Reseller Update - Avaya IP Office Knowledgebase

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Reseller Update

Update no: 151

Date: 2nd April 1998

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Announcing the availability of the SDX Reporter

The Remote Maintenance and Alarm Monitoring System for the INDeXand SDX Range of Communication Platforms

Announcing the release of the SDX Reporter

SDX Business Systems plc is pleased to announce the immediate availability of the SDXReporter on general release at Version 8.04. The purpose of this reseller update is tohighlight the key benefits and features of the SDX Reporter and the ordering mechanism.

Feature Summary

The SDX Reporter is a multi tasking system that is able to perform SMDR data logging andundertake other functions, such as remote diagnostic via a single RS232 port. This enablesthe customer to benefit from the services offered by SDX Managed Network Services as wellas the added maintenance and remote access functionality.

The SDX Reporter is an intelligent modem and data storage device specifically designed forthe SDX and INDeX® range of systems. The SDX Reporter offers advanced system alarmmonitoring, remote alerting of these alarms, added security and monthly maintenance reportsin addition to intelligent remote modem access.

The SDX Reporter also stores SMDR data from SDX / INDeX, keeping a record of all thecalls and the line usage of the system to which the SDX Reporter is connected. This featureis used to provide data for the monthly and quarterly reports, which form part of the SDXManaged Network Services product portfolio. The data is only accessible by SDX ManagedNetwork Services.

Maintainers, with the aid of the SDX Reporter, are able to differentiate the level of servicethey are able to offer customers, with the ability to offer rapid response times and proactivefault interrogation and reporting. This is achieved by setting alarm thresholds and severityparameters so serious alarms can be programmed to alert the maintenance centreimmediately.

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At the maintenance centre the SDX Central Remote Alarm Monitor application receivesAlarm Reports automatically from the remote SDX Reporters. For further details see theSDX CRAM section.

Remote programming saves valuable engineering time as upgrades and configurationchanges can be undertaken remotely. The SDX Reporter supports this functionality and actsas an intelligent modem, automatically resetting after every call and if unused automaticallyresets every 24 hours. This is designed to prevent modem lock up and consequently themodem is always available for use. The advanced functionality of the SDX Reporter enablesit to share an exchange line with other applications such as a fax machine, but achieves thesame functionality as having a dedicated exchange line. The SDX Reporter has the addedbenefit of a pick up button. The pickup button can be pressed a number of times to activatevarious functions, ranging from enabling immediate access to the SDX or INDeX to diallingpredefined maintenance numbers.

Feature Benefits

1) Remote System Access:• Added Security• System Access Record• Intelligent Modem Functionality

2) Alarm and Activity Monitoring:• System Interrogations• Mains Power Fail Monitoring• Remote Fault Alerting• Remote Re-programming

3) Data Capture:• The data is used by SDX Managed Network Services, to produce call management

reports.

The SDX Central Remote Alarm Monitor (SDX CRAM)

The SDX CRAM is an application residing on a Windows 95 PC with a modem installed andset to auto answer. The SDX CRAM will reside on the maintainer’s central site.

On detection of an alarm of significant enough severity on the SDX or INDeX system theSDX Reporter will automatically send the Alarm Report to the maintenance centre. The SDXCRAM will automatically answer the call and the Alarm Report is down loaded to theapplication.

The SDX CRAM produces an individual Alarm Report for each specific alarm and each site.The Alarm Report is logged on the SDX CRAM with the Customer Name, Time and Date ofthe call arrival.

The Maintainer is able to access this alarm information on returning to the PC running theSDX CRAM application. From the information provided in the Alarm Report the maintainer isable to evaluate the alarm. This enables the prioritisation of serious faults and helps ensureengineers with the most appropriate skill set are sent to site.

The SDX CRAM is an application complementing the functionality of the SDX Reporter. TheAlarm Report provides detailed fault analysis so potentially faults can be solved prior to thecustomer being aware there is a problem. This enhances the customer’s perception of themaintainer, as they are able to offer an improved quality of service. A price premium for thissuperior service can be charged and with the additional benefit to the reseller of theefficiencies offered by the SDX Reporter and SDX CRAM. The SDX Reporter and SDXCRAM are therefore essential tools for effective and efficient maintenance in the future.

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The SDX CRAM application and documentation is available from the SDX Web Site or viaour standard order mechanism.

Warranty and Repairs

The SDX Reporter Unit is subject to the standard SDX product warranty of 18 months. Allfaulty returns within this period will be repaired free of charge, under our normal terms andconditions. Outside of warranty the net repair charge for the SDX Reporter is to be advised.

Repairs to SDX Reporters require the entire product to be returned (including the SDXReporter Unit, PSU and cable).

Product Codes and Ordering

The SDX Reporter is supplied complete with Power Supply unit, SDX Reporter cable forINDeX (with an adapter required for use with SDX) and a technical manual.

The SDX Reporter is available now direct from SDX Business Systems plc with a short ordercode of REPT – 1. If the SDX Reporter is to be connected to an SDX system an adaptermust also be ordered, short code CAB-CVT.

The SDX CRAM is available now direct from SDX Business Systems plc with a short ordercode of SDX-CRAM. The SDX CRAM is also available from our internet site.

Product Code Product Description RSP £ Discount

REPT-1 SDX Reporter Unit, PSU and INDeXCable

440 20%

CAB-CVT 9 - 25 way Converter for connection toSDX

10 MLD

SDX-CRAM SDX CRAM Application FOC MLD

Compatibility

The SDX Reporter V8.04 is compatible with level 7.1 and all previous levels of INDeX andSDX software.

INDeXLink and SDX Managed Network Services

When sites commit to INDeXLink, which incorporates the traffic management and callmanagement reports from SDX Managed Network Services, they get a SDX Reporter free ofcharge. If the site already has a SDX Reporter installed; the Reseller who originally sold theSDX Reporter to the customer will be issued with a replacement SDX Reporter from SDXManaged Network Services.

If an SDX Reporter is already installed on site, the reseller has to inform SDX ManagedNetwork Services that an SDX Reporter is already installed on site. On the “Sales OrderProcess Form: INDeXLINK” there is a tick box to highlight to SDX Managed NetworkServices that an SDX Reporter is already in use. If this box is ticked SDX Managed NetworkServices will free issue an SDX Reporter to the reseller who submitted the application form.

Training

The SDX Reporter training is now covered in the INDeX course, T61 (INDeX Basics).Training is also available via the T10 SDX Reporter (MNS) course, and lasts one day at a

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cost of £125. It is recommended that the course be attended prior to installation of the SDXReporter. To book training courses contact Carol Bell on 01707 364 154.

For Sales Product Training please contact your Account Manager.

Issued by Jamie Lawson (Ext 4629)

Reseller Update

Update no: 152

Date: 9th April 1998

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STOCKTAKE

SDX Business Systems plc will be undertaking a full stocktake over the Bank Holidayweekend from Friday 1st May up to and including Tuesday 5th May 1998. We will not beprocessing orders on these dates.

Orders received on Thursday 30th April 1998 by 2.30pm will be processed as usual. Ordersreceived later that day, Friday 1st May or Tuesday 5th May (Monday 4th May is a BankHoliday), will be held over and shipped with our first shipment on Wednesday 6th May.

Please ensure that orders are placed in advance of the stocktake for any installationsscheduled in that period. The only exception to this statement is an Early Life Failure.These will be processed in the usual way.

Issued by:- Kim Honeywill (extn. 4266)DDI: +44 (0) 1707 364428

Fax: +44 (0) 1707 364415Tel: +44 (0) 1707 392200email: [email protected]: http://www.sdxplc.com

Reseller UpdateUpdate no: 153


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Licence Keys

SDX Business Systems plc are revising the processes associated with the ordering,despatch, invoicing and management of licence keys. These important changes are beingintroduced to simplify the licence key processes for both Resellers and SDX BusinessSystems. The most significant change is the introduction of a new licence key BBS (BulletinBoard System) to greatly enhance maintenance issues relating to licence keys.

The new BBS is an on-line electronic service that allows users to access and generate alltypes of licence keys. The fundamental purpose of the new BBS is to provide a mechanismto obtain licence keys for INDeX CPUs replaced during maintenance activity. The new BBSis accessed remotely by modem from any location and is available 24 hours a day, 365 daysa year. The new BBS is a real time service; there is no time delay between the request andgeneration of a licence key. It can also be used to view licence keys issued for new systemsand order additional licence keys for existing systems.

The changes are summarised in this Reseller Update and explained in greater detail in theattached document - Product Description INDeX Licence Keys. Please take the time tostudy the complete document in detail. The licence key changes are likely to have a positiveimpact on the processes of several departments and functions within your company, pleasecopy this document and the associated product description to your relevant colleagues. New Bulletin Board System (BBS)• A new BBS is now available that gives access to all types of licence keys. User IDs and

passwords are required to access the new BBS. Reseller principals have been contactedto determine a list of approved BBS users per Reseller.

• Access to the new BBS is required to obtain licence keys for maintenancereplacement CPUs.

• The existing BBS (providing only WOC and visual voice licence keys) is to be withdrawnon 29th May 1998.

Maintenance Replacement CPUs• CPUs purchased for stock purposes, e.g. maintenance spares, are no longer supplied

with any licence keys.• Licence keys required for maintenance replacement CPUs are ordered from the new

Bulletin Board System in accordance with the new process below. With effect from 29th

May 98, this process will be the only method to obtain licence keys for replacementCPUs and is summarised below:-1. Existing CPU diagnosed as faulty, replacement CPU obtained from maintenance

spares.2. Replacement CPU installed in INDeX system.3. Licence keys for replacement CPUs obtained via the new Bulletin Board System.4. Within 1 week the original CPU should be returned for repair to SDX Business

Systems. Returned CPUs should be accompanied by suitable paper work (e.g.Product Return Label and Advice Note) clearly identifying the reason for return andrequesting repair. Full details of our returns process are included in Reseller Update144, December 1997.

5. The CPU is repaired under current repair procedure, the CPU serial number will bechanged and the CPU returned to the reseller.

New Systems & Licence Keys• The visual voice (LIC-VVI) and 400 ACD agent (LIC-ACD-88) licence keys are supplied

FOC, and will continue to be supplied FOC, with CPUs for new systems.• The licence key for 2 WOCs is no longer automatically supplied with CPUs for new

systems and must be ordered when required. This was announced in Reseller Update146, 10th February 1998.

• Any other licence key that is required for a new system (with the exception of visualvoice and 210 ACD agent) should be ordered in the same manner as any other INDeXproduct. For a complete list of available licence keys, please refer to the “ProductDescription INDeX Licence Keys”. To simplify the ordering of licence keys a newcombined INDeX registration and order form has been created, refer to Reseller Update154. Licence keys will continue to be despatched in hard copy format to the equipmentdelivery address. Additionally licence keys issued for new systems may also be viewedvia the new licence key BBS.

• Following the introduction of the new BBS, the current telephone service operated bysales support and order processing, to confirm and obtain licence keys will be phasedout. The new BBS provides a more efficient mechanism to replace this service, with thebenefit of 24 hour real time access.

Existing Systems & Licence Keys• Any licence key that is required for an existing system can be ordered in the same

manner as any other INDeX product using the new combined INDeX registration andorder form, refer to Reseller Update 154. When ordering licence keys for existingsystems the CPU serial number must be specified. Licence keys will be despatched inhard copy format to the equipment delivery address. Alternatively licence keys may beordered via the new licence key BBS.

Silent Monitor• With effect from 29th May 98 the silent monitor licence key may only be obtained via the

new BBS. This process has the benefit that SDX Business Systems will no longer requireletters from end users confirming that Oftel requirements for the use of silent monitoringhave been satisfied. The new BBS has a mechanism that allows Resellers to positivelyconfirm that the Oftel requirements have been satisfied.

Licence Key – Order Code & Pricing Summary

Order Code Description RSPLIC-VVI Visual Voice Integration for SDX Voice Manager & Premier

Voice Mail. Automatically supplied with new system CPUsFOC

LIC-ACD-88 Licence Key for 400 ACD Agents. Automatically suppliedwith new system CPUs

FOC

LIC-WOC-1 Licence Key for 1 Operator Position £1700LIC-WOC-2 Licence Key for 2 Operator Positions £3400LIC-WOC-3 Licence Key for 3 Operator Positions £5100LIC-WOC-4 Licence Key for 4 Operator Positions £6800LIC-WOC-5 Licence Key for 5 Operator Positions £8500LIC-WOC-1/2 Upgrade 1 Operator Position to 2 Operator Positions £1700LIC-WOC-1/3 Upgrade 1 Operator Position to 3 Operator Positions £3400LIC-WOC-1/4 Upgrade 1 Operator Position to 4 Operator Positions £5100LIC-WOC-1/5 Upgrade 1 Operator Position to 5 Operator Positions £6800LIC-WOC-2/3 Upgrade 2 Operator Positions to 3 Operator Positions £1700LIC-WOC-2/4 Upgrade 2 Operator Positions to 4 Operator Positions £3400LIC-WOC-2/5 Upgrade 2 Operator Positions to 5 Operator Positions £5100LIC-WOC-3/4 Upgrade 3 Operator Positions to 4 Operator Positions £1700LIC-WOC-3/5 Upgrade 3 Operator Positions to 5 Operator Positions £3400LIC-WOC-4/5 Upgrade 4 Operator Positions to 5 Operator Positions £1700

LIC-DRC-8 Additional 8 B channels for DRC – Note 1 £800LIC-DRC-16 Additional 16 B channels for DRC £1600LIC-DRC-24 Additional 24 B channels for DRC £2400LIC-DRC-8/16 Upgrade additional B channels from 8 to 16 for DRC £800LIC-DRC-8/24 Upgrade additional B channels from 8 to 24 for DRC £1600LIC-DRC-16/24 Upgrade additional B channels from 16 to 24 for DRC £800

LIC-CTI Enables Level 6 series CTI stream £2500

LIC-MON Enable Silent Monitor feature – only available via new BBSfrom 29th May 1998

FOC

LIC-DIV Enables limited DTMF integration with third party voicemail

£1000

LIC-MOB Enables ‘mobile user’ feature for use with INDeX DECT

Enables ‘mobile user’ feature for use with other application

FOC

£1000

All licence key RSPs are subject to normal MLD (Matrix Level Discount).

Note 1 – Refer to the Product Description – INDeX Licence Keys for examples of howDRC licence keys are used.

Issued by: Andrew Saunders (extn 4175)Fax: 01707 376933Tel: 01707 392200email: [email protected]: http://www.sdxplc.com

Product Description – INDeX Licence Keys

38HBK00001SBV Issue 1 Page 1 of 9 April 1998

SDX Business Systems plcProduct DescriptionINDeX Licence Keys

CONTENTS

1. INTRODUCTION.................................................................................................................... 2

2. WHAT IS A LICENCE KEY? ................................................................................................ 2

3. AVAILABLE LICENCE KEYS.............................................................................................. 3

3.1 VISUAL VOICE MAIL INTEGRATION (LIC-VVI)........................................................................ 33.2 WOC, NOC AND VIOC OPERATOR POSITIONS (LIC-WOC-X)................................................. 33.3 DATA ROUTER CASSETTE (LIC-DRC-X) ................................................................................. 33.4 LEVEL 6 CTI (LIC-CTI) ......................................................................................................... 33.5 SILENT MONITOR (LIC-MON)................................................................................................ 43.6 DIVERT TONES (LIC-DIV)...................................................................................................... 43.7 MOBILE USER (LIC-MOB) ..................................................................................................... 43.8 ACD AGENT (LIC-ACD-88) .................................................................................................. 4

4. WHICH LICENCE KEYS COME AS STANDARD? ............................................................ 4

5. ORDERING LICENCE KEYS FOR NEW SYSTEMS .......................................................... 5

6. ORDERING LICENCE KEYS FOR EXISTING SYSTEMS................................................. 5

7. LICENCE KEYS FOR MAINTENANCE REPLACEMENTS.............................................. 5

8. THE NEW LICENCE KEY BBS (BULLETIN BOARD SYSTEM) ...................................... 6

8.1 DISPLAY EXISTING LICENCE KEYS .......................................................................................... 78.2 GENERATE LICENCE KEYS FOR SILENT MONITOR .................................................................... 78.3 GENERATE LICENCE KEYS FOR REPLACEMENT CPU ................................................................ 78.4 GENERATE LICENCE KEYS FOR NEW/ADDITIONAL FUNCTIONS................................................. 7

9. TELEPHONE ACCESS TO LICENCE KEYS....................................................................... 8

10. LICENCE ORDER CODES & RSP.................................................................................... 9



1. Introduction

SDX Business Systems plc are revising the processes associated with the ordering, despatch, invoicingand management of licence keys. This document aims to explain and clarify these important changeswhich are being introduced to simplify the licence key processes for both Resellers and SDX BusinessSystems.

Licence keys were introduced on INDeX as a method to:-

§ Licence software only products e.g. WOC and NOC§ Licence advanced value added features e.g. CTI§ Enable cost effective scalable solutions to be delivered with a single cassette e.g. DRC

No fundamental changes are being introduced and essentially licence keys are just another productelement of INDeX. They have order codes, a monetary value defined by RSP and must be ordered in asimilar manner as other INDeX components such as device cassettes. However, unlike device cassetteslicence keys are 16 character codes and not physical entities.

The only significant changes are the introduction of a new licence key BBS (Bulletin BoardSystem) and the confirmation of an enhanced process for issuing licence keys for maintenancereplacement CPUs.

This document provides the following information:-

§ What is a licence key?§ A list of all current licence keys.§ Which licence keys are supplied as standard.§ Ordering licence keys for new systems.§ Ordering licence keys for existing systems.§ Maintenance and upgrade issues.§ The new Bulletin Board System for licence keys.§ Licence key order codes and pricing details.

2. What is a Licence Key?

A licence key is an alpha numeric code that it is entered into the CPU via database programming toenable particular value added features. All CPUs have a unique serial number. Licence keys are issuedfor a specific CPU serial number and are therefore not transferable between CPUs.



3. Available Licence Keys

This section describes the current set of licence keys available for INDeX, their function, and ordermechanism. Order codes and RSPs are listed for all licence keys in section 10.

3.1 Visual Voice Mail Integration (LIC-VVI)

This licence key enables the INDeX DT Visual Voice Mail integration for use with the SDX VoiceManager and Premier voice mail products. This licence key is supplied free of charge with every newINDeX system order.

3.2 WOC, NOC and VIOC Operator Positions (LIC-WOC-x)

This licence key is used to enable a maximum of 5 operator positions on INDeX. These operatorpositions may be a mixture of WOC (Windows Operator Console), NOC (Network Operator Console)and VIOC (Visually Impaired Operator Console - formerly the VHOC). As announced in ResellerUpdate 146 of 10th February this licence key must now be ordered when WOC, NOC or VIOC productsare ordered. Separate order codes are applicable when upgrading the number of operator positions forexisting systems, refer to Reseller Update 146 for details.

3.3 Data Router Cassette (LIC-DRC-x)

These licence keys enable additional B channels for the DRC and must be ordered when required, referto Reseller Update 123 19th June 1997. As standard the DRC supports 8B channels. Licence keys areused to enable additional channels in increments of 8 to a maximum of 24 additional channels, i.e. atotal of 32B channels. Separate order codes are applicable when upgrading the number of additional Bchannels for existing systems.

DRC order example:-If a DRC (no modem options) with 16B channels is required the following should be ordered:

• DRC-0M £3600• LIC-DRC-8 £800

If at a later date, this DRC is to be upgraded to 32B channels, the following should be ordered:• LIC-DRC-8/24 £1600

3.4 Level 6 CTI (LIC-CTI)

This licence key is used to enable the Level 6 specification CTI port on INDeX systems running eitherLevel 6 or Level 7 software and should be ordered when required. The new CTI capability of Level 7will be licenced separately, details will shortly be announced via a Reseller Update.



3.5 Silent Monitor (LIC-MON)

This licence key enables the silent monitor function of INDeX. With effect from 29th May 1998 thislicence key will only be available via the new licence key BBS – refer to section 8.

3.6 Divert Tones (LIC-DIV)

This licence key was originally known as “cordless” on Level 6 software and was introduced to enableintegration with the Peacock RTS1250 CT2 cordless system. It should be ordered when required. Thislicence key may also be used to enable limited DTMF integration to third party voice mail systems.

The limited DTMF integration operates as follows:-1. It is possible to set a terminal divert all and divert no answer to a voice mail hunt group.2. When calls diverting to the voice mail hunt group are answered, the extension number of the

diverting extension is sent as a sequence of in band DTMF tones. This enables the voice mail toopen the appropriate mail box.

3. The extension number of the diverting extension is not sent for terminals set to divert on busy.4. The voice mail system is able to invoke and cancel message waiting indication through a DTMF

sequence that includes the voice mail hunt group and the target extension.5. Messages are retrieved by dialling the voice mail hunt group, message retrieval code, mail box

number and password.6. The visual voice integration features are not available via the DTMF integration.

This licence key is not required to support DTMF sending from DTs to analogue extension ports onlevel 7 series software, e.g. for door entry phones. This is a terminal menu option accessible viadatabase programming.

3.7 Mobile User (LIC-MOB)

The function of this licence key is to enable the mobile user function (parallel ringing) for use withINDeX DECT. This licence key must be ordered with INDeX DECT if the mobile user function isrequired and in such instances it is available FOC. If this licence key is required for any other type ofapplication (i.e. not for use with INDeX DECT) the RSP is £1000.

3.8 ACD Agent (LIC-ACD-88)

The ACD licence key was introduced in Level 7.0 software as the proposed method to licence the nextgeneration of Call Centre management products from SDX Business Systems. However, the licencemechanism for these new products will be revised (details will be confirmed at launch) and the ACDagent licence removed in future INDeX software versions.

This licence key determines the maximum number of ACD agents (including roaming agents) that maybe used on INDeX. Because the voice channels of the Premier voice mail products log on as ACDagents, systems using these products as well as systems using the ACD Manager will require thislicence key. The licence key enables between 5 and 400 agents in increments of 5. An ACD agentlicence to allow 400 agents (LIC-ACD-88) is automatically supplied free of charge with every newsystem.

4. Which Licence Keys Come as Standard?

With immediate effect licence keys for visual voice (LIC-VVI) and 400 ACD agents (LIC-ACD-88) areautomatically supplied FOC with CPUs for new systems.

Licence keys for two WOCs are no longer supplied with each CPU and should be ordered whenrequired. This was announced in the NOC Reseller Update 146 dated 10th February 1998.

CPUs purchased for stock purposes, e.g. maintenance spares, are no longer supplied with any licencekeys. Licence keys required for maintenance replacement CPUs are ordered from the new Bulletin



Board System – refer to sections 7 and 8.

5. Ordering Licence Keys for New Systems

When ordering a new INDeX system any licence keys that are required (with the exception of visualvoice and ACD agent) should be ordered in the same manner as any other system component. Tosimplify the ordering of licence keys a new combined INDeX registration and order form has beencreated, refer to Reseller Update 154. This new order form includes a licence key section.

As detailed in section 4, licence keys for visual voice and 400 ACD agents are automatically supplied.

Licence keys will continue to be despatched in hard copy format with CPU for new systems in theexisting manner. Additionally licence keys for new systems may be viewed via the new Bulletin BoardSystem, refer to section 8.1.

6. Ordering Licence Keys for Existing Systems

Additional licence keys for existing systems should be ordered using the new INDeX registration andorder form, see Reseller Update 154. When ordering licence keys for existing systems the CPU serialnumber must be specified on the order. Without the CPU serial number the order cannot be processed.

The ordered licence keys will be despatched in a hard copy format to both the invoice and deliveryaddresses. The new Bulletin Board System may also be used to view these licence keys, refer to section8.1.

As an alternative electronic ordering mechanism the new Bulletin Board System may be used to orderadditional licence keys for existing systems, refer to section 8.4.

7. Licence Keys for Maintenance Replacements

Licence keys are unique to each CPU serial number and are not transferable between CPUs. Thereforeif a CPU is to be changed as part of maintenance activity or other function, a set of licence keys will berequired for the replacement CPU.



Licence keys for replacement CPUs can only be obtained via the new Bulletin Board System, refer tosection 8 for details. The process associated with licence keys for replacement CPUs is summarisedbelow:-

1� CPU diagnosed by field engineer as faulty.2� Replacement CPU obtained from Reseller maintenance stock.3� Licence keys for replacement CPU obtained by field engineer using Bulletin Board System.4� Replacement CPU installed in system.5� Faulty CPU returned to SDX for repair. CPUs should be returned to SDX Business Systems

within 1 week. Details of the returns procedure are included in Reseller Update 144, December1998.

6� The faulty CPU is repaired under current repair procedure, the CPU serial number will bechanged and the CPU returned to the reseller.

CPUs purchased for stock purposes, e.g. maintenance spares, are no longer supplied with licencekeys.

8. The New Licence Key BBS (Bulletin Board System)

The new Licence Key BBS is now available, it is an on-line service that allows users to access andgenerate all types of licence keys. The fundamental purpose of the new BBS is to provide a mechanismto obtain licence keys for INDeX CPUs replaced during maintenance activity. The new BBS is accessedremotely by modem from any location and is available 24 hours a day, 365 days a year. The new BBSis a real time service, there is no time delay between the request and generation of a licence key.

The users of the new BBS are normally expected to be engineers. In order to use the new BBS, usersrequire the following hardware; modem (300 to 14.4k baud rates), PC terminal emulation software (e.g.Kermit) and PSTN line access. This is the same equipment that is required to use the current BBS andto remotely access INDeX systems. The new BBS is a menu driven application and users are promptedat all stages for any input that is required.In order to use the new BBS each user must be allocated a user ID and password. The user IDs andpasswords for the new BBS are allocated to individual engineers. This is very different to the currentBBS for which a single user ID and password was allocated to each Reseller for use by all engineerswithin the Reseller.

Each user ID has an associated user profile that is controlled by SDX Business Systems and determineswhich of the BBS functions the user may access. Reseller principals have been contacted with respectto the new BBS, and asked to confirm which members of their staff require user IDs and what BBSfunctions each member of staff can access.

The new BBS functions are summarised below:-

1� Display existing licence keys. 2� Generate licence key for silent monitor. 3� Generate licence keys for replacement CPUs. 4� Generate licence keys for new/additional functions.



The use of BBS function 4 (generate licence keys for new/additional functions) will attract an invoice,see below for further details. Therefore access to this function is subject to written confirmation fromReseller Principals that invoices resulting from BBS transactions will be honoured. However Resellerprincipals may decide not to request access to this function for their staff.

The existing BBS is to be withdrawn on 29th May 1998.

8.1 Display Existing Licence Keys

This BBS function is used to display licence keys that have already been issued by SDX BusinessSystems. All licence keys generated and issued by SDX Business Systems, for both new and existingsystems are held in a database and can be viewed from the new BBS. The BBS user enters a CPU serialnumber, the BBS then searches the database and the licence keys issued for that CPU are displayed.This function may be used to view licence keys for both new systems (for which the CPU has beendespatched from SDX) and existing systems.

There is a delay of one working day before licence keys generated via other BBS functions can beviewed in this manner

To ensure complete confidentiality the BBS only permits users to display licence key details ofcustomers registered to their company. Therefore you must advise SDX Business Systems of anymaintenance contracts won from the original system supplier. We will only accept as confirmation ofsuch a change, a letter from the end user. This should be addressed to Mary Vintner in Sales Support.

The use of this BBS function will not result in any invoices being generated.

8.2 Generate Licence Keys for Silent Monitor

The BBS function allows users to generate the licence key to enable silent monitoring. The user simplyenters the CPU serial number and when prompted positively confirms that the Oftel requirements forthe use of silent monitoring have been met. The silent monitor licence key is generated and displayed.


With effect from 29th May 1998 the silent monitor licence key can only be obtained via the new BBS.

8.3 Generate Licence Keys for Replacement CPU

This function is used to generate and display licence keys for a new CPU that is to be used as amaintenance replacement for a faulty CPU.

The user enters the serial number of the faulty CPU that is to be replaced. The BBS searches the licencekey database and determines the licence keys used by the faulty CPU. The user then enters the serialnumber of the replacement CPU. Licence keys are then generated and displayed for the replacementCPU to enable the same functions as the faulty CPU being replaced.The faulty CPU should then be returned within one week to SDX Business Systems for repair.The faulty CPU will be repaired under existing repair procedures. The CPU serial number is changedand the CPU returned to the reseller.

The function and process should also be followed when CPUs are changed as the result of a systemsoftware upgrade or similar activity.


8.4 Generate Licence Keys for New/Additional Functions

This BBS function provides an optional electronic purchase order mechanism for licence keys forexisting systems. It is used to generate and display new or additional licence keys for existing CPUs.The user enters the CPU serial number and the new or additional licence keys that are required are



immediately generated and displayed to the user.

The use of this function will result in an invoice being issued to the trade value (i.e RSP less MLD)of the licence keys that have been generated.

This function is particularly useful for upgrade activities for existing systems that do not involve anyadditional hardware, e.g. increasing the number of DRC B channels and provides an electronicpurchasing option as an alternative to ordering licence keys via the normal sales order processing route.

9. Telephone Access to Licence Keys

Following the introduction of the new BBS, the current telephone service operated by sales support andorder processing, to confirm and obtain licence keys will be phased out. The new BBS provides a moreefficient mechanism to replace this service, with the benefit of 24 hour real time access. The telephoneservice is expected to operate in parallel with the new BBS for approximately one month, beingwithdrawn at the end of June 1998. After this service is withdrawn it will not be possible to telephoneSDX Business Systems to obtain licence keys.

As explained in this document licence keys may only be obtained from SDX Business Systems in thefollowing ways:-

1� Ordered using the combined order and registration form for both new and existing systems.Licence keys will be despatched in hard copy format to the delivery and invoice address. Refer tosections 5 and 6.

2� Obtained using the new BBS refer to section 8.



10. Licence Order Codes & RSP

Order Code Description RSPLIC-VVI Visual Voice Integration for SDX Voice Manager & Premier

Voice MailFOC

LIC-ACD-88 Licence Key for 400 ACD Agents. Automatically supplied withnew system CPUs

FOC

LIC-WOC-1 Licence Key for 1 Operator Position £1700LIC-WOC-2 Licence Key for 2 Operator Positions £3400LIC-WOC-3 Licence Key for 3 Operator Positions £5100LIC-WOC-4 Licence Key for 4 Operator Positions £6800LIC-WOC-5 Licence Key for 5 Operator Positions £8500LIC-WOC-1/2 Upgrade 1 Operator Position to 2 Operator Positions £1700LIC-WOC-1/3 Upgrade 1 Operator Position to 3 Operator Positions £3400LIC-WOC-1/4 Upgrade 1 Operator Position to 4 Operator Positions £5100LIC-WOC-1/5 Upgrade 1 Operator Position to 5 Operator Positions £6800LIC-WOC-2/3 Upgrade 2 Operator Positions to 3 Operator Positions £1700LIC-WOC-2/4 Upgrade 2 Operator Positions to 4 Operator Positions £3400LIC-WOC-2/5 Upgrade 2 Operator Positions to 5 Operator Positions £5100LIC-WOC-3/4 Upgrade 3 Operator Positions to 4 Operator Positions £1700LIC-WOC-3/5 Upgrade 3 Operator Positions to 5 Operator Positions £3400LIC-WOC-4/5 Upgrade 4 Operator Positions to 5 Operator Positions £1700LIC-DRC-8 Additional 8 B channels for DRC £800LIC-DRC-16 Additional 16 B channels for DRC £1600LIC-DRC-24 Additional 24 B channels for DRC £2400LIC-DRC-8/16 Upgrade additional B channels from 8 to 16 for DRC £800LIC-DRC-8/24 Upgrade additional B channels from 8 to 24 for DRC £1600LIC-DRC-16/24 Upgrade additional B channels from 16 to 24 for DRC £800LIC-CTI Enables Level 6 series CTI stream £2500LIC-MON Enable Silent Monitor feature – only available via new BBS from

29th May 1998FOC

LIC-DIV Enables limited DTMF integration with third party voice mailsystems

£1000

LIC-MOB Enables ‘mobile user’ feature for use with INDeX DECT

Enables ‘mobile user’ feature for use with other application

FOC

£1000All licence key RSPs are subject to normal MLD (Matrix Level Discount).


Date: 14th May 1998

General Release of the Data Router Cassette (DRC) and INDeX DECT &The New Combined Order and Registration Form

General Release of the DRC and INDeX DECT

With immediate effect the DRC and INDeX DECT are now available on general release. It isno longer necessary to complete a controlled release form for either of these products.However the original reseller training and accreditation requirements for both of theseproducts remain in force.

The DRC is only available to Resellers with INDeX DRC Accreditation or INDeX VARAccreditation, refer to Reseller Update 123, June 1997 for details.

INDeX DECT is only available to Resellers who have completed the technical and producttraining requirements detailed in Reseller Update 117, May 1997.

The New Combined Order and Registration Form

To accommodate SDX Business Systems plc’s expanding product portfolio, a newRegistration and Order Form has been designed to incorporate a number of additionalelements. We will also provide you with a copy of this form in an electronic format (MicrosoftWord), which will enable you to efficiently complete the form on your existing PC. Theprimary objective is to introduce a single form that can be used to order all products fromSDX Business Systems.

The new combined Order and Registration Form should be used with immediate effect.

1. Why has it been redesigned?

§ To standardise on a single order and registration form for all SDX Business Systems’products (ordered through the Welwyn Garden City office).

§ To simplify the process and reduce the paperwork required, to order SDX BusinessSystems’ products.

§ To incorporate new product ranges, codes and prices§ To include all licence key order codes and pricing information§ To incorporate the original ACD upgrade form.§ To remove the need for separate registration forms for controlled release items.

The aim of this form is to provide you with an ordering mechanism which can be easily filledin and faxed to Sales Order Processing on 01707 364415. SDX Business Systems will beunable to process orders if:

1. The form is incomplete. Please complete the following information:§ Full Customer name§ Their address including the postcode§ The number of lines and extensions for each site§ A complete list of equipment that is to be installed on that site (including product

items that may come from your own stock).

2. The form is not clear and legible. Please complete the form in either:§ The electronic format as distributed, or§ Clear block capitals.

2. How to complete the form

Section 1 – Reseller Details. This section requires you to enter all of your details, includingname and address, telephone number, contact name (at your company), and deliveryrequirements. There is also a special instructions section for any specific deliveryrequirements.

Section 2 – Customer/Site Details. You are required to complete all parts of this section,especially the customer contact name and system configuration. Orders cannot beprocessed if these sections are incomplete.

Section 3 – Controlled Release Items / Additional Equipment If you are ordering anycomponents that are on Controlled Release, it is essential that you complete this section andinclude any additional information required for the controlled release product. Orders forControlled Release product cannot be processed if this section is incomplete. This sectionshould also be used for ordering additional INDeX equipment not listed in Section 4. Forexample cables, DECT accessories etc..

Section 4 – INDeX Equipment To Be Installed. Please use this section to indicate allINDeX components and associated products that you wish to order for the customer detailedin Section 2. If you are supplying any components for this installation from your own stock,please indicate these items by entering the quantity and “O.S.” (Own Stock) in place of thepurchase price in the “Trade” box on the Registration Form. Completing this section asrequested enables you to order any required INDeX equipment, but in addition enables SDXBusiness Systems to build an accurate profile of INDeX customer configurations. Thisimportant information helps us to understand how our products are used, which is essential toensure the success of future product developments and marketing initiatives.

Section 5 – SDX ACD Upgrades. Please complete all relevant sections

Issued by: Claire-Louise Norton (ext. 4235)DDI: 01707 364416Fax: 01707 372184E-Mail: [email protected]

Enclosures: SDX Business Systems Plc, Registration and Order Form

SDX Business Systems plcRegistration and Order Form

Order & Registration Fax: 01707 364415Page 1 of 3

All sections MUST be completed in full1. ReSeller Details

Reseller Order Number Delivery Name

Reseller Name

Contact Telephone No:

Delivery To Reseller Site Y N Customer Site Y N

Type of Delivery Standard Delivery Service * Next Day Delivery £ 25.00

Special Instructions

2. Customer / Site DetailsContact Name

Customer Name

Address 1

Address 2

Town

County

Postal Code Telephone No:

Configuration RequiredThis Section MUST be completed

Lines Extensions

3. Controlled Release Items / Additional EquipmentProduct Code Description RSP QTY Trade



All sections MUST be completed in full

4. INDeX Equipment To be Installed

Code Description RSP QTY Trade Code Description RSP QTY Trade

Cabinets and PSU’s Analogue Cassettes

INDRACK INDeX Rack £1495 AL-0-16 Analogue Cassette £1695

RACKMTKI Rack Mounting Kit £395 AL-2-8 Analogue Cassette £1195

IND-RAM 2 INDeX Remote Access £205 AL-4-2 Analogue Cassette £750

CABCU Control Unit Cabinet £395 AL-8-2 Analogue Cassette £1195

CABCU-100 Control Unit Cabinet 100S £295 AL-8-8 Analogue Cassette £1795

CABEX Extension Cabinet £350 Terminals

PSU 4 Power Supply Unit 4 £295 DSS-CH 42 Key Unit £285

PSU 8 Power Supply Unit 8 £695 DT1-CH DT1 Handset £89

Central Processing Unit DT3-CH DT3 Handset £159

CPUV 100 INDeX 100 Processor £895 DT4-CH DT4 Handset £195

CPUV 200 INDeX 200 Processor £1095 DT5-CH DT5 Handset £235

CPUV 400 INDeX 400 Processor £1995 TT3-CH TT3 Turret £295

CPUV 800 INDeX 800 Processor £3995 TT5-CH TT5 Turret £325

Device Cassettes Link Cassettes

ACA ACA Cassette £995 ELC Expansion Link Cass £250

DSLC-8 Digital Subscriber Line 8 £750 LC-1E0G Link Cassette 1 Exp, 0 GCU £750



DSLC-32 Digital Subscriber Line 32 £3150 DRC

DASS-8 DASS II Cassette 8 cct £650 DRC-0M Data Router 0 Modems £3600



ISDN Primary and Basic Rate Cassettes INDeX DECT

BRI-2 Basic Rate Interface 2 £795 DECT- START INDeX DECT Starter £3755

BRI-4 Basic Rate Interface 4 £1095 DECT-CH1 Single Charger + PSU £52

BRI-8 Basic Rate Interface 8 £1895 DECT-CH4 4 Way Charger + PSU £135

E-PRI-15 Primary Rate Interface 15 £1350 DECT-DBS DECT Base Station £550

E-PRI-30 Primary Rate Interface 30 £2600 DECT-DAB DECT Analogue Board £1015

CMB0-8-16 Combo Cassette 0/8/16 £1495 DECT-DEB DECT Expansion £1225

CMB6-2-16 Combo Cassette 6/2/16 £1495 DECT-DH1 DH1 Handset £205

Private Networking Additional Items

AC15-4 Analogue Cassette £1350

DPNSS-15 DPNSS Cassette 15 £2150

DPNSS-30 DPNSS Cassette 30 £3250

Order Value SUB Total 1 Order Value SUB Total 2



All sections MUST be completed in full

4. Index Equipment to Be Installed

Code Description RSP QTY Trade Code Description RSP QTY Trade

Windows and Network Operator Consoles Voice Manager

WOC WOC PC (20%) £1015 VMGR Ports Hours

WOCSWUK WOC (software only) £350 VMGR1F Ports Hours

NOCSERV NOC Server PC (20%) £1995 VFFAX One additional fax line £1500

NOCLIENT NOC Client PC (20%) £1395 +4 Hours Per additional 4 hours £1000

SDX ACD

ACD5 S/ Server for Agents

ACD5 WT Windows ACD Client £3995

ACD5 W/1 1 User Licence £2495 Feature Licence Keys

ACD5 W/3 3 User License £5995 CPU Serial Number:

ACD5 W/6 6 User License £8995 LIC-VVI Visual Voice FOC

ACD5 W/ADD Additional single licence £1495 LIC-ACD-88 L 400 ACD Agents FOC

ACD5 WPC Windows PC (20%) £1500 LIC-DIV Cordless/Divert Tones £1000

ACD WINWB Windows Wallboard £1995 LIC-CTI CTI Commands

[for level 6 s/w]

£2500

ACD SWB Scrolling Wallboard £1995 LIC-DRC-8B For 9-16 B Channels £800

ACD5 DB EXP Database Export SW £995 LIC-DRC-16B For 17-24 B Channels £1600

ACD COST Call Costing £1495 LIC-DRC-24B For 25-32 B Channels £2400

ACD Upgrades LIC-WOC-1 1 x Operator Position £1700

ACD 5.2 SUG Upgrade 5.0/5.1 to 5.2 FOC LIC-WOC-2 2 x Operator Positions £3400

ACD5.UG30 UG to level 5,30 Agents £3695 LIC-WOC-3 3 x Operator Positions £5100



ACD5 U30 Additional 30 Agents 5.2 £5000 DECT Purchase Order Number:

LIC-MOB Mobile User £1000

Order Value SUB Total 4

Order Value SUB Total 3 ORDER TOTAL VALUE (Sub Total1+2+3+4)

5. SDX ACD Upgrades

All sections Must be completed Existing ACD System Details New ACD System Details

X Dongle ID N/A

Current Level Of Software

If Call Costing Enabled - Std Code:

No Of Agents

Database Export (Up To 4.2a)

No Of Standard Satellites/ Clients

No Of Database Export Clients

No Of Qmax Interfaces

Total No Of Satellites / Clients



----------------------------------------------------------------------------------------------------------------------------

Controlled Release of INDeX Software Levels 7.2 and 7.1.1

Level 7.2

INDeX Level 7.2 software is planned to be available on Controlled Release during late May1998. Whilst best endeavours will be made to achieve this date, the actual move to ControlledRelease of this software will be announced via a future Reseller Update. Orders for thissoftware cannot be accepted until the Reseller Update announcing Controlled Release hasbeen issued.

The objective of this Reseller Update is to highlight the key features of Level 7.2 software andthe corresponding ordering mechanism.

Level 7.2 provides the software platform to support two new trunk interface cassettes for theinternational markets. Also incorporated are a number of functionality enhancements whichare summarised as follows:-

• Support of the 2 Megabit R2 Cassette (Not available in the UK)• Support of the Alog R Cassette (Not available in the UK)• VPN Over ISDN (Not available in the UK)• DPNSS Enhancements• ISDN Enhancements• Security Enhancements• Alarm Calls on POT’s

Further details of the above functionality will be available on the SDX Business Systems Webpage from 4th May 1998.

Level 7.2 Compatibility

Level 7.2 software will only run on the CPU V, and is compatible with the Global VoiceManager 5.9, the Premier Voice Manager 4.6, ACD 4.2/5.1/5.2 (for CPU V’s 200/400/800)and ACD 5.2 for use with the CPU V100. Level 7.2 software will not support the SDX Flat Bed(ACU) Operator Console.

Level 7.2 Software Upgrades

INDeX Level 7.2 software, Product Description and Technical Manual Addendum will bemade available FOC via the SDX Business Systems Web page. This area of the SDXBusiness Systems Web page is password protected, if you are unsure of who the nominatedpassword holder is within your organisation, please E-Mail [email protected] requestingthe name of the password holder.

A Level 7.2 upgrade pack may be ordered using the code INDEX-72 RSP £500 (normal MLDapplies). The upgrade packs will contain software at controlled release version level 7.2.Also included in the pack are the Level 7.2 Technical Manual Addendum and ProductDescription.

CPUs will continue to be despatched at 7.1 software until further notice.

The electronic serial number of a CPU does not change when it is upgraded to Level 7.2.Therefore the licence keys previously supplied with CPUs remain valid after upgrading toLevel 7.2.

The new features, facilities and associated benefits enabled by Level 7.2 are available toexisting INDeX users as a simple upgrade. Although Level 7.2 is available free of charge viathe Web page to our Resellers, the opportunity exists for Resellers to charge for the softwareelement of upgrades to existing systems. Therefore SDX Business Systems are suggestinga retail selling price of £595 for the software element of Level 7.2 upgrades.

Level 7.2 Training

Unlike other releases of INDeX software, it is not mandatory that engineers receive technicaltraining for Level 7.2. The documented changes in the installation, programming andmaintenance manuals will provide the information an engineer will require to understand thechanges from 7.1 to level 7.2. However, the INDeX workshop (T81) now includes Level 7.2and 7.1 functionality. If any Reseller would like to attend this workshop, please contact CarolBell on 01707 364154.

Similarly, the Level 7.2 documentation will provide the information required for Sales Training.However, if the Reseller requires a Level 7.2 Product Update, this should be arranged directlywith your Account Manager or Regional Account Manager.

Level 7.2 Controlled Release Registration

To ensure that the controlled release process is a success and that the appropriate level ofsupport is available it is important that we have complete visibility of all systems with Level7.2. Therefore, please notify SDX Business Systems when upgrading an existing system toLevel 7.2 by completing sections 1,2 & 3 (Controlled Release Items) of the Registration &Order Form which is attached to Reseller Update 154.

Level 7.1.1

INDeX Level 7.1 currently has a number of patches addressing several field issues. INDeXLevel 7.1.1 will include these patches and will only be available for the original CPU. Therewill not be a Level 7.1.1 for the CPU V, as 7.2 includes these patches along with additionalfunctionality. It is intended that Level 7.1.1 and 7.2 will both be available from the Web pagefrom the same date (currently planned for late May ’98). For more details on what patches areavailable for Level 7.1, please refer to Technical Tip number 79.

Note: Level 7.1.1 is purely a maintenance release and does not include any additionalfunctionality over 7.1.

Issued by Dave Garwood (extn 4306)Fax: 01707 376933Tel: 01707 392200email: [email protected]: http://www.sdxplc.com

- 1 -

®

Reseller Update

Update no: 156

Date: 12th May 1998

Announcing the availability of the Networked Operator Console, theSoftware Only NOCs and WOC to NOC Upgrade Kits at General Release

SDX Business Systems are pleased to announce the General Release of the NetworkedOperator Console (NOC). The NOC has been available since early March as pre-configuredServer and Client PCs. Networked Operator Console (NOC) Software only kits and WOC toNOC Upgrade Kits are now immediately available and are detailed in this Reseller Update.

The NOC is a Client/Server implementation of the existing WOC application incorporatingthe same functionality, but allowing a maximum of five simultaneous NOC Client positions.The NOC Server connects to INDeX in the same way as the WOC, via a single RS232connection to one of the INDeX serial ports. Any number of NOC Clients can existthroughout the network, but a maximum of five can be operational at any one time. TheNOC Clients connect to the NOC Server via an ethernet LAN.

The NOC Server may be configured to also support the first NOC Client, to create acombined Client/Server. When used in this configuration a maximum of three additionalNOC Clients can be supported, i.e. four operator positions in total.

If a Dedicated NOC Server is used, a maximum of five simultaneous NOC Client positionscan be supported, as shown below.

NOC Server and five NOC Clients

- 2 -

NOC Server

Process

NOC Client 2 NOC Client 3

NOC Client 5NOC Client 4

LAN

DT DT DT

DTDT

NOC Client 1

Serial Link

- 3 -

1) WOC to NOC Upgrade Kits

The WOC to NOC upgrade kits are intended to allow the customer to benefit from theadvantages of the NOC whilst protecting their original investment in the WOC. The WOC toNOC Server / Client upgrade kits offer a seamless upgrade to fully networked operatorpositions.

The WOC to NOC upgrade kits are only suitable for SDX Business Systems supplied PC 4’sand are not compatible with other SDX Business Systems supplied PCs. Identifying an SDXBusiness Systems supplied PC4 is made possible by looking at a label on the back of the PCdescribing the machine as an SDX PC4.133 (SDX PC4’s were supplied as the standard PCplatform from approximately November 1996).

1.1) Upgrade Kits

Separate upgrade Kits are available to allow conversion of WOCs to either NOC Server orNOC Clients.

The WOC to NOC upgrade kit consists:-

WOC to NOC Server Kit WOC to NOC Client Kit• WOC to NOC Server Upgrade Kit• Windows NT 4.0 software• Hard Drive• 2 x 16 MB Simms• CD ROM (inc Guide Rails)• Network Card• Envelope containing documentation and

overlays etc• 2 x NOC installation disks• 1 x Access Manager Disk• Mouse Mat• Speakers

• WOC to NOC Client Upgrade Kit• Win 95 software• Hard Drive• 2 x 4MB Simms• CD ROM (inc Guide Rails)• Network Card• Envelope containing documentation and

overlays etc• 2 x NOC installation disks• Mouse Mat

With aid of the WOC to NOC instruction sheet and the other elements of the WOC to NOCupgrade kits, a suitably trained engineer will be able to convert a WOC on an SDX PC4platform to a NOC Server or Client. The upgrading of WOCs to NOCs should only beundertaken by engineers who have suitable PC experience or have attended the ComputerSkills course T18, see training section for further details. Engineers installing WOC to NOCupgrade kits should have attended the NOC training course, T38, see training section fordetails. It is strongly recommended that WOC to NOC upgrades take place out of thecustomers core working hours, to ensure the minimum of disruption from normal operatorconsole working.

The advantage to the customer is the hardware platform does not have to change in order toupgrade the WOC to a NOC, which is inline with SDX Business System’s policy ofinvestment protection.

The WOC to NOC Server upgrade kit is not supplied with LAN cables for connection to theclients, these are not available from SDX Business Systems and should be sourced locally.The NE2000 compatible network cards supplied with the NOC are compatible with 75ohmcoax cable via BNC connectors and UTP cable via RJ45 connectors.

- 4 -

2) NOC Software Only

The NOC software only kits will enable the reseller to install the NOC on either customer orreseller supplied PCs. The installation of software only NOCs should only be performed byengineers who have suitable PC experience or attended the NOC training course T38, seetraining section for details. It is strongly recommended that engineers installing software onlyNOC have attended the NOC training course, T38, see training section for details.

The NOC Client software only kit comprises:-• NOC Client Software• Keyboard Overlay• User Guides and Manuals

The NOC Server software only kit comprises:-• NOC Server Software• NOC Client Software• Keyboard Overlays• User Guides and Manuals• Line Driver Cables and Line Drivers

The NOC Server is not supplied with LAN cables for connection to the clients, these are notavailable from SDX Business Systems and should be sourced locally. The NE2000compatible network cards supplied with the NOC are compatible with 75ohm coax cable viaBNC connectors and UTP cable via RJ45 connectors.

The specification of the NOC Server and Client PC is shown below:-

PC Spec. for NOC Server PC Spec. for NOC Client• Pentium P133 Processor• 32MB RAM• NE2000 Compatible Network Card• Windows NT 4.0 Workstation• Compatible Sound Card – note 1• Speakers for Sound Card – note 1

• Pentium P133 Processor• 16MB RAM• NE2000 Compatible Network Card• Windows 95

(see Note 2)

Note 1 – only required if NOC Server is to support the first NOC ClientNote 2 – no speakers or sound cards are required for the NOC Client machine

3) Licences

All orders for NOC software only products must be accompanied by the relevant order for alicence key. The licence keys for NOCs must be ordered even if the system already has therelevant licence key for WOC. For NOCs that are to be installed on an existing system theCPU serial number must be included with the order for the NOCs and the associatedLicences.

When upgrading from WOCs to NOCs an order for a licence key is not required with theorder. The original purchase of the WOC included a charge for the licence key element andtherefore a new licence key does not have to be re-ordered. Please note this is only the casefor WOC to NOC upgrades.

If further details of operator position licensing is required please refer to Reseller Update 146titled “Announcing the Controlled Release of the Networked Operators Console”.

- 5 -

4) Additional NOC Client positions

If the number of simultaneous NOC Client positions is to be increased on an existing system,an upgrade licence key must be ordered and a physical product element may be required(e.g. additional pre-configured PC or software only kit). The appropriate NOC upgradelicence key is selected from the table on Page 5 and is determined by the current number ofNOC Clients and the final number of NOC Clients required. When ordering NOC upgradelicences for existing systems the CPU serial number must be included on the order to ensurethat the correct licence keys are despatched.

5) Training

The NOC training course covers the fundamental aspects of the NOC Server and Clientinstallation, including the software only installation and WOC to NOC upgrades. The coursemust be attended prior to engineers attempting to install the NOC software only product. Thecourse code is T38, duration one day and costs £125.

The computer skills course T18 gives a comprehensive overview of the fundamental aspectsof PC literacy, including hardware installation and maintenance. This course providesessential skills required for the WOC to NOC upgrades. It is also a useful course for allengineers to increase the level of PC literacy within the Channel. The course duration is twodays and costs £125. All training courses can be booked now via Carol Bell in the normalmanner (DDI 01707 364154).

For more information regarding the training requirements required for NOC see ResellerUpdate 146 “Announcing the Controlled Release of the Networked Operator Console”.

6) Compatibility

The NOC Client V4.1 is compatible with INDeX Level 6.3.1 and Level 7.1 software. A patchis required if the NOC is to be used on Level 6.3.1 contact Technical Support Group on01707 364404 to arrange implementation of this patch.

It is recommended that systems to be used with NOC are upgraded to Level 7.1 software assoftware levels prior to this (e.g. 6.3.1) require a patch, for further details see ResellerUpdate 142.

For further information regarding the Operation of the NOC, the LAN Environment, LicenceKeys and other NOC issues please refer to Reseller Update 146.

7) Product Codes and Pricing

Operator Position Product Codes and Pricing

Order Code Product Description RSP £ DiscountNOCSERV Pre-configured NOC Server PC, also able to

support the first NOC Client1995 20%

NOCLIENT Pre-configured NOC Client PC 1395 20%NOCSERV-S/W NOC Server Software Only Kit 275 MLDNOCLIENT-S/W NOC Client Software Only Kit 75 MLDNOCSERV-PC4-U/G Upgrade Kit from WOC to NOC Server 1495 MLDNOCLIENT-PC4-U/G Upgrade Kit from WOC to NOC Client 1095 MLDWOC Pre-configured WOC PC 1095 20%WOC-S/W-UK WOC Software Only Kit 275 MLD

- 6 -

Licence Key Product Codes and Pricing

Order Code Product Description RSP £ DiscountLIC WOC 1 Licence Key for 1 x Operator Position 1,700 MLDLIC WOC 2 Licence Key for 2 x Operator Positions 3,400 MLDLIC WOC 3 Licence Key for 3 x Operator Positions 5,100 MLDLIC WOC 4 Licence Key for 4 x Operator Positions 6,800 MLDLIC WOC 5 Licence Key for 5 x Operator Positions 8,500 MLDLIC WOC 1 / 2 Upgrading 1 NOC Client to 2 NOC Clients 1,700 MLDLIC WOC 1 / 3 Upgrading 1 NOC Client to 3 NOC Clients 3,400 MLDLIC WOC 1 / 4 Upgrading 1 NOC Client to 4 NOC Clients 5,100 MLDLIC WOC 1 / 5 Upgrading 1 NOC Client to 5 NOC Clients 6,800 MLDLIC WOC 2 / 3 Upgrading 2 NOC Client to 3 NOC Clients 1,700 MLDLIC WOC 2 / 4 Upgrading 2 NOC Clients to 4 NOC Clients 3,400 MLDLIC WOC 2 / 5 Upgrading 2 NOC Clients to 5 NOC Clients 5,100 MLDLIC WOC 3 / 4 Upgrading 3 NOC Clients to 4 NOC Clients 1,700 MLDLIC WOC 3 / 5 Upgrading 3 NOC Clients to 5 NOC Clients 3,400 MLDLIC WOC 4 / 5 Upgrading 4 NOC Clients to 5 NOC Clients 1,700 MLDNOTE – NOC Client and WOCs are both operator positions and are enabled using thesame Licence Keys (i.e. LIC WOC X) as detailed above.

Example 1If 3 operator positions are required and will be installed on customer supplied PCs, with theNOC Server also providing the first Client position, the following should be ordered:-NOCSERV-S/W £275 – MLD2 x NOCLIENT-S/W £150 – MLDLIC WOC 3 £5,100 – MLD

Example 2If a site currently with 3 NOC Client positions wishes to expand to 4 NOC Client positions thefollowing must be ordered:-

NOCLIENT £1,395 – 20%LIC WOC 3 / 4 £1,700 – MLD

Example 3If a site currently running two WOCs wish to upgrade to 2 x NOCs the following need to beordered.

NOCSERV-PC4-U/G £1495 – MLDNOCLIENT-PC4-U/G £1095 – MLD

Issued by:- Jamie Lawson ext. 4629Tel:- 01707 392 200Fax:- 01707 376 933Email:- [email protected]:- http://www.sdxplc.com

- 1 -


Date: 18th May 1998

---------------------------------------------------------------------------------------------------------------

SDX ACD MANAGER LEVEL 5.2a SOFTWARESDX Business Systems plc is pleased to announce the controlled release of level 5.2asoftware for the SDX ACD Manager. The standard software level shipped will remain at level5.2 until the end of the controlled release period. It is envisaged that Level 5.2a will beavailable on general release at the end of June 1998.

New Features

SDX ACD now monitors up to 400 trunk lines as standard

With the introduction of level 5.2a software all ACD Server options will have the ability tomonitor up to 400 trunk lines as standard. Full details of the new system limits for each sizesystem are listed in the table overleaf in the New System Limits section.

SDX ACD now supports free agent logon of SDX Premier Voice Manager ports asstandard.

Level ACD 5.2a software enables all ACD Servers to have the ability to monitor up to amaximum of 32 SDX Premier Voice Manager ports without taking available agent logonpositions from the ACD servers licence. For example if a 210 Agent ACD server has a 20port SDX Premier Voice Manager connected, the maximum simultaneously logged on agentsavailable will still be 210.

Foreign Currency Symbol Support

Level 5.2a software will now support a foreign currency symbol string, up to three characterslong. This means that reports, which contain costs, will show the chosen currency symbol inthe relevant report column header, instead of the ‘£’ symbol.

Hide Call Costing

Level 5.2a software now has the option to hide the call costing menu facilities from the user,but still allow Outgoing Reports to be produced without call costs. This is a facility that hasbeen introduced specifically for the international markets.

- 2 -

New System Limits

The table below defines the available options now supported by each size ACD level 5.2aServer: -

Order Code SimultaneouslyLogged on

Agents

RegisteredAgents

AgentGroups

Lines TrunkGroups

ACD S/15 15 45 10 400 50

ACD S/30 30 90 20 400 50

ACD S/60 60 180 20 400 50

ACD S/90 90 270 20 400 50

ACD S/120 120 360 50 400 50

ACD S/150 150 450 50 400 50

ACD S/180 180 540 50 400 50

ACD S/210 210 630 50 400 50

ACD S/240 240 700 50 400 50

ACD S/270 270 700 50 400 50

ACD S/300 300 700 50 400 50

ACD S/330 330 700 50 400 50

ACD S/360 360 700 50 400 50

ACD S/400 400 700 50 400 50

Software Compatibility

Software compatibility between level 5.2a software and INDeX remains unchanged fromACD 5.2. The attached software compatibility chart demonstrates this.

SDX Premier Voice Manager software 4.6 or above is required if the roaming agent feature isto be used.

SDX Voice Manager software 5.8d or above is required if the roaming agent feature is to beused.

Windows Clients must be the same software level as the ACD server.For example an ACD client level 5.2a will not operate on an ACD 5.1/5.2 server and viceversa.

Database export clients must also be at the same level as the ACD server. Call costing datadisks are compatible between ACD software levels ACD 5.1, 5.2 and 5.2a. They are notcompatible with ACD level 5.0 software.

- 3 -

Controlled release procedure

To order an ACD with level 5.2a software the following process must be followed: -

New Sites

1. The Reseller must be ACD accredited.

2. Using the INDeX Registration and system order form the Reseller should completesections 1,2 and 3 and then send to SDX Business Systems Order Processing. Acopy of the form was sent out with Reseller Update 154. To ensure a swift responseplease give details of a contact within your organisation that can answer anytechnical questions that may arise from the application.

3. Once the installation has been approved the system will be despatched within thestandard turnaround (currently 10 working days).

Upgrades to Existing Sites.


2. Using the INDeX Registration and system order form the Reseller should completesections 1,2,3 and 4 and then send to SDX Business Systems Order Processing. Acopy of the form was sent out with Reseller Update 154. To ensure a swift responseplease give details of a contact within your organisation that can answer anytechnical questions that may arise from the application.


Technical Support Group (TSG) will provide telephone, and if required, onsite support to thereseller. The reseller is requested that any issues raised by the customer should be fed backthrough TSG.

Also at the end of the controlled release phase it may be necessary to release a new versionof software to address issues which have arisen during the controlled release phase. SDXBusiness Systems will issue this free of charge to any sites involved in the controlled releaseprogramme.

Note: - ACD level 5.2a software has successfully passed alpha testing, beta testing and fieldtrials on eight sites over a three month period.

New Servers

Orders placed will continue to be supplied at ACD 5.2. Please see the controlled releaseprocedure if ACD 5.2a. is required.

Windows Clients

Windows clients software will be supplied at ACD 5.2. Please see the controlled releaseprocedure if ACD 5.2a is required.

Call Costing

- 4 -

Call costing is compatible between ACD5.1/ACD5.2 and ACD5.2a

ACD 5.0/5.1/5.2 Upgrades to ACD5.2a

Sites currently running ACD level 5 may obtain a free upgrade to ACD 5.2a. Each upgrade isnot site specific, but should still be ordered on an individual site basis, following thecontrolled release procedure, using the INDeX Registration and System Order form. Theshort code for ACD 5.2a software upgrade is ACD 5.2A SUG.

Pre ACD 5 to ACD 5.2a Upgrades

If an upgrade to ACD 5.2a is required for a system pre ACD5.0 please follow the controlledrelease procedure.

Replacement software

Replacement software for ACD level 5.2a is available under order code ACD RS52A with anRSP of £99.

Emergency Dongles

ACD 5.2a will operate with current ACD level 5 emergency dongles.

Documentation

SDX Business Systems have produced an ACD 5.2a supplement for the ACD level 5 manualset. A copy of this manual supplement will be despatched to ACD Accredited Resellers. It isalso available on the SDX Business Systems Internet site (http://www.sdxplc.com) or byplacing a free of charge order on SDX Business Systems Order Processing. The order codeis D-ACD-52A.

Training

Due to the nature of the changes implemented on ACD5.2a retraining is not required forsales or technical personnel.

All technical training courses from May 1998 will cover ACD 5.2a. For full details on ACDtechnical training contact Carol Bell at SDX Business Systems on 00 44 1707 392200 x4154.

All Sales training courses will cover ACD5.2a with immediate effect.

Field Issues

Technical Bulletin No 44 contains details of the enhancements which have been made toaddress field issues raised on ACD 5.2. None of these issues are regarded as major andtherefore an upgrade to 5.2a is only recommended if a customer experiences one of thesespecific issues.

Attachments

Software Compatibility Chart for SDX and INDeX.

- 5 -

Issued by: John Graves (Extn 4643)Fax: 01707376933Tel: 01707392200Email: [email protected]: http://www.sdxplc.com

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Date: 8th May 1998

---------------------------------------------------------------------------------------------------------------

CyberGear and ArgentOffice Product Launch

1.0 IntroductionSDX Business Systems plc is pleased to announce to our Resellers the launch of theCyberGear and ArgentOffice product ranges from Network Alchemy Ltd (NA). Theseinnovative products deliver convergent voice and data solutions scaleable from 3 to 96 usersto the SME (Small Medium Enterprise) marketplace. The CyberGear and ArgentOfficeranges provide a total communications solution, with the ability to deliver the integratedfunctionality of a PABX, IP Router and LAN Hub with ISDN connectivity, Internet access,integrated voice mail and CTI support, all on a single product.

Network Alchemy Ltd is a recently acquired company within the SDX Business Systems plcgroup of companies. Network Alchemy are UK based and comprise a highly skilled team ofengineers and marketing professionals, who pioneered ISDN solutions for the SMEmarketplace in the early 1990s. Recent advances in standards and technology have beenapplied by Network Alchemy to a revolutionary range of products to meet the real needs ofusers. Included in this Reseller Update is the text of a press release issued by SDX BusinessSystems at the time of the Network Alchemy acquisition.

The purpose of this Reseller Update is to provide a comprehensive introduction to theCyberGear and ArgentOffice product ranges and contains the following sections:-

• CyberGear Product Overview• ArgentOffice Product Overview• Product Positioning - CyberGear & ArgentOffice vs. INDeX• Competitive Analysis• Routes to market• Training• Technical Support• Configuration• Pricing & Order Details• Warranty• Press Releases

2.0 CyberGear Product OverviewThe CyberGear range comprises 2 products, namely CyberGear TA and CyberGear Gold.Full details of these products can be found in the Product Description enclosed and aresummarised as follows:

§ CyberGear TA – An entry level ISDN Terminal Adapter (TA) which supports a singleBasic Rate ISDN (BRI) subscriber line (i.e. 2 x 64kbps channels) and 3 POT ports foranalogue devices such as telephones, modems or fax. Particularly suited to the HomeOffice environment.

§ CyberGear Gold – An IP Data Router which supports a single Basic Rate ISDN (BRI)subscriber line (i.e. 2 x 64kbps channels) and 6 POT ports, additionally offeringtraditional PABX call handling functionality to POT users. Particularly suited to the SmallOffice environment.

3.0 ArgentOffice Product OverviewAgain full details of this product range may be found in the Product Description, which issummarised as follows:

§ ArgentOffice - An integrated voice PABX and IP Router offering the same advancedfeatures as CyberGear Gold, but scalable up to 96 users through stacking add-onmodules as required. Particularly suited to the Small to Medium sized Officeenvironment.

4.0 Product Positioning - CyberGear and ArgentOffice vs. INDeX

We believe that the introduction of the Network Alchemy products into the SDX BusinessSystems portfolio is highly complementary to INDeX. The resulting product portfoliosignificantly increases the addressable market and is highly competitive within thismarketplace. Together the full product range provides integrated solutions suitable for thesmallest user through to the larger multinational corporation. Together the products alsoprovide solutions that meet the demands of both the most price conscious buyer and thecustomer in need of sophisticated business solutions.

INDeX, ArgentOffice, and CyberGear all realise the shared vision of convergent solutionsoffering real benefits. All products offer strong voice and data integration with excellentcomputer telephony functionality. Both platforms are available today, delivering innovationand real business benefits.

Note: Please see Figures 1-4 attached at the rear of this document which graphicallyrepresent the connectivity of the SDX Business Systems’ range of products

While the product ranges are highly complementary and share a common view onconvergence they are distinct in three main areas; scalability, functionality andPrice/Performance. To optimise the return on sales effort, Reseller profitability and customersatisfaction, it is important to understand these areas of distinction, ensuring that the mostappropriate product is proposed to prospects. The three areas of distinction are discussedbelow and developed into a product positioning matrix (see Section 4.4). This is a tool to helpdetermine the most appropriate product for a new prospect, based on an analysis of theircommunications requirements.

4.1 ScalabilityThe complete product range is able to cost effectively address the size range from 1extension user through to 864 ports. The following size segments are consideredindividually:-

1-6 extension users - The CyberGear products are clearly most appropriate for the smallbusiness or SoHo (Small Office Home Office) user. However future growth requirementsshould be considered as there is no upgrade path between CyberGear TA, CyberGear Goldand ArgentOffice.

7-80 extension users - In this size segment there is the choice of either ArgentOffice orINDeX 100-S. The choice of appropriate product will be determined by the price/performancerequirements of the user, the primary factor for consideration is the required telephonyfunctionality. INDeX is most appropriate where advanced call handling, private networkingand keyphones are required. ArgentOffice will be highly competitive where telephonyrequirements are not so demanding and key system operation is not required. Future growthrequirements should be considered with ArgentOffice which can scale to a maximum of 96extension ports and offers no upgrade path to INDeX.

80+ extension users - For all applications that require more than 80 extension users INDeXis clearly the most appropriate product, delivering scalability to 864 ports.

4.2 FunctionalityData – The Data capability on both product ranges is very strong. This functionality is integralon the Network Alchemy product range (including integral LAN Hub, Internet Access, andFirewall security) but optional on INDeX via the DRC. Basic rate and primary rate ‘S’interfaces are also available on INDeX to support the connection of ISDN data and videoproducts.

CTI - The Network Alchemy product offers excellent value for money for CTI through TAPIintegration. The INDeX product range offers optional computer telephony through anexceptional wide range of computer telephony interfaces including TAPI.

Voice Processing - Voice Processing is included and is supplied as an innovative softwareonly application with the NA product and delivers basic voice mail box functionality (no autoattendant or IVR), supporting message delivery to a Microsoft Exchange unified messagingenvironment. INDeX supports the market leading SDX Voice Manager and Premier voiceprocessing products, delivering more advanced voice processing functionality including voicemail, auto attendant, queuing, IVR and networked applications.

Telephony - The main differentiation between the products is the telephony functionality.The Network Alchemy products deliver PABX functionality that is highly appropriate for SMEsthat do not require the features of operator console, key system working or private voicenetworking. If, however, sophisticated call handling, full keyphone, operator console andvoice networking functionality are required, then the INDeX range should be proposed. TheINDeX product range also has optional call centre management functionality with marketleading management information systems.

The comparative telephony and call handling functionality of both product ranges issummarised in the table below:-

Function/Application INDeX NetworkAlchemy

Scalable *** **PABX *** **Keysystem *** -ACD *** -Voice Processing *** **CTI *** **Voice and Data *** ***Internet Access *** ***ISDN *** **Voice Networking *** -

- = Not Available* = Poor** = Good*** = Excellent

4.3 Price/PerformanceIn general terms the performance or functionality of a product in relation to its price can beconsidered as an indication of the value it represents. If the price and performance of variousproducts are plotted on separate axis, the relative value of the products can be compared. Aproduct with performance and price in proportion offers good value, a product withperformance greater than price offers excellent value and vice versa.

The relative price/performance of INDeX, CyberGear and ArgentOffice are compared in thissection. The functionality on the INDeX platform is at a higher level than that on the NetworkAlchemy product. This is particularly true for telephony functions and scalability. However,the NA products are available at a lower price point and represent excellent value, where thefunctionality is appropriate for the customer requirement.Both product ranges offer excellent future proof solutions for the business user concernedabout integrated communications today. INDeX is the natural choice where sophisticatedtelephony, scalability or call centre functionality is required. In contrast the Network Alchemyproduct offers true convergence at a very attractive price point, focused on deliveringexceptional value for money yet at the same time giving outstanding data capability withgood computer telephony.

4.4 INDeX, CyberGear and ArgentOffice Compared

4.4.1 Price vs Performance

4.4.2 Performance vs. Scalability

SIZE

Performance

CyberGear

ArgentOffice

INDeX100/100-

INDeX 200/400/800

PRICE

Performance CyberGear

INDeX

ArgentOffice

4.4.3 Product Positioning Matrix

Size Segment Application Recommended Product

1-6 Extensions Any CyberGear

7-24 Extensions Key-system/Hybrid

Voice Networking

Advanced Voice Processing & Data Capability

Call Centre

Computer Telephony (TAPI & other interfaces)

INDeX 100-S

Low cost voice and data

Voice processing

Low cost computer telephony (TAPI)

Single product SME communication solution

ArgentOffice

25-80 Extensions Key-system/Hybrid

Full PABX/Operator Console

Voice Networking

Advanced Full Voice Processing & DataCapability

Call Centre

Computer Telephony (TAPI & other interfaces)

INDeX 100-S

Low cost voice and data

Voice processing

Low cost computer telephony (TAPI)

Single product SME communication solution

ArgentOffice

80+ Extensions Any INDeX

5.0 Competitive AnalysisThe Network Alchemy products are unique in being the only integrated voice and dataproducts with in-built PABX and computer telephony functionality on the market today.Therefore the products are clearly differentiated against traditional solutions of PABX anddiscrete router or multiplexer. The positioning information in Section 4 will also prove usefulin competitive situations against traditional PABXs.

Similar products to the NA are appearing in the market place. However these integratedvoice and data products do not provide the same the same high level of functionality. Theseinclude the Teltrend IQ 460 and NIQ 800, and the Mitel Kontact.

5.1 Teltrend’s IQ 460 and NIQ 800The IQ 460 is a simple TA similar to the CyberGear TA while the NIQ 800 is a router similarto the CyberGear Gold. The products offer only simple PABX functionality and do not havevoice mail or computer telephony capability. These products also have a higher selling priceand have lower reseller margin opportunity than CyberGear.

5.2 Mitel KontactThe Mitel Kontact is an integrated voice and data product with integral routing and PABXfunctionality. The product is managed by the Gandalf division of Mitel with historic originsderived from the KNX product range which was sold to Global Village and in turn to Mitel.

It comes in four configurations and is more of a competitor to the low end ArgentOfficeproducts rather than the CyberGear range. It is aimed at the retail market with its emphasison X25. Although at a similar price level it is not as scalable as ArgentOffice and has no

computer telephony or additional WAN interfaces. In addition, voice and data call set upappear to be separate and with no dynamic call set up.

The product does not appear to have been launched and planned distribution channelsappear limited.

6.0 Routes to MarketThe Network Alchemy range of products is not exclusively available through the existing SDXBusiness Systems’ channel. NA have established sales channels that will be enhanced withadditional routes to market. The following distribution strategy will operate, with the objectiveto maximise market share of the products whilst attempting to minimise price erosion andavoid channel conflict:

• SDX Business Systems plc will supply NA products to existing and future INDeX channelin the UK and abroad. SDX Business Systems will not supply to any other channels in theUK.

• NA will continue to supply their existing accredited channel of ‘Network Alchemists’, theseare listed below:-• Calltell Communications Ltd• Open Networks Integration Ltd• The Datacoms Warehouse Ltd• MTV Telecom Distribution plc

• NA will seek to establish new channels that may include resellers, distributors, OEMs andPTTs. These channels will include both data communication and telecommunicationpartners.

• NA will not supply INDeX Approved or Accredited Resellers or Recognised INDeXResellers

7.0 Training RequirementsThe simplicity of installation, configuration and ongoing management of the NA productrange allows a fast track introduction of these products into your business. There is no formalaccreditation for CyberGear and ArgentOffice, but minimal training as detailed below must beundertaken.

7.1 Technical Product TrainingA minimum of two Reseller engineers must complete the one day Network Alchemyinstallation, programming and maintenance course. The course code is T67, the price is £125per person and course places should be booked via Carol Bell on 01707 364154 in the usualmanner. This course covers product functionality, voice & data connectivity, installation,configuration and maintenance of both the CyberGear and ArgentOffice products.

A level of data communications competency is assumed and students are recommended tohave completed the Data Literacy course T37.

Courses are being scheduled and will be notified in due course. In the interim, please confirmcourse availability with Carol Bell on 01707 364154. On-site training can be arranged ifrequired, please contact Alan Ralph, Technical Training Manager for details.

7.2 Sales Product TrainingSales people selling the Network Alchemy product are recommended to complete the oneday Network Alchemy sales product course. The course should be booked via Claire Nortonon 01707 364720, the cost is £50 per person. This course covers the voice & datafunctionality and features, benefits and configuration of both the CyberGear and ArgentOfficeproducts. A level of data communications competency is assumed. Students arerecommended to have completed the Data Literacy course T37.

Current scheduled course dates are 22nd May, 15th June and 3rd July 1998.

Additional courses are being scheduled and will be notified in due course. On-site trainingcan be arranged if required, please contact your SDX Account Manager for further details.

8.0 Technical SupportTechnical support for NA products will be provided by our Technical Support Group (TSG) inWelwyn Garden City on 01707 364404.

9.0 System Component and Configuration DetailsDetails of all NA system components are specified in full in the Product Description enclosedwith any configuration parameters for the ArgentOffice system and its Expansion Modules.

10.0 Pricing and Ordering DetailsA new section of the current Price List (Section 13 – Network Alchemy) is in preparation andwill be available FOC from Sales Order Processing next week. This will includes productdetails with corresponding line drawings of the equipment, plus full pricing and upgradedetails. The attached extraction of this section specifically relating to pricing of NA equipmentis enclosed for your attention. Please note all prices are subject to MLD at the prevailing rate.

Details of the availability of NA products will be supplied shortly with correspondingRegistration and Order Forms, which will subsequently be processed via SDX Sales OrderProcessing as standard. Orders placed for CyberGear and ArgentOffice equipment byResellers who have not completed the necessary training will not be processed.

11.0 Warranty and ReturnsAll components of NA products are supplied with a 12 months repair or replacementwarranty, effective from date of invoice. The existing early life failure (ELF) procedure forINDeX will apply. Failures out side of warranty are subject to repair charges as detailed in fullin the Price List Section 13 when issued.

12.0 Press ReleasePlease see attached a copy of the Trade Press Release issued on 7th April 1998 andannouncing the acquisition of Network Alchemy Ltd by SDX Business Systems plc.

Issued by: Andrew SaundersDDI: 01707 364175Fax: 01707 376933E-Mail: [email protected]: http://www.sdxplc.com

Enclosures: Figures 1-4 – SDX Business Systems plc - Product Range Positioning

Network Alchemy Product Description

Price List Section 13 – Pricing Extraction

Copy of Trade Press Release

- 1 -


Date: 14th May 1998

------------------------------------------------------------------------------------------------------------------------

SDX Voice Manager – Now fully Millennium Compliant

All SDX Voice Managers shipped from the 18th May 1998 will be supplied with version 5.9/08and will be fully Year 2000 compliant.

An upgrade ‘kit’ for SDX Voice Managers with version 5.9 and above (comprising two disks &an upgrade procedure) can be ordered FOC through sales order processing using code: -VM5908-SUG

Please note this upgrade kit is only suitable for sites currently on 5.9 and above.

If an upgrade to version 5.9/08 on an existing customer site is required, it must be at version5.9 or above. If an older version is present, it must be upgraded to version 5.9 before beingupgraded to 5.9/08. Version 5.9 can be ordered using code VM59-FD-SUG this pack will alsocontain the upgrade to 5.9/08. Please refer to Reseller Update 042, 15th March 1996 for fulldetails on features and ordering procedure.

Voice Mail Fraud Prevention

Unfortunately previous advice in the form of Reseller Updates and similar communications,to reduce the risk of voice mail fraud has not been heeded in all cases and a furtherincidence has been reported to SDX Business Systems. Even one case is one too many.From the 18th May 1998 all SDX Voice Manager systems shipped (at version 5.9/08) willhave the ‘transfer to’ feature, in customisation options, disabled by default. From the users’perspective, they will not have the option of remotely altering call routing options via DTMF(modifications can still be made via the front screen). This action completely disables thepossibility to dial an unexpected number through SDX Voice Manager.If an end user wishes to make use of this feature, it is the reseller’s responsibility to makethem aware of the potential risks. This passes the ultimate responsibility to the user to ensureadequate precautions are in place. Therefore, the ability to perform a trunk to trunk transferthrough SDX Voice Manager must specifically be requested by the end user as, by default, itwill be disabled.The 5.9/08 upgrade disks will, by default, also disable this feature. Instructions for enablingthis feature can be found in Technical Bulletin 52.

Guidelines to reduce the risks of voice hacking are outlined below.

Passwords and Permissions listsIf using a modem for remote maintenance, it is essential that the INDeX/SDX passwords bechanged from the defaults. In addition, within the permission lists, access to parameters suchas terminal programming can be restricted.

- 2 -

Call BarringTo reduce the risk of abuse of trunk to trunk connection through the SDX Voice Manager,several aspects of INDeX and SDX Voice Manager programming should be modified.

1. Premium rate numbers should be call barred.2. The two wire ports of the SDX Voice Manager should be barred from international calls

(where this suits the customer's requirement).3. The INDeX ability to assign different call barring status in day/night service can be used to

further restrict abuse. For example, in Night Service the SDX Voice Manager ports couldbe assigned internal status only. In addition, the tenant/area facility can be used to allowthe SDX Voice Manager ports to go into Night Service at an earlier time than otherextensions. (If appropriate to the customer).

4. Freephone numbers are a particular target, ensure the appropriate barriers are in place.One of the features of the SDX Voice Manager is to ignore touch-tones for out of hour’smessage/message taking.

If alerts to PSTN numbers to deliver message waiting notification (or other similar servicese.g. fax back) are not required, then all the SDX Voice Manager two wire ports should beassigned internal status only (in day and night service). Where alerts to PSTN numbers arerequired, the risk of hacking can be reduced in the following way: -

a) The number of SDX Voice Manager channels that can raise alerts should be limitede.g. on a four port system allow one/two alert channels. This is set up under channelallocation in the maintenance engineers menus on the SDX Voice Manager. N.B. Inthe INDeX group set up, ensure the alert channel(s) are last in the sequential group.

b) Ensure the associated two wire ports on INDeX have the relevant call barring statuse.g. local/national/international. Ensure the remaining SDX Voice Manager two wireports on INDeX have internal call status only.

c) The alert channels can be excluded from the SDX Voice Manager access group (400in default). However, this will reduce the number of channels available for voice mailaccess.

Password Protection for MailboxesAll mailboxes are provided with password protection, which should be invoked at installation.In default, the passwords are 3 digits but can be increased up to 8 digits if required. It ishighly recommended that at least a 4-digit password be usedGeneral guidance for passwords: -

1. They must not reflect any obvious numbers (i.e. extension number, 123 etc.)2. ALL Mailboxes, which are used for configuration purposes (voice mail ports, tone menu

cards etc.) which are not accessed to retrieve messages, should have passwords enteredlonger than the maximum, permitted digit length. This bars any access to that mailbox.

3. Mailbox users should be urged to change passwords on a regular basis

General housekeeping

System Managers should periodically ‘clean’ the database of unused mailboxes. Forexample, when an employee leaves the company, the mailbox should immediately bedeleted or password changed. Statistical information (on the System Administration screen)on the number of failed password attempts gives an indication of attempted fraudulent use.This should be viewed regularly.

These recommendations, which are easily implemented, are designed to protect thecustomer from misuse of voice processing systems. Responsibility to ensure theserecommendations are followed is with the Reseller.

Issued by:- Mark Massingham (extn. 4170)Tel:- 01707 392200Fax:- 01707 376933Email:- [email protected]

- 3 -

Internet:- http://www.sdxplc.com


Date: 14th May 1998

---------------------------------------------------------------------------------------------------------------

CD ROM Version 1.1

The best CD ROM on the market just got better!The new updated INDeX Encyclopaedia is now available and a copy has been enclosed withthis Update for your information.

Please note however that there is only one version of this release (equivalent to the old Blueversion, i.e. no Yellow version this time). A “potted” version of the SDX Business SystemsWebsite has been included on the CD with reference to users as to how the site may beaccessed. Subject to password control, all current documentation and User Guides may bedownloaded through the Web - this CD no longer contains documentation or user guides.

New content, additional functionality.This new version includes updated information on the core INDeX product range includingDECT, the Data Router Cassette (DRC) and changes in the CTI arena. In addition we haveupdated the SDX Business Systems Company Profile, included information on First ChoiceCTI and SDX Managed Network Services, plus added new case studies relative to recentinstallations of the latest applications.

Additional functionality has been added to facilitate printing of single slides when using eitherthe Overview or Slide Show media types. This provides quick and simple notes forpresentation prompts or for handout purposes.

To assist in preparation of your own presentations and documents, a small graphics libraryhas been distributed with the Encyclopaedia. This contains accurate pictures of the handsetsand cabinets in the INDeX range. Installation instructions for the images are on the attachedsheet.

Additonal copies of the CD ROM are available against standard orders placed using the code“DS-ROM”. The CD ROM is priced at £125.00 for a pack of 25.

Issued by: Janet LennonDDI: 01707 364718Fax: 01707 376933E-Mail: [email protected]: http://www.sdxplc.com

INDeX Graphics – Installation Instructions

1. From Microsoft Windows Explorer (or File Manager if using Windows3.11), access the directory “d:\sdx\graphics” (where “d” is the CD ROMdrive) and access the “readme” file for a summary of the file’s inclusionsand limitations on use.

2. Copy the “graphics.exe” file to your Windows directory.

3. Now exit Microsoft Explorer (or File Manager) and go to the MS-DOSprompt from your desktop and ensure you are in the “c:\windows”directory. Should you display any other location, then use the command“cd c:\windows” and the return key to relocate. (Please note that aspace is required after “cd”).

4. The command required to re-inflate the images is “graphics –ssdx02”,then press return. Please note that a space is required between “graphics”and the hyphen, but not between the hyphen and the “s”. Also that thecommand involves a zero rather than the letter “o”.

5. Type the command “dir” and the return key and the subsequent list offiles within your Windows directory should now include the various bitmapimages. Typing “exit” and the return key will return you to your Windowsdesktop.

6. Now you can utilise the graphics as required within other media.

For example: Should you want to include a picture of an ACD Turret within aWORD document, then from the document itself use the toolbar options to“Insert”, “Picture” and “From File. Then go to your “c:\windows” directoryand preview the “acdturre” file, or any other image now stored on your harddrive.


Date: 14th May 1998

----------------------------------------------------------------------------------------------------------------------------

Training dates for CyberGear and ArgentOffice Products

Please find below Technical and Sales training dates for CyberGear and ArgentOfficeproducts.

Technical June July Aug Sept Oct Nov Dec Days Price

T67 25, 26 10, 24 14, 28 11, 18 9, 16 6, 27 11, 18 1 £125

A minimum of two Reseller engineers must complete the one day Network Alchemyinstallation, programming and maintenance course. The course code is T67, the price is£125 per person and course places should be booked via Carol Bell on 01707 364154 in theusual manner. This course covers product functionality, voice & data connectivity,installation, configuration and maintenance of both the CyberGear and ArgentOffice products.

Sales May June July Days Price29 15 3 1 £50

Sales people selling the Network Alchemy product are recommended to complete the oneday Network Alchemy sales product course. The course should be booked via Claire LouiseNorton on 01707 364720, the cost is £50 per person. This course covers the voice & datafunctionality and features, benefits and configuration of both the CyberGear and ArgentOfficeproducts. A level of data communications competency is assumed. Students arerecommended to have completed the Data Literacy course T37.

N.B. Please note the change of sales training date advised in Reseller Update 158 from 22nd

May 1998 to Friday 29th May 1998.

Issued by:- Sarah Stacey extn 4162Tel:- 01707 364 162Fax:- 01707 372 184Email:- [email protected]:- http://www.sdxplc.com


Date: 8th June 1998

-------------------------------------------------------------------------------------------------------------------

Controlled Release of INDeX Software Levels 7.2 and 7.1.1

With immediate effect SDX Business Systems plc are pleased to announce that INDeXLevel 7.2 and 7.1.1 software are available on Controlled Release.

The objective of this Reseller Update is to highlight the key features of Level 7.2 softwareand the corresponding ordering mechanism.

Level 7.2

Level 7.2 provides the software platform to support two new trunk interface cassettes forinternational markets. Also incorporated are a number of functionality enhancements whichare summarised as follows

• Support of the 2 Megabit R2 Cassette (Not available in the UK)• Support of the Alog R Cassette (Not available in the UK)• VPN Over ISDN (Not available in the UK)• DPNSS Enhancements• ISDN Enhancements• Security Enhancements• Alarm Calls on POT’s

Further details of the above functionality can be found in the Product Description (attached)and is also available on the SDX Business Systems Web Site or found in the Level 7.2Upgrade Pack.

Level 7.2 Compatibility

Level 7.2 software will only run on the CPU V, and is compatible with the SDX VoiceManager 5.9, the Premier Voice Manager 4.6, ACD 4.2/5.1/5.2 (for CPU V’s 200/400/800)and ACD 5.2 for use with the CPU V100. Level 7.2 software will not support the SDX FlatBed (ACU) Operator Console.

Level 7.2 Software Upgrades

INDeX Level 7.2 software Product Description and Technical Manual Addendum is availableFOC via the SDX Business Systems Web site. This area of the SDX Business Systems Website is password protected, if you are unsure of who the nominated password holder is withinyour organisation, please E-Mail [email protected] requesting the name of thepassword holder.

A Level 7.2 upgrade pack may be ordered using the code INDEX-72 RSP £500 (normal MLDapplies). The upgrade packs will contain software at controlled release version level 7.2.Also included in the pack are the Level 7.2 Technical Manual Addendum and ProductDescription

CPUs will continue to be despatched at 7.1 software until further notice.

The electronic serial number of a CPU does not change when it is upgraded to Level 7.2.Therefore the licence keys previously supplied with CPUs remain valid after upgrading toLevel 7.2.

The licence key LIC-ACD has been removed in 7.2. The agent licence will be replaced with anew mechanism in Level 8.0.

In Level 7.2 the Voice Licence key LIC-VVI controls the availability of events essential for theintegration of Voicemail. This licence will continue to be shipped FOC with every system.However, this may be reviewed when INDeX Level 7.2 moves to General release.

The new features, facilities and associated benefits enabled by Level 7.2 are available toexisting INDeX users as a simple upgrade. Although Level 7.2 is available free of charge viathe Web page to our Resellers, the opportunity exists for Resellers to charge for the softwareelement of upgrades to existing systems. Therefore, SDX Business Systems aresuggesting a retail selling price of £595 for the software element of Level 7.2 upgrades.

Level 7.2 Training

Unlike other releases of INDeX software, it is not mandatory that engineers receive technicalupdate training for Level 7.2. The documented changes in the installation, programming andmaintenance manuals will provide the information an engineer will require to understand thechanges from 7.1 to level 7.2. However, the INDeX workshop (T81) now includes Level 7.2and 7.1 functionality. If any Reseller would like to attend this workshop, please contact CarolBell on 01707 364154.

Similarly, the Level 7.2 documentation will provide the information required for SalesTraining. However, if the Reseller requires a Level 7.2 Product Update, this should bearranged directly with your Account Manager or Regional Account Manager.

Level 7.2 Controlled Release Registration

To ensure that the controlled release process is a success and that the appropriate level ofsupport is available it is important that we have complete visibility of all systems with Level7.2. Therefore, please notify SDX Business Systems when upgrading an existing system toLevel 7.2 by completing sections 1,2 & 3 (Controlled Release Items) of the Registration &Order Form which is attached to Reseller Update 154.

Level 7.1.1

INDeX Level 7.1 currently has a number of patches addressing several field issues. INDeXLevel 7.1.1 will include these patches and will only be available for the original CPU Therewill not be a Level 7.1.1 for the CPU V, as 7.2 includes these patches along with additionalfunctionality. INDeX Level 7.1.1 is now also available from the SDX Web Site. For moredetail on what patches are available for Level 7.1, please refer to Technical Tip number 79.

Note: Level 7.1.1 is purely a maintenance release and does not include any additionalfunctionality over 7.1.

Issued by Dave Garwood (extn 4306)Tel:- 01707 392 200Fax:- 01707 376 933Email:- [email protected]:- http://www.sdxplc.com

Reseller Update

Update No: 163

Date: 9th June 1998---------------------------------------------------------------------------------------------------------------------------------

INDeX Turret Benefits

This Reseller Update clarifies the extra functionality and benefits of the INDeX TT3 and TT5 over the INDeX DT5 in theACD environment.

Dedicated ACD Function Keys

• The TT range of handsets have dedicated functions keys for:-• agent log on/off• busy wrap up• busy not available.

Benefit: - Dedicated feature keys for ACD functions allow ease of use and fast access to ACD features.

ACD Wallboard LCD

• Integral mini wallboard built into the display of the TT allowing the following unique information to be displayed:-• Number of calls waiting• Longest waiting call• Time in state

Benefit: - The ACD agent can see how many calls are waiting, who the next call is from and how long they have waited.They may therefore tailor their greeting accordingly giving a professional response to callers.

ACD Softkeys

• Softkeys can be enabled on the TT handset with up to a maximum of 8 supervisor definable messages per TThandset. These messages can contain up to 7 alphanumeric characters and can be listed in order of priority todetermine how they appear on the TT display to the Agent.

Below are some examples of these supervisor messages: -• Help• Manager• Listen• Urgent

When pressed these keys send alarms or pop up messages to the SDX ACD Manager and SDX ACD Windows Clientterminals to alert the supervisor of problems.

Benefit: - These unique TT3/5 features are not available on the DT5. They allow agents to alert their supervisors at thetouch of a button when assistance is required.

Smaller Foot Print

The INDeX TT3 and TT5 were designed with a smaller foot print than the DT5 to accommodate the limited desk spacein many call centres.

Headset Functionality

Also, with the ACD agent in mind, the INDeX TT3 and TT5 have been designed specifically with headset working as theonly mode of operation.

Issued by: - John Graves extn 4643Tel: 01707392200

Fax: 01707376933Email: [email protected]: http://www.sdxplc.com

- 1 -


Date: 15th June 1998

--------------------------------------------------------------------------------------------------------------

TEMPORARY WITHDRAWAL OF SDX ACDMANAGER LEVEL 5.2a SOFTWARE FROMCONTROLLED RELEASE

With immediate effect SDX Business Systems plc will be withdrawing SDX ACD Manager5.2a software from controlled release.

Some issues with the software have been found during the controlled release program, whichhave resulted in further investigations before shipment continues.

SDX Business Systems plc will still continue to ship 5.2 software as standard on all SDX ACDManagers.

A revised date for the continuation of controlled release of 5.2a will be communicated at theearliest opportunity.

These issues have highlighted the benefits of the controlled release program in ensuring wedeliver excellent products on general release.


®

Reseller Update

Update no: 165

Date: 30th June 1998

-----------------------------------------------------------------------------------------------------------------------------------

SDX INDeX CTI Products - INDeX CT Integrator

New Products and Pricing – Please Circulate

In the first week of March SDX Business Systems plc, through a road show, launched the field trialprogram for a new range of CTI products called INDeX CT Integrator as well as a new range of relatedservices provided by First Choice CTI Limited. This update is being provided to clarify their availability,method for obtaining product for demonstration purposes and resale to end users. In addition this updateconfirms pricing information disclosed at the product launch road show, and revenue opportunities forresellers involved in this field trial program.

SDX Business System’s CTI products are enabling technology. The products do not at this stage includeany end user application, but consist entirely of ‘middleware’ that facilitates the integration of a customer’sexisting business applications to the INDeX platform. This middleware is licensed on the INDeX platform.The integration between a customer’s business application and the INDeX is enabled by the provision ofservices achieved through the INDeX CT Integrator and is delivered through Synergy partners, FirstChoice CTI Limited or in some cases by an end users’ own IT department.

Ø Further information on the CTI products are available in a new CTI Product Brochure.

Ø Information on services is available in a First Choice CTI Services Brochure.

Ø Synergy partner information may be obtained within the SDX CTI Solutions Guide, or on-line onthe SDX WEB site accessed under http://www.sdxplc.com/cti

A stock of the above documentation is being dispatched to all resellers with additional copies availableunder the following order codes:

Brochure Code Item – RSP PackQty*

Pack RSP

CTI Product Brochure D-BRCTI £1.50 50 £75First Choice CTI ServicesBrochure

D-BRSVCS £1.50 50 £75

SDX CTI Solutions Guide D-BRSYN £2.00 20 £40*Order in these quantities

Today, we are engaged in the field trial of these ‘middleware’ products in a progressive manner.Availability for field trial is defined in table 1. It is the intention to make the complete product available,subject to successful field trial, under controlled release at the end of July 1998. In the meantime theproduct components are being made available to resellers, end users and Synergy developers only aspart of a field trial program. The field trial program for the INDeX CT Integrator requires the involvement ofFirst Choice CTI Limited personnel who are able to issue the software, all required INDeX licenses andsupport services accompanying the delivery of these products. These are all chargeable at the ratesdefined in table 2 for products and maintenance and table 3 for First Choice CTI Limited services.

- 2 -

Table 1 - CTI Product Roll Out Plan

Product Field Trial StartINDeX CT Integrator OCX / ActiveXInterface

Now

INDeX CT Integrator C and OLE Interfaces May 7th 1998INDeX CT Integrator TAPI 2.1 Interface June 25th 1998INDeX CT Integrator CSTA-1 Interface June 25th 1998

Table 2 – CTI Product Pricing (licenses)

The following products are provided by First Choice CTI Limited and at present have no ordering shortcode. The order short codes will be provided at the time of controlled release at the end of July 1998.These products may, therefore, only be obtained through First Choice CTI Limited until controlledrelease after July 1998.

Product RSP (£) Annual Maintenance Fee (£)INDeX CT Integrator Standard 5 User 1995 199.50INDeX CT Integrator Standard 25 User 4995 499.50INDeX CT Integrator Standard 100 User 6995 699.50INDeX CT Integrator Standard unlimitedUser

11995 1199.50

INDeX CT Integrator Enhanced 5 User 4995 499.50INDeX CT Integrator Enhanced 25 User 7995 799.50INDeX CT Integrator Enhanced 100 User 9995 999.50INDeX CT Integrator Enhanced unlimitedUser

14995 1299.50

INDeX CT Integrator CSTA-1 Interface (*) 7500 750.00

(*) This product also requires the INDeX CT Integrator Enhanced 5 User license.

Details of the difference between the standard and enhanced products may be found within the CTIProduct Brochure or product description. Annual maintenance is invoiced to the end user directly by FirstChoice CTI Limited with margin payable to the reseller as defined later in the section entitled “End UserCTI Prospects”.

Table 3 – First Choice CTI Limited Services Pricing

Component RSP (£)System analysis and bespoke development work 600 / dayInstallation, configuration and training 500 / dayMaintenance contract on bespoke work delivered through First Choice CTILimited

15% value of bespokework annually renewable

Notes

Current RS-232 CTI Interface

The previous bi-directional CTI interface provided on an INDeX RS-232 port will be supported for a furtherone year – that is up to May 1999. New developers will not be allowed or encouraged to connect to thisinterface and existing application owners are currently being supported and assisted to migrate theirapplications to the new INDeX CT Integrator interfaces. The RS-232 bi-directional CTI interface isavailable for the next year under the order code CTI-LIC for an end user price of £2500, which is subjectto normal MLD. Example applications that use this interface are the Exepos or Swan Solutions’ CallviewCTI gateways.

Current RS-232 Event Stream

The RS-232 Event Stream interface will continue to be supported for the foreseeable future. This isrequired by the current SDX Voice Manager products and ACD MIS product. Developers wishing todevelop their applications through this interface will be discouraged from doing so in favour of the INDeXCT Integrator products. This interface continues to be provided free of charge to all customers, but willonly be supported for SDX Business Systems and registered Synergy applications already created.

Role of the INDeX CT Server Cassette

You will be aware of a development called the INDeX CT Server Cassette that is an INTEL basedWindows NT platform embedded on the INDeX. This is used to support the next generation applications,especially the INDeX Voice Manager. When installed on a customer’s premises it may be used as a CTIapplication gateway. Where not installed, which is the case now, the INDeX CT Integrator software canrun on any external Windows NT platform which connects to the INDeX through an RS-232 interface.Please note that the communication between the Windows NT platform and INDeX is not the same as theprevious CTI interface and therefore the CTI-LIC license is not required to support these new INDeXrelease 7 CTI interfaces, which ONLY require the INDeX CT Integrator licenses defined in Table 2.

Reseller Demonstration Systems

A program is in place to ensure that resellers are provided with the ability to demonstrate CTI as part of anINDeX presentation. To that end we are providing free demonstration software and the required INDeXCT Integrator licenses to all of our resellers wishing to equip their demonstration facilities. Demonstrationsoftware may be obtained through the sales department at First Choice CTI Limited. PC hardware canalso be supplied for this purpose in which case a hardware charge will be exercised. Where PC hardwareis required First Choice CTI Limited will either be able to recommend a specification or supply aconfigured PC which can be quoted for as required. A service charge to install this software may beexercised if it necessitates a site visit by First Choice CTI Limited personnel.

End User CTI Prospects

During the field trial program we are very keen for you to sell and for First Choice CTI Limited to install asmany systems as possible in order to gain the broadest experience prior to controlled release. Theproducts have all had comprehensive independent testing prior to being made available for field trial andwill be charged for according to the prices outlined in tables 2 and 3, but may ONLY be supplied throughFirst Choice CTI Limited. All work commissioned through First Choice CTI Limited is subject to 25%margin for the INDeX reseller. This includes annual maintenance contracts and contract renewals.This offers a significant reseller opportunity in deriving revenue through products and services deliveredthrough First Choice CTI Limited. The procedure for this is to complete a lead qualification form (attached)and software specification (if available). In some cases a quotation can only be budgetary and thecustomer may be required to commission system analysis work from First Choice CTI Limited to establishfirm quotations.

Following controlled release INDeX resellers, subject to training, may deliver the CTI products directlywithout First Choice CTI Limited involvement. In all cases the end user is required to enter an annualmaintenance contract at the prices listed in table 2. These contracts provide on site support for themiddleware, unlimited telephone support and free INDeX CT Integrator software version upgrades.Annual maintenance contract fees are invoiced by First Choice CTI Limited directly to the end user andare also subject to 25% margin to the reseller, who will be advised to invoice First Choice CTI Limited.

Reseller ‘live’ CTI systems

Resellers may benefit from CTI enablement of their in house INDeX and computer applications under theservices package provided through First Choice CTI Limited. This service may be obtained by callingSales at First Choice CTI Limited, on 01883 333601. Until the end of July 1998, at which time the productwill be in controlled release, all product licenses for reseller ‘own use’ purposes are being provided at £0cost. Services are provided at the price listed in table 3 and are subject to a 50% discount. The procedurefor doing this is the same as the End User CTI Prospects, requiring the completion of a lead qualificationform (attached). Annual maintenance as defined in table 2, is required for all such instances and aresubject to a 25% discount from published price. Standard reseller MLD is not applied to the circumstancesdescribed here.

- 4 -

The First Choice CTI Trailer

The product and services launch primarily revolved around an impressive 3 ton trailer. This trailer isowned by SDX Business Systems and is fully equipped with working demonstrations and is available toresellers anywhere in the UK. The trailer may be booked for seminars, user group meetings and any otherpromotional opportunity. You may book this facility through your account manager who will also be able toadvise the subsidy of this activity through your business development fund. Up to the end of June 1998this facility is available at £500, £750 and £1000 for 1, 2 or 3 day events respectively. This facility isproving very popular and therefore sensible advance notification is essential.

Synergy Program Participation

You, as a reseller, or an appointed agent may participate in the Synergy program. This program providesaccess to developer toolkits, products, support and joint marketing of solutions through the SDX CTISolutions Guide. This program requires the exchange of a non disclosure agreement and basic vetting.You, or an appointed agent, may apply for this program through the web site under the address :http://www.sdxplc.com/synergy. A submission through this page automatically results in the applicationbeing processed and direct contact with SDX Business Systems plc.

Issued by:- Kian Kormi extn. 4618Tel:- 01707 392 200Fax:- 01707 376 933Email:- [email protected]:- http://www.sdxplc.com


Date: 3rd July 1998

------------------------------------------------------------------------------------------------------------------------------

Introduction of the New Optima Headset & Ordering Changes

SDX Business Systems plc is pleased to announce the launch of the Optima headset tocomplement the existing range of GN Netcom headsets.

The Optima becomes our entry model headset and delivers advanced features at a highlycompetitive price. The Optima is a monaural, over the head style headset with an adjustableheadband. Each headset has a flexible boom arm with a noise cancelling microphone asstandard. They are also fitted with the quick disconnect facility.

The headsets may either connect directly to the INDeX DT or TT terminals or to the MPA IIamplifier unit, making them suitable for connection to the SDX range of FT terminals. MPA II’sare highly recommended for DT/TT terminals in noisy environments such as call centres andincorporate a headset/handset switch, a mute button and an ‘on-line’ indicator.

The addition of Optima now provides a comprehensive range of GN Netcom headsets suitablefor all applications. The range now consists:-

• The Optima, an entry level headset providing a high level of functionality at a highlycompetitive price.

• The ADDvantage, a durable, noise cancelling headset ideal for noisy environments.• The Profile I/II/III, offering a lightweight headset with three interchangeable styles.

DECT DH1 Headset Cable

The DECT DH1 Headset cable plugs into the DH1 handset and provides quick disconnectconnector to enable GN Netcom headsets to be used with the DH1. The DH1 headset cable iscompatible with all GN Netcom headsets with Quick Disconnect cordage.

Barrier Boxes & ESD Performance Improvements

A joint SDX Business Systems and GN Netcom development programme was established toimprove the Electro Static Discharge (ESD) performance of the terminal/headset combination.This development programme concluded in August 1997 and resulted in the following productdevelopments:-

1. A new headset barrier box (HS-BARRIER) designed and manufactured by SDX BusinessSystems, with the advantages over the original unit of enhanced performance andcontinuity of supply. HS-BARRIER was phased in during August 97 and will continue to besupplied as standard with all MPA II units.

The HS-BARRIER is also available separately, and is suitable for use with most designs ofamplified headset. It is not suitable for use with unamplified headsets that connect directlyto DT/TT.

2. A new ‘shrouded’ GN Netcom QDC that gives enhanced ESD protection and is backwardscompatible with existing GN Netcom headsets. This shrouded Quick Disconnect Connector(QDC) was phased in during August 97 and will continue to be fitted as standard to allheadsets supplied via SDX Business Systems. The shrouded QDC is only available viaSDX Business Systems.

The ESD issue is not unique to GN Netcom and can affect any headset using a QDC It isstrongly recommended that only headsets incorporating the ESD performance enhancementsdetailed above are used with INDeX DT/TT. Therefore only GN Netcom headsets purchasedfrom SDX Business Systems are recommended for use with INDeX. The use of other headsetsmay result in a degradation of performance or failures of DT/TT terminals.

Ordering Changes

There has been a change to the method of ordering headsets, both headsets and MPA II’s arenow ordered separately. The same choice of headset and MPA combinations is maintained butthe amount of ordering codes has been reduced. The new headset ordering codes and revisedprices become effective from the 27th July 1998.

With effect from the 27th July 1998, the MPA unit will not contain any curly QD cords, allheadsets will now be shipped with this cord. The QD Curly cord sits between the QD connectorand the MPA Unit/DT. Additional cords can be ordered using the code HS/CORD.

Revised headset ordering information for all headsets, including the new Optima series:-

GN Netcom Headsets & Accessories Code RSPOptima Headset for INDeX or MPA connection HS/OPTIMA £105ADDvantage Monaural Headset for INDeX connection &MPA connection

HS/ADD/IND £120

ADDvantage Binaural Headset for INDeX connection &MPA connection.

HS/ADD/IND/BIN £140

Profile I/II/III Headset for INDeX connection & MPAconnection.

HS/P123/IND £150

Profile I/II/III Headset for SDX FT connection only HS/123 £150Profile Binaural Headset for MPA II unit only HS /PB £180MPA II Unit MPAII £75Switch box (For use with direct connect headsets) HS/SW £45Headset rest HS/R £17Dual Headset lead (Training/Supervisor cord) HS/SC £32DECT DH1 Headset Connector CAB/DH1/HS £20Barrier Box HS/BARRIER £16Spare Curly QD Cord HS/CORD £15

NOTE: GN Netcom Headsets are subject to 30% discount off RSP

The revised ordering information does not include any joint headset/MPA combinations, if aheadset and MPA are required then the two items should be ordered using the codes identifiedabove.

For Example: If you wish to order a Profile I/II/III Headset and a MPA II Unit, then the twoitems should be ordered separately.

1 x Profile I/II/III Headset for INDeX connection - (HS/P123/IND)1 x MPA II Unit - (MPA II)

This change comes into affect from the 27th July 1998, please remember to use this newordering information. All headsets shipped from this date will be delivered in the new format.

The Optima will be available from the 27th July 1998, please use the ordering codeHS/OPTIMA.

Issued by Dave Garwood (extn 4306)

- 1 -

Reseller Update

Update no: 167

Date: 9th July 1998

----------------------------------------------------------------------------------------------------------------------------

Introduction of the 5 Cabinet Rack – In Advance of the 1088 Port INDeX

At the National Sales Conference in November 1997, SDX Business Systems plc announcedour intent to deliver the INDeX 1000 – a five cabinet, 1088 port version of INDeX.

We are pleased to announce the immediate availability of the 5 Cabinet Rack for the INDeX1000. The 5 Cabinet Rack is being made available in advance of the INDeX 1000, to simplifythe upgrade path of new INDeX 800 systems. INDeX 800 systems installed in the 5 CabinetRack will be able to upgrade to INDeX 1000 by the simple addition of a fourth expansioncabinet, and the replacement of the existing CPU and Link cassette with the new CPUV1Kand LC4E respectively.

Existing INDeX 800 systems installed in 4 cabinet racks may be upgraded to INDeX 1000 byinstalling a second 4 cabinet rack containing the fourth expansion cabinet adjacent to theexisting rack, and replacing the CPU and link cassette as detailed above.

The INDeX 1000 is scheduled to have completed field trial and be commercially availableduring Spring 1999. Pricing of the CPUV1K and LC4E will be confirmed at the time of launch.

There will continue to be two rack product options for the INDeX range of communicationsystems. The dimensions of the 5 Cabinet Rack solution are 600mm x 600mm x 2200mm.The 4 Cabinet Rack will remain unchanged (471.6mm x 600mm x1755mm) but will bemigrated to the standard depth 600mm x 600mm x 1755mm solution in the future. Theintroduction of the new INDeX 800 rack will be announced via a Reseller Update.

The 4 and 5 Cabinet INDeX Racks are available from SDX Business Systems plc and can beordered in the usual manner. INDeX Racks are not supplied with Rack Mounting Kits,consequently all orders for INDeX Racks should be accompanied with an associated order forRack Mounting Kits.

The Rack Mounting Kits allow INDeX Cabinets to be installed in SDX supplied racks or anyother rack conforming to the attached specification. Each rack Mounting Kit supports theinstallation of 2 cabinets. A 4 cabinet installation requires 2 Rack Mounting Kits, and a 5cabinet installation will therefore require 3 Rack Mounting Kits.

The INDeX Rack is supplied with a customised back panel including a brush strip cable outlet.The support for the two auxiliary mains connections has been removed on the new INDeXRacks to ensure no more than 13 amps is drawn from a mains supply.

For greater technical specifications please see the attached sheets.

- 2 -

Order Codes and Pricing

Short Code Description RSP £ DiscountIND-RACK4 INDeX Rack supporting a maximum of 4 Cabinets 1495 MLDIND-RACK5 INDeX Rack supporting a maximum of 5 Cabinets 1695 MLDRACKNMTKIT SDX Supplied Rack Mounting Kit 395 MLD

The lead time for the 4 and 5 Cabinet Racks will continue to be, 10 working days.

Documentation

The Rack Installation Notes have been amended to accommodate the associated changes forthe new version 4 and 5 Cabinet Rack. This documentation is immediately available on theSDX Web site (http://www.sdxplc.com).

Training and Compatibility

The 4 and 5 Cabinet Racks are only available to Resellers who are SDX INDeX 800accredited. To book this or any other Sales Training courses please contact Claire LouiseNorton on 01707 364720.

All Technical Training Course can be booked via Carol Bell (DDI 01707 364 154).

Issued by Jamie LawsonDDI: 01707 364 629Fax: 01707 376 933Email: [email protected]

The 4 Cabinet INDeX RackThe 4 Cabinet INDeX Rack includes a 6-way IEC mains distributionpanel. This takes one mains input to supply up the 4 cabinets and 2fan units. Note: This arrangement ensures that no more than 13 amps may bedrawn from a mains supply rated at 220-240V ac. 46-63Hz.

The rack is supplied with wall fixing brackets which must be used.

1755

92

595

671.6

Heavy DutyCastors

AdjustableFeet & Adaptor

20 - 90

Wal

l

1st CabinetControl Cabinet

(1 Kit)

2nd Cabinet(Expansion)

(1 kit)

BlankPanel Only

Fan Tray& Panel

3rd Cabinet(Expansion)

(2 Kits)

4th Cabinet(Expansion)

(2 Kits)

Fan Tray& Panel

LockableGlass Door

Mains Distribution Block(6-Way IEC)

Note: Fan trayneon on the left.

Caution: Ensure that when the fans are switched on, air flow through the rack isupwards.

5U Cable Entry Panel

The 5 Cabinet INDeX RackThe 5 Cabinet INDeX Rack includes two 6-way IEC mainsdistribution panels. Each takes one mains input. One block should beused to supply the lower four cabinets and lower two fan trays. Thesecond block should be used to supply the topmost cabinet and fantray. Note: This arrangement ensures that no more than 13 amps may bedrawn from a mains supply rated at 220-240V ac. 46-63Hz.

The rack is supplied with wall fixing brackets which must be used.

2176

92

595

671.6

Heavy DutyCastors

AdjustableFeet & Adaptor

20 - 90

Wal

l

1st CabinetControl Cabinet

(1 Kit)

2nd Cabinet(Expansion)

(1 kit)

BlankPanel Only

Fan Tray& Panel

3rd Cabinet(Expansion)

(2 Kits)


(2 Kits)

Fan Tray& Panel

LockableGlass Door

Mains Distribution Blocks(6-Way IEC) x 2

Note: Fan trayneon on the left.

Caution: Ensure that when the fans are switched on, air flow through the rack isupwards.

5U Cable Entry Panel


(3 Kits)

BlankPanel Only

Fan Tray& Panel


Date: 13th July 1998

-------------------------------------------------------------------------------------------------------------------

General Release of INDeX Software Level 7.2

SDX Business Systems plc is pleased to announce that, with immediate effect, INDeX Level7.2 software, is now on General Release. Level 7.2 software was announced in ResellerUpdate 162 dated 8th June 1998.

Details of Level 7.2 software functionality may be found in Level 7.2 Product Description(38HBK00001SBU) which can be found on the SDX Business Systems Web Site. The newfeatures, facilities and associated benefits enabled by Level 7.2 software are available toexisting INDeX users as a simple upgrade. The opportunity exists for Resellers to charge forthe software element of Level 7.2 upgrades to existing systems. Therefore SDX BusinessSystems are suggesting a retail selling price of £595 for the software element of Level 7.2upgrades.

With immediate effect, CPU-Vs returned for repair will be upgraded to 7.2 software.

Level 7.2 software upgrade packs have been made available free of charge via the SDXBusiness Systems Web Site. Alternatively, packaged INDeX Level 7.2 upgrade packs maybe ordered using the code INDEX-72 RSP £500 (normal MLD applies).

CPUs will continue to be despatched at 7.1 software until 20th July 1998, from which pointCPUs will be despatched loaded with 7.2 software. These 7.2 CPUs will be shipped with thesame Licence Keys free of charge as were supplied with 7.1 software.


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Reseller Update

Update no: 169

Date: 22nd July 1998

-----------------------------------------------------------------------------------------------------------------------

RE-INTRODUCTION OF SDX ACD MANAGERLEVEL 5.2a SOFTWARESDX Business Systems plc is pleased to announce the re-introduction of the controlledrelease of Level 5.2a software for the SDX ACD Manager. The field issues raised causing thetemporary withdrawal of Level 5.2a (see technical tip no.82) have now been resolved.

The standard software level shipped will remain at Level 5.2 until the end of the controlledrelease period. It is envisaged that Level 5.2a will be available on general release by midAugust 1998.

The new features and new system limits of Level 5.2a plus the software compatibility chartsfor SDX and INDeX are defined in reseller updates no.157 and 157a.

For details on how to order Level 5.2a through the controlled release procedure please referto reseller update no.157.


Reseller Update

Update no: 170


STOCKTAKE

SDX Business Systems will be undertaking a full stocktake over the weekend from Saturday8th August 1998 up to and including Monday 10th August 1998.

Orders received on Friday 7th August 1998 by 2.30pm will be processed as usual. Ordersreceived later that day or on Monday 10th August 1998, will be held over until our firstshipment on Tuesday 11th August 1998.

Please ensure that orders are placed in advance of the stocktake for any installationsscheduled in that period. The only exception to this statement is Early Life Failure items,which will be processed in the usual way.

Issued by Kim Honeywill (extn 4266)DDI – 01707 364428Fax – 01707 364415Email – [email protected]



-------------------------------------------------------------------------------------------------------------------------

Increase In Alog 0/16 ELF Returns

Following a small, but noticeable increase in early life failures (ELF) returns of the Alog 0/16at the beginning of July, an internal investigation was immediately undertaken in order todiscover the cause of these returns.

The investigation revealed that it is possible to occasionally reproduce a failure by repeatedattempts of hot maintaining the Alog 0/16 cassette. However, the test condition necessary toprovoke this failure are not representative of the normal operation experienced in the field.To the best of our knowledge, the failure of these cassettes is rare and only occurs on the0/16. Other variants of the Alog cassette do not exhibit the same issue.

The conclusion from this investigation is that there has been no down turn in the resilience orperformance of the Alog 0/16, but that ongoing monitoring of the situation is necessary.

During the investigation period there was a temporary delay in the shipment of these Alog0/16 cassettes. With immediate effect, all outstanding orders of the Alog 0/16 have beenfulfilled and normal delivery of this product has resumed.


Reseller Update

Update no: 172

Date: 4th August 1998

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Announcing the Release of the DT6SDX Business Systems is pleased to announce the availability of the DT6 on ControlledRelease. The DT6 is a new first party CTI product for the INDeX. It has the samefunctionality as the DT5 with the addition of a V24 port for direct connection to the users’ PC.This enables the user to enjoy the benefits of database dialling and dialling from many desktop applications.

Orders for the DT6 will be accepted immediately.

DT6 Functionality

The appearance of the DT6 is the same as the DT5 but with a 9 pin serial connection at therear of the unit. The DT6 is supplied with a 9 pin to 9 pin serial cable (2m), Set-up Disk andmanuals. The serial cable is connected between the rear of the DT6 and a 9 pin serial porton the desktop PC.

The connection between the desktop PC and the DT6 provides simple and cost effective firstparty CTI. Many applications are able to benefit from the features of the DT6 and all HayesAT compatible applications are capable of controlling the dialling of the DT6. The generic‘Phone Dialler’ supplied with Windows 95 or NT allows the user to dial with the number padon their PC or via the mouse. The ‘Phone Dialler’ application has eight speed dials permittingboth internal and external numbers to be stored on the PC and dialled by a single mouseclick.

DT6 at the Desktop

The DT6 has the same telephony functions as a standard DT5 but with the added advantageof supporting dialling from applications such as Microsoft Outlook. The DT6 supports diallingbased on the Hayes AT command set e.g. ATDT followed by the number the user wishes todial.

RS232Cable

DT6

PC

The application being used to dial from sends a string of digits from the PC serial port to theserial port on the DT6.

The DT6 will automatically go off hook and dial the number sent from the Hayes compatibleapplication. Once the digits have been sent and the call has connected the DT6 will functionin exactly the same manner as a DT.

The ability of the DT6 to support screen dialling enables users to set up call scheduling andpersonal call plans. This functionality allows DT6 users to configure applications for replyingto messages via outbound call set up.

The DT6 supports the Hayes Hang-up command (ATH), and is consequently able toterminate the calls. Applications that use the Hayes ATH command to terminate calls areable to benefit from this Hangup function. However, many Microsoft applications such asMicrosoft Outlook use the TAPI call hangup command and consequently are unable toinstruct the DT6 to terminate the call. When used with such applications calls should beterminated by either the answer / release key or by replacing the handset.

Applications that are compatible with the DT6 include the following:-

Applications Supporting Hayes DiallingMicrosoft Phone DiallerMicrosoft OutlookMS ExchangeGoldmineLotus Organiser

However, the DT6 is designed to be compatible with applications supporting the Hayescommand set.

The DT6 is not a TAPI product and is consequently unable to support screen popping fromincoming CLI. The CT Integrator is able to offer this functionality and more (see ResellerUpdate 165). The V24 port of the DT6 does not support data transmission. If there is anydoubt concerning the suitability of the DT6 and application integration please contact SDXSales Support.

Product Order Codes and Pricing

Product Code Product Description RSP £ DiscountDT6-CH DT6 Digital Extension 335 MLD

Training

There are no mandatory training requirements to sell and install the DT6 as the manuals areexpected to be sufficient. Although, to ensure a smooth introduction of the DT6 the engineerdoing the installation should have prior knowledge of configuring modem drivers and havebasic PC skills. The DT6 will be included in all the INDeX Basics (part 2) which is a two daycourse at a cost of £250. For further details refer to the “SDX Technical Training Prospectus”or contact Carol Bell (DDI 01707 364154).

The DT6 will also be included in the Intermediate Core INDeX Sales Training course. Forfurther details contact Claire Louise Norton (DDI 01707 364720).

Compatibility

The DT6 is compatible with all digital cassettes (DSLC) and INDeX software levelssupporting the DT 5.

All Trademarks acknowledged.

Issued by Jamie Lawson (extn 4629)Tel:- 01707 392200Fax:- 01707 376 933Email:- [email protected]: - http://www.sdxplc.com

First Party CTI at the Desk Top from SDX Business Systems

DT6 Handset

The feature rich range of digital terminals offered on the INDeX communicationplatform is being extended with the introduction of the DT6. The DT6 is a newsophisticated handset incorporating all the functionality of the DT5, with the addedbenefit of first party CTI support, allowing users to dial from their desktop PC usingdatabase and preview dialling applications.

The DT6 offers all the features of the DT5 including, menu driven intuitive displays,on hook dialling, handsfree operation, DSS/BLF with a large LCD and access tovisual voice mail. The context sensitive display allows users to access all theadvanced features of the INDeX communication platform by following the intuitivemenu driven options.

First Party CTI

The DT6 enables the desktop PC and the telephone to be linked, providing simple andcost effective first party CTI. The DT6 simply connects to a serial port on the PC viaa V24 connection. With this high level of integration the DT6 may be controlled fromthe PC for outbound dialling.

Supplied with a 9 pin to 9 pin serial cable, set-up disk and manuals, the DT6 can beeasily integrated to the desktop PC by the user.

Compatible Applications

All Hayes AT compatible applications are capable of controlling the dialling of theDT6. The generic ‘Phone Dialer’™ supplied with Windows 95 or NT allows the userto dial with the number pad on their PC or via the mouse. The ‘Phone Dialer’application has eight speed dials permitting numbers to be stored on the PC anddialled by a single mouse click.

There are numerous applications compatible with Hayes AT, including MicrosoftOutlook, Lotus Organiser and many applications based on an Access Database.

RS232Cable

DT6

PC

Dialling from these applications reduces time and prevents mis-dialling. The DT6 ishighly functional whilst maintaining user simplicity enabling easy access to features .

Added Functionality

Communications packages such as MS Outlook enable the user to benefit from theadded functionality of the DT6. For example the Calendar function within MSOutlook allows a call schedule to be set up, so the application prompts the user toundertake the scheduled calls. The call can be initiated via the Contacts Directory bysimply double clicking on the associated record within the application.

This extra functionality is particularly useful for any customers making outboundcalls, providing the benefits of efficient and error-free dialling.

For further information please contact Sales Support on:TEL: 01707 364 425FAX: 01707 376 933

All trademarks acknowledged.

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Reseller Update

Update no: 173


-----------------------------------------------------------------------------------------------------------------------------------

Announcing the INDeX DECT Survey Kit

Introduction

SDX Business Systems plc is pleased to announce the availability of the INDeX DECT Survey Kit.

The INDeX DECT Survey Kit enables DECT Site Surveys to be undertaken without a DECTDemonstration Kit. The Survey Kit is small and compact and will make DECT Site Surveys lesscomplicated. The INDeX DECT Survey Kit consists an INDeX DECT Survey Base Station,associated Power Supply, INDeX DECT DH1 Handset with Charger and the associated manuals.All the parts of the INDeX DECT Survey Kit are supplied in a case that has been specificallydeveloped to provide a convenient and compact unit.

Functionality

The INDeX DECT Survey Kit has been developed to be compact but highly functional. With the aidof the INDeX DECT Survey Kit the process of undertaking the customer site surveys will becomeconsiderably simpler, only requiring access to a power supply and no longer needing an INDeXDECT Demonstration Kit.

DECT Survey Kit consists:-• DECT Survey Base Station (DSBS)• DECT DH1 Handset• DH1 Single Charger and PSU• DECT Survey Base Station Power Supply• Documentation

The DECT Survey Base Station (DSBS) does not connect to a DECT Control Unit but actsindependently and only requires a PSU connection. Having connected the DSBS to the powersupply and positioned it in a suitable location the site survey can be initiated.

The INDeX DECT Survey Kit enables site surveys to be undertaken using the same surveytechniques as the demonstration kit. The INDeX DECT Survey Kit has the additional benefitoptionally monitoring the audio quality by attaching an audio signal directly to the INDeX DECTSurvey Base Station. This audio quality is heard through the DH1. Please be aware that S/W PCS4 DH1s are supplied with the Survey Kit as only S/W PCS 4 or above DH1s are compatible with theDECT Survey Kit.

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Product Codes and Pricing

The INDeX DECT Survey Kit can be ordered from SDX Business Systems in the usual manner witha short order code of DECT-SURV and will be available from 17th August 1998.

Product Code Product Description RSP£ DiscountDECT-SURV DECT Survey Kit – DECT Survey Base Station with PSU, DH

DH1 Handset, Charger with PSU and Documentation875 MLD

Warranty and Repairs

The INDeX DECT Survey Kit is subject to a warranty of 12 months from the date of delivery. Allfaulty returns within this period will be repaired free of charge, under our normal terms andconditions. The terms and conditions of out of warranty repairs will be announced shortly.

Training and Compatibility

No formal accreditation is required for DECT (see Reseller Update 117, 15th May 1997) but INDeXDECT training is required to use the INDeX DECT Survey Kit to perform DECT Site Surveys. Therelevant Training Course is called “INDeX DECT” and has a course code of T09 the duration is oneday at a cost of £125. The course can be booked via Carol Bell in the usual manner (DDI 01707364154).

Issued by J.LawsonDDI: 01707 364 629Fax: 01707 376 933Email: [email protected]

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®

Reseller Update

Update no: 174


-----------------------------------------------------------------------------------------------------------------------------------

ArgentOffice and CyberGear Product UpdateIntroductionThe ArgentOffice and CyberGear Products are now on controlled release.Since the previous Reseller Update (158) a number of new product enhancements and services havebeen established. This reseller update details the following :-

1. The introduction of a Dual modem card for the ArgentOffice.2. The introduction of a Windows based operator console for the ArgentOffice and CyberGear Gold.3. Changes to the price list.4. Who Can Sell Network Alchemy Products.5. Change to the Technical Training program.6. Installation and Maintenance Services.

Accompanying this update you will find a set of data sheets, the training syllabus, price list inserts and aregistration/order form.

1. Dual Modem Card (short code ARG-MOD2)The Dual Modem Card is an internal, plug and play, upgrade for the ArgentOffice 4/8/30. The card addstwo V.90 (56K) modems allowing external users to access the LAN from a standard modem. TheArgentOffice will automatically detect an incoming modem call on any line and connect a free modem portfor the duration of that call. The modem card is currently in beta trial, scheduled for release in September1998 at an RSP of £700.

Analogue Exchange Line

ISDN Line

LAN

Modem

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2. Windows Operator Console (short code ARG-WOC)

The ArgentWOC has been designed to be easy to use and its look and feel will appeal to experienced andnovice Operators alike. Provided on CD ROM, it is a software only product designed to run on any Win95or WinNT client. For a single fee of £300.00 you can run as many WOCs on an ArgentOffice as you want.The ArgentWOC is currently in beta trial, scheduled for release in September at an RSP of £300.

The following is an overview of the WOCs features.

Incoming Caller WindowThis large format window is informational and indicates the details of the incoming call, number, name,called number or group.

Call Information/Notes WindowThis field allows information or notes to be appended to calls, allowing efficient and knowledgeable callhandling in the event of the call being parked or it’s return to the Operator(s).

Outgoing User/Extension Name WindowThis input window provides a Call Ahead facility, where the destination name or extension number can beentered to determine status before forwarding the call. The extension status is displayed in the OutgoingParty Information Window

Outgoing Party Information WindowThis large format window is again informational, displaying the details/status of the extension/user enteredabove. Use of coloured text (blue for available, green for connected and red for engaged) further aids theOperator in giving an efficient and informed response.

Queued Call Bar GraphFour external call queues can be labelled to reflect incoming calls for specific Hunt Groups. The numberof calls held in a particular queue is indicated by a dynamically updated bar graph.

Call Handling ButtonsThe Operator has a wide choice when forwarding calls with the ArgentWOC. Function Keys, standardWindows Alt keys, or point-and-click operation with the mouse can all be used, depending on theOperator’s personal preference and background.

Call Make a Call / Screened TransferTransfer Transfer a Call / Blind TransferVoicemail Transfer to VoicemailHold Temporarily hold a callAnswer Answer a call / Present Next CallReclaim Reclaim a callClear Clear the current call / Refuse an incoming call.Hangup Complete the current call.Speed Dial Make a Speed Dial Call.Park Park a Call.Pickup Pickup a call from a Queue.

Incoming Caller Window

Call Information/notes window

Outgoing User/Extension Name Window

Outgoing Party Info Window

Speed dial buttons

Queued Call Bar Graphs

Call Park Area

Call Control Keys

-3-

Call Park AreaWhere calls need to be parked or put on hold, four numbered locations are available in the Call Park Area.Any Operator entered caller information will be displayed when calls are parked in this area. Wheremultiple ArgentWOCs are used on one network this area can be dynamically shared and viewed bymultiple Operators

Speed Dial ButtonsTen Operator definable Speed Dial/Short Code Buttons are provided for frequently used external orinternal numbers/codes.

2. Price List Change Summary.• The Addition of illustrations of components, kits and connectivity of the Network Alchemy product.• All short codes for cables have been prefixed with CAB- i.e. CAB-ARG-ISDNC• CAB-CYG-RJDC, which is for international variants, has been removed from the UK price list.• CAB-ARG-HSIC, which is currently not used, has been removed.• A pricing error on the CAB-CYG-BTDC has been corrected.• The addition of a Demonstration Kit, comprising of an ArgentOffice with an ISDN simulator to allow

incoming and outgoing calls to be made without the need to connect to an external line. It should benoted that demonstration kits have a six week lead time.

* Revised prices are effective from the date of this Reseller Update.

4. Who Can Purchase Network Alchemy Products From SDX• Any existing approved Reseller can sell the ArgentOffice providing

a) Two Sales personnel have completed the Sales Training Course.b) Systemcare are used for Installation and Maintenance.

or• Resellers who have had two engineers attend T67b can supply, install and maintain the Network

Alchemy product range without restriction.

Notes :-• Technical support will only be available to resellers who’s engineers have attended T67b.• Since Systemcare do not install or maintain the CyberGear products, access to the CyberGear products

will be restricted to resellers who have attended the technical training course.

5. TrainingSales Product TrainingThe sales product training course remains unchanged as a half day. The course should be booked viaClaire-Louise Norton on 01707 364720, at a cost of £50 per person. A level of data communicationscompetency is assumed. Students are recommended to have completed the Data Literacy course T37.

Current scheduled course dates are 20th Aug, 21st & 22nd Sept 1998.

On-site training can be arranged if required, please contact your SDX Account Manager for further details.

Technical TrainingFeedback from those resellers who attended the early ArgentOffice/CyberGear engineering course hasidentified that the one-day course is inadequate to cover the breadth of the product. Consequently, therewill now be three key courses as detailed below. In addition to the three key courses we will from time totime be running ½ day modules. These modules will cover new features that previously have notappeared in the core training courses as well as more specialised subjects for resellers who need tounderstand an aspect of the product beyond that normally required. More information on these moduleswill be communicated in a future reseller updates. For now the main courses are as follows..• T67a ArgentOffice/CyberGear Overview (1 Day - £125.00)This course gives an overview of the features of the Argent and CyberGear products. The course is non-technical and is suitable for Sales and Engineering staff alike.The current scheduled dates are 26th Aug,1st Sept, 22nd Sept and 5th Oct.

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• T67b ArgentOffice/CyberGear Installation Course (1 Day - £125.00)This course will provide engineers with essential information to install and operate Network Alchemyproducts. If you are confident configuring the network settings on a PC and you know how DHCP works,this course will present you no problems. However, if you are unfamiliar with these areas, it is stronglyrecommended that you attend the W10-Windows NT I/F course beforehand.The current scheduled dates are 27th Aug, 2nd Sept, 23rd Sept, 6th Oct and 8th Oct.

• T67c ArgentOffice/CyberGear Network Alchemy Advanced Course (1 Day - £125.00)This course will enable engineers to install, operate & troubleshoot advanced features of NetworkAlchemy products, e.g. Internet, short-codes, WAN connection, NAT and Firewall.The course is optional, but the student must have previously attended the ArgentOffice/CyberGearInstallation course (T67b).The current scheduled dates are 28th Aug, 25th Sept, 7th Oct and 9th Oct.

Training SummaryCourse Title Code Contact Aug Sept Oct FeeArgentOffice/CyberGearOverview

T67a Carol Bell 26th 1st ,22nd 5th £125

ArgentOffice/CyberGearInstallation Course

T67b Carol Bell 27th 2nd 23rd 6th ,8th £125

ArgentOffice/CyberGearNetwork AlchemyAdvanced Course

T67c Carol Bell 28th 25th 7th ,9th £125

Network Alchemy Sales - Claire-Louise Norton 20th 21st,22nd £50Note :- Please telephone the above contacts for the availability of additional dates.

6. Installation and Maintenance ServicesSystemcare are offering an installation and maintenance service for the ArgentOffice product range at thefollowing rates. These prices are an introductory offer and may change later in the year.

CyberGear – No on-site installation or Maintenance offered

ArgentOffice Products

Code Description Installation Price Annual Maintenance ChargeINSARG4 ArgentOffice 4 £360 £295INSARG8 ArgentOffice 8 £460 £295INSARG30 ArgentOffice 30 £560 £395INSPOT8 ArgentPhone 8 £160 £195INSPOT16 ArgentPhone 16 £290 £195

Installation and maintenance includes:• One post-sale customer visit to clarify, initial configuration, feature plan, equipment location,

nominated customer contacts and time-scales. (minimum 14 days notice)• Mounting, assembling and jumpering of central equipment to block wiring M.D.F.• Programming of central equipment to customer specification.• ‘Systemcare’ level on-site maintenance as per standard contract.• Contact Systemcare Project Department on 01707 364407 to arrange installation and maintenance

services

Installation and maintenance excludes:• All site cabling required. (for cabling charges refer to cabling price list)• Maintenance of telephones.• Supply of system distribution frame.• Processing of out of box failure parts. All out of box failures and early life failures must be processed

by the Reseller in the normal manner and replacement parts forwarded to Systemcare.

Reseller Update

Update no: 175


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Year 2000 Compliance – Issue 2

Introduction

The document “SDX Business Systems – Year 2000 Compliance” has been updated to Issue2, copy attached. This document provides updated information regarding the Year 2000compliance of the SDX Business Systems’ product portfolio and was originally released atIssue 1 with Reseller Update 134, 20th November 1997. The intended audience for thisdocument is both Resellers and end users. The document is also available on our Web site(HTTP://www.sdxplc.com) and can be downloaded by any visitor to the site.

All earlier versions of this document should be destroyed in preference to Issue 2 whichsupersedes all previous information issued by SDX Business Systems regarding Year 2000compliance with immediate effect.

The implications of the Year 2000 on electronic and processor-based products isescalating in importance within the business community. Please take the time to readthe attached document “SDX Business Systems – Year 2000 Compliance”.

Summary of Changes in Issue 2

The key changes introduced in Issue 2 of “SDX Business Systems – Year 2000 Compliance”are summarised below.• A quick reference section has been added.• INDeX DECT, Reporter, Network Alchemy range, NOC & VIOC now included.• Details of the SDX PC1, SDX PC2 and SDX PC3 have been revised following updated

information from our suppliers.

Issued by Andrew Saunders (extn 4175)Tel:- 01707 392200Fax: 01707 376933Email:- [email protected]

SDX Business Systems plc - Year 2000 Compliance___________________________________________________________________________

38HBK00001SBF Issue 2 Page 1 of 12 August 1998

SDX Business Systems plcYear 2000 Compliance

There has been an increasing amount of media coverage and concern in the business communityregarding the Year 2000 and the effect this will have on computer based systems, more specificallyPCs and their applications. This document provides Year 2000 compliance details for the SDXBusiness Systems product portfolio.

For the purpose of this document Year 2000 compliance is defined as per BSI document DISCPD2000-1 ‘A Definition of Year 2000 Conformity Requirements’. Year 2000 compliance means thatneither product performance nor functionality is affected by dates prior to, during and after the Year2000. In particular Year 2000 compliance means:-

§ No value for current date will cause any interruption in operation.§ Date-based functionality must behave consistently for dates prior to, during and after Year 2000.§ In all interfaces and data storage, the century in any date must be specified either explicitly or by

unambiguous algorithms or inferencing rules.§ Year 2000 must be recognised as a leap year.

Products described in this document as Year 2000 compliant meet with the above definition.Compliance was determined through practical test, during which the calendar function of the productunder test was set to 31st December 1999 and product performance monitored for correct operationbefore, during and after the 2000 date change.

This document should be used to determine the Year 2000 compliance status of all SDX BusinessSystems supplied products currently in use. A Year 2000 Help Line is operated by SDX BusinessSystems and is available on 0800 220308. Users should contact their system maintainer to confirmdetails of, and arrange any necessary upgrade or reprogramming work.

Users who are unsure which products and versions are currently in use should also contact their systemmaintainer who will be able to provide expert advice and guidance.

The time and date information in SDX Business Systems products may be reprogrammed by end userswithout the intervention of the system maintainer. Therefore the accuracy of any time sensitiveproduct, application, business process or activity that takes time and date information from SDXproducts is beyond the control of SDX Business Systems plc. You should ensure that the mechanismto change the date is only available to authorised users in your business.

The document supersedes all previous Year 2000 information issued by SDX Business Systems and issubject to change without notice. The information contained in this document in no way varies oralters the terms and conditions under which any SDX Business Systems product or service wasoriginally supplied.



0.1 Quick Reference Guide

This section provides a quick reference guide of the Year 2000 compliance status of products suppliedby SDX Business Systems plc. For complete and detailed information refer to the relevant sectionswithin this document.

Product Supply Date Status Required Action Referto

INDeX 100/200/400/800 All supplied Y None 1.1.1SDX Sapphire All supplied Y None 8.1SDX 10 All supplied Y None 1.1.2SDX 40/40E All supplied Y None 1.1.2SDX 180/420 All supplied Y None – note 1 1.1.3SDX 60N/420N All supplied Y None – note 1 1.1.3INDeX DECT All supplied Y None 1.1.6Reporter All supplied Y None 1.1.7Network Alchemy All supplied Y None 1.1.8SDX Voice Manager Mar 93 – Dec 93 N Upgrade PC & upgrade S/W 2.1

Jan 94 – Oct 94 N Upgrade S/W & manual datechange

2.1

Oct 94 – June 96 P Upgrade S/W & upgrade PC(application specific) – note 2

2.1

June 96 – Nov 96 N Upgrade S/W & upgrade PCBIOS

2.1

Nov 96 – May 98 N Upgrade S/W 2.118 May 98 onwards Y None 2.1

Premier Voice Mail Pre Jul 96 N Upgrade PC 3.1Jul 96 – Mar 97 P Manual date change 3.1Mar 97 onwards Y None 3.1

SDX ACD Manager Pre May 95 N Upgrade PC 4.1May 95 – June 96 P Upgrade PC (application

specific) – note 24.1

June 96 – Nov 96 N Upgrade PC BIOS 4.1Nov 96 onwards Y None 4.1

WOC Pre Jan 95 N Upgrade PC 5.1Jan 95 – Jun 96 P Manual date change 5.1Jun 96 onwards Y None 5.1

NOC All supplied Y None 5.1VIOC All supplied Y None 5.1FT7 and FT8 All supplied Y None 7.1SPOT All supplied Y None 9.1BRM Lite All supplied N Product withdrawn 6.1

Supply Date: Indicates the approximate supply date of the product. This is intended toprovide customers with an easy reference to determine the compliance statusof products in use.

Status: This indicates the Year 2000 compliance status of the product.Y = Year 2000 compliant no action requiredN = Not Year 2000 compliant hardware and/or software upgrade requiredP = No Year 2000 compliant, but only requires manual date change. Nohardware or software upgrade required.

Required Action: This summarises the action required to achieve Year 2000 compliance.

Refer To: This indicates the relevant section in the document “SDX Business Systemsplc – Year 2000 Compliance” where detailed information of each productversion, supply date and action required to achieve compliance.



0.1 Quick Reference Guide (cont.)

Note 1: Only the National Code Change (Phoneday) compliant version of softwarewas tested in these products.

Note 2: Only systems that are regularly reset or powered down will require a PCupgrade. Systems in continuous operation may not require an upgrade referto the relevant section for details.

1.1 SDX, INDeX and Network Alchemy Products

1.1.1 INDeX Range of Telephone Systems

The INDeX range of telephone systems is Year 2000 compliant for all available versions of systemsoftware release since the launch of this product. All future system software releases will be Year 2000compliant. At the turn of the Century, DT and TT terminals will automatically ‘roll-over’ and displaythe day, month and last two digits of the year, i.e. 01/01/00.

The calendar function of INDeX Level 6 and Level 7 series software, that controls the functions ofARS (Automatic Route Selection) and automatic night service is valid until 31st December 2009.Beyond this date systems using day of week controlled ARS or automatic night service functions willrequire minor reprogramming of the system database. This will not result in any loss of functionality.

Revised versions of Level 6 and Level 7 software with the ARS and automatic night service calendarfunction valid until 31st December 2099 will be made available free of charge to INDeX Approved andAccredited Resellers. Systems upgraded to these revised versions of software will not require minordatabase reprogramming to ensure the correct operation of day of week controlled ARS or automaticnight service functions after 31st December 2009

INDeX Level 8 series software (scheduled for release quarter four 1998) has the ARS and automaticnight service calendar function valid until 31st December 2099.

1.1.2 SDX 10 & SDX 40/40E Range of Telephone Systems

The SDX 10 and SDX 40/40E range of telephone systems are Year 2000 compliant. These productshave a 24 hour clock function (implemented in software using a counter mechanism) but do not containany calendar date function and therefore have no issues relating to Year 2000 compliance.

1.1.3 SDX 180/420 & SDX 60N/420N Range of Telephone Systems

The SDX 180/420 and SDX 60N/420N range of telephone systems are Year 2000 compliant. Thishas been determined through testing of the National Code Change (Phoneday) compliant software buildof each product.

There will be no effect on the FT terminals at the turn of the Century as they only display the day andmonth.

The calendar function of SDX60N and SDX420N Level 5.1 series software, that controls the functionsof ARS (Automatic Route Selection) and automatic night service is valid until 31st December 2009.Beyond this date systems using day of week controlled ARS or automatic night service functions willrequire minor reprogramming of the system database. This will not result in any loss of functionality.



Alternatively SDX Level 5.2 software is available as an upgrade for the SDX60N and SDX420Nsystems. This has the ARS and automatic night service calendar function valid until 31st December2099, removing the need for minor reprogramming of the system database at the end of 2008.

1.1.4 Call Logging Interface

The call logging interface (SMDR output) of both INDeX and SDX ranges will correctly output thedate code in the format xx/xx/00 at the turn of the century. Devices required to log call informationshould interpret this code correctly. Responsibility for ascertaining Year 2000 compliance of devicesattached to INDeX must fall with the supplier of that equipment.

1.1.5 CTI Applications

The CTI interfaces of INDeX and SDX range, including the new CT Integrator product range do notcontain date information and are therefore Year 2000 compliant. A CTI administration command isavailable to set and request the system data and time. This command has been verified as Year 2000compliant.

Where CTI applications are connected or integrated with SDX/INDeX telephone systems, you areadvised to contact the manufacturers/suppliers of these products to confirm their Year 2000 compliancestatus. It is possible that other products and CTI applications are not Year 2000 compliant even thoughthey may integrate with SDX/INDeX telephone systems which are Year 2000 compliant.

1.1.6 INDeX DECT

The INDeX DECT digital cordless system is Year 2000 compliant for all versions of system softwareand hardware since the launch of the product in May 1997.

1.1.7 Reporter

The Reporter call logging storage and remote access device is Year 2000 compliant for all versions ofsystem software and hardware since the launch of the product.

1.1.8 Network Alchemy Product Range

The Network Alchemy product range, which includes the ArgentOffice, CyberGear Gold andCyberGear TA products, is Year 2000 compliant for all versions of system software and hardware sincethe launch of these products in November 1997.

Included with the Network Alchemy products is a CD ROM containing a range of CTI and voice mailapplications. The correct operation of these applications is reliant on the Server or PC platform andassociated operating systems, on which the applications reside being Year 2000 compliant. TheReseller, end user or their IT department must ensure that the platforms on which theses applicationsare Year 2000 compliant.



2.1 SDX Voice Manager

The SDX Voice Manager comprises three elements: software, PC platform and voice processing cards.Over the life of this product, various versions of each element have been supplied. All versions ofvoice processing card supplied are Year 2000 compliant. Not all versions of system software and PCplatform are Year 2000 compliant and each must be considered separately, details are given below.

2.1.1 SDX Voice Manager - Software

Voice Manager software up to and including level 5.9/07 is not Year 2000 compliant, holiday datescannot be entered correctly after the turn of the century.

Voice Manager software 5.9/08 (and any future release) is Year 2000 compliant, this version ofsoftware has been available since 18th May 1998. All SDX Voice Managers will require a softwareupgrade to version 5.9/08 (or later) before 31 December 1999.The PC platforms that will support the software version 5.9/08 are:-

• IBM 425T (6384 MVO)• SDX PC1, SDX PC2, SDX PC3.75 and SDX PC4• Any future SDX Business Systems supplied PC platforms

2.1.2 SDX Voice Manager - PC Platforms

Since its launch, there have been a number of PC platforms, which have been supplied by SDXBusiness Systems for the SDX Voice Manager, these are listed below:-

• IBM PS2 (supplied March ’93 until June ’93)• IBM 325T (supplied July ’93 until December ’93)• IBM 425T (6384 MVO) (supplied January ’94 until October ’94)• SDX PC1 (supplied October ’94 until January ’95)• SDX PC2 (supplied January ’95 until June ’96)• SDX PC3.75 (supplied June ’96 until November ’96)• SDX PC4 (supplied November’96 to present)

All of the above IBM PC platforms will require a manual date reset at the turn of the century using theset-up program or DATE command found on DOS 3.3 or later. Further information on any IBM PCplatform can be found at HTTP://www.software.IBM.com/year2000 or telephone IBM’s 2000 helpline:0800 973219

• The SDX PC 1 and SDX PC2 platforms are not fully Year 2000 compliant. The PC platformcorrectly rolls over to 2000, but will require a manual data if reset or powered down after 2000.However, please note that voice mail systems are designed for continuous operation and thereforein normal circumstances a manual date change will not be required. An upgrade to the SDX PC4(or above) should be considered for SDX Voice Manager systems operating on the SDX PC1 andSDX PC2 platform, that are regularly expected to be reset or powered down as part of the normalmethod of operation. A BIOS upgrade option to make the SDX PC1 and SDX PC2 fullycompliant is currently under test.

• The SDX PC3 platform is not Year 2000 compliant. This platform will require a BIOS upgrade inorder to achieve Year 2000 compliance. The upgrade will be available FOC, taking the form of aself installing programme, and delivered on a single disk 3.5” disc or downloadable from the SDXBusiness Systems web site at HTTP://www.sdxplc.com



• The SDX PC4 platform is Year 2000 compliant and supports SDX Voice Manager systems of upto 12 channels . However, certain Year 2000 testing utility programmes report a non-complianceerror, when testing SDX PC4 which based on the Intel ‘Tucson’ motherboard. Intel has confirmedthat SDX PC4 is fully Year 2000 compliant and that certain test programmes incorrectly report anerror. Further information regarding the Tucson motherboard can be found on the Intel web site atHTTP://www.support.intel.com/support/year2000/motherboard.htm

As explained in section 2.1.1 above only the IBM 425T (6384 MVO) and the SDX range of PCplatforms will support the Year 2000 compliant Voice Manager software version 5.9/08. VoiceManagers using IBM PS2, or IBM 325T PC platforms will require an upgrade to a SDX PC4 (orabove) PC platform in order to support Voice Manager 5.9/08 Year 2000 compliant software.

An upgrade to the SDX PC4 (or above) should also be considered for SDX Voice Manager systemsoperating on the SDX PC1 or PC2 platforms that are regularly expected to be reset and powered downas part of the normal method of operation.

3.1 Premier Voice Mail Systems

The Premier range (formerly Seltek) of voice mail systems including the Diplomat and Lite versions,comprise four elements: software, PC platform, voice processing cards and a comms card. Over thelife of these products various version of each element have been supplied. All versions of voiceprocessing card and software (including the Premier Fax Server option) supplied are Year 2000compliant. The Premier Fax Server runs in a Windows 3.1 environment. Microsoft has announced thatWindows 3.1 is not fully Year 2000 compliant. However, the operation of the Premier Fax Server isunaffected by this and will continue to operate without loss of functionality.

Not all versions of PC platform and comms card supplied for Premier Voice Mail Systems are Year2000 compliant, details are given below.

3.1.1 Premier Voice Mail - PC Platforms

The Premier range of voice mail systems has been supplied on various PC platforms. Identification ofthe PC model number can be found on a label on the rear of the PC. Not all PC platforms used areYear 2000 compliant details are given below.

• Model numbers MT1 to MT14 and RK1 to RK4 (supplied February 1994 to July 1996) are notYear 2000 compliant and do not support a manual date reset. Premier voice mail systems usingthese PC platforms will require an upgrade to a SDX PC4 (or above) PC platform in order toachieve Year 2000 compliance.

• Model numbers MT15, MT16 and RK5 (supplied July 1996 to March 1997) do not automatically

compensate for the date change. A system reboot (power off and then power on sequence) will berequired on or after 1st January 2000 to update the date.

• Model number MT17, MT18 and RK6 (supplied March 1997 to June 1997) and SDX PC4

(supplied since July 1997) are Year 2000 compliant. However, certain Year 2000 testing utilityprogrammes report a non-compliance error, when testing SDX PC4 which based on the Intel‘Tucson’ motherboard. Intel have confirmed that SDX PC4 is fully Year 2000 compliant and thatcertain test programmes incorrectly report an error.



3.1.2 Premier Voice Mail - Comms Cards

The Premier voice mail systems have been supplied with various models of comms card. The commscards contain a real time clock module, not all versions are Year 2000 compliant details are givenbelow:-

• Model BBG/A/04.00 (supplied until March 1994) is NOT compliant with the Year 2000. Premiervoice mail systems using this model comms card will require an upgrade to a Year 2000 compliantmodel of comms card.

• Model BBG/A/06.00 (supplied from March 1994) was manufactured with two versions of dongle

module. Model BBG/A/06.00 using dongle module GR281 is not Year 2000 compliant and willrequire an upgrade to a Year 2000 compliant model of comms card. Model BBG/A/06.00 usingreal time clock module DS1243Y is Year 2000 compliant. However this version comms card willonly function as Year 2000 compliant if used with a PC platform that is Year 2000 compliant.

• Models BBG/D/03.00, BCI/A/02.00, BCI/A/03.00, BCI/A/04.00, BCI/A/05.00, andBCO/A/02.00 are Year 2000 compliant. However these comms cards will only function as Year2000 compliant if used with a PC platform that is Year 2000 compliant.

4.1 SDX ACD Manager

The SDX ACD Manager (also known as the Seltek ACD Manager) comprises three elements: software,PC platform and a comms card. Over the life of the product various versions of each element havebeen supplied. Not all versions of software, PC platform and comms card are Year 2000 compliant andeach must be considered separately, details are given below.

4.1.1 SDX ACD Manager - Software

Software levels 4.2a and 5.1 are Year 2000 compliant, with the exception of the optional call costingpackage. All functions and options of software level 5.2 (and above) are Year 2000 compliant.Systems using the optional call costing package must be upgraded to software level 5.2 or above.

4.1.2 SDX ACD Manager - PC Platforms

The SDX ACD Manager has been supplied on various Samsung and SDX PC platforms. Samsungplatforms were supplied with the SDX ACD Manager until May 1995, SDX PC platforms have beensince this date. Not all versions of these PC platforms are Year 2000 compliant details are givenbelow:-

• Samsung models: DM286/12, DM386S/16, DM386S/25, DM386/33N, DM486S/20,DM486S/25Q, DM486Q, and the DM486P are NOT Year 2000 compliant. These models weresupplied until May 1995. ACD Manager systems using these PC platforms will require an upgradeto a SDX PC4 (or above) PC platform in order to achieve Year 2000 compliance.

• The SDX PC 1 and SDX PC2 platforms are not fully Year 2000 compliant. The PC platforms

correctly roll over to 2000, but will require a manual data change if reset or powered down after2000. However, please note that the SDX ACD Manager is designed for continuous operation andtherefore in normal circumstances a manual date change will not be required. An upgrade to theSDX PC4 (or above) should be considered for systems operating on the SDX PC1 and SDX PC2platforms, that are regularly expected to be reset or powered down as part of the normal method ofoperation. A BIOS upgrade option to make the SDX PC1 and PC2 fully compliant is currentlyunder test.



• The SDX PC3 platform is not Year 2000 compliant. This platform will require a BIOS upgrade inorder to achieve Year 2000 compliance. The upgrade will be available FOC, taking the form of aself installing programme, and delivered on a single disk 3.5” disc or downloadable from the SDXBusiness Systems web site at HTTP://www.sdxplc.com

• The SDX PC4 platform is Year 2000 compliant. However, certain Year 2000 testing utilityprogrammes report a non-compliance error, when testing SDX PC4 which based on the Intel‘Tucson’ motherboard. Intel have confirmed that SDX PC4 is fully Year 2000 compliant and thatcertain test programmes incorrectly report an error. Further information regarding the Tucsonmotherboard can be found on the Intel web site at HTTP://www.support.intel.com/support/year2000/motherboard.htm

4.1.3 SDX ACD Manager - Comms Cards

The SDX ACD Manager has been supplied with various models of comms card. The comms cardscontain a real time clock module, not all versions are Year 2000 compliant details are given below:-

• Model BBG/A/04.00 (supplied until March 1994) is NOT compliant with the Year 2000. Seltekvoice mail systems using this model comms card will require an upgrade to a Year 2000 compliantmodel of comms card.

• Model BBG/A/06.00 (supplied from March 1994) was manufactured with two versions of dongle

module. Model BBG/A/06.00 using dongle module GR281 is not Year 2000 compliant and willrequire an upgrade to a Year 2000 compliant model of comms card. Model BBG/A/06.00 using realtime clock module DS1243Y is Year 2000 compliant. However this version comms card will onlyfunction as Year 2000 compliant if used with a PC platform that is Year 2000 compliant.

• Models BBG/D/03.00, BCI/A/02.00, BCI/A/03.00, BCI/A/04.00, BCI/A/05.00, andBCO/A/02.00 are Year 2000 compliant. However these comms cards will only function as Year2000 compliant if used with a PC platform that is Year 2000 compliant.

5.1 WOC (Windows Operator Console)

5.1.1 WOC - Software

The WOC software is Year 2000 compliant. This covers all released versions since launch to present,currently software version 3.1 has been the version shipped since 22 July 1996.

The WOC runs in a Windows 3.11 environment. Microsoft have announced that Windows 3.11 is notfully Year 2000 compliant. However, the operation of the WOC is unaffected by this and will continueto operate without loss of functionality on Windows 3.11.

For further information regarding the Year 2000 compliance status of Microsoft operating systems,visit “http://www.microsoft.com/ithome/topics/year2k/product/product.htm”.

Since May 1995 the WOC has been available as a software only product for use on customer or resellersupplied PC platforms. The correct operation of the WOC software is reliant on the PC platform andoperating system being Year 2000 compliant. The Reseller, end user or their IT department mustensure that the PC Platform they have supplied for WOC applications complies with the Year 2000.



5.1.2 WOC - PC Platforms

Since its launch, the WOC has been supplied on several PC platforms, the IBM 6381/FVO, SDX PC1,SDX PC2, SDX PC3 and SDX PC4. Details of PC platform are given below.

• The IBM 6381/FVO supplied until October 1994, will require a manual date reset at the turn ofthe century using the set-up program or DATE command found on DOS 3.3 or later.

• SDX PC1 and SDX PC2 - As detailed in section 2.1.2 of this document the SDX PC1 and SDXPC2 platforms are not fully Year 2000 compliant, requiring a manual date change after 2000 ifreset or powered down. However the WOC makes not reference to the calendar function of thePC. Therefore no upgrade activity is required and the WOC will continue to operate without lossof feature or functionality when used with PC1 and PC2 after 2000.

• SDX PC3 - As detailed in section 2.1.2 of this document the SDX PC3 platform is not Year 2000compliant, requiring a BIOS upgrade. However the WOC makes no reference to the calendarfunction of the PC. Therefore no upgrade activity is required and the WOC will continue tooperate without loss of feature or functionality when used with PC3 after 2000.

• SDX PC4 – This PC platform is Year 2000 compliant.

5.1.3 NOC (Network Operator Console)

The NOC software is Year 2000 compliant. This covers all released versions since launch in March1998. All PC platforms supplied for the NOC by SDX Business Systems are Year 2000 compliant.

The NOC software runs in either a Windows 95 or Windows NT4 environment. Microsoft haveannounced that these products are not fully Year 2000 compliant. However, the operation of the NOCis unaffected by this and will continue to operate without loss of functionality on these Microsoftoperating systems.

The NOC is available as a software only product for use on customer or reseller supplied PCplatforms. The correct operation of the NOC software is reliant on the PC platform and operatingsystem being Year 2000 compliant. The Reseller, end user or their IT department must ensure that thePC Platform they have supplied for NOC applications complies with the Year 2000.

5.1.4 VIOC (Visually Impaired Operator Console)

The VIOC software is Year 2000 compliant. This covers all released versions since launch in March1998. All PC platforms supplied for the VIOC by SDX Business Systems are Year 2000 compliant.

The VIOC software runs in a Windows 95 environment. Microsoft have announced that this product isnot fully Year 2000 compliant. However, the operation of the VIOC is unaffected by this and willcontinue to operate without loss of functionality on this Microsoft operating system.

6.1 Business Response Manager Lite (BRM Lite)

BRM Lite provides call logging information in a graphical format for the current and previous days callactivity. BRM Lite is supplied free of charge as a software only application with every INDeX. BRMLite is not Year 2000 compliant.

The BRM Lite is available for use on any PC platform conforming to minimum specification of:-386SX 33, 4Mb of RAM, with VGA colour monitor, running windows 3.1 and DOS 5.



7.1 FT7 & FT8

The FT7 & FT8 products were supplied as client and server software for use on a wide range PCplatforms. Normally the PC platforms for FT7 and FT8 were supplied by the user or reseller and notby SDX Business Systems. The FT7 and FT8 software is Year 2000 compliant. However correctoperation of this software is reliant on the PC platform and operating system being Year 2000compliant. The Reseller, end user or their IT department must ensure that the PC Platforms supportingall FT7 or FT8 applications comply with the Year 2000.

8.1 Sapphire

The Sapphire 1 + 5 and 2 + 8 micro PBX does not use any form of calendar and will not be affectedby the Year 2000.

9.1 SPOT

The SPOT product and the Supervoice software application supplied with SPOT are Year 2000compliant. You are advised to contact the suppliers of any other products or applications that areconnected to or integrated with SPOT and confirm the Year 2000 compliance status of such products.



10.1 Summary

10.1.1 Telephone System and Software Applications

Software 2000 Compliant NotesLevel/Model YES NO

INDeX ALL √ - Refer to para 1.1.1Sapphire ALL √ - -SDX 10 ALL √ - Refer to para 1.1.2

SDX 40/40E ALL √ - Refer to para 1.1.2SDX180/420 ALL √ - Refer to para 1.1.2

SDX60N/420N ALL √ - Refer to para 1.1.2INDeX DECT ALL √ - -

Network Alchemy ALL √ - -SDX Voice Manager Up to 5.9/07 - √ Refer to para 2.1SDX Voice Manager 5.9/08 or above √ - Refer to para 2.1SDX ACD Manager pre 5.2 √* - Refer to para 4.1SDX ACD Manager 5.2 or above √ - Refer to para 4.1Premier Voice Mail ALL √ - Refer to para 3.1

FT7 & FT8 ALL √ - Refer to para 7.1WOC, NOC & VIOC ALL √ - -

BRM Lite 1 - √ Refer to para 6.1

* Call costing, available as an option on SDX ACD Manager is not Year 2000 compliant with pre 5.2software versions, see para 4.1.

10.1.2 PC Platforms

PC Model 2000 Compliant NotesYES NO

IBM PC platforms All supplied by SDX - √ Refer to para 2.12SDX PC1 All supplied by SDX - √* Refer to para 2.12SDX PC2 All supplied by SDX - √* Refer to para 2.12SDX PC3 All supplied by SDX - √* Refer to para 2.12SDX PC4 All supplied by SDX √ - -

SAMSUNG DM286/12 - √ Refer to para 4.1.2SAMSUNG DM386S/16 - √ Refer to para 4.1.2SAMSUNG DM386S/25 - √ Refer to para 4.1.2SAMSUNG DM386/33N - √ Refer to para 4.1.2SAMSUNG DM486S/20 - √ Refer to para 4.1.2SAMSUNG DM486S/25Q - √ Refer to para 4.1.2SAMSUNG DM486Q - √ Refer to para 4.1.2SAMSUNG DM486P - √ Refer to para 4.1.2

Premier (SELTEK) MT1 – MT14 - √ Refer to para 3.1.1Premier (SELTEK) MT15 – MT16 - √ Refer to para 3.1.1Premier (SELTEK) MT17 & MT18 √ - -

*Issue 1 of this document contained incorrect information regarding the Year 2000 compliance statusof the SDX PC1, SDX PC2 and SDX PC3 platforms. This was the result of incorrect informationprovided to SDX Business Systems by the supplier of these products.



10.1.3 Premier (Seltek) Voice Mail and SDX ACD Manager Comms Card

Comms Card 2000 Compliant NotesModel YES NO

SELTEK Comms card BBG/A/04.00 - √ Refer to paras 3.1.2 &4.1.3

SELTEK Comms card BBG/A/06.00 - √* Refer to paras 3.1.2 &4.1.3

SELTEK Comms card BBG/D/03.00 √ -SELTEK Comms card BCI/A/02.00 √ -SELTEK Comms card BCI/A/03.00 √ -SELTEK Comms card BCI/A/04.00 √ -SELTEK Comms card BCI/A/05.00 √ -SELTEK Comms card BCO/A/02.00 √ -

* Comms card model BBG/A/6.00 with real time clock module DS1243Y are Year 2000 compliant.The vast majority of comms cards supplied are version BBG/A/6.00 with DS1243Y real time clockmodule or later.

11.1 History

Issue Date Details1 November 98 First issue.2 August 98 Seltek references changed to Premier.

Quick Reference & History sections added.INDeX DECT, Reporter, Network Alchemy, NOC & VIOC added.Sections 1.1, 2.1, 3.1, 4.1.2, 5.1, 9.1, 10.1.1 & 10.1.3 revised.

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®

Reseller Update

Update no: 176


SDX 60N/420N Upgrade Promotion, SupportServices and Product Availability

SDX Upgrade Promotion

In recognition of the size of the installed base of older SDX systems and the value ofcustomer retention, SDX Business Systems will shortly launch a promotional campaign toupgrade existing SDX users to INDeX. The target for this campaign is the installed base of allolder SDX systems. The proposition of the promotion is simply:-

“Upgrade to INDeX at a significantly discounted price that is only available to existingSDX users for a limited period.”

The basic vehicle of the campaign will be a high impact direct mailer with responsemechanism. The mailer will carry two key messages: (1) the benefits of upgrading to INDeXand (2) examples of the promotional offers for the INDeX upgrade. There will be a choice oftwo highly competitive INDeX upgrade options available, either a GCU string upgrade or anINDeX replacement. The INDeX replacement option will take the form of a ‘cash back’ offeragainst the return of the SDX equipment. The GCU string upgrade will also take the form of a‘cash back’ style discount against a packaged bundle of INDeX equipment. In both cases thecash back discount will be paid directly to the customers so that Reseller margins areunchanged.

In order to pay the ‘cash back’ discount directly to the end customer it is vital that SDXBusiness Systems despatch the mailer and co-ordinate the leads generated. Details of thepromotion are being finalised and will be confirmed in early September. It is proposed thatSDX Business Systems will mail the installed base of SDX on behalf of individual Resellers.Leads will be returned to SDX and then passed to the appropriate Reseller to be followed upby sales personnel, who will advise the most appropriate upgrade option dependant on thefuture requirements of the customer.

Discontinuation of FT Terminal Manufacture

Due to the non-availability of certain key components, SDX Business Systems have beenforced to discontinue the manufacture of all SDX FT terminals with immediate effect. Thecurrent stock situation and availability for these items is summarised later within this ResellerUpdate. When current stocks of each FT terminal model are exhausted the individualproducts will be discontinued and no longer available. SDX Business Systems will continuethe repair and refurbishment service for FTs and have reserved a quantity of components tosupport this activity.

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Discontinuation of SDX 60N/420N GCU Manufacture

We are currently out of stock of SDX 60N/420N GCUs (38SKM00001SCD). We expect tohave stock mid October. Many components of the GCU are no longer in production and as aconsequence have become near impossible and uneconomic to procure. Therefore, it hasbeen decided to schedule only one further production run of this item, creating a last time buyopportunity for the GCU.

The volume of the final production run will be matched to Resellers demand. Please use theattached order form to make your final purchases of SDX 60N/420N GCUs, orders must bereceived by 4th September 1998. Please note that the RSP of this unit has been increased to£1795 with immediate effect. Orders for GCUs received prior to the date of this update will behonoured at the old price of £1485. It must be stressed that this is a last time buyopportunity. The GCU will be discontinued as a product following the final production run.SDX Business Systems will continue the repair and refurbishment service for GCUs and havereserved a quantity of components to support this activity.

The GCU motherboard (39UPB50001AEB) is discontinued with immediate effect.

Discontinuation of SDX 40E

The SDX 40E is now discontinued. There will be no further manufacture of any systemcomponents. SDX 40E control units are no longer available. Extension units and conversionunits will continue to be available only while current stocks last, representing approximately18 months usage at the current level of sales.

Spares, Repairs & Technical Support Policy

The decision to cease manufacture of FT terminals, GCUs and SDX 40E does not have anyimpact on the repair and refurbishment services operated by SDX Business Systems forthese products. This service will continue to be available for all products, provided that thenecessary components and raw materials can be sourced at reasonable cost. However, wereserve the right to repair, replace or provide alternative products or parts thereof as maybeappropriate subject to the availability of components and raw materials.

With regard to the technical support services provided by TSG, our best endeavours are toprovide a minimum of 7 years technical support for the SDX product range, from the date ofcessation of supply of new systems. This occurred on 1st September 1993 for SDX 180/420as announced in Dealer Update 193. As a result of the introduction of new European EMClegislation, the supply of new SDX40E/60N/420N systems ceased on the 31st December1995. All SDX product and components supplied since this date have been for the purpose ofmoves, changes, upgrades and maintenance of existing systems and not for the supply ofnew systems.

SDX GCU Support on INDeX

INDeX Level 7.2 is the last version of INDeX software to support the connection of SDX GCUstrings via the LC-2E4G or LC3E1G. Level 7.2 will continue to be available and will besupported in terms of bug fixes, patches and maintenance releases for a period of 12 monthsafter the release of Level 8.0 software.

INDeX Level 8 series software will not support the connection of GCU strings via linkcassettes. Level 8.0 software is currently in field trial and is planned to be available oncontrolled release during November 1998. Level 8 series software is only supported on theCPUV. Support of the original SDX CTI interface is also discontinued on Level 8.0 in favourof the CT Integrator range of toolkits and interfaces.

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Details of the additional benefits introduced in Level 8 will be communicated via ResellerUpdate at the time of controlled release.

SDX FT Terminal Availability

FT1M NavyFT1 message waiting version in navy continues to be available. Current stock levelsrepresent approximately 18 months usage. When this stock is exhausted the FT1M Navy willbe discontinued and no longer available. The FT1M is supplied with a user guide.

FT1 GreyFT1 Grey continues to be available with stock levels representing approximately 3 monthsusage at the current level of sales. When this stock is exhausted the FT1 Grey will bediscontinued and no longer available.

FT1 NavyStocks of the FT1 navy are now exhausted. With immediate effect this product is discontinuedand is no longer available.

FT2The FT2 navy is no longer available and is now discontinued as a product. There are limitedstocks available of FT2 grey, representing one or two months usage at the current level ofsales. When these stocks have been exhausted FT2 will be discontinued as a product.

FT3This product has already been discontinued as previously announced via Reseller Update118, May 1997.

FT4Both FT4 navy and grey continue to be available with stock levels representing approximately2 years usage at the current level of sales. When this stock has been consumed the FT4 willbe discontinued and there will be no further manufacture. The FT4 is supplied with a userguide.

FT5The FT5 grey is discontinued. There are limited stocks of FT5 navy, representing one or twomonths usage at the current level of sales. When these are exhausted this product will bediscontinued.

ACD TurretThe ACD turret continues to be available with stock levels representing approximately 5months usage at the current level of sales. When this stock has been consumed the ACDTurret will be discontinued and there will be no further manufacture.

DSS/BLF UnitsThe DSS/BLF main and extension units in both grey and navy continue to be available withstock levels suitable to support sales for at least 18 months.

Issued by Andrew Saunders (extn 4175)Tel:- 01707 392200Fax: 01707 376933Email:- [email protected]

Reseller Update

Update no: 177

Date: 2nd September 1998

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Announcing the General Release of the AT1SDX Business Systems is pleased to announce the launch of the SDX AT1, now available ongeneral release. The AT1 is a business use analogue telephone and is the latest edition tothe INDeX range of terminals.

To complement the INDeX range of DT terminals, the AT1 has the same styling as the DT1and is available in charcoal only. The AT1 has been designed specifically for use as ananalogue telephone in the business environment. It carries distinctive SDX branding and isequally ideal for use on INDeX or any system supporting analogue 2 wire extensions.

The SDX AT1 is compatible with all INDeX and SDX analogue circuits. It is also suitable forother PBX analogue circuits and the direct connection to exchange lines. The AT1 has aREN value of 1 and can be situated up to one thousand metres from the PBX. For furthertechnical details please refer to the supplied AT1 User Guide.

The AT1 will replace the PT1 and has significant feature benefits over the PT1 as highlightedbelow:

§ Memory Key: This enables the AT1 to do single key stroke dialling. The pre-programmed number under the memory key can be up to 21 digits.

§ Volume Adjustment: During a call, the caller is able to adjust the volume by simplypressing the volume key.

§ Ringer Customisation: The AT1 ringer tone can be adjusted using the key pad.

§ LD/MF Switching: The AT1 offers the additional functionality of being able to switch fromLD to MF dialling whilst on a call. This may be useful for legacy PBXs or voicemailaccess.

§ Wall Mounting: The AT1 is easily wall mounted using the DT wall mounting bracket (seebelow for order code)

The AT1 is conveniently supplied in batches of ten units, which may prove more favourablethan the minimum order quantity of 24 units for the PT1. All AT1s will be individuallypackaged with a User Guide and Line Cord. The User Guide has been designed to provideall the necessary information regarding the AT1 in a concise, compact and user-friendly way.The User Guide is immediately available from the SDX website - http://www.sdxplc.com.

Order Code Product Description RSP £ Discount

AT1 SDX Plain Ordinary Telephone 29.99 25%

DTWB-CU Wall Mounting Bracket (2 pack) 10.00 MLD

As stated above, the AT1 is immediately available and will replace the PT1. The PT1 will bediscontinued when stocks are exhausted, which is expected to be in one month, dependenton demand.

AT1 offers a three year, full replacement warranty providing the end user with a high degreeof product confidence and the reseller the opportunity to offer cost effective analoguetelephone maintenance.

Issued by: J. LawsonTEL: 01707 364629Email: [email protected]: http://www.sdxplc.com

AT1 Data Sheet

Product Components:

§ AT1 Unit§ User Guide§ Line Cord

AT1 Features:

§ Last Number Redial§ Changing the Caller Volume§ Message Waiting Lamp§ Memory Key§ Recall§ Mute§ Changing the Ringer Tone§ Personal Speed Dial Access

General Features:

§ Highly functional analogue business phone§ INDeX DT styling§ Dialling Mode Switch MF/LD§ Recall Mode Switch, Earth Loop Recall or Time Break Recall§ REN Values. The REN value of the AT1 is 1 (for further information regarding REN

values and their significance please refer to the User Guide).

INDeX Features Supported:

Access to all features available on INDeX analogue 2-wire extensions.

§ Internal or External Calls (including page calls)§ Access to Speed Dials, Pins and Account Codes§ Leave messages, set Callbacks, set Camp-On§ Pick up calls from other extensions and the ability to set up the pick up number

(groups or extensions).§ Hold and un-Hold calls.§ Transfer calls.§ Park calls and pick up Parked calls.§ Divert functions, including Divert All, Divert on Busy, Divert on No Answer and the

ability to switch on and off No Calls.§ The ringer Time Out can be manipulated.§ Set Pass Codes for the extension to be locked or unlocked.§ Able to enter or exit a group.

AT1 Approvals:

§ The AT1 is approved for direct connection to the PSTN or the PBX.§ DTMF or Loop Disconnect signalling supported.

This data sheet aims to provide a very simple overview of the functionality of the AT1Handset. If further technical information is required, the user guide is freely available fromthe SDX Business Systems website at the address stated above.


Date: 8th September 1998

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Refurbished Headset Stock at Reduced PricesThere are quantities of refurbished headset stock, including products that are no longer partof the SDX Headset range, available at a significantly reduced price. Please refer to the tablebelow for the items availability and price. Before ordering these items, please check with SDXSales Order Processing on their availability (Telephone number 01707 364428).

Quantity Refurbished Headsets Code RSP16 Vista (Base Unit including Barrier Box) HS/V/REF £805 Mirage Headset HS/MG/REF £6017 Supra Headset HS/SM/REF £506 Supra Noise Cancelling Headset HS/SMNC/REF £6549 Profile I/II/III Headset for INDeX (or MPA) HS/P123/IND/REF £10513 Profile I/II/III Headset for SDX FT Connection HS/123/REF £10523 Profile Binaural Headset for INDeX Connection

(or MPA)HS/PB/IND/REF £125

14 MPA II Unit (excluding batteries) MPAII/REF £5072 Profile Binaural Headset for SDX FT Connection 39UTN00002AAK/

REF£125

43 GN Netcom 900 39UTN00002AAC/REF

£100

The above stock is subject to 30% discount off the RSP.

The Profile headsets are sold in the same format as current stock, i.e. the MPA is sold withoutthe QD curly cords, while all headsets come complete with the QD curly cords. Please refer toReseller Update 166 for more detail on the format.

Please note: All headsets are sold in a tested and refurbished condition. Some headsets mayhave a sealable plastic bag in lieu of the cloth drawstring bag.

It is not possible to offer a warranty period on the refurbished headsets, but credit will bemade pending return of any headsets found faulty within 7 days of delivery.


Reseller Update

Update no: 179


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NOTICE OF STOCKTAKE

THURSDAY 1ST – FRIDAY 2ND OCTOBER 1998

SDX Business Systems will be undertaking the significant task of a full, year end stocktake onThursday 1st and Friday 2nd October 1998.

The effect of this is that the last orders shipped that week will be on Wednesday 30th

September 1998 with no shipments on Thursday or Friday.

The next shipments will therefore be on Monday 5th October 1998. The only exception to thiswill be any replacements for Early Life Failures, which will be processed as normal.

To ensure that all orders are successfully processed and shipped on Wednesday 30th ofSeptember the required receipt time will be moved from 2.30pm to 12.30pm. Any ordersreceived after 12.30pm on Wednesday 30th September will be not be shipped until Monday 5th

October.

No exceptions will be made to the above conditions.

Please help us to make the stocktake and the end of month a success by sending Septemberorders to us as early as possible and by informing all of your staff of this situation.

If you have any questions or comments please do not hesitate to contact me on 01707364162 or Email: [email protected].

Issued by:- Warren BuckleyUK Customer Services Manager

Reseller Update

Update no: 180


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Tuesday 13th October 1998 – Operational Changes

From 12:00 o’clock on Tuesday 13th October 1998 SDX Business Systems will largelybe closed until 9:00 am Wednesday morning.

During the afternoon of the 13th , all SDX employees will be involved in a company briefingwhich will launch the group into the new financial year with the right attitude to ensure theongoing success of the product and channel strategy.

Following this meeting we will be releasing further information to you, our Reseller partners.

Since the briefing will include the launch of our new customer satisfaction program whichaims at achieving service excellence, we are sure that you will agree on how important it is forthe whole company to attend.

In order to provide a professional level of support on the 13th October we will be arranging fora noon shipment of any orders received by 10:30 am on the morning of the 13th.

As with the October stocktake no exceptions will be made to these arrangements, soplease ensure that all orders are faxed to us before 10:30 am on 13th October 1998.

Although most of SDX will close at 12:00 pm, the Technical Support Group (TSG) will offer areduced service throughout the afternoon. However, please do not call the TSG unlessnecessary.

If you have any questions or comments please do not hesitate to contact me on 01707364162 or Email: [email protected].

Issued by:- Warren BuckleyUK Customer Services Manager

Reseller Update

Update no: 181


SDX ACD Manager Promotion

SDX Business Systems is pleased to announce that effective from Monday 5th October, each15 and 30 agent SDX ACD Manager ordered will be supplied with a free single WindowsClient Software licence. The rationale behind this promotion is to further increase thecompetitiveness of the SDX ACD Manager in the small call centre market place. Thispromotion will be effective until 31st December 1998.

This effectively reduces the cost of a 15 agent ACD server with Windows client (softwareonly) from £11,990 to £9,495. Representing a 21% price reduction.

The equivalent 30 agent system reduces from £16,490 to £13,995. Representing a 15% pricereduction.

Issued by: Tim Stone (extn 4161)Tel:- 01707 392 200Fax:- 01707 376 933Email:- [email protected]:- http://www.sdxplc.com

Reseller Update

Update no: 182

Date: 7th October 1998

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NOP – Reseller Satisfaction Survey

During the past year SDX Business Systems has been conducting ongoing surveys with allresellers to assess the quality of the service that we deliver to you, our customers.

This has enabled us to identify areas of both strength and weakness and to create strategies toenhance the former and resolve the latter.

Now, as part of our ongoing customer care programme we have recruited NOP (formerly NationalOpinion Polls) to carry out a six monthly Reseller Satisfaction Survey to enable us to identify whatyou think of us and how we can improve our service to you.

Our aim is to supply ‘excellence’ in service at all times and across all business areas and thereforeit is imperative that we collate as much relevant information as possible.

To this end NOP will be calling to carry out telephone interviews into five areas of your business.Each interview will last for about 20 minutes and NOP will make every effort to avoid anyunnecessary inconvenience. Please invest the time to help us to help you to continue to winagainst ever improving competition

The five business areas that we have identified are:

• Managing Director / Principal• Sales• Technical• Logistics & Operations• Finance

We recognise that there will not always be individuals who fit perfectly against these headings butwe will be directing the questions to the most suitable person according to our daily contacts.

The first interviews will take place in the next few days and we would like to ask for your co-operation in this exercise. The survey is expected to take most of October to complete andtherefore we will not be publishing the results until late November together with our plans toaddress any areas of concern that it reveals.

If you have any questions or concern please do not hesitate to contact me on 01707 364162 atany time.

Warren BuckleyUK Customer Service ManagerFax:- 01707 372 184Email:- [email protected]:- http:\\www\sdxplc.com


Date: 4th November 1998

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Introduction of the E-PRI 8 Cassette

In response to the increase in popularity of I421* connections, SDX Business Systems arepleased to announce the introduction of the E-PRI 8 cassette. This cassette mirrors theminimum entry point of the Primary Rate service at 8 channels. The E-PRI 8 cassette will beavailable from the 1st November 1998.

The E-PRI 8 cassette will have an RSP of £795.

Historically, DASS II connections have been preferred due to the higher level of functionalityover an I421 connection. Recent developments on I421 have made these connections similarin functionality. Listed below is a comparison of the two services.

*I421 connections are also known as Primary Rate Q931 or Euro ISDN.

SUPPLEMENTARY SERVICE COMPARISON I421 V’s DASS

Supplementary service* ISDN 30(DASS)

ISDN 30(I421)

Calling Line Identity Presentation Yes YesCalling Line Identity Restriction ** Yes YesTerminating Line ID Presentation (COLP) Yes NoConnected Line Presentation Restriction ** Yes YesDirect Dialling In Yes YesSub Addressing 6 Octet ( 6 characters) Yes YesCall Charge Indication Yes NoAdministration Provided Diversion Yes YesAdministration provided Incoming Call Barring Yes YesAdministration provided Outgoing Call Barring Yes YesAdministration provided Selective Outgoing Call Barring Yes YesAdministration provided Selective Outgoing Call Barring Yes YesAdministration provided Selective Outgoing Call Barring Yes YesAdministration provided Selective Outgoing Call Barring Yes YesCustomer Controlled Call Diversion All calls/ Busy/ No Reply** Yes NoCustomer Controlled Channel Busying (Not available onDDI)**

Yes No

Customer Controlled Call Barring, incoming and outgoing** Yes NoMalicious Call Indication** Yes YesMaintenance: Total care available Yes Yes

** Not available on the INDeX.

Number Allocation

On DASS connections, telephone numbers can be allocated to individual channels or groupsof channels. For example: the 30 channels may be split with ten channels dedicated to amain exchange number and twenty channels allocated to a DDI range.

In some instances this can be a benefit, but for the majority of cases it gives poor utilisationof channels. For example: there could be congestion on the DDI channels when there arefree channels available on the main exchange number.

Historically with I421, all channels were either a main exchange number or DDI with amaximum of 5 DDI ranges on one bearer. With recent enhancements it is now possible tohave DDI and a main exchange number combined on the same 30 channels.

DASSII is a UK standard which is fully supported but with no further development planned.The supplementary services supported by DASS II will not change. The ETSI compliant I421is the European standard for ISDN 30 and will have many more features than DASS.

In certain circumstances it is possible to migrate your existing numbers to new ISDNservices, this is subject to the area in which the lines are presented.

For full details on BT’s fractional I421 services, please contact the BT ISDN helpline (0800181514) or your BT account manager.




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Core Systems Implementation

Following a lengthy period of system specification and evaluation, SDX Business Systemscommenced some 4 months ago on a project to totally replace our Core Systemsinfrastructure against a highly aggressive delivery schedule.

Phase I of the implementation involves replacement of SAGE within Welwyn Garden City;this system currently manages our entire Warehousing & Stock, Order Processing, Shippingand Financial activities.

We will be “going live” with System 21 as our Core System replacementon Thursday, 7th January 1998.

This is the result of an intensive period of activity by both JBA (System 21 suppliers) andSDX Business Systems and is targeted to provide as smooth a transition for you, ourcustomers, as is possible with such an enormous project.

The selection of 7th January as a live date has been designed to offer the following:

1. Minimal disruption to your businesses in the run up to the December/January shutdown(and the associated holiday installation/commissioning activity usually resulting).

2. An opportunity for the project team to maximise on the time offered by our Christmasshutdown in carrying out critical data conversion and associated activities.

3. The opportunity for a full physical stock-take to ensure maximum accuracy of newsystem data.

4. A 3-day period of system familiarisation for users post New Year in a live systemenvironment.

We appreciate that any closure is bound to have a knock-on effect into your commercialactivities, but trust you will understand the enormity of the challenge this project presents toour business. We also hope that, in selecting this particular time window (generally perceivedas a “quieter” period of installation activity than most), we have done our best to minimise thepotential for disruption.

Please note that our Christmas Holiday shutdown will commence at 12.00 pm on Thursday24th December 1998 and that our offices will re-open after the New Year on Monday 4th

January 1999. However as stated, we shall not recommence our Order Processing andDespatch activities until Thursday 7th January 1999.

Full details of our support activity and emergency service provision for the Christmas breakwill follow in a separate update.

Issued by: Janet LennonDDI: 01707 364718Fax: 01707 376933E-Mail: [email protected]

®

Reseller Update

Update no: 185


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Data Router Cassette Software Release 5.025RIntroductionAs of 30/11/98, the Data Router Cassette will be supplied with a new level of software: ‘Release5.025R’. This new level of software has a powerful new feature set that can provide substantialsavings for customers. It must be recognised that some of the features supported by Release5.025R are complex in nature and it is advised that technical sales support is used when sellingsolutions based on them. If technical sales support is not available within your organisation it can beprovided by the SDX Technical Support Group at £750 per day. Please refer to technical bulletinnumber 37 for full details.

Needless to say, all earlier versions of the DRC are upgradeable. The procedure for loadingRelease 5.025R is more complex than would typically be found with the DRC. As such fieldupgrades will not be possible and the DRC must be returned to SDX for upgrade (see upgradeprocedure below).

New Features and their Application

• Nautica Wizard (Graphical User Interface)

This new interface replaces the previous menu system for the configuration of the Data RouterCassette. Taking the form of a Windows based wizard, it takes the user through theconfiguration process in a vastly simplified manner. One key feature of this wizard, that willprove popular with installation engineers, is that the Wizard will discover all the DRCs locatedon the network. It does this using a proprietary protocol, removing the need to have a valid IPnumber on the Data Router cassette before you start the configuration.The Wizard is compatible with both Windows 95 and NT operating systems. Provided on CD-ROM, it comes complete with Windows help files to replace the existing manual.

• Network Address Translation (NAT)

Network Address Translation converts the IP addresses of a network to a single globallyunique IP address for use by traffic leaving the Local Area Network. This can be particularlyuseful in allowing a customer to use an illegitimate internal numbering scheme whilstappearing to the outside world as legitimate. A useful side effect of this feature is that manyInternet Service Providers (ISPs) charge based on the number of addresses they allocate to anaccount. In some cases, using a single IP number could reduce a bill by as much as 90%!

• Dynamic Host Configuration Protocol (DHCP)

DHCP is a protocol used to automatically allocate IP numbers to PCs. This is particularly usefulin situations where the customer has a limited range of IP numbers and irregular PC users.Using this feature, the Data Router Cassette can assign IP numbers to the PCs that requirethem. Alternatively, the DRC can be configured to forward requests to a dedicated DHCPserver on the corporate network.Note: - Using the DRC as the DHCP server is suited to small networks it is not asubstitute for a dedicated DHCP server, such as provided by NT Server.

• Domain Name Server Forwarding and Caching

When accessing Internet or Intranet services clients use names such as www.sdxplc.com toidentify where they wish to connect. For a connection to be established, the name must beconverted into an IP address to enable the routers that make up the corporate networks and theInternet to direct the data. This name to IP address translation is performed by a Domain NameServer (DNS). The DRC is now capable of directing DNS look-ups to specific DNS servers. Thisenables connections on the Intranet to be resolved by a local server whilst connections to theinternet can be directed to a DNS server located at the Internet service provider. The cachingcapability of the DRC allows the DRC to remember the IP numbers for commonly used names,for instance www.microsoft.com, this way connections can be quickly be established.

• Point to Point Tunnelling Protocol (PPTP)

The DRC implementation of Point to Point Tunnelling Protocol (PPTP) is fully compatible withMicrosoft. It is a powerful feature that can prove useful in many different applications.PPTP is particularly useful where home workers are sited beyond the local call range of theoffice. By using PPTP a user can access their LAN by making a local call to their Internetservice provider rather than a national call to the office.PPTP maintains security by authenticating the call before connection to the corporate LAN ispermitted. PPTP also allows protocols other than IP to be routed over IP networks permittingcustomers with IPX networks to benefit from use of the Internet for remote access.

• Bandwidth Allocation Control Protocol (BAP/BACP)

This protocol allows routers at either end of a connection to add additional bandwidth to a callby making extra calls. Regardless of which end requests the extra bandwidth, it is the originatorof the initial call that makes the additional calls and consequently incurs all the cost.

• IP port Filters

Within the IP message header there is a field that identifies the type of application to which theremainder of the data relates. These are applications like Simple Network ManagementProtocol (SNMP), Trivial File Transfer Protocol (TFTP), Hypertext Transfer Protocol (HTTP) andTelnet. IP port filters allow the Data Router Cassette to selectively filter out traffic based onapplication type. There are two main applications for port filtering: -1) Improving the efficiency of the WAN link by controlling the types of data that will be routed.2) Enhancing the security of a network by baring certain types of protocol in or out of thenetwork.

PricingAll new DRCs will be available at the new software level at no extra cost. As old DRCs are not fieldupgradeable they will need to be returned to SDX Business Systems to have Release 5.025Rsoftware loaded.Note:- This retrofit will be chargeable (see upgrade procedure below).

Upgrade ProcedureTo upgrade a DRC the unit must be returned to the Repair Centre using the normal returnsprocedure. The accompanying order must clearly identify that the unit is being returned for upgradeto Release 5.025R. Release 5.025R upgrades will be charged by the repair centre at £100.00 perunit. Units being returned for repair will not be upgraded unless specifically requested.

TrainingThe 3 Day DRC course, T39, has included Release 5.025R software since July 1998 and isavailable at £375 per delegate. For those Resellers engineers who have attended T39 prior to July1998 there will be a one-day update course T41 free of charge.Courses can be booked through Carol Bell in the Training Department.

Title Code December January February MarchDRC T39 16 27 10,24 10,22DRC Release 5.025Rupdate

T41 9 11, 12, 13,18, 19, 20

Issued By – Graham Streit x4383Telephone:- 01707 392 200Fax:- 01707 376 933Email:- [email protected]

®

Reseller Update

Update no: 186

Date: 26 th November 1998

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ArgentOffice and CyberGear Product UpdateSoftware Release 1.2IntroductionThis reseller update introduces Software release 1.2 for the Network Alchemy product range. As of the 1st

December 1998, all units shipped by Lucent Technologies will be supplied with level 1.2 software,superseding version 1.1. As of this date units returned for repair will be automatically upgraded. Fieldupgrades can be achieved by either downloading the software from the Network alchemy Web site(www.networkalchemy.co.uk) or by using the 1.2 CD supplied with the equipment. This change has noeffect on current pricing. Additionally, 1st December 1998 sees the release of the ArgentWOC OperatorConsole software which includes a free Busy Lamp Field application (see below for details).

New Features

Remote and Timed Configuration1.2 software allows the use of the Manager Application to configure systems remotely avoiding the needto send specialist engineers to site. Once a change has been made to the configuration it is necessary toreboot the system before any changes take effect. The Manager Application now offers the choice ofautomatically rebooting the system as soon as it becomes idle or at a specific time of day.

Calling Line Identity Based RoutingIn addition to routing incoming calls based on DDI,MSN, Sub-addresses and call type (Bearer capability),1.2 software will allow calls to be routed using the callers identity. This feature now allows theCyberGear/ArgentOffice to be configured to provide call handling unique to a specific caller. Using thisfeature it is even possible to distinguish between callers who’s CLI is unavailable and those who havewithheld their identity. This way callers withholding their CLI could be routed directly to voicemail.

- 2 -

Overflow hunt groups To ensure calls are quickly and appropriately handled, it is now possible to configure an overflow huntgroup destination for when a call cannot be answered by the preferred hunt group.

Export/Import of directory entries to a fileArgentOffice and CyberGear can store a look up table of external telephone numbers and namespermitting the translation of an incoming CLI to meaningful text for display on Caller Display telephonesand the Alchemy CTI applications. Until 1.2 software it was necessary to type in each individual entry. It isnow possible to upload a telephone list into the system in CSV format (comma separated variable). CSVfiles can be produced using many applications including Microsoft Word and Excel.

- 3 -

ArgentWOC Operator Console (short code ARG-WOC)

The ArgentWOC has been designed to be easy to use and its look and feel will appeal to experienced andnovice Operators alike. Provided on CD ROM, it is a software only product designed to run on any Win95or WinNT client. For a single fee of £300.00 you can run as many ArgentWOCs on an ArgentOffice as youwant. The ArgentWOC is available at an RSP of £300 using short code ARG-WOC.

The following is an overview of the WOCs features.

Incoming Caller WindowThis large format window is informational and indicates the details of the incoming call, number, name,called number or group.

Call Information/Notes WindowThis field allows information or notes to be appended to calls, allowing efficient and knowledgeable callhandling in the event of the call being parked or it’s return to the Operator(s).

Outgoing User/Extension Name WindowThis input window provides a Call Ahead facility, where the destination name or extension number can beentered to determine status before forwarding the call. The extension status is displayed in the OutgoingParty Information Window.

Outgoing Party Information WindowThis large format window is again informational, displaying the details/status of the extension/user enteredabove. Use of coloured text (blue for available, green for connected and red for engaged) further aids theOperator in giving an efficient and informed response.

Queued Call Bar GraphFour external call queues can be labelled to reflect incoming calls for specific Hunt Groups. The numberof calls held in a particular queue is indicated by a dynamically updated bar graph.

Call Handling ButtonsThe Operator has a wide choice when forwarding calls with the ArgentWOC. Function Keys, standardWindows Alt keys, or point-and-click operation with the mouse can all be used, depending on theOperator’s personal preference and background.

Call Make a Call / Screened TransferTransfer Transfer a Call / Blind TransferVoicemail Transfer to VoicemailHold Temporarily hold a callAnswer Answer a call / Present Next CallReclaim Reclaim a callClear Clear the current call / Refuse an incoming call.Hangup Complete the current call.Speed Dial Make a Speed Dial Call.Park Park a Call.Pickup Pickup a call from a Queue.

Call Park AreaWhere calls need to be parked or put on hold, four numbered locations are available in the Call Park Area.Any Operator entered caller information will be displayed when calls are parked in this area. Wheremultiple ArgentWOCs are used on one network this area can be dynamically shared and viewed bymultiple Operators.

Speed Dial ButtonsTen Operator definable Speed Dial/Short Code Buttons are provided for frequently used external orinternal numbers/codes.

Busy Lamp Field

The Busy Lamp field application is included free with the Operator Console CD ROM and can be used inconjunction with the Operator Console or in its own right with any extension. The Colour coded extensionstatus window makes it easy to establish a users status at a glance also indicating how many unread

- 4 -

voicemail messages they each have. Right clicking on an extension gives the option to disable the abilityfor that user to make outgoing calls. The Hunt Group Status Window illustrates the current status of eachhunt group identifying if the group is in service, the number of calls waiting and the quantity of new andold voice mail messages. The call park area allows easy access to held calls whilst the ISDN line statusfield indicates the line availability for incoming and outgoing calls.

- 5 -

Miscellaneous Changes� The original called user e.g. Extn201 is remembered so that the correct Voicemail box answers the

call regardless of where the call has been forwarded to.� Calls can be forwarded from extensions to groups.� Call pick-up for an extension, picks up both direct and group calls.� Hunt group calls will follow the call forwarding status of individual group members. Using this feature

allows the construction of hunt groups containing a mix of internal and external users. This facility isnot available for “group ringing” hunt groups where all phones ring simultaneously.

� External dial tone can be transferred to extensions allowing users normally barred to make externalcalls.

Issued by - Graham D Streit x4383Telephone:- 01707 392200Fax:- 01707 376933Email:- [email protected]

�

Reseller Update

Update no: 187

Date: 18th December 1998

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INDeX - New Product AnnouncementsThe following new products were announced at the National Sales Conference (26th

November 1998) and are planned to be available on Controlled Release from 29th January1999. Whilst best endeavours will be to achieve this date, the actual move to ControlledRelease of these products will be announced via a future Reseller Update. Orders for theseproducts cannot be accepted until the Reseller Update announcing Controlled Release hasbeen issued. These products are summarised as follows:

� INDeX Level 8.0� INDeX Call Centre Modules� INDeX Voice Manager� INDeX CT Integrator� INDeX CT Callmaker

Updated brochures and the CD Encyclopaedia with full details of these products werepresented to attendees of the National Sales Conference.

The objective of this Reseller Update is to highlight the key features of the new products andhow each Reseller can gain access to them. A detailed ‘Product Announcement Pack’ for thenew products will be made available via your Regional Account Manager. This pack will beused by Regional Account Managers to help ensure a successful introduction of these newproducts.

Issued by Andrew Saunders - Director Product Marketing (extn 4175)Tel:- 01707 392200Fax: 01707 376933Email:- [email protected]

INDeX - New Product AnnouncementsIn order to take the following products on Controlled Release both Sales and Technicaltraining courses may be required. We suggest that Resellers begin planning and schedulingthe appropriate training courses for sales and technical staff so that your business is preparedfor the new products when they are available at the end of January 1999.

� INDeX Level 8.0� INDeX Call Centre Modules� INDeX Voice Manager� INDeX CT Integrator� INDeX CT Callmaker

Sales Training

Level 8.0 – The Advanced INDeX Upgrade course has been updated to reflect the introductionof Level 8.0 and will be available from the beginning of January. A minimum of two Salespersonnel should attend the updated course or a level 8 PUD delivered by your RegionalAccount Manager.

INDeX Call Centre Modules* – A minimum of two sales personnel should attend the ACDCCM PPS Upgrade course. Please note that this course is only available to those who havesuccessfully completed the ACD PPS course.

INDeX Voice Manager - The relevant Sales Product courses have been updated to reflect theintroduction of INDeX voice manager. A minimum of two Sales personnel should attend theupdated course or an INDeX Voice Manager PUD delivered by you Regional AccountManager.

INDeX CT Integrator and CT Callmaker – The Introduction to CTI course will be updated toreflect the introduction of these new products. This is not a mandatory requirement for takingthese products on Controlled Release.

Please contact either your Regional Account Manager or Claire Louise Norton on 01707364720 if you wish to book places on any of these sales training courses.

*Lucent Technologies has incorporated a new PPS booking form designed for thosedelegates wishing to attend courses such as the new CCM upgrade course.

Technical Training

Level 8.0, Call Centre Modules and INDeX Voice manager – A minimum of two engineersshould attend the relevant training courses before being given access to these products onControlled Release. These courses may be booked in the normal manner, subject to thestandard terms and conditions.

CT Integrator and CT Callmaker – The CT Integrator Installation Course is compulsory for allresellers wishing to deploy the INDeX CT Integrator without FCCTI resource involvement. Theproduct may however still be ordered in the absence of this training course, but willcompulsorily be delivered by FCCTI as a chargeable service. The CT Integrator InstallationCourse can be booked via Carol Bell at SDX on 01707 364154.

Level 8.0

Level 8.0 provides the software platform to support several new cassettes and a number offunctionality enhancements which are summarised as follows:

� Support of the Voice Compression Cassette� Support of the Basic Rate Combo Cassette (4 BRI interfaces, 8 Alog Extensions and 16

DSLC positions)� Support of the Analogue 24 Cassette (24 port analogue extension cassette)

� Support of the INDeX 1000 (Requires CPUV1000 and LC 4E-V)� INDeX DECT Feature Integration� INDeX Guest Services (Hotel Functionality)� Hot Desking� Enhancements to the INDeX Numbering Scheme (Full 4 digit numbering)� Increase In System Speed Dial Numbers to 1800.� Support of Call Centre Modules and INDeX Voice Manager.

Existing INDeX 800 Accredited Resellers will automatically become accredited for the INDeX1000 following successfully completing the relevant Sales and Technical courses detailed inthe training section.

INDeX Call Centre Modules

INDeX Call Centre Modules are second generation call centre management product forINDeX. These allow INDeX users, of any size, to provide outstanding telephone customerservice. INDeX Call Centre Modules (CCM) are designed to be modular, scalable and costeffective allowing the user to select the most suitable modules for their particular businessenvironment. The modules have been designed to provide a low cost of entry to allow themanagement of a Customer Facing Department (CFD). Departments from as few as 5telephone staff to fully featured Call Centres with up to 400 agents are supported – all usingthe same technology components with full investment protection.

In order to sell CCM existing ACD Accredited Resellers will need to successfully complete therelevant Sales and Technical upgrade courses detailed in the training section.

INDeX Voice Manager

INDeX Voice Manager is a powerful Voice Processing platform providing a range of businessbenefits. Applications delivered on the platform range from answer-phone services (voicemail) up to fully flexible call flow configurations (automated attendant), queue managementand message taking (interview sessions) services. INDeX Voice Manager is fully integrated tothe INDeX, residing on two cassettes connected directly to the switch back-plane. The firstcassette, the INDeX CT Server Cassette, is a Pentium based embedded PC running themarket leading Windows NT operating system. The second cassette, the INDeX VoiceCassette, delivers up to 16 channels of concurrent voice resources based on the leading openstandards Dialogic technology.

INDeX CT Integrator

The INDeX CT Integrator provides a range of CTI middleware interfaces. It is a 32 bit productloaded on a Windows NT platform, in order to permit an application logical, server based,connection to the INDeX. It is able to provide a number of ‘languages’ or APIs which areunderstood by the IT community and which facilitate connection to the INDeX. The range ofAPIs supported enables a developer/integrator to select the one that best matches theirapplications requirements by trading off complexity against ease of implementation. Platformindependent, industry standard APIs supported include ECMA CSTA-1, IBM CallPath andDialogic CT Connect. Powerful INDeX specific APIs include TAPI 2.1, ActiveX/OCX,OLE/C++.

INDeX CT Callmaker

INDeX CT CallMaker is a software application that facilitates the implementation of CTI at thedesktop through the provision of:

� integration with existing (enterprise) contact databases whether located locally or visibleacross a LAN/WAN

� an in built personal database for private contacts or where an enterprise contact databaseis not available

� preview dialling contact’s telephone numbers found in databases via a fast and userfriendly name based search interface

� a screen pop of four fields from a database (personal or enterprise) based on the inboundcalls CLI (Calling Line Identity) These are customisable but are typically: Company Name,Contact Name, Title etc.

� lost call logger that records details of unanswered calls and provides an easy mechanismfor returning those calls

� Extensive customisation options, including the ability to ‘pop’ to the front of the screenwhen a call comes in, thus using PC screen space only when needed.

Summary of the Controlled Release Process

These products are initially only available via the following Controlled Release process. TheControlled Release process is intended to ensure the smooth introduction of new products.The following key points summarise the areas for consideration during controlled release.

� The controlled release section of the Registration and Order Form should be completedbefore an order for a controlled release product will be accepted.

� In order to install, maintain and support these new products a minimum of two engineersper reseller are required to attend the relevant Technical Training Course.

� A minimum of two Sales Personnel have to attend the relevant Product Update or PPSCourse.

� It is recommended that the Reseller has the appropriate spares holding in order tomaintain sites equipped with products that are on Controlled Release.

Please refer to the relevant section of forthcoming Product Announcement Pack for moredetailed information on how they apply to each of the new products.

If the relevant training and spares criteria are fulfilled, the Registration and Order form will bepassed to the Technical Support Group (TSG) for examination. TSG will vet the application toensure that the Product under controlled release is being installed into an appropriateenvironment. The products will then be shipped to the Reseller. TSG may choose to provideadditional support during the installation.

Brochure Status

At the National Sales Conference a number of new brochures were presented (the top 6 inthe table shown below). You will be able to place orders for these new brochures with OrderProcessing, in the usual manner. We will fulfil these orders as soon as stocks allow.

Advanced copies of the INDeX CD Encyclopaedia Version 2.0, including all new productswere also presented at the National Sales Conference. This item will not be available fromstock until 22nd January 1999. An updated Product Description will also be available from the22nd January 1999.

BROCHURE CODE STATUSPACK

QUANTITY ITEM£RSP

PACK£RSP

MASTER (ISSUE 3) D-BRMAS Updated 50 £4 £200

SUMMARY (ISSUE 3) D-BRSUM Updated 200 50p £100

VOICE & DATA NETWORKING D-BRVAD New 50 £2 £100

INDeX VOICE MANAGER D-BRIVM New 50 £1.50 £75

INDeX CALL CENTRE MODULES D-BRCCM New 50 £2 £100

INDeX GUEST SERVICES D-BRIGS New 50 £1.50 £75

CTI (ISSUE 3) D-BRCTI Existing 50 £1.50 £75

SDX VOICE MANAGER D-BRVM Existing 50 £1.50 £75

PREMIER VOICE MANAGER D-BRPREM Existing 50 £1.50 £75

SDX ACD MANAGER D-BRACD Existing 50 £2 £100

CTI SERVICES D-BRSVCS Existing 50 £1.50 £75

DISCONTINUED BROCHURES

DECT D-BRDECT No furtherreprints

50 75p £37.50

PRIVATE NETWORKING D-BRNET No furtherreprints

50 £1.50 £75

DRC D-BRDRC No furtherreprints

50 75p £37.50

Master Brochure

Updated to include Level 8 software, DECT, INDeX Voice Manager, INDeX Call CentreModules and Voice and Data Networking.

Summary Brochure

As above.

Voice & Data Networking

A completely new brochure which combines the previous Private Networking and DRCbrochures.

INDeX Voice Manager Brochure

A completely new brochure.

INDeX Call Centre Modules Brochure


INDeX Guest Services Brochure


CTI/SDX Voice Manager/Premier Voice Manager/SDX ACD Manager/CTI Services Brochures

Existing brochures with no changes.

DECT/Private Networking/DRC Brochures

These brochures will not be reprinted after the current stocks have been exhausted.

Should you have any queries in respect to these new product items, please do not hesitate tocontact me at this office.

Issued by Andrew Saunders – Director Product Marketing (extn 4175)Tel:- 01707 392200Fax: 01707 376933Email:- [email protected]

SDX Timetable Jan-Mar 1999- revision 2 22/12/98 15:01

COURSES Ref 1/1/98 1/2/98 1/3/98 Days PriceFOUNDATION LEVEL

Computer Skills T18 7 4 , 18 4 , 18 2 £250Windows NT W10 # # # 1 £125Data Skills T37 25 8 , 22 8 , 22 2 £250Telecom Skills T00 # 8 # 2 £250

BASIC LEVELINDeX PT1 T61 11 , 25 1 , 22 1 , 8 , 22 5 £550INDeX PT2 T64 18 8 , 15 15 , 29 2 £250SDX60/420 T06 # # # 5 £550SDX40E T08 # # # 3 £400INDeX LAN & NOC T38 SEE-T37 ~ ~ ~ ~Voice Networks & Testers T01 18 , 20 15 , 17 15 , 17 , 29 2 £250Voice Manager (Global) T14 18 15 15 4 £550Voice Manager (FCCTI) T16 25 22 22 5 £550*INDeX Voice Manager R21 11 , 18 , 25 8 , 15 , 22 8 , 15 , 22 3 £375ACD Manager T05 18 15 15 5 £550*Call Centre Modules R20 11 , 18, 25 1 , 15, 22 1 , 15 , 22 3 £375INDeX DRC T39 27 10 , 24 10 , 24 3 £375

ADVANCED LEVELDECT T09 15 , 22 , 29 12 , 19 , 26 12 , 19 , 26 1 £125Digital Signalling (Theory) T02 # 10 # 2 £250

PTSData T91 14 , 21 1 , 15 1 , 15 2 £250INDeX T88 7 , 8 4 , 5 4 , 5 1 £125*CCM R41 14, 21, 28 4, 18, 25 4, 18, 25 2 £250

Workshops*INDeX Software V8 T81 11 , 13 , 25 , 27 8 , 10 , 22 , 24 8 , 10 2 FOC*DRC Update T82 11 , 12 , 13 , 18 , 19 , 20 # # 1 FOC

Customer/End-UserHandset & Woc/Noc T62 11 , 20 1 , 10 , 17 1 , 17 , 29 1 £125*Handset & Woc/Noc V8 R62 # 1 1 , 29 1 £125Comm's Manager INDeX <V8 T63 12 , 14 , 21 2 , 4 , 11 , 18 2 , 4 , 18 , 30 2 £250*Comm's Manager INDeX V8 R63 # 2 2 , 30 2 £250Comm's Manager SDX T11 # # # 2 £250V.Manager (Global) T20 # # # 2 £250V.Manager (FCCTI) T20S # # # 2 £250*INDeX Voice Manager R42 # 4 4 2 £250ACD Supervisor T21 # # # 2 £250*CCM Supervisor R43 # 8 , 10 8 , 10 2 £250

CTI CoursesCTI Integrator Installation FC1 25 , 27 22 , 24 22 , 24 1 £200CTI Integrator Integration FC2 26 , 28 23 , 25 23 , 25 1 £200

Network AlchemyTechnical Overview T67a 11 , 18 8 , 15 8 , 15 1 £125Installation & Simple Apps T67b 13 , 20 10 , 17 10 , 17 2 £250Advanced Apps & Diag. T67c 15 , 22 12 , 19 12 , 19 1 £125*TCP-Primer P01 12 , 19 9 , 16 9 , 16 1 £125

For Bookings :- Tel 01707 364154 Fax 01707 364423 Prices ex-VAT, # please enquire.


Date: 23rd December 1998

--------------------------------------------------------------------------------------------------------------

SUPPORT FOR WINDOWS 98 CLIENTS ON SDX ACD MANAGER AND NOC

Lucent Technologies have recently received a number of enquiries regarding thecompatibility of SDX ACD Manager Windows Clients and NOC Clients, operating onMicrosoft Windows 98.

Lucent Technologies would like to confirm that the SDX ACD Manager Windows Client andthe NOC Clients will continue to be supported on the following Microsoft Windows operatingsystems: -

SDX ACD Manager Windows Client: - Windows 3.11Windows 95Windows NT4.0

SDX Networked Operator Clients: - Windows 95Windows NT4.0

Please note that the WOC is still only supported on Windows 3.11.

Lucent Technologies wish to confirm that we will not be supporting either of theseapplications on Microsoft Windows 98. We will however be reviewing this position whenMicrosoft Windows 98 is more mature in the commercial environment.



Date: 6th January 1999

-------------------------------------------------------------------------------------------------------------------

National Code Change 02XX

The purpose of this Reseller Update is to highlight the effect on SDX and INDeX Systems,following the forthcoming code change prefixing certain National codes with the digits 02.

As from the 22nd April 2000, the dialling codes for London, Coventry, Portsmouth,Southampton, Cardiff and Northern Ireland will change to be prefixed with the digits 02. Thesecodes will become active in parallel with existing codes from the 3rd April 1999.

In order to increase the supply of telephone numbers, further changes will take place wherethe first two digits signify the type of service you are calling. The following table details theintended use of these numbers.

Code Type of Service

01XX Existing area codes02XX New area codes03XX Reserved for area codes04XX Reserved for future use05XX Reserved for future use06XX Reserved for future use07XX Mobile, Pagers & Personal Numbering08XX Freephone & Special Rate Services09XX Premium Rate Services

SDX 10/40E (Software versions 3.7/3.8)

As highlighted in the SDX National Code Change Guide in 1993, the software versions 3.7and 3.8 provided basic Phoneday Protection for the April 1995, 01 code change. Both theSDX 10 and 40E do not fully support the NCC 02 change. Due to limited system memory it isnot possible to produce a software release accommodating the NCC 02 change.

The impact of this change to existing SDX10/40E systems is that call barring and smart boxemulation will not function for numbers starting 02. Such numbers will be treated as local callsfrom a routing perspective. For Example: An SDX 40E user in Birmingham may dial a numberin Portsmouth and the call will be routed via the local carrier and not use an alternativecarrier.

System Speed dial numbers to the areas that have changed can be modified toaccommodate the new codes.

SDX 180 (Software versions 2.5* and 4.3*)

Both of the Phoneday versions of SDX 180 software are compliant with NCC 02. The BTLocal Codes Table and Toll tables have to be modified replacing the old codes with the new02 codes where relevant.

SDX 60N/ 420N (Software versions 1.3*/4.3* and 5.1.13)

The SDX 60N/ 420N Phoneday software variants are all compatible with the introduction ofthe new 02 code. Versions 1.3 and 4.3 require the BT Local Codes Table and Toll tablesmodifying. Software version 5.1.13 has the flexible ARS package allowing both the callbarring and leased cost routing to be reprogrammed to accommodate the new code change.

INDeX (All Versions)

All INDeX telephone systems will accommodate the new 02 code change. The flexibility of theARS package allows both the call barring and leased cost routing to be reprogrammed toaccommodate the new code change.

The following table summarises the compatibility of SDX and INDeX products following theNational Code Change to 02. The table looks at the three features where digit analysisdetermines the routing of calls.

02 Code Change - Feature Compatibility

Product Speed Dialling CallBarring

Least Cost Routing

SDX 10 Reprogramme Not Compatible Not CompatibleSDX 40E Reprogramme Not Compatible Not CompatibleSDX 180 Reprogramme Reprogramme ReprogrammeSDX 60N Reprogramme Reprogramme ReprogrammeSDX 420N Reprogramme Reprogramme ReprogrammeSDX INDeX Reprogramme Reprogramme Reprogramme

Reprogramme - Can be done by an engineer visit or by a customer with system manageraccess.

Not Compatible - Not compatible with the new 02 Code change

*Note: Locally dialled numbers are no longer necessarily locally charged. For example, a userin Southampton will be charged at a National Rate for a call to Portsmouth by dialling thecode 92XX. SDX software versions 5.1 and all INDeX software releases have the ability toclass these calls as National. All other SDX versions of software will classify locally dialledcalls as local calls. We recommend that codes that can be dialled locally but are charged at anational rate are barred. This will force users to dial the full STD code which will be classifiedas a national call. This only applies to software versions highlighted above with an asterix.

This Reseller Update is based upon SDX and INDeX software releases that are currentlycompatible with the 01 change. Customers who have not updated their software toaccommodate the code change in 1995 would not have had functional call barring or leastcost routing. The introduction of the 02 code does not alter the compatibility of these softwarereleases.

ACD

Any customer using the Call Costing option on the existing SDX ACD Manager will require anew Call Costing Disk incorporating the new codes. The new Call Costing Disk will be madeavailable FOC during 1999.

For further information on the National Code and Number Change, please visit the followingWeb Page - http:\\www.numberchange.org.


Reseller Update

Update no: 190

Date: 21st January 1999

--------------------------------------------------------------------------------------------------------------

PRINTER PAPER FOR SDX ACD MANAGER SERVERS

From Monday 18th January 1999, SDX Business Systems will no longer be supplying asingle box of printer listing paper with all new SDX ACD Manager Server orders.

However if required this paper can be ordered under a separate code, PAPER-LIST, at a costof £22.00 RSP. This option is only available while stocks last.

Thereafter Resellers can purchase the printer paper directly from Office International ontelephone number 0345-676999, quoting product code 9037K or via their own stationerysupplier.

The specification for the printer paper required is as follows: -• Tractor feed, 60 GSM, 80 column, lifting paper.

Issued by: John Graves (Extn 4643)Fax: +44 1707376933Tel: +44 1707392200Email: [email protected]: http://www.sdxplc.com

- 1 -

�


Date: 1 st February 1999

-------------------------------------------------------------------------------------------------------------------

Controlled Release of INDeX Level 8.0, Call Centre Modules, INDeXVoice Manager, INDeX CT Integrator and INDeX CT Callmaker

With immediate effect Lucent Technologies is pleased to announce the following products onControlled Release:

� INDeX Level 8.0 Software� Guest Services� Basic Rate Combo Cassette (BRIC)� 24 Port Analogue Cassette� INDeX 1000� INDeX Call Centre Modules� INDeX Voice Manager� INDeX Queue Manager� INDeX CT Callmaker� INDeX CT Integrator, continues under controlled release.

The objective of this Reseller Update is to formally announce the products availability and thecorresponding ordering mechanism.

Details of the above products, including training and controlled release requirements arecontained in the Product Announcement Pack issued to reseller principals. Further copies maybe downloaded from our web site. Additional product information can be found in the revisedbrochure set, product description and CD Encyclopaedia. Alternatively product update trainingmay be organised via your Account Manager.

Controlled Release Registration

To ensure that the controlled release process is a success and that the appropriate level ofsupport is available it is important that we have complete visibility of all sites installed withcontrolled release products. Therefore, please notify Lucent Technologies when ordering acontrolled release product by completing the attached ‘Controlled Release Registration’ form.Once completed this should be faxed together with the order to Sales Order Processing on01707 364415.

If Lucent Technologies considers the application to be technically inappropriate the reseller willbe informed within 48 hours, subject to the Technical Contact within the reseller beingavailable.

CPUV 1000

While Level 8.0 remains on controlled release orders for the CPU 1000 will be shipped fittedwith Level 7.2 software. In order to gain access to 1088 ports the CPU will have to beupgraded to Level 8.0 software. Level 8.0 software will be made available on the SDX WebSite to resellers who comply with the controlled release requirements.

- 2 -

DECT Feature Integration

The DECT Feature Integration introduced with Level 8.0 software also requires an upgrade tothe DECT Control Unit. The DCU has to be upgraded to 4.25 and connected to the INDeX viathe cable CAB-INDEX-DCU. The DCU software can be found on the SDX Web Site along withLevel 8.0 software. The licence key to enable the DECT Feature Integration will be madeavailable FOC to INDeX DECT users. This licence key has an RSP £1000 (normal MLDapplies) if the key is being used with a Non-INDeX DECT system.

For more details on what facilities are available with the DECT feature integration pleaseconsult the INDeX Product Description.

Level 8.0 Compatibility Chart

The following chart illustrates the compatibility of INDeX Level 8.0 with existing ACD and VoiceMail products:

Premier VoiceManager

SDX VoiceManager

PremierLite

SDX ACDManager

INDeX Level 8.0 4.7 5.9 08 4.7 5.2 A CR 4

Please Note : The software required to support SDX ACD Manager (5.2A CR4) on Level 8.0will NOT be immediately available. Therefore any existing ACD sites should not upgrade toLevel 8.0 until the ACD software 5.2 A CR 4 becomes available. The availability of thissoftware is currently planned for Mid March 1999.

CCM Compatibility for Call Queuing

All CCM and INDeX Voice Manager sites require a minimum of Level 8.0 software.

Only the ACA cassette or INDeX Queue Manager are compatible to provide Call Queuing withthe CCM products.

SDX Voice Manager and SDX Premier Voice Manager systems are not compatible with CCM.

Remote Access

It is compulsory that all CCM and INDeX Voice Manager Installations are installed with theINDeX Remote Access Module.

QMS Interface software for CCM

Interface software has been written to allow integration with the QMS forecasting, schedulingand rostering package from QMAX systems with CCM. This software is complete and hasundergone in house testing however has not been field trialled on a customer site. If requiredfull details should be given on the controlled release form, the installation will be run as a fieldtrial by TSG.

INDeX Bulletin Board System

The INDeX Bulletin Board System will not be available for ordering new CCM products until15th February 1999. Until this date Licence Keys for new systems may be ordered by faxing apurchase order to Sales Order Processing on 01707 364415.

Additional CCM Report Manager reports.

Lucent have appointed McKay Computing Limited as a Synergy partner. Where assistance isrequired in the creation of additional reports over and above the standard report templates orintegration work with other databases may be required, McKay may be employed directly toassist with this work.

- 3 -

McKay may be contacted at:-

Dave BootMcKay Computing Limited12 Southgate StreetWinchester HantsSO23 9EFTelephone 01962 833 500

E Mail: [email protected] 01962 833508

Products on Extended Trial

Original plans included the following products within this controlled release programme.

� Voice Compression Cassette� INDeX Agent Assist

The field trial programme for these products has been extended to ensure that they are readyfor controlled release. These products are planned to be available on Controlled Release from1st March 1999. Whilst best endeavours will be to achieve this date, the actual move toControlled Release of these products will be announced via a future Reseller Update.

Other INDeX Voice Manager Applications

At the National Sales Conference in November 1998 two exciting application areas of UnifiedMessaging and Personal Numbering were discussed. During the course of April 1999 we willbe able to provide clear dates for the controlled release of these components.

Marketing Collateral

A Product Launch Pack will be distributed to all INDeX Resellers. The pack will include thefollowing material:

� 50 Master Brochures� 50 CCM Brochures (subject to accreditation)� 50 INDeX Voice Manager Brochures� 50 Guest Services Brochure� 50 Voice and Data Networking Brochures� 200 INDeX Summary brochures

The following items will be hand delivered by your Account Manager.

� 5 CD ROMS at version 2.0� 5 New Price Lists� 10 New Product Descriptions

Existing Voice Manager and ACD Products

Following the launch of CCM and INDeX Voice Manager the existing products of SDX VoiceManager, Premier Voice Manager and SDX ACD Manager continue to be available, fullysupported and important components of the INDeX portfolio. There will be no furtherdevelopments or enhancements of these products. In the longer term these products (with theexception of the Premier Lite) will be withdrawn in favour of CCM and INDeX Voice Manager.This is not expected for at least 12 months. Three months notice of withdrawal will be given.Following withdrawal these products will continue to be supported in accordance with ourProduct Support Policy as detailed below. The Premier Lite will continue as the entry-levelvoice processing product for INDeX 100 applications only.

mailto:[email protected]

- 4 -

INDeX Product Range - Support Policy

SDX Business Systems plc will use best endeavours to provide maintenance spares, technicalsupport and repair services for the INDeX product range, including Premier Voice Manager,SDX Voice Manager and SDX ACD Manager (but excluding PC platforms) for a minimumperiod of 5 years following the date of cessation of manufacture or cessation supply of theproduct, which ever is the sooner. These services will continue to be available for the 5 yearperiod, provided that the necessary components and raw materials can be sourced atreasonable cost by SDX Business Systems plc. However, SDX Business Systems plcreserve the right to repair, replace, revise prices or offer alternative products or parts thereofas maybe appropriate subject to the availability of components and raw materials.SDX Business Systems plc will use best endeavours to provide maintenance spares, technicalsupport and repair services for PC platforms, whilst these services are available from themanufactures of PC platforms at reasonable cost. However, the rapid development cyclesassociated with PC products typically reduces the period of availability these services.



�

Reseller Update

Update no: 192

Date: 1st February 1999

-----------------------------------------------------------------------------------------------------------------

Announcing the Release of the New Options and Accessories for INDeX DECT

Lucent Technologies is pleased to announce new options and accessories on the INDeXDECT System. The availability, order codes and prices for these new accessories will bedetailed later in this Reseller Update.

1) INDeX DECT Repeater Base Station

The Repeater Base Station (DECT-RP-DBS) is able to provide cordless coverage in remoteor inaccessible areas and represents a significant enhancement to the INDeX DECT productrange.

The Repeater Base Station connects to a standard DECT Base Station (Parent DBS) byusing DECT Technology and does not require a physical connection to the DECT ControlUnit. The Repeater Base Station provides support for two speech channels allowing twocordless conversations to take place simultaneously in the area covered by the RepeaterBase Station. To support the two calls on the Repeater Base Station two channels on theParent DBS are consumed.

The Repeater Base Station may be deployed in remote or inaccessible areas avoidingexpensive cabling costs. The Repeater Base Station requires no cabling and is able toprovide the cordless coverage by using DECT signalling, and simply requires access to mainspower.

The DECT-RP-DBS Providing Coverage Beyond a Partition Wall

For example: if two calls are active in Zone B there would only be the capacity for two calls inZone A, as the other two channels are used by the DECT-RP-DBS in Zone B.

DCU

A

B

-2-

The coverage area of INDeX DECT systems can be significantly increased with theimplementation of the Repeater Base Station. By using Repeater Base Stations with everystandard DECT Base Station, INDeX DECT can now support a maximum of 32 base stations.However, although the Repeater Base Station gives a significant increase in coverage thetraffic capacity of INDeX DECT is unchanged.

The Repeater Base Station may be deployed to maintain the coverage of a system if thephysical layout of the building has changed. The Repeater Base Station is able to extend thecoverage, for example, if a partition wall, wire racking or a physical barrier is added restrictingthe coverage of Zone A in the above diagram.

The benefits of the DECT Repeater Base Station have been further extended by theintroduction of the Directional Antenna, enabling the Repeater Base Station to be situated amaximum of 1000m from the Parent Base Station.

The Directional Antenna used in Conjunction with a DECT Repeater Base Station

The Repeater Base Station may be used in conjunction with a Directional Antenna (DECT-RP-ANT), to provide cordless coverage to buildings situated a maximum of 1Km from theParent DECT Base Station. The Repeater Base Station is deployed in the remote building orarea to be covered. When the Repeater Base Station is used with the Directional Antennathe DECT signal is projected back to the Parent Base Station in the main building orHeadquarters.

The Repeater Base Station must be subscribed to the host INDeX DECT System and ParentBase Station. This is done at the time of installation using the Repeater Administrationpackage (DECT-RP-ADMIN) that comprises of Windows application software and interfacehardware. Refer to the technical bulletin for complete details.

The Repeater Base Station and Directional Antenna are immediately available and the ordercode and pricing is detailed below.

2) INDeX Feature Integration

INDeX DECT feature integration has been enhanced with the introduction of Level 8.0software to include:

� CLI� Alpha Tagging� Call Waiting Indication� Calling / Called Party Identity

To gain access to the above features the INDeX DECT System must be at Software PCS4.25.

On Level 8.0 software the Mobile Number Licence is used to enable two DECT features.

DCU

Remote

Max 1 km

-3-

The Parallel ringing feature introduced in 7.1 is supported along with the DECT featureintegration.

If a user requires just the parallel ringing feature then the Mobile Number licence 0 should beused. If both the Parallel ringing and the feature integration are required then the MobileNumber licence 1 should be used. For further details please refer to the Level 8.0 ProductDescription available from our Web Site (www.sdxplc.com).

3) INDeX DECT Accessories and Options

Vibrating Handset

Lucent Technologies is introducing a new version of the DH1 Cordless Handset with anintegrated vibrating option. The Vibrating Handset is designed to ring and/or vibrate when acall is presented to it. This enables the handset to be used in operating environments when astandard ring option may not be suitable.

Heavy Duty Belt Clip

The INDeX DECT heavy duty belt clip is a compact accessory provided with the uniqueconnector for the INDeX DECT Cordless Handset (DH1). The heavy duty belt clip has beenspecifically designed to be both compact and robust. The belt clip firmly secures the INDeXDECT cordless handset to the user which is particularly useful in environments where thecordless user may be undertaking manual or physical work. The new belt clip will hold thehandset firmly in place whilst maintaining an easy release mechanism enabling the user toanswer calls easily and effectively.

Vibrating Belt Clip

The vibrating belt clip (DECT-VB1) is similar in appearance to that of the heavy duty belt clip.The DECT-VB1 is provided with the unique connector for the INDeX DECT cordless handset(DH1). With the aid of this unique connector and the compact and robust styling, the DECT-VB1 provides the user with confidence that the handset is firmly attached, and will not beeasily dislodged.

When the DH1 handset rings the DECT-VB1 will vibrate, alerting the user to an incoming call.The DECT-VB1 is ideal for use in noisy environments where the DH1 ringer may not be heard(e.g. factory floor), or in applications where the DH1 ring signal is muted and the discretion ofa silent ring indication is required (e.g. during a meeting).

With immediate effect the DECT-VB1 will replace the current vibrating unit DECT-VB suppliedby Lucent Technologies. If there are any problems relating to the discontinuation of supply ofthe DECT-VB then contact Sales Support on the number listed below.

DECT Analogue Board and DECT Starter Packs supporting Earth Recall and TimeBreak Recall

The introduction of the DECT Analogue Board supporting both Earth and Time Break Recall(DECT-DAB-ER) enables the INDeX DECT system to be connected to PBXs that requireEarth Recall signalling on 2 wire analogue extensions. The standard DECT Analogue Board(DECT-DAB) supports only Time Break Recall.

The DECT-DAB-ER has the same functionality as the DAB but additionally supports EarthRecall (ER).

A DECT Starter Pack (DECT-Start-ER) that includes the DECT-DABER has been introduced.The DECT-Start-ER may be used to connect to legacy PBXs. This may provide the Resellerswith the opportunity to leverage the sale of INDeX having successfully sold INDeX DECT.

http://www.sdxplc.com)/

-4-

Entry Level Charger Option (CH0)

The new charger DECT-CH0, is physically similar to the DECT-CH1 (currently supplied) butwithout the fast charge slot at the rear of the unit. The new single charger has beenintroduced to extend the INDeX DECT product range to include an entry level charger.

The new entry level charger is available immediately and will be supplied as standard in allINDeX DECT starter packs effective immediately instead of the DECT-CH1.

DECT Modem Cable

The DECT Modem Cable is available from Lucent Technologies using the order cable statedbelow. Modem access gives the ability to provide remote maintenance on the INDeX DECTSystem. For further details see Technical Bulletin number 58 which can be found on our WebSite (www.sdxplc.com).

Lucent Technologies recommend the use of the INDeX DECT DCU to Modem Cable (ordercode CAB-DCU/MOD) when connecting a modem to the INDeX DECT DCU.

4) Ordering and Training

Pricing and Order Codes

Short Code Description RSP £ DiscountDECT-RP-DBS DECT Repeater Base Station 550 MLDDECT-RP-ANT DECT Repeater Base Station External Antenna 260 MLDDECT-RP-ADMIN Repeater Administration Package 125 MLDDECT-DH1-VB Vibrating Cordless Handset 245 MLDDECT-BC Cordless Handset Belt Clip 18 MLDDECT-VB1 Cordless Handset Vibrating Belt Clip 55 MLDDECT-CH0 Entry Level Handset Charger 45 MLDDECT-DABER DECT Analogue Board supporting Earth Recall

and Time Break Recall1295 MLD

DECT-Start-ER DECT Start Pack supporting both Earth Recalland Time Break Recall

3995 MLD

CAB-DCU/MOD INDeX DECT DCU to Modem Cable 20 MLD

For further information relating to the details in this reseller update contact our Sales Supporton +44 1707 364 425.

Availability

All items in this Update are immediately available.

Training

All the items announced in this Update have no mandatory training requirements. The INDeXDECT Repeater Base Station is documented in the INDeX DECT Installation Manual (Issue6) which can be found our Web Site (www.sdxplc.com) within the Technical area.

The DECT training course has been updated to contain the new releases including the DECT-RP-DBS. The Course name is DECT and the course code is T09. For more details relatingto this course contact Carol Bell on +44 1707 364 154.

Warranty and Returns

All components of INDeX DECT are supplied with a 12 month repair and replacementwarranty effective from the date of invoice. This remains the case for the above items. Theexisting early life failure and field return procedure for INDeX will apply.


http://www.sdxplc.com/

-5-

Compatibility

The DECT-RP-DBS is compatible with all DECT Base Station supplied by LucentTechnologies since the launch of INDeX DECT. The DCU software PCS level required tosupport the Repeater Base Station is 4A or above. The entry level charger, belt clip, vibratingbelt clip and vibrating handset are all compatible with all INDeX DECT systems shipped sincelaunch.

Technical Support

Technical support for all INDeX DECT products is provided by our Technical Support Groupon +44 1707 364404.

Issued by James LawsonDECT Product SpecialistDDI +44 1707 364629Fax +44 1707 364649Email [email protected]


�

Reseller Update

Update no: 193

Date: 8 th February 1999

---------------------------------------------------------------------------------------------

Re: Core Systems Implementation - Update

As announced in Reseller Update 184 of 13th November 1998, this business implemented thestart of a replacement of our entire core systems effective 7th January this year. Now threeweeks into the project, this update is to advise you of our progress so far and give forwardvisibility of further changes to come.

The first most obvious impact on your businesses is in the design and layout of the paperworkyou receive from us in respect of deliveries, invoices and credit notes. Samples of the newpaperwork have been attached to this update for your attention.

One of the main features of System 21 which should facilitate an immediate improvement inour service is in the fact that the system maintains the same reference number from orderentry through to despatch. This means that, in the event of your querying some element of theorder process with the Welwyn Garden City team, your quotation of either our order number,despatch note number or even pick note number will ensure our ability to make easyreference to your query.

Please also note the slight difference in terminology used on column headers for the newinvoices. From left to right these indicate the item quantity ordered, the individual retail pricefor that item, the value of the discount applied to that item, the resultant net item price andfinally the total value of the ordered line excluding VAT. Exactly the same content has beenincluded within credit notes.

The methodology for dealing with “kit” orders is also slightly different. Where SAGE presenteda “comprising of” top code which required Sales Order Processors to input the constituentitems manually, System 21 automatically explodes the parent line and specifies thecomponents following. Please also note that relevant prices and discounts at the “child” levelare wrapped up and presented against the “parent”, so that with SDX ACD Manager, forexample, the PC elements are discounted at 20% and the other components at MLD, and anaggregated price displayed against the Server parent.

We are confident that the major impact of these changes is more cosmetic than functional.However such a change is indicative of the vast scope of this project so far. Obviously therehave been some initial teething problems and we must take this opportunity to thank you foryour patience in this regard. Issues still outstanding are summarised as follows:

1 Many of you may be forgiven for thinking that we had achieved the utopia of a “paper-less office” since the New Year in that we are somewhat behind in our physicalpresentation of invoices to you. We are confident that the issues that had hindered ushave now all been resolved and you can expect imminent receipt of all outstandinginvoices in the next few days, with normal service resumed almost immediately.

2 A system modification we had requested from our suppliers to facilitate a morestreamlined internal mechanism for handling licence key requests at sales order-processing level has just finished final testing within the business. Until now we hadbeen unable to process licence key requests with new CPU shipments. Consequentlythese licence keys have had to be requested via the bulletin board or by verbalrequest through sales support department once the CPU’s had been despatched. Weare conscious that this has been a less than ideal situation, again we must thank youfor your forbearance. This has been a priority within the business and we believe wehave now achieved a full resolution.

From an internal perspective, we are already able to see the benefits of some of the changesin the improved visibility we have within the business of sales and stock positions. As theimplementation progresses and the systems are further developed, it is our primary objectiveto extend as many of these benefits as possible to you, our customers. Very shortly weexpect to implement automatic order acknowledgements by fax as required, which we areaware has been a stated requirement echoed by many of you over recent years. Additionallywe are working very hard to fast track an “Extranet” facility to enable customers to remotelyaccess our systems for many things, including order placement and stock enquiries.Obviously we shall be communicating progress on all fronts as applicable.

Phase One may be nearing completion, however this is an ongoing project for this business.Your constructive comment and suggestion would be welcomed. Please escalate asappropriate either through your account manager, or direct to me if preferred.

Issued by: Janet LennonDDI: 01707 364718Fax: 01707 376933E-Mail: [email protected]: http://www.sdxplc.com

Reseller Update

Update no: 194


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WITHDRAWAL OF SDX FT- 8 LAN DIALLER

Lucent Technologies announces the withdrawal of the SDX FT-8 LAN Dialler from it’s productportfolio.

Effective from the 1st March 1999 no more orders will be fulfilled for the SDX FT-8 LANDialler.

Existing users of SDX FT-8 LAN Dialler who require an updated LAN dialler that is compatiblewith the INDeX platform are recommended the INDeX CT CallMaker.

INDeX CT CallMaker was recently launched to our Reseller Channel on 29th January 1999.

A full Product Description and pricing of INDeX CT CallMaker can be found in the ProductAnnouncement Pack, which was sent to all Reseller Principals on Friday 15th January 1999.

Issued by: John Graves (Ext. 4643)Fax: +44 1707364649Tel: +44 1707392200Email: [email protected]: http://www.sdxplc.com

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�

Reseller Update

Update no: 195


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Internal Sales Support (ISS)In recognition of the results of the first Reseller Satisfaction Survey within the UK, a survey ofUK Account Managers, the new International focus of the Lucent Technologies Expressorganisation and the current and future growth of our business, I am now pleased toannounce the following changes which are effective from 1st February 1999.

To begin with ISS previously encompassed the following areas:� UK Sales Support� UK Order Processing� International Order Processing

Order Processing

All order processing is now centralised within one team for both the UK and InternationalResellers and Distributors. This will allow us to ensure that we make best use of the newsystems and work to one set of procedures.

The new centralised team consists:-

Kim Honeywill - Team LeaderToni Lawrence - Senior AdministratorJanet Halverson - AdministratorJenny Fairclough - Administrator

With immediate effect all orders should be faxed to:-

Order Processing: +44(0) 1707 364415

UK Customer Services

The team previously identified as the UK Sales Support Team is now the UK CustomerServices Team with the following personnel:-

Lorraine Hall – Team LeaderDebbie Curant – Senior AdvisorGaynor Warren – Senior AdvisorPaulette Clarke – Senior AdvisorMary Vintner – Reports AnalystHeena Dave – Administrator

In addition we will be recruiting a Customer Services Advisor in the near future.

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International Customer Services

In the line with the considerable growth in the International side of the business we are settingup a new team as follows:

Louisa Hilton – Team LeaderMaja Kenney – Advisor

In addition two new Advisors will be recruited within the next 6 months with language skills.

Both Customer Services Teams will offer skilled and experienced support to both Resellersand Distributors as well as to our own Account Managers. Each member of the teams will beresponsible for their own accounts and will offer a combination of reactive and proactiveservices. In particular both teams will work to similar procedures and will offer completesupport and back up to each other.

During February we will be continuing with the development of these teams and will bedistributing further information including contact numbers and details of the services offered.

If you have any further questions at this time please do not hesitate to contact either myself orany of the Team Leaders as follows:-

Kim Honeywill – +44(0) 1707 364428Lorraine Hall – +44 (0) 1707 364446Louisa Hilton – +44 (0) 1707 364686

Warren BuckleyCustomer Services ManagerDDI – 01707 364162Fax – 01707 372184Email – [email protected]

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�

Reseller Update

Update no: 196

Date: 17 th March 1999

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INDeX Call Centre Modules (CCM)

The following Reseller Update is designed to detail a number of feature enhancementsplanned for CCM, answer a number of commonly asked questions following the launch ofCCM and correct a number of inaccuracies in the new product description.

Enhanced facilities

Based on early feedback from controlled release sites and resellers Lucent Technologieshave identified a number of areas where enhancements will be made to the INDeX CallCentre modules. It is intended that these enhancements will be made available for generalrelease which is planned for July 1999. The changes centre around the following three areas:-

� Report speed� SDX and Premier Voice Manager integration� Reporting on multi skilled environments

Report Speed

Lucent Technologies have identified areas within the Report Manager where performanceimprovements can be made in the generation of the Standard reports. It is anticipated thatsignificant improvements to the performance of the INDeX Report Manager when generatingreports will be made. This will be apparent when running all of the standard reports.

Voice Manager Integration

Queue Integration

The SDX Voice Manager and Premier Voice Manager systems are currently not compatiblewith INDeX CCM for call queuing purposes. In order to provide investment protection and aneasy upgrade path to CCM for customers using existing Voice managers, LucentTechnologies are making an enhancement to CCM.

This facility will require a free of charge software patch to the SDX Premier Voice Manager,INDeX version 8.0 and the general release version of CCM. The SDX Voice Managerrequires minimum version 5.9/08 and a configuration change.

There will however be the following limitation. It will not be possible to exit the queue usingDTMF to enter other services e.g. menu selection or message taking.

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Auto Attendant/Menu Selection

A new facility will be introduced to the CCM to allow additional reporting when the INDeXVoice Manager, Premier and SDX Voice Manager systems are used for menu selections orauto attendant purposes. The new version of CCM will report calls dealt with the voicemanager in the following ways:-

� Calls answered by Voice Manager and terminated in Voice Manager will be reported bothin real time and historically as being answered.

� Calls answered by Voice Manager and subsequently onward transferred will be deemedas answered at the point that they are answered by an agent or user.

� Calls answered by Voice Manager and subsequently onward transferred which aresubsequently not answered will be recorded as lost at the point the caller clears down.

Important Note:- Currently the Premier and SDX Voice Manager (via ADL), support the abilityfor the ACD Manager to report calls as answered or lost on a per Voice service basis. Thisfunctionality is not currently available on CCM however a future release of the INDeX VoiceManager will contain an enhancement to support a configuration option which will allow theuser to choose if calls answered by INDeX Voice Manager are reported as answered or noton a per service basis.

Reporting on Multi skilled environments

The CCM will be enhanced for general release with additional reporting when deployed inmulti skilled call centre environments. Full details of which reports and real time informationaffected will be detailed at release however the following points give an overview of theadditional information which will be available:-

� It will be possible to report on the number of incoming calls to individual agents brokendown per SDX Ring group (skill group) for which the call was answered.

� It will be possible to report on how many calls have been answered by an SDX Ringgroup (skill group).

� It will remain possible to report on sets of agents irrespective of the call routing set upwithin the INDeX

� It will be possible to report on both SDX Ring groups (skill group) and ‘sets of agents’ bothin real time and historically.

� Some additional fields of information will be made available on real time screens, andwallboards to display this ring group information.

� Two new standard reports will be created to display this ring group information

Corrections to Product Description

DPNSS/Tie Line Statistics

Several questions have arisen regarding the statistics available on incoming tie lines andDPNSS channels. It should be noted that calls originating from an extension on any PBXwhich is linked via DPNSS or Tie Lines to the INDeX will be deemed as an internal call andtherefore no historic statistical information will be available for that call. Calls which originateon the PSTN and are routed through another switch via tie lines or DPNSS to the INDeX willbe deemed as external calls and will therefore be reported historically. Full details of whichstatistics are available may be found in the CCM Installation and Maintenance manual.

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Agent Activity Screen

All screens on the INDeX Call Centre View are real time with the exception of the agentactivity screen. The minimum refresh time for this screen has been set at 5 seconds. It isimportant to communicate this to customers particularly in an upgrade situation, where thescreen forms the main method of managing agents in real time.

Commonly asked questions

Call Costing

INDeX CCM supports Call Costing where the call cost is received from the network. There arefour standard report templates available in the Standard reports sets supplied with the INDeXReport Manager for outgoing calls. To achieve more detailed filtering of outgoing calls asavailable with the ACD Managers specialised outgoing call reports it is recommended that theINDeX Report Designer is implemented. There is no algorithmic method is supported toachieve call costing, this results in the following:-

� Incoming call costing not available� Call Costing on Analogue lines not available� Call Costing not available where the network is not supplying call charge

information

Agent Licence Packs

The Agent licence packs which are required to run INDeX Call Centre Modules control thenumber of agents which may be reported upon in the following ways:-

Call Centre View

An Agent licence pack is required to view an individual agents call statisticsand state details in real time. An agent who logs on without the relevant agentpack will be reported as logged off.

Wallboard Manager

An Agent licence pack is required to view an individual agents call statisticsand state details in real time.

Report Manager

The Report Manager will allow individual agent and agent group reports to berun against all users irrespective of whether an agent pack has beenpurchased. The exception is state information which will not be reported foragents e.g. Busy Wrap up, Log on, Busy Not Available in absence of anagent licence pack.

Issued by:- Tim Stone, Call Centre Product ManagerTelephone:- 01707 392 200Fax:- 01707 376 933Email:- [email protected]

�

Reseller Update

Update no: 197

Date: 17th March 1999

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SDX ACD MANAGER LEVEL 5.2a CR4 SOFTWARE

Lucent Technologies is pleased to announce the controlled release of Level 5.2a CR4software for the SDX ACD Manager.

Since the 22nd July 1998 ACD 5.2a has been available under controlled release. Thestandard software level shipped will remain at Level 5.2 until the end of the controlled releaseperiod. ACD 5.2a CR4 is a replacement to all previous versions of ACD 5.2a.

It is envisaged that ACD 5.2a CR4 will be available on general release at the end of May 1999.

This Reseller Update provides details on the new feature introduced in ACD 5.2a CR4. Fordetails on all the other new features, which have been introduced in ACD 5.2a, please seeReseller Update No.157.

New Features For ACD5.2a CR4

SDX ACD compatible with INDeX Level 8 software

With the introduction of ACD 5.2a CR4 software all ACD Server options are compatible withINDeX Level 8 software.

Please note that no other versions of ACD Server software will be compatible withINDeX Level 8 software.

Software Compatibility

Software compatibility between ACD 5.2a CR4 software and INDeX has now changed fromACD 5.2 and ACD 5.2a because of the introduction of INDeX Level 8 software. The attachedsoftware compatibility chart demonstrates this.

Controlled Release Procedure

To order an SDX ACD Manager with Level 5.2a CR4 software the following process must befollowed: -

New Sites


2. Using the INDeX Registration and system order form the Reseller should completesections 1,2 and 3 and then send to Lucent Technologies Order Processing. A copy ofthe form is attached. To ensure a swift response please give details of a contact withinyour organisation that can answer any technical questions that may arise from theapplication.


Upgrades to Existing Sites


2. Using the INDeX Registration and system order form the Reseller should completesections 1,2,3 and 4 and then send to Lucent Technologies Order Processing. A copyof the form is attached. To ensure a swift response please give details of a contactwithin your organisation that can answer any technical questions that may arise fromthe application.


Technical Support Group (TSG) will provide telephone, and if required, onsite support to theReseller. The Reseller is requested that any issues raised by the customer should be fedback through TSG.

Also at the end of the controlled release phase it may be necessary to release a new versionof software to address issues which have arisen during the controlled release phase. LucentTechnologies will issue this free of charge to any sites involved in the controlled releaseprogramme.

Note: - ACD 5.2a CR4 software has successfully passed alpha testing, beta testing and fieldtrials on Five sites over a two month period.

New Servers

Orders placed will continue to be supplied at ACD 5.2. Please see the controlled releaseprocedure if ACD 5.2a CR4 is required.

Windows Clients

Windows clients software will be supplied at ACD 5.2. Please see the controlled releaseprocedure if ACD 5.2a CR4 is required.

NB: ACD 5.2a CR4 Servers must have version ACD 5.2a CR4 Clients

Call Costing

Call costing is compatible between ACD5.1/ACD5.2 and ACD5.2a CR4.

ACD 5.0/5.1/5.2 Upgrades to ACD5.2a CR4

Sites currently running ACD level 5 may obtain a free upgrade to ACD 5.2a CR4. Eachupgrade is site specific, and should be ordered on an individual site basis, following thecontrolled release procedure, using the INDeX Registration and System Order form. The shortcode for ACD 5.2a CR4 software upgrade is ACD 5.2A SUG.

Pre ACD 5 to ACD 5.2a CR4 Upgrades

If an upgrade to ACD 5.2a CR4 is required for a system pre ACD5.0 please follow thecontrolled release procedure.

Replacement software

Replacement software for ACD level 5.2a CR4 is available under order code ACD RS52A withan RSP of £99.

Emergency Dongles

ACD 5.2a CR4 will operate with current ACD level 5 emergency dongles.

Documentation

Lucent Technologies have produced an ACD 5.2a CR4 supplement for the ACD level 5manual set. A copy of this manual supplement will be despatched to ACD AccreditedResellers. It is also available on the Lucent Technologies Internet site (http://www.sdxplc.com)or by placing a free of charge order on Lucent Technologies Order Processing. The ordercode is D-ACD-52A.

Training

Due to the nature of the changes implemented on ACD5.2a CR4 retraining is not required forsales or technical personnel.

All technical training courses from March 1999 will cover ACD 5.2a CR4. For full details onACD technical training contact Carol Bell at Lucent Technologies on 00 44 1707 364154.

All Sales training courses will cover ACD5.2a CR4 with immediate effect.

Field Issues

Technical Bulletin No 73 contains details of the enhancements, which have been made toaddress field issues raised on ACD 5.2 and ACD 5.2a. None of these issues are regarded asmajor and therefore an upgrade to ACD 5.2a CR4 is only recommended if a customerexperiences one of these specific issues.

Attachments

Software Compatibility Chart for SDX and INDeX.

Issued by: John Graves (Extn 4643)Fax: +44 1707376933Tel: +44 1707392200Email: [email protected]

Internet: http://www.sdxplc.com

�Reseller UpdateUpdate no: 198

Date: 29 th March 1999

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SDX ACD WINDOWS WALLBOARD SERVER YEAR 2000 COMPLIANCE

Lucent Technologies have recently received a number of enquires regarding the Year 2000compliance of the SDX ACD Windows Wallboard Server.

The SDX ACD Windows Wallboard Server will continue to be supported on the MicrosoftWindows operating System 3.11 only.

Microsoft have announced that Windows 3.11 is NOT fully Year 2000 compliant.

However the operation of the Windows Wallboard Server is unaffected by this when used inthe following configuration: -

SDX PC 4 or 5 Platform, which are both fully year 2000 compliantWindows Wallboard Software Version 1.2

For further information regarding the year 2000 compliance status of Microsoft operatingsystems, visit “http://www.microsoft.com/ithome/topics/year2k/product/product.htm”.

Issued by: John Graves (Extn 4643)Fax: +44 1707376933Tel: +44 1707392200Email: [email protected]: http://www.sdxplc.com

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®

Reseller Update

Update no: 199

Date: 12 th April 1999

SDX 10/60N/420N- Product Discontinuation Notice

SDX 10/60N/420N - Product Discontinuation

The SDX 10/60N/420N products are now discontinued with immediate effect. There will be nofurther manufacture of any components of these systems. With the exception of GCUs andFT terminals, sufficient stocks of these systems are available to meet the demand for sparesand upgrades to the installed base.

We will endeavour to provide advance notice of system components that become unavailableduring the next 24 months.

The discontinuation of the SDX 180/420 was announced in September 1993.

The discontinuation of the SDX 40E was announced in Reseller Update 176 in August 1998.

Discontinuation of SDX 60N/420N GCU Manufacture

The GCU has been discontinued as a product following the final production run last year.There are now nil stocks of the GCU. Lucent Technologies will continue the repair andrefurbishment service for GCUs and have reserved a quantity of components to support thisactivity.

The GCU motherboard (39UPB50001AEB) is also discontinued.

SDX GCU Support on INDeX

INDeX Level 7.2 software is the last version of INDeX software to support the connection ofSDX GCU strings via the LC-2E4G or LC3E1G. Level 7.2 software will continue to beavailable and will be supported in terms of bug fixes, patches and maintenance releases until1st February 2000.

INDeX Level 8 software will not support the connection of GCU strings via link cassettes asannounced previously in Reseller Update number 176 dated 28th August 1998.

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Discontinuation of FT Terminal Manufacture

As announced in Reseller Update 176 in August 1998, due to the non-availability of certainkey components, Lucent Technologies were forced to discontinue the manufacture of all SDXFT terminals in 1998. The current stock situation and availability for these items issummarised later within this Reseller Update. When current stocks of each FT terminal modelare exhausted the individual products will be discontinued and no longer available. LucentTechnologies will continue the repair and refurbishment service for FTs and have reserved aquantity of components to support this activity.

Spares and Repairs

The decision to cease manufacture of FT terminals, GCUs and SDX 40E does not have anyimpact on the repair and refurbishment services operated by Lucent Technologies for theseproducts. This service will continue to be available for all products, provided that thenecessary components and raw materials can be sourced at reasonable cost. However, wereserve the right to repair, replace or provide alternative products or parts thereof as maybeappropriate subject to the availability of components and raw materials.

Technical Support

With regard to the technical support services provided by TSG, our best endeavours are toprovide a minimum of 7 years technical support for the SDX product range, from the date ofcessation of supply of new systems. This occurred on 1st September 1993 for SDX 180/420as announced in Dealer Update 193. As a result of the introduction of new European EMClegislation, the supply of new SDX10/60N/420N systems ceased on the 31st December 1995.All SDX product and components supplied since this date have been for the purpose ofmoves, changes, upgrades and maintenance of existing systems and not for the supply ofnew systems.

Technical Training

We will continue to offer training courses on the SDX60/420N product subject to demand anda maximum of four students per course. Typically, we are still providing two SDX courses permonth.

SDX FT Terminal Availability

FT1M NavyFT1 message waiting version in navy continues to be available. Current stock levelsrepresent approximately 10 months usage. When this stock is exhausted the FT1M Navy willbe discontinued and no longer available. The FT1M is supplied with a user guide.

FT1 GreyFT1 Grey continues to be available with stock levels representing approximately 3 monthsusage at the current level of sales. When this stock is exhausted the FT1 Grey will bediscontinued and no longer available.

FT1 NavyStocks of the FT1 navy are now exhausted. With immediate effect this product is discontinuedand is no longer available.

FT2The FT2 navy is no longer available and is now discontinued as a product. There are limitedstocks available of FT2 grey, representing one or two months usage at the current level ofsales. When these stocks have been exhausted FT2 will be discontinued as a product.

FT3This product has already been discontinued as previously announced via Reseller Update118, May 1997.

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FT4Both FT4 navy and grey continue to be available with stock levels representing approximately2 years usage at the current level of sales. When this stock has been consumed the FT4 willbe discontinued and there will be no further manufacture. The FT4 is supplied with a userguide.

FT5The FT5 grey is discontinued. There are limited stocks of FT5 navy, representing one or twomonths usage at the current level of sales. When these are exhausted this product will bediscontinued.

ACD TurretThe ACD turret continues to be available with stock levels representing approximately 5months usage at the current level of sales. When this stock has been consumed the ACDTurret will be discontinued and there will be no further manufacture.

DSS/BLF UnitsThe DSS/BLF main and extension units in both grey and navy continue to be available withstock levels suitable to support sales for at least 18 months.

Issued by John Harriss (extn 4155)Tel:- 01707 392200Fax: 01707 376933Email:- [email protected]

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�

Reseller Update

Update no: 200

Date: 14 th April 1999

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General Release of Level 8.0 Hardware

Lucent Technologies are pleased to announce that with immediate effect the followingproducts are now on general release.

� Basic Rate Combo Cassette� 24 Port Analogue Cassette� CPU-V-1000� LC- 4E-V

For further details on these cassettes please refer to the Level 8.0 Product Description whichcan be found on the SDX Web Site.

As these cassettes are now at General Release, the controlled release section of theRegistration and Order Form does not require completion when ordering any of thesecassettes.

Level 8.0 software continues to be available on the SDX Web Site, INDeX CPUs will continueto be despatched at 7.2 software until Level 8.0 moves to General Release, this is expected atthe end of May. The controlled release section of the Registration and Order Form is now onlyrequired for CCM and IVM installations.

CPU V-800 Withdrawal

Lucent Technologies hereby give notice that the CPUV-800 is to be formally withdrawn on the30th April 1999, in favour of the CPUV-1000 which is now on general release. From the 4th

May 1999, any orders for the CPUV-800 will automatically be delivered with the CPUV-1000.

The CPUV-1000 will continue to be shipped with Level 7.2 software until Level 8.0 moves togeneral release. There will be a further Reseller Update to announce the general release ofLevel 8.0 Software.

Repairs of the CPUV-800 will be unaffected and continue to be available. The warranty ofboth the CPUV-1000 and CPUV-800 will continue to be 18 months form the date of invoice.The existing early life failure and field return procedure will apply to the CPUV-1000.

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Ordering and Pricing

Short Code Description RSP Discount

CPUV-1000 CPUV 1000 PROCESSOR £3995* MLD

* THE CPUV-1000 RSP IS IDENTICAL TO THE CPUV-800.

Compatibility

The CPUV-1000 will support up to a maximum of 1088 ports, when the CPU is running Level8.0 software and the INDeX is fitted with the LC-4E-V (the LC-4E-V requires Level 8.0 CPUSoftware). If the CPUV-1000 is fitted with 7.2 software, the maximum portage is limited to 864ports.

The CPUV-1000 can be used as a maintenance spare at Level 7.2 CPU Software for existingCPU-V 800 sites. INDeX 800 databases will automatically be converted when upgrading froma CPUV-800 to a CPUV-1000.

For more detailed information relating to Level 8.0 CPU Software please refer to the Level 8.0Product Description which may be found on our Web site (www.sdxplc.com).

Training and Accreditation

The CPUV-1000 is available to all CPUV-800 accredited Resellers. Level 8.0 software will bemade available on our web site (www.sdxplc.com) to Resellers who comply with the ControlledRelease requirements.

The Level 8.0 software Technical Training course is available and the course code is T81,which is FOC. For further details or to book this course please contact Carol Bell on 01707364 154.

Issued by David Garwood (extn 4306)Tel:- 01707 392 200Fax:- 01707 364 649Email:- [email protected]:- http://www.sdxplc.com


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