TOGETHER.

We’re a community of aging services professionals dedicated to one common purpose: advancing the lives of millions of elders at every stage of their lives. Whatever your individual role, you have

an integral part to play here at the 2020 LeadingAge Gulf States/Louisiana Assisted Living Association Annual Meeting & EXPO— from exchanging ideas and experiences with colleagues state

wide to exploring bold new strategies for propelling our field forward.

TOGETHER, we celebrate older adults and their contributions to our communities

KEYNOTE

Wednesday, May 13

10:00 AM to 11:00 AM

“Come Together”

Kindness, Accountability and Action in Partnership

Clint Maun

Maun-Lemke Speaking and Consulting, LLC

While the Beatles’ song certainly has different and mysterious lyrics we can all agree that the words “come together right now over me” definitely applies to today’s senior living organizations.

We must come together for the “Me” which is our senior customer.

We must create a culture that successfully blends kindness (service excellence), accountability for results and strategic action to produce success.

Clint Maun, CSP is nationally recognized for his innovative expertise in healthcare consulting, speaking and research.

As co-founder of Maun-Lemke Speaking and Consulting, LLC, Clint has over 38 years experience in healthcare operations, management, revenue enhancement, leadership, quality improvement, turnover reduction, employee

retention and self-development programs. Clint’s acclaimed leadership process has been successfully implemented in small and multi-facility businesses nationwide. His visions, ideas, techniques and innovative solutions

are currently at work in thousands of organizations throughout the country.

Clint’s strength is optimizing organizational effectiveness with programs targeted to the 3 “C’s” of healthcare: Customers, Coworkers and Collaboration.

Schedule of Events This educational conference is jointly provided by LeadingAge Gulf States and the Louisiana Assisted Living Association

Wednesday, May 13 Thursday, May 14

7 a.m.

8 a.m.

9 a.m.

10 a.m.

11 a.m.

12 p.m.

1 p.m.

2 p.m.

3 p.m.

4 p.m.

5 p.m.

6 p.m.

8:00-9:30 a.m.

Concurrent Sessions

10:45-11:00 a.m.

“Come Together”

12:15-1:45 p.m.

Concurrent Sessions

2:00-3:30 p.m.

Concurrent Sessions

3:45-5:15 p.m.

Concurrent Sessions

8:30-10:00 a.m.

Concurrent Sessions

8:30 a.m.-2:00 p.m.

Exhibit Hall

Open 11:00 a.m.-12:15 p.m.

Lunch

12:30-2:00 p.m.

Concurrent Sessions

Registration opens:

Wednesday, May 13 7:00 a.m.-5:15 p.m.

Thursday, May 14 7:30 a.m.-2:00 p.m.

SESSION DESCRIPTIONS

8:00 am – 9:30 a.m.

1A HUD Update and Highlights of the 4350.3 Occupancy Handbook Vickie D Bell

In the Affordable Housing Industry, we have changes virtually every year. So many that sometimes we must do a refresher to remind ourselves of the compliance answers. Attendees will go chapter by chapter in this interactive session as a refresher to help you keep up with those HUD mandated adjustments and changes. This includes a comprehensive study of the core occupancy requirements, and subsequent relevant additional notices and guidance that are already in effect but not yet integrated into the HUD Handbook.

2A The Ethics of Social Networking and Electronic Communication Michael Gillette

This highly interactive session will consider a series of ethical issues that emerge when clients and providers communicate by electronic means and engage social networking technologies. This topic will examine as it relates to considerations of provider-recipient trust, boundaries, confidentiality and responsiveness. In attending this session, participants will have the opportunity to analyze the impact of modern communication and record keeping technologies on ethical assumptions.

3A Tools to Optimize Care & Environment for People Living with Dementia Lisa Milliken, Select Rehabilitation

This interactive session will share effective strategies to best facilitate function and the levels of care and assistance for residents who are living with dementia. The session will include effective mealtime strategies for improved nutrition, systems to identify and manage fall risks and multisensory strate-gies to address the root cause or agitation and resulting behaviors.

4A Best Practices for Providing LGBT-Affirming Residential Services Jim Meadows, NoAge

While older lesbian, gay, bisexual and transgender (LGBT) adults confront the same issues everyone else does when choosing aging services, the reality of the life in seniors living communities can be drastically different for LGBT older adults than it is for their heterosexual and cisgender peers. This session introduces the Long-term Care Equality Index, an initiative of SAGE and HRC that is intended to promote equitable and inclusive for LGBT older adults. During the session, attendees will learn about Senior Living Communities who are implementing LGBT-affirming policies and practices, review best practices developed by key industry stakeholders, and take a self-assessment to assess LGBT inclusiveness in areas such as policies and procedures, resident services and supports and community engagement.

11:15 am – 12:15 pm

LeadingAge Gulf States/Louisiana Assisted Living Association Luncheon

12:15 pm–1:45 pm

1C HUD Update and Highlights of the 4350.3 Occupancy Handbook(continued from 1A) Vickie D Bell

In the Affordable Housing Industry, we have changes virtually every year. So many that sometimes we must do a refresher to remind ourselves of the compliance answers. Attendees will go chapter by chapter in this interactive session as a refresher to help you keep up with those HUD mandated adjustments and changes. This includes a comprehensive study of the core occupancy requirements, and subsequent relevant additional notices and guidance that are already in effect but not yet integrated into the HUD Handbook.

2C The Ethics of Social Networking and Electronic Communication (continued from 2A) Michael Gillette

This highly interactive session will consider a series of ethical issues that emerge when clients and providers communicate by electronic means and engage social networking technologies. This topic will examine as it relates to considerations of provider-recipient trust, boundaries, confidentiality and responsiveness. In attending this session, participants will have the opportunity to analyze the im-pact of modern communication and record keeping technologies on ethical assumptions.

3C Tools to Optimize Care & Environment for People Living with Dementia (continued from 3A) Lisa Milliken, Select Rehabilitation

This interactive session will share effective strategies to best facilitate function and the levels of care and assistance for residents who are living with dementia. The session will include effective mealtime strategies for improved nutrition, systems to identify and manage fall risks and multisenso-ry strategies to address the root cause or agitation and resulting behaviors.

4C Proven Methods for Superior Staff Retention, Selection and Recruitment Clint Maun, Maun Lemke

What do we have to offer in today’s Senior Living Organizations? Many features and benefits that are changing/advancing everyday.

Nothing, however, is more vital than a superior workforce that comes together with each other to

SESSION DESCRIPTIONS

2:00 pm – 3:30 p.m.

1D HUD Update and Highlights of the 4350.3 Occupancy Handbook(continued from 1C) Vickie D Bell

In the Affordable Housing Industry, we have changes virtually every year. So many that sometimes we must do a refresher to remind ourselves of the compliance answers. Attendees will go chapter by chapter in this interactive session as a refresher to help you keep up with those HUD mandated adjustments and changes. This includes a comprehensive study of the core occupancy requirements, and subsequent relevant additional notices and guidance that are already in effect but not yet integrated into the HUD Handbook.

2D Leadership Ethics and Moral Management Michael Gillette

This highly interactive session, will provide an introduction to leadership and business ethics issues. After discussing basic concepts of leadership ethics, and reviewing the most common sources of ethical confusion, we will review strategies for creating an organizational environment of ethics.

3D Tools to Optimize Care & Environment for People Living with Dementia (continued from 3C) Lisa Milliken, Select Rehabilitation

This interactive session will share effective strategies to best facilitate function and the levels of care and assistance for residents who are living with dementia. The session will include effective mealtime strategies for improved nutrition, systems to identify and manage fall risks and multisensory strategies to address the root cause or agitation and resulting behaviors.

4D Ransomware Attacks Daniel Sternthal and Layna Rush

Hackers have long focused on healthcare providers and are now targeting Senior Living providers. This session will review a recent ransomware attack on a senior living provider and address legal issues to be aware of and steps you can take to protect your community before, during and after such an attack.

3:45 pm – 5:15 p.m. 1E HUD Update and Highlights of the 4350.3 Occupancy Handbook(continued from 1D) Vickie D Bell

In the Affordable Housing Industry, we have changes virtually every year. So many that sometimes we must do a refresher to remind ourselves of the compliance answers. Attendees will go chapter by chapter in this interactive session as a refresher to help you keep up with those HUD mandated adjustments and changes. This includes a comprehensive study of the core occupancy requirements, and subsequent relevant additional notices and guidance that are already in effect but not yet integrated into the HUD Handbook.

2E Leadership Ethics and Moral Management (continued from 2D) Michael Gillette

This highly interactive session, will provide an introduction to leadership and business ethics issues. After discussing basic concepts of leadership ethics, and reviewing the most common sources of ethical confusion, we will review strategies for creating an organizational environment of ethics.

3E Tools to Optimize Care & Environment for People Living with Dementia (continued from 3D) Lisa Milliken, Select Rehabilitation

This interactive session will share effective strategies to best facilitate function and the levels of care and assistance for residents who are living with dementia. The session will include effective mealtime strategies for improved nutrition, systems to identify and manage fall risks and multisensory strate-gies to address the root cause or agitation and resulting behaviors.

4E Fair Housing Update Daniel Sternthal

This session will focus on Fair Housing obligations applicable to long term care providers, including

independent living providers (both HUD housing and market rate and assisted living providers). Is-

sues will be addressed related to admissions, advertising and reasonable accommodations such as

scooter usage, service animals and conform animals, private duty aides and transportation.

WEDNESDAY – MAY 13, 2020

SESSION DESCRIPTIONS THURSDAY – MAY 14, 2020

8:00 am – 8:30 am

Business Meeting – Members Only LeadingAge Gulf States – Dauphine

8:30 am – 10:00 am

1F HUD Update and Highlights of the 4350.3 Occupancy Handbook (continued from 1E) Vickie D Bell

In the Affordable Housing Industry, we have changes virtually every year. So many that sometimes we must do a refresher to remind ourselves of the compliance answers. Attendees will go chapter by chapter in this interactive session as a refresher to help you keep up with those HUD mandated adjustments and changes. This includes a comprehensive study of the core occu-pancy requirements, and subsequent relevant additional notices and guidance that are already in effect but not yet integrated into the HUD Handbook.

2F Hospice and Seniors Living—Partnership in end-of-life care[ Dr. Sonali Wilborn and Colleen McGreevy, Heart of Hospice

In America today, less than half the people eligible for hospice care access it, and 54% enrolled receive

the benefit for 30 days or less. Additionally, studies show most Americans would prefer to dies at

home, however, only approximately 20% can do so. The purpose of this session is to explore how hos-

pice-ALF partnerships can bring value to one another and benefit the resident and their loved ones by

providing additional care team support, bereavement services, advanced medical equipment when nec-

essary , and more. By working together, hospice and ALF can help recognize hospice eligible patients

sooner and allow eligible patients to comfortably age in place.

3F The Principles of Person-Centered Care: How do they align with Assisted Living? Jolie Harris, PhD

This session the participants will explore the Constructs of Culture Change as defined through work sponsored by CMS as a means of defining the concept. Participants will examine their current practice as it aligns with these concepts and discuss the potential opportunities to expand practices of Person Centered Care in their setting.

4F Principles of Mold: What, Where, Why and How to Prevent It Shawn Forls, Guarantee Restoration

What, Why and How To Get Rid Of It! This presentation will cover topics related to Mold including definition of mold, types, and conditions promoting the growth and prevention. Additionally, this course will discuss the impact mold has on building occupants, especially on sensitive populations like elders and those with certain medical conditions. Finally, the presentation will discuss methods of mold remediation.

12:30pm—2:00pm

1G HUD Update and Highlights of the 4350.3 Occupancy Handbook (continued from 1F) Vickie D Bell

In the Affordable Housing Industry, we have changes virtually every year. So many that sometimes we must do a refresher to remind ourselves of the compliance answers. Attendees will go chapter by chapter in this interactive session as a refresher to help you keep up with those HUD mandated adjustments and changes. This includes a comprehensive study of the core occu-pancy requirements, and subsequent relevant additional notices and guidance that are already in effect but not yet integrated into the HUD Handbook.

2G Hot Topics—Labor/Employment Law Fred Preis

With increasing regulation of the workplace, it is more important than ever for employers to be pre-pared to confront today's significant labor/employment issues to reduce their monetary exposure. Those include leaves of absence, employment discrimination, and wage & hour issues. This seminar will sensitize management to recognize those issues so they can be dealt with at an early stage be fore growing into larger more expensive problems. The seminar is designed for managers, supervisors and human resource representatives.

3G 7 Types Elder Abuse Ebony Phillips, Office of Elderly Affairs

This session will discuss the Elderly Protective Services Program. It will include the 7 types of abuse the program investigates and other pertinent information related to the abuse and neglect of persons 60 years of age or older.

4G Understanding Indoor Air Quality Concerns in Sensitive Communities Jason Maloney, P.E.

There are numerous conditions or issues that can cause indoor air quality concerns with a building. These condi-tions can be more significant for sensitive building occupants or facility services such as healthcare facilities, education facilities, schools or senior living communities. The presentation covers various indoor air quality con-cerns associated with odor complaints, indoor environmental issues, mold remediation and asbestos.

FACULTY LISTING Bell, Vickie, FHC, CPO, ACPO, SHCM, HCCP, TCS, HQS, CMM, SBS, CMM, QA Corporate Training and Education Specialist Navigate Affordable Housing Partners 1827 1st Avenue North, Suite 100 Birmingham, AL vbell@navigatehousing.com

Folks, Shawn CEO Guarantee Restoration 11811 Dunlay Lane Baton Rouge, LA 70809 (225) 753-8682 shawn@guaranteerestoration.net

Gillette, Michael, PhD Bioethical Services of Virginia, Inc. PO Box 3468 Lynchburg, VA 24503 (434) 834-5322 mgillette@bsvinc.com

Harris, Jolie, DNS, RN, CAS J.E. Harris Consulting 8701 Rosecrest Lane River Ridge, LA 70123 cell: 504-417-2348 jeharrisconsulting@gmail.com

Maun, Clint Senior Partner Maun Lemke Speaking and Consulting, LLC 8031 W Center Rd 8222 Omaha, NE 68131 (402) 391-5540 clintm@maunlemke.com

Maloney, Jason, P.E. Project Engineer Terracon Consultants 524 Elmwood Park Blvd, Ste 170 New Orleans, LA 70123 (504) 818-3618 Jason.maloney@terracon.com

McGreevy, Colleen Vice President of Sales and Marketing Heart of Hospice 134 Columbus Street Charleston, SC 29403 (843) 642-5009 Kimberly.workman@heartofhospice.net

Meadows, Jim, LMSW Executive Director NOAGE 1631 Elysian Fields Ave. New Orleans, LA 70117 (504) 517-2345 info@noagenola.org

Milliken, Lisa Education Specialist Select Rehabilitation 8318 Cross Country Drive Humble, TX 77346 (337) 502-7641 lmilliken@selectrehab.com

Phillips, Ebony Elderly Protective Services Director Governor’s Office of Elderly Affairs 525 Florida Street Baton Rouge, LA 70801 (225) 342-7292 etphillips@goea.la.gov

Preis, Frederick, JD Attorney Labor and Employment Law Section Breazeale, Sachse & Wilson, L.L.P. LL&E Tower, Suite 1500 909 Poydras Street New Orleans, Louisiana 70112-4004 (504) 584-5470 Fred.Preis@bswllp.com

Rush, Layna Attorney Baker Donelson 450 Laurel Street, 21st Floor Baton Rouge, LA 70801 (225) 381-7043 lrush@bakerdonelson.com

Sternthal, Daniel Attorney Baker Donelson 1301 McKinney Street, Ste 3700 Houston, TX 77010 (713) 210-7430 dsternthal@bakerdonelson.com

Wilborn, Sonali, MD Chief Medical Officer Heart of Hospice 134 Columbus Street Charleston, SC 29403 (843) 642-5009 Kimberly.workman@heartofhospice.net

Who Should Attend Hotel Information Conference Dates: May 13-14, 2020 This conference is designed for the Senior Living professional across the southern gulf region, including both Louisiana and Mississippi : Management Companies, Senior Living Owner/Operators, Corporate Leaders, Executive Directors, HUD Staff, Management Staff, Supervisory Staff, Dementia Specific, Activity Leaders, Wellness, Social Workers, Direct care staff, Service Coordinators & Nurse Staff.

LA-GS/LALA education sessions will focus on current trends and issues for professionals in the following setting: Independ-ent Living (Market Rate and HUD) - Skilled Nursing - Assisted Living - Memory Care - Personal Care - Shelter Care - Continu-ing/Life Care Retirement Communities - PACE, and other long term care professionals

Continuing Education Credits ARCP Staff—/LA-GSLALA has approved 10 CEUs for ARCP Staff.

Nursing Facility Administrators: A request for 10 CEUs has been applied for to the Louisiana Board of Examiners for Nursing Facility Administrators.

A request for 10 CEUs has been made to the Alabama Board of Examiners for Nursing Home Administrators

Social Workers—A request has been made for 10 CEUS to the Tulane Schools of Social Work. Session sign in and completion of evaluation form is required to receive CEUs.

Wednesday, May 13th: • Registration/Check-In Table Opens at 7:00 A.M.

• Breakout Session 8:00 to 9:30 A.M.

• Introductions 9:45 to 10:00 A.M.

• Keynote Presentation 10:00 to 11:00 A.M.

• Luncheon at 11:15 A.M. to 12:15 P.M.

• Breakout Sessions 12:15 to 5:15 P.M.

• Social Night Event 6:00 to 9:00 P.M.

Thursday, May 14th: • Registration/Check-In Table Opens at 7:30 A.M.

• Business Meeting at 8:00 A.M. (Members Only) LA-GS: Dauphine

• Breakout Sessions From 8:30 to 10:00 A.M.

• Exhibit Hall Open 8:30 A.M. to 2:00 P.M.

• Exhibit Hall Lunch 11:00 A.M. to 12:30 P.M.

• Breakout Session 12:30 to 2:00 P.M.

Conference at a Glance

Hampton Inn & Suites Convention Center 1201 Convention Center Blvd.,

New Orleans, LA (866) 311-1200 toll free or (504) 566-9990

Hampton Inn & Suites-Convention Center using the reservation code LAG or CLICK HERE, To secure your room BEFORE THE DEADLINE.

Staying in rooms at our conference host-hotel and within our room block helps LA-GS/LALA to offset the costs of meeting space, and many other costs associated with this joint conference meeting.

We hope that the savings > $50.00 will provide added incentive to stay in our official conference host hotel-room block. The following special rates are applicable until April 12, 2020. All rooms are non-smoking. KING/STANDARD: $169.00 Per Room Per Night KING/STUDIO SUITE: $219.00 Per Room Per Night RESERVATIONS, TERMS, AND CONDITIONS: (866) 311-1200 toll free or (504) 566-9990 (Book by requesting the LA-GS/ LALA 2020 Joint Conference --code: LAG - and provide the conference dates) terms and conditions can also be discovered when you make online reservations by visiting the following link: CLICK HERE Parking for Hotel Guests: at last update to us, fee was at $39.00 plus 12.45% tax per night per vehicle. $50 plus tax during special events (designated by the hotel) by valet only in and out access. Parking for Non-Hotel Guests: offered at the rate of $15.00 per vehicle plus 12.45% sales per vehicle (no in and out access) during the hours of the event. Once the lots are full, conference attendees will be referred to area parking options within walking distance of the hotel. The hotel reports it is not affiliated with other off-site parking lots nor assumes liability for ve-hicles using those parking facilities. Fees are subject to change. Be sure to check with the host hotel for updates or if you have additional questions on parking or your reservation details.

Go to LA-GS Events or to LALA Events and register online. Learn more about this event.

CLICK HERE To Secure Your Room Today!

Conference Floor Plan

Conference Rates

Packages

LA-GS/LALA Members Pricing

Non-Members

Full Conference Pass (1) Includes Keynote Presentations, All Breakout Sessions, Luncheon, and Exhibit Hall with Luncheon. This Pass is available to Senior Living Providers, and their employees. Sponsors/EXH: Due to limited seating, this ticket is only available as an add-on to paid sponsorship or exhibitor ticket.

$360 each

$560 each

Conference Day-One Pass (1) Includes Day-One (May 13, 2020) of conference sessions. This Pass is available for Senior Living Providers and their employees.

$260 each $460 each

Activity Professional Pass (1) Includes same as Full Conference Pass. This Pass is open to the Activity Professionals only. Not available to those who qualify for other cate-gories. Not available as add on to any other purchase.

$360 each $560 each

Board Member/Trustee Pass (1) This special conference ticket pass is available and reserved for our Board Members, and Trustees of each association.

*Board Pass includes same as Full Conference Pass. Must be current BOD Member, approved through each association.

$260 each Not Available

Non-Exhibiting Vendor Pass (1) Because our seating is limited in this venue, this conference ticket is available to those vendors, businesses, or individual staff of non-exhibiting firms who would like to attend the Annual Joint Conference education sessions only. Includes same as Premium Ticket and without booth– strict no solicitation/marketing rules apply.

$850 $1350 each

Exhibit Hall Only Pass (1) Includes Exhibit Hall Pass. (Non-Exhibiting Vendors Excluded) Does not include educations sessions.

*Open to Senior Living/Long term care Corporate or Owners

$100 each Not Available

Environmental Services Pass (1) Includes environmental sessions and lunch with exhibitors on May 14, 2020 $99 each $199 each

STEP 1

Registration Information Organization________________________________________________________________ Registrant Name______________________________________________________________ Title_____________________________________________________________________ Address___________________________________________________________________ City/State/Zip_______________________________________________________________ Phone _____________________E-mail___________________________________________ License Number___________________________________

STEP 2 Select Your Session and Events

Please indicate your selection with a check mark ■ Keynote (10:00-11:00 am, Wednesday, May 13) ■ Luncheon (11:15-12:15 pm, Wednesday, May 13) ■ Annual Business Meeting--Members Only (8:00-8:30 am, Thursday, May 14) ■ Lunch with Exhibitors (11:00-2:00 pm, Thursday, May 14)

STEP 3 Calculating Your Registration Fees

MEMBERS Non-Members Full Conference Pass ■ $360 ■ $560 Conference One Day Pass (May 13) ■ $260 ■ $460 Activity Professional Pass ■ $360 ■ $560 BOD / Trustee Pass ■ $260 NA Non-Exhibiting Vendor Pass ■ $850 ■ $1350 Environmental Services Pass ■ $100 ■ $199 Exhibit Hall Only Pass ■ $100 NA

Special Considerations ■ I have the following special diet needs ____________________ ■ Do you require any special aids/services to attend this conference. Please ex-plain________________________________________

STEP 4 Please indicate choice with a check mark if you plan to follow a complete track; all tracks take place 8:00 am-5:50 pm, May 13 & 8:30 am-2:00 pm, May 14. Participants are not required to follow a specific track.

Housing Track Dementia/Clinical Management/Operations Other

Non-track participants, please enter session number: ___A Sessions 8:00—9:30 am, Wednesday ___C Sessions 12:15—1:45 pm, Wednesday ___D Sessions 2:00—3:30 pm, Wednesday ___E Sessions 3:45—5:15 pm, Wednesday ___F Sessions 8:30—10:00 am, Thursday ___G Sessions 12:30—2:00 am, Thursday

STEP 5 How to Register 1. Mail you registration form and payment payable to your association at: LA-GS LALA PO Box 1748 or 500 Richland Ave, Suet 3 Marrero, LA 70073 Lafayette, LA 70508

2. Scan and send your completed registration form to: KContrenchis@leadingagegulfstates.org Events@lalaonline.org or Admin@lalaonline.org See payment method #4.

3. On-site registration at the Conference Courtesy Desk, second floor of the Hampton Inn & Suites: (Must pay by check or credit card & regular rate applies to this option)

May 13, 7:00 May 14, 7:30

4. Online registration: click on appropriate association LA--GS Events or LALA Events

Payment Method: mail in your check or credit card.

5. Cancellations: Cancellation requests must be made in writing and received by both our associations no later than April 1, 2020. We will retain an administrative fee of $50.00 plus any additional charges incurred to us. There will be no re-funds after April 1, 2020.

Photography and Video “Photographs and Video will be taken at LeadingAge Gulf States and the Louisiana Assisted Living Association 2020 Annual Conference. By registering for this event, you agree to allow LeadingAge Gulf States and the Louisiana Assist-ed Living Association to use your photo in any LeadingAge Gulf States and the Louisiana Assisted Living Association related publication, promotion, or website.”

Registration Form

Thank You To Our Sponsors

Lanyards, Badge Holder

Mission Sponsors

Luncheon

Keynote

Gold Sponsor

Vision Sponsors

Exhibitor Luncheon/Charging Station Exhibitor Luncheon

SAVE THE DATE