYC

Association of Regional Representatives of Oregon and Washington

Florida Regional Admission Counselors

Greater Atlanta Regional Network

New England Area Regional Representatives

Twin Cities Regional Admissions Representatives

Regional Officers of Admissions of the Rockies

St. Louis Area Regional Representatives

Houston Area Regional Network

Austin Regional Counselors

San Antonio Regional Network

South Texas Area Regional Network

Association for International Regional Representatives - North America

Charlotte Regionals of Western North Carolina

Ohio including Northern Kentucky - Admission Network

Indiana Regional Officers of Admission and Recruitment

Hawai'i Admission Professional Association

Phoenix Area Regional College Counselors (non-affiliated group)

Nashville Area Regional Network

El Paso Admissions Recruitment Network

Kansas City Area Regional

Count of Primary Regional Groups

126

83

74

59

53

42

41

40

31

29

28

24

20

20

17

16

9

6

5

4

3

1

1

1

0

0 20 40 60 80 100 120 140

Regional Admission Counselors of California

Chicago Area Regional Representatives

Dallas/Fort Worth Admissions Regional Network

Mid-Atlantic Regional Counselors Association

Association of Regional Representatives of Oregon and Washington

Regional Officers of Admissions of the Rockies

Regional Officers of Admission Metro NYC

Houston Area Regional Network

New England Area Regional Representatives

Florida Regional Admission Counselors

Twin Cities Regional Admissions Representatives

Greater Atlanta Regional Network

San Antonio Regional Network

Austin Regional Counselors

St. Louis Area Regional Representatives

Association for International Regional Representatives - North America

South Texas Area Regional Network

Charlotte Regionals of Western North Carolina

Hawai'i Admission Professional Association

Ohio including Northern Kentucky - Admission Network

Indiana Regional Officers of Admission and Recruitment

Kansas City Area Regional

Phoenix Area Regional College Counselors (non-affiliated group)

Nashville Area Regional Network

El Paso Admissions Recruitment Network

Total Count of Regional Memberships

96

82

78

43

41

39

33

30

29

27

25

24

18

15

9

9

9

7

4

0 20 40 60 80 100 120

Western

Illinois

Texas

Pacific Northwest

Southern

Rocky Mountain

New England

New York

Potomac and Chesapeake

Pennsylvania

Minnesota

New Jersey

Hawaii

Indiana

International

Iowa

Ohio

Wisconsin

Great Plains

Total Count of ACAC Membership

Yes I serve on one or more ACAC

Committee(s)25%

No I do not serve on an ACAC or NACAC

Committee75%

DO YOU SERVE ON AN ACAC COMMITTEE?

Full time97%

Part time3%

11 month contract; paid full time

0%

Part time. 9 month contract.

0%

WHAT IS YOUR EMPLOYMENT STATUS

Public61%

Private39%

INSTITUTION STATUS

Small (Less than 5,000 students)

26%

Medium (5,000 -15,000 students)

27%

Large (More than 15,000 students)

47%

INSTITUTION SIZE

236

76

109

69

23

14

30

3

1

0 50 100 150 200 250

Counselor/Rep/Advisor/Recruiter/Coordinator

Senior Admission Counselor/Coordinator

Assistant Director

Associate Director

Senior Assistant Director

Senior Associate Director

Director

Assistant Dean

Dean

What Title Best Matches Your Own

Regionally Based32%

Campus Based68%

WHERE IS YOUR SUPERVISOR BASED

141

170

126

30

12

28

0

20

40

60

80

100

120

140

160

180

1 to 4 5 to 9 10 to 15 16 to 20 21 to 25 25+

Years School Had Regional

5861

48

22

30

1310

5

10

53 2 2 1

16

0

10

20

30

40

50

60

70

0 2 4 6 8 10 12 14 16

How Many Regionals Does Your School Employ?

304

100

26

23

22

22

8

8

7

4

4

3

1

1

0 50 100 150 200 250 300 350

Slate

Salesforce

Hobson's

Target X

Banner

Talisma

Homegrown or Institution Designed Option

PeopleSoft

Recruit

Emas

Simphony

MAUI

Element

PeopleSoft and Salesforce

What CRM Do You Use?

Yes94%

No6%

ARE YOU SALARIED?

12 Months91%

9-11 Months8%

6-8 Months1%

3-5 Months0%

HOW MANY MONTHS DO YOU WORK?

Yes69%

Unsure/New in my role14%

No14%

In theory but not in practice2%

Other1%

DO YOU RECEIVE MERIT BASED PAY INCREASES?

529509 502

462 456

378 378

314

180 167

90

100

200

300

400

500

600

What Benefits Do You Receive?

5 11

3918

4

2917 9

104

308

8

0

50

100

150

200

250

300

350

What Maternity/Paternity Benefits Do You Receive?

17

67

226

48

17

4

21

88

33

12 11

0

50

100

150

200

250

0 1 to 9 10 to 19 20-29 30-39 40-49 50+ Unlimited AccruedBased On

TimeWorked

Part of PTO Unsure/NA

How Many Sick Days Do You Receive?

1724

194205

43

815

0

26

11

0

50

100

150

200

250

0 1 to 9 10 to 19 20-29 30-39 40-49 50+ Unlimited AccruedBased On

TimeWorked

Unsure/NA

How Many Vacation Days Do You Receive?

388

39

109

0 50 100 150 200 250 300 350 400 450

the office is closed and I received paid time off.

the office is closed, but I must use vacation time or unpaid time off.

the office is open and I am expected to work unless I take time off.

During the week between Christmas and New Years….

Flex Time27%

Comp Time27%Over Time

3%

None42%

No Formal Arrangement1%

DO YOU RECEIVE FLEX, COMP, OR OVER TIME?

511

17

16

13

1

0 100 200 300 400 500 600

Home office exclusively

Regional office exclusively

I work primarily from home but we have a regional office space that Iam able to use

I work primarily from a regional office space but work at homesometimes

Main Campus Office

What Kind Of Office Do You Work From?

Yes37%

No63%

DO YOU REPRESENT YOUR ALMA MATER?

0-460%

5 to 924%

10 to 149%

15-194%

20-242%

25+1%

HOW MANY YEARS HAVE YOU BEEN A REGIONAL?

0-431%

5 to 932%

10 to 1418%

15-199%

20-245%

25+5%

HOW MANY YEARS HAVE YOU WORKED IN ADMISSIONS?

Yes61%

No39%

DO YOU READ APPLICATIONS?

By Territory85%

By College6%

Random6%

Alphabetic Split1%

NA1%

All Applications1%

HOW ARE APPLICATIONS ASSIGNED?

38

51

56

47

42

17

29

70

0

10

20

30

40

50

60

70

80

Less than 100 101-250 251-400 401-550 551-700 701-850 851-1000 1000+

How Many Applications Do You Read?

Bachelor's41%

Master's in progress12%

Master's45%

Doctoral Degree in progress

1%

Doctoral Degree1%

WHAT IS YOUR CURRENT DEGREE LEVEL?

Item Provided By School Personally Provided % Split N/A

ACAC Membership 82.5% 1.1% 0.0% 16.4%

Auto Insurance 20.3% 48.5% 0.5% 30.7%

Auto Repairs 14.1% 47.6% 0.5% 37.7%

Rental Cars 81.6% 3.2% 0.0% 15.2%

Fleet/Lease Car 23.3% 4.7% 0.0% 72.0%

Computer 97.5% 0.7% 0.0% 1.8%

Credit Card (P-Card) 81.0% 7.2% 0.2% 11.6%

GPS Unit 15.2% 29.5% 0.5% 54.7%

Home Office Stipend 16.6% 12.5% 1.3% 69.6%

Home Parking Spot 2.5% 28.9% 0.2% 68.4%

Internet 38.3% 36.9% 8.5% 16.4%

iPad/Tablet 41.3% 9.3% 0.0% 49.4%

NACAC Membership 67.4% 1.4% 0.2% 31.0%

P.O. Box 3.9% 7.8% 0.0% 88.3%

Printer/All-In-One 71.7% 15.9% 0.4% 12.1%

School Email Address 99.3% 0.0% 0.0% 0.7%

Storage Unit 5.2% 11.6% 0.5% 82.7%

Toll Pass 34.7% 26.8% 2.2% 36.3%

Voicemail 78.4% 7.7% 1.1% 12.9%

349

141

82

38

11 8 5 3 20

50

100

150

200

250

300

350

400

Mobilephone

Phonestipend

Wiredofficephone

None VOIP Googlevoice

Skype forBusiness

CiscoJabber

CampusPhone

What Type of Phone Do You Use?

No Reimbursement39%

Per Diem23%

Paid but dependent on some factors

22%

Full15%

Percentage of Per Diem1%

No Formal Policy0%

ARE YOU REIMBURSED FOR MEALS DURING LOCAL TRAVEL?

I do not receive a meal allowance

41%

Per-Diem/Reimbursement

32%

Work Credit Card or P-Card27%

HOW ARE LOCAL MEALS COVERED?

I may choose where I stay67%

I am required to stay at a specific hotel

25%

I am required to use on-campus housing

5%

Dependent on Other Factors

2%Stay with friends or family

1%

HOW IS LODGING COVERED FOR TRIPS TO CAMPUS?

Reasonable44%

Federal government per diem rates

21%

State Rate14%

No restriction8%

University Set Limit7%

Supervisor Set Limit4%

I do not stay in hotels for travel2%

No Resort Properties0%

4 Star or less0%

WHAT HOTEL RESTRICTIONS ARE IN PLACE?

248

187

184

122

110

94

85

83

49

49

40

24

19

17

10

6

6

5

4

3

2

2

2

1

0 50 100 150 200 250 300

Work with Alumni

Bus/Train/Fly-in Programs

Communications

Transfer Students

Staff Training

Multicultural Recruitment

Department Liason

Supervise Regional Staff

Group Visits

Parent Groups

CRM Lead/Trainer

Graduate Student Recruitment & Admissions

Supervise Campus Based Staff

Interns/Admission Ambassadors/Student Staff

Yield Events

Counselor Relations

International Recruitment

Financial Aid/Scholarships

Data Management

Study Abroad

Athletics

Gap Year Students

Veteran Recruitment

Home School Students

What Additional Responsibilities Do You Have?

Yes31%

No69%

DO YOU MANAGE A TERRITORY BUDGET?

311

282

266

228

220

186

140

125

85

18

16

5

4

3

0 50 100 150 200 250 300 350

Staff Development

Send-Offs and Receptions

Communications

Calling Campaigns

Conferences

Workshops

ACAC Responsibilities

Orientation(s)

On-Campus Camps

Territory Review and Management

NA/Don't Work

Data Management

New Staff Hiring

Summer Search

What Are Your Summer Responsibilities?

Web Based Video61%

Conference Call33%

I don't participate in staff meetings

5%

In Person1%

HOW DO YOU PARTICIPATE IN STAFF MEETINGS (THE MAJORITY OF THE TIME)?

241

173

93

63

51

48

19

11

7

4

4

4

3

2

1

1

1

0 50 100 150 200 250 300

Zoom

Skype

Google Hangouts

We do not use a web based video system

Cisco Webex

GoToMeeting

Microsoft Teams

FaceTime

Join.me

Adobe Connect

Blackboard

BlueJeans

LifeSize

Appear.In

Meeting Owl

Google Meet

Slate Screen Share

What Video Calling System Do You Use?

Yes70%

No15%

We do not use a web based video system

15%

IF YOU USE A WEB BASED VIDEO SYSTEM FOR STAFF MEETINGS, ARE YOU SATISFIED WITH THE SYSTEM YOU USE?

Yes79%

No21%

DO YOU ATTEND A STAFF RETREAT?

Yes19%

No81%

DO YOU ATTEND A SEPARATE REGIONAL RETREAT

3

24

47

122

139 136

91

0

20

40

60

80

100

120

140

160

None 1 to 20 21-40 41-60 61-80 81-100 100+

How Many High Schools Do You Visit in the Fall?

47

204

151

91

47

12 10

0

50

100

150

200

250

None 1 to 20 21-40 41-60 61-80 81-100 100+

How Many High Schools Do You Visit in the Spring?

3

24

47

122

139 136

91

47

204

151

91

47

12 10

0

50

100

150

200

250

None 1 to 20 21-40 41-60 61-80 81-100 100+

How Many High Schools Do You Visit In The...

Fall Spring

3

50

135

208

99

38

209

0

50

100

150

200

250

None 1 to 10 11 to 20 21-40 41-60 61-80 81-100 100+

How many college fairs do you attend in the fall?

2

121

194

176

49

162 2

0

50

100

150

200

250

None 1 to 10 11 to 20 21-40 41-60 61-80 81-100 100+

How many college fairs do you attend in the spring?

0

50

100

150

200

250

None 1 to 10 11 to 20 21-40 41-60 61-80 81-100 100+

How Many College Fairs Do You Visit In The…

Fall Spring

56

103

159

86

74

25

59

0

20

40

60

80

100

120

140

160

180

None 1 to 3 4 to 6 7 to 9 10 to 12 13-15 16+

How many local junior night/panel presentations/case studies are you asked to do each year?

58

161

126

79

38 39

13

48

0

20

40

60

80

100

120

140

160

180

None 1 to 3 4 to 6 21-30 31-40 41-50 51-60 61+

How many meetings/interviews do you conduct with students/families off campus?

108

367

62

24

0

50

100

150

200

250

300

350

400

None 1 to 3 4 to 6 7+

How many yield events do you host each spring in your territory/territories?

18

93

116

66

4739

29

132

22

0

20

40

60

80

100

120

140

Less than 100miles

101-250 251-400 401-650 651-800 801-950 951-1,100 1,101+ I representan

internationalinstitution

How many miles do you live from your campus?

I do90%

Recruitment team4%

Supervisor3%

Mix3%

WHO DECIDES WHAT VISITS, FAIRS, AND EVENTS YOU ATTEND IN YOUR TERRITORY?

378

310

244

127

85

80

54

45

45

11

2

1

0 50 100 150 200 250 300 350 400

Receptions/Yield Events

College Fairs

Hosting/Attending Summer Send-off Events

Letter or note writing campaigns

Alumni Panels

We do not utilize alumni volunteers

Calling Campaigns

Email Campaigns

Interviews

High School Visits

Counselor Development

Adopt a High School

How Do You Utilize Alumni Volunteers?

Me/Other Regional Staff40%

Alumni Office22%

Campus Based Admission Staff22%

We do not utilize alumni volunteers

14%

Combination2%

IF YOU UTILIZE ALUMNI VOLUNTEERS, WHO MANAGES THEM?

0

125

171

125

46

29 28

4

15

4 2

13

0

20

40

60

80

100

120

140

160

180

0 1 to 2 3 to 4 5 to 6 7 to 8 9 to 10 11 to 12 13-14 15-16 17-18 19-20 20+

How many trips do you make to campus in a year?

06 12

14

12

11

162

15

3

2

11

0

34

73 49

25

14

102

1

1

0

2

0

59

67 53

5 31 0 0 0 0 0

0

19

2 0 0 0 0 0 0 0 0 0

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0 1 to 2 3 to 4 5 to 6 7 to 8 9 to 10 11 to 12 13-14 15-16 17-18 19-20 20+

How Many Times Do You Visit Campus (By Distance From Campus)?

Under 250 Miles 251-800 Miles More Than 800 Miles I represent an international institution

225

283

54

0

50

100

150

200

250

300

1-3 Days 4-6 days 7+ days

When you return to campus, how many days are you there?

501

371

369

258

256

117

98

94

82

54

48

13

7

3

1

0 100 200 300 400 500 600

Staff Training/Academic Updates

Staff/Regional Retreat

Visit Programs

Counselor Bus/Train/Fly/Drive In programs

Meetings on Campus

Orientation(s)

Scholarship Programs

Student move in

Counselor Duties

Interviews for New Staff Positions

Review Committee

Reading Application Files

Open House

Student Interviews

Training New Staff

What are the reasons for your trips to campus?

I do not supervise others

81%

Other Regionals12%

Student Staff3%

Regional and Campus Staff2%

Application Readers1% Campus Based Staff

1%

WHO ARE YOU RESPONSIBLE FOR SUPERVISING?

Yes63%

No37%

DO YOU HAVE DEDICATED SUPPORT STAFF ON CAMPUS?

Administrative Personnel

64%

Other Counselor(s)18%

Student Worker11%

NA5%

Combination2%

WHO PROVIDES THE DEDICATED SUPPORT ON CAMPUS?

Director35%

Associate Director31%

Assistant Director19%

Vice President of Enrollment

6%

Dean6%

Regional Manager3%

TO WHOM DO YOU REPORT?

Annually80%

Semi-Annually9%

Not Sure/New in Role6%

No Formal Evaluation3%

Quarterly2%

HOW OFTEN ARE YOU FORMALLY EVALUATED?

28 27

47

38

128

100

68

39

74

7 7

62

0

20

40

60

80

100

120

140

January February March April May June July August September October November December Notsure/New in

my role

In what month are you formally evaluated?

427

204

154

147

136

135

130

129

96

86

80

73

55

5

2

1

1

0 50 100 150 200 250 300 350 400 450

College Search/Fit

Essay Writing/Editing

Communications/Publications

Alumni

CRM

Financial Aid

Data Analysis

Diversity/Access

Social Media

Transfer Process

Orientation

Athletics

Fine Arts/Performing Arts

International

Event Planning

Military/Veterans

STEM

What are your areas of expertise?

143

53

38

122

92

40

15

7

6

1

4

0 20 40 60 80 100 120 140 160

Part of a state

Part of multiple states

1 state

2-5 states

A geographic region

6-10 states

11-15 states

16-20 states

21+ states

All of the US

All of North America

What is the size of your territory?

145

108

45

8

3

0 20 40 60 80 100 120 140 160

Currently considering making the change to school/college counseling

Haven't previously served and not considering a change

Previously served as a school/college counselor at a high school

Previously served in a counseling role at a community basedorganization

Currently in a school counseling graduate program

Have you ever worked as a school or college counselor? Are you considering a move?

305

185

24

10

8

8

5

5

2

2

0 50 100 150 200 250 300 350

Autonomy/Flexibility

Working with Students/Families

Opportunities to Teach/Present

High School Counselors

Institution/Alumni

Professional Development

Data Analysis

Opportunities to Lead

Community Based Organizations

Travel

What do you enjoy most

94

92

72

69

54

53

32

15

13

13

12

10

8

5

0 10 20 30 40 50 60 70 80 90 100

Disconnected From Campus - Lack of Communication

Lack of Advancement Opportunities

Long Hours Away From Family, Night & Weekends

Salary

Challenging Financial Aid Discussions

Lunch Visits, HS Counselors Who Don't Care

Institutional Red Tape - Reimbursements, Per Diem, etc.

Working with Difficult Families

Lack of Training

Office Too Focused On Numbers and/or Events

Travel - Locally or To Campus

Office Buy-In…What Do Regionals Do?

Supervisor Knowledge/Buy-In

NA

What is your least favorite part of the job

Completely or Mostly False Neutral

Completely or Mostly True

[I feel like part of the team, equal to campus based staff] 27% 14% 60%

[I receive compensation and benefits on par with campus based employees in similar roles]

19% 15% 67%

[I am recognized for my work and accomplishments] 18% 17% 65%

[I receive the resources need to do my job] 12% 11% 78%

[Expectations from campus are clear and reasonable] 15% 20% 65%

[My campus based colleagues understand and respect my role] 25% 22% 53%

[My supervisor understands and respects my role] 6% 8% 86%

[I have opportunities to grow at my current institution] 44% 24% 32%

[I am currently looking or plan to look for a new regional position] 63% 20% 17%

[I am currently looking or plan to look for a new position in admissions] 63% 19% 17%

[I am currently looking or plan to look for a new position within higher education ] 57% 20% 23%

[I am currently looking or plan to look for a new position outside of higher education] 62% 18% 20%