© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."Usage Guidelines for Gartner ServicesGuiding Principles on Independence and Objectivity Mike Gotta @MikeGotta Boosting Workforce Agility with a Digital Workplace BRK2183

2015 Gartner, Inc. and/or its affiliates. All rights reserved. The New IT Charter: Moving Beyond Traditional Boundaries of Infrastructure & Operations Prepare for Next Generation Technologies Focus On Purpose & Outcomes Prioritize Employee Engagement Reimagine the workplace Digital Workplace Initiative A business strategy to promote employee agility and engagement through a more consumerized work environment Employee Engagement Workforce Optimization Innovation Sales Performance Service Delivery Customer Experience

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Boosting Workforce Agility with a Digital Workplace Employee Engagement New Ways of Working IT Organizations Have The Strategic Opportunity To Work With Business Leaders To Re-Imagine The Workplace Cultural Change Purposeful Collaboration

2015 Gartner, Inc. and/or its affiliates. All rights reserved. The 4 th Generation Of Digital Workplace Technologies Are You Prepared? Generation 1 Generation 2 Generation 3 Generation 4 Productivity & Communication E-Mail Calendar Group scheduling Discussion forums Audio Conferencing Video Conferencing (room systems) Workspaces & Real- Time Collaboration Virtual Team Room Instant Messaging & Presence Web Conferencing Enterprise Portals Expertise location Mobile, Social, Information & Analytics Blogs & Wikis Profiles & Follow Lists Activity Streams Micro-blogging File Sync & Share Social analytics Mobile, Cloud, Smart Phones, Tablets Algorithms, Smart Machines & The Enterprise of Things BYO Everything Mobile Messaging Algorithms & Graphs & Machine Learning Enterprise of Things Smart Agents, Advisors & People- literate Technologies Quantified Workplace 9 Notable Vendor IBM Lotus Notes Notable Vendor Microsoft SharePoint Notable Vendor Jive, Salesforce Box, Dropbox Apple, Google Defining Vendor TBD

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Smart Work Environment My Work Network Conversation & Community My Agents & Advisors My Personal Apps & Tools Mobility & Cloud Help Promote Converged Experiences And A More Consumer-Like Computing Experience Activity Dashboard Portal Unified Communications Collaboration "Work Apps" Social Content Productivity Smart Machine Services Algorithms & Graphs Enterprise of Things Security & Management Tools Personal Apps Personal Online Services BYO Everything Cloud Office Blended With Personalized Ecosystems

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Shifting the Inbox From Message Store to Connecting Work Relationships & Insights Drains Productivity Fragments Context Least Common Denominator Limits Insight Missed information and notifications Incomplete filtering and organization Does not eliminate existing inbox Tried: Activity Stream as "Inbox" Stores, Streams and Filters My Timeline and Notifications My Personal Analytics My Attention and Action Items Situational context and attention aware Algorithms & extended network analysis Transformation in user experience Next Step: Algorithmic Dashboard Inbox Today Inbox Tomorrow

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Shifting Focus From The Mechanics Of Meetings To More Immersive Experiences Sources: Bluescape, Gridspace, SMART Technologies, Microsoft Search, Graphs, Machine Learning & Algorithms Enterprise of Things Beacons, Sensors, Smart Objects Meeting Room Personal Assistants

2015 Gartner, Inc. and/or its affiliates. All rights reserved. People InformationActivityConversation People PlaceThing Quantified Self Quantified Workplace Design Factors Primary Collaboration Design Factors A Quantified Workplace Enables Design of More Contextual Experiences That Encourage or Facilitates Collaborative Interaction Ending The Duality Of Treating Space & Place As Separate Design, Tool & Application Domains

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Purposeful Collaboration Should Connect To Business Outcomes & Customer Experience Supply Management Demand Management Customer Responsiveness Sales Effectiveness Market Responsiveness Product Development Effectiveness Supplier Effectiveness Operational Efficiency On-Time Delivery Service Accuracy Agreement Effectiveness Target Market Index Product Portfolio Index Sales Opportunity Index Sales Price Index Customer Retention Index Market Coverage Index Market Share Index Configure-ability Index Channel Profitability Index Opportunity/Threat Index Cost of Sales Index Sales Cycle Index Forecast Accuracy Sales Close Index New Products Index Feature Function Index Time to Market Index R&D Success Index Service Performance Order Fill Rate Material Quality Customer Care Performance Transformation Ratio Supplier On-Time Delivery Supplier Service Performance Supplier Order Fill Rate Supplier Care Performance Supplier Material Quality Supplier Service Accuracy Supplier Trans- formation Ratio Supplier Agreement Effectiveness Cash to Cash Cycle Time Conversion Cost Asset Utilization Sigma Value Customer Intimacy Support Services Human Resources Responsiveness Recruitment Effectiveness Index HR Advisory Index Benefits Administration Index HR Total Cost Index Skills Inventory Index Employee Training Index Product Leadership Talent Management Operational Excellence

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Which people, collaborating why, to deliver what value to themselves, the community, and the business. Purpose Statement Structure Employees collaborate on posing and answering customer questions and can locate people for expert advice, providing community support and improved customer service. Sales and product teams collaborate on ideas for new or enhanced product packaging to make selling easier thereby increasing revenue per salesperson. Service staff collaborate on ways to improve processes (such as towel life cycle management) to make their job more efficient and accelerate the pace of new hotel assimilation. Sample Opportunity Statements The Journey Towards Discovering Purpose Is More Valuable Than The Statement

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Purpose Alone May Not Suffice For Work That Where Participation Is More Volitional Typical design approach: Business requirements Process mapping and role dependencies User experience needs Consider adding: Ethnographic methods Social network analysis (SNA) Communities of practice Transactional Methodical Communal Improvisational Exploratory Form -Based Work Innovation Project Management Case Management Exception Handling Lower Higher Greater Sense of Ownership Level of Autonomy and Voluntary Participation Collaboration Archetypes

2015 Gartner, Inc. and/or its affiliates. All rights reserved. New Design Approaches Are Warranted To Devise Value- Add Roles For Smart Machines Not Just Tools Not Just Purpose But Also Behavior, Relationships and Cultural Nuances My Team Information Assistants My Meeting Assistant My Customer Advisor My Project Advisor Design Elements For Smart Machines

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Consumer Surveillance Fears Can Become Employee Fears Regarding The Digital Workplace Forbes Magazine, July 10, 2014 After The Freak-Out Over Facebook's Emotion Manipulation Study, What Happens Now? Tracking My Documents Tracking My Interactions Tracking My Relationships Tracking My Wellness Tracking My Location

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Employee Engagement Gaps Thwart Efforts To Improve Business Outcomes Source: https://hbr.org/2015/03/engage-your-long-time-employees-to-improve-performancehttps://hbr.org/2015/03/engage-your-long-time-employees-to-improve-performance Employee Engagement Has A Ripple Affect Across Workplace Productivity, Collaboration, And Ultimately Business Performance

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Connect Employer & Employee Goals To Encourage A Win-Win Relationship Employee Career Flexibility Peer Communities Digital Dexterity Democratized Decision-Making Employer Workforce Optimization Productivity High-Performing Teams High Quality Service Delivery Personal ValueBusiness Value Meaningful Work Collaborative Culture

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Seed money I Visible tangible Inclusive anyone can participate Engaged Employees: Anyone Can Act On A Great Idea Or Be Your Next Startup Results: 1,000+ participants producing 22+ business plans and products What's in the box? And how do I get one? Source: Adobe

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Wellness Program Impact: Races across the company and across countries Employees building skills applicable to "their day job" Source: Genentech A member of the Roche Group Build a Sense of Community by Valuing Employee Fitness and Health

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Inspire Design Contributions From the Community: "If You Hack It You Own It" Hacking Customer Service Hacking Workflow Hacking Code and Data Hacking the Workplace Hacking Products

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Create A Sense of Belonging Encourages Engagement and Collaborative Culture Personal Support, Relationships, and Trust in the Backstage Energizes Collaboration in the Frontstage Department Project Team Process Manager Team Leaders Purpose and Tools: The Front Stage of Work Sense of Belonging: The Back Stage of Work Synergies Passionate Wellness Advocate Talented "Idea Person" Respected Coach and Mentor Popular Community Leader Source: http://knowledgecafe.care2share.wikispaces.net/Social+Network+Analysis

2015 Gartner, Inc. and/or its affiliates. All rights reserved. New Roles For The Digital Workplace Ignoring These Can Thwart Success User Experience Designers Community Managers Design Centers Smart Machine Architects Well-Being Champions Digital Ethics Advocates Data Scientists Workplace Ethnographers

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Focus on Organizational Change: C-suite visibility and commitment to a collaborative culture Constantly challenge existing practices and assumptions Engagement is the foundation for collaboration in the digital workplace The New Charter For IT Organizations In The Digital Workplace ITO Partnership With Human Relations: Promotion of employee engagement Focus on work/life balance, wellness, user experience Data on demographics, changing work, changing roles and responsibilities An Expanded Role For The IT Organization: Brings "Shadow IT and employees themselves into overall strategy Consumer-like focus includes branding, marketing, and employee experience Involved in non-traditional IT activities

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Recommendations Do: Approach Digital Workplace as a multi-year program with varying levels of business, organizational and employee (personal) metrics Include multiple strategies that mix top-down / middle- out / bottom-up Invest in governance and community-building across leadership & workforce Don't Do: Treat Digital Workplace as a technology-driven effort Approach Digital Workplace as a single project Forget the HR partnership Ignore the need for organizational change Redo: Re-visit ongoing portal, content, collaboration, unified communications and enterprise social networking for DW inclusion Re-think IT application and service delivery as a means to improve engagement between IT and employees Undo: Digital Workplace is the next-gen intranet Digital Workplace is just the convergence of portal, unified communications, collaboration and social Employee engagement is the job of human resources and not the IT organization

2015 Gartner, Inc. and/or its affiliates. All rights reserved. Recommended Gartner Research Special Report: Boosting Workforce Effectiveness with a Digital Workplace Special Report: Boosting Workforce Effectiveness with a Digital Workplace Strategic Approaches for Digital Workplace Leaders Matthew W. Cain and Mike Gotta (G00276529) Strategic Approaches for Digital Workplace Leaders CIO Survey Uncovers the Need to Focus on Digital Workplaces and Engaged Workforces Matthew W. Cain and Mike Gotta (G00262912) CIO Survey Uncovers the Need to Focus on Digital Workplaces and Engaged Workforces Digital Workplaces Create New Demands for HR Service Delivery Helen Poitevin and Others (G00264810) Digital Workplaces Create New Demands for HR Service Delivery Boost Employee Engagement With Social Technologies in the Digital Workplace Nikos Drakos and Mike Gotta (G00274271) Boost Employee Engagement With Social Technologies in the Digital Workplace For more information, stop by Gartner Research Zone.