Library/Executive/2013IFLCResults.docx · Web vie

IREM® Fall Leadership Conference Evaluation

December 2013

Prepared by IREM Research Department

Table of Contents

Summary of Results....................................................................................................................................... 3

Background.................................................................................................................................................... 5

Profile of Conference Attendees.....................................................................................................................6

Influence of Marketing Efforts......................................................................................................................... 9

Reasons for Attending Conference...............................................................................................................10

Sources that Paid for Conference Costs...................................................................................................... 11

Satisfaction with Aspects of the Conference................................................................................................ 12

Most and Least Valuable Sessions...............................................................................................................18

Sponsor Displays.......................................................................................................................................... 20

Satisfaction with Conference as a Whole.....................................................................................................22

Notification of Future Conferences............................................................................................................... 23

Appendix A. Additional Comments.............................................................................................................. 24

IREM®, CPM®, ARM®, CERTIFIED PROPERTY MANAGER®, and JPM® are registered marks of the Institute of Real Estate Management.

2IREM® Fall Leadership Conference Evaluation December 2013

Summary of Results

Profile of Conference Attendees 77% of respondents indicated they are CERTIFIED PROPERTY MANAGER® Members (CPM® Members.

Another 12% said they are ARM Members and 8% said they are IAEs. About 46% of respondents indicated they have over 20 years of real estate management experience.

The average years of real estate management experience of attendees is 21. 16% of attendees indicated this was their first time attending a national IREM conference. The highest percent of respondents (9%) live in California.

Influence of Marketing Efforts 38% of respondents said that the marketing effort that was most influential in their decision to attend

the conference was the IREM Fall Leadership Conference website.

Reasons for Attending Conference 70% of respondents ranked their leadership position as their primary reason for attending. Between 16%-17% of respondents cited either networking opportunities or educational opportunities

as their primary reason for attending the conference. 86% of respondents ranked their leadership position as one of their top three reasons for attending the

conference. 80%-83% respondents ranked either the educational opportunities or the networking opportunities

each as either a primary, secondary, or tertiary reason for attending.

Sources that Paid for Conference Costs 53% of respondents said their local chapter paid for all of their registration costs and 42% said their

local chapter paid for all of their travel expenses. 25% of respondents said their employer/business paid for all of their registration costs and 28% said

their employers/business paid for all of their travel costs.

Satisfaction with Aspects of the Conference The three conference aspects with the most favorable mean scores were service provided by the staff,

the registration procedures, and the conference location. At least 94% of respondents were somewhat or very satisfied with the following aspects: registration

procedures, advanced conference information and materials, conference location, and the service provided by IREM staff.

Between 90% and 93% of respondents were satisfied with the diversity of the education sessions, the length of the education sessions, the time allotted for networking, and the usefulness of the networking opportunities.

Between 86% - 89% of respondents were somewhat or very satisfied with the following aspects: regional forums, Keynote Speaker Anant Yardi and the inaugural gala dinner.


Most and Least Valuable Education Sessions When asked to indicate the most valuable session they attended, the highest percentage of

respondents selected the keynote speaker Anant Yardi. Another 21% of total respondents said all sessions were valuable.

When asked to indicate which session they considered least valuable, the highest percentage of respondents said all sessions were valuable (no particular session was least valuable).

Sponsor Displays About 79% of respondents who attended the sponsor displays agree that the hours were

accommodating and 65% agree that the selection of sponsors was of value to their business.

Satisfaction with Conference as a Whole 97% of respondents were somewhat or very satisfied with the conference as a whole.

Notification of Future Conferences The majority of respondents (89%) indicated they prefer to be notified about future conferences

through e-mail.


Background

The 2013 IREM Fall Leadership Conference was held on October 16 – 19 in Scottsdale, Arizona. IREM’s Meetings and Conferences Department indicated that a total of 595 people attended the Conference. Following the conference, attendees were sent an e-mail message asking them to complete an online evaluation.

A total of 233 evaluations were completed online. This was enough for a 95% confidence level in the data with a +/- 5.0% sampling error. The sections that follow detail the responses that attendees submitted. The lowercase “n” that appears in some tables equals the number of respondents that answered that given question.


Profile of Conference Attendees

Slightly over three-fourths of respondents indicated they are CPM Members. Another 12% said they are ARM Members and 8% said they are IAEs.

Membership Status Respondents

CPM 77.3%

ARM 12.4%

IAE 8.2%

CPM Candidate 5.6%

Associate 3.0%

Sponsor 2.6%

Student 2.6%

Non-member 2.1%

Speaker 1.3%

ACoM 0.9%

Other designation 2.1%* Total exceeds 100% because respondents selected all that apply.

About 46% of respondents indicated they have over 20 years of real estate management experience. About 16% of respondents have 10 years or less of real estate management experience. The average years of real estate management experience of attendees is 21.

Years of experience in real estate management Respondents

5 or less 4.8%

6 – 10 11.5%

11 – 15 15.9%

16 – 20 22.1%

21 – 25 16.3%

More than 25 29.3%

Mean 21

Median 20


About 16% of respondents said this was their first time attending a national IREM conference. Among those who have attended a national IREM conference in the past, the average number of conferences attended is 5. The highest percentage said they have attended 6 or more national IREM conferences in the past 5 years.

First time attending a national IREM conference Respondents

Yes 15.9%

No 84.1%

Number of IREM conferences attended in past five years

Respondents who have attended other national

IREM conferences( n = 185 )

1 9.2%

2 17.3%

3 13.0%

4 11.9%

5 20.0%

6 or more 28.6%

Mean 5

Median 4

The highest percentage of respondents, 9%, live in California and Virginia. An additional 8% of respondents live in Texas, and 4% live in North Carolina.

State Respondents

California 9.1%

Virginia 8.7%

Texas 8.2%

North Carolina 4.3%

Arkansas 3.5%

Maryland 3.5%

Florida 3.0%

Nebraska 3.0%

Ohio 3.0%

Wisconsin 3.0%

Illinois 2.6%


Indiana 2.6%

Minnesota 2.6%

Missouri 2.6%

New York 2.6%

Pennsylvania 2.6%

Alabama 2.2%

Colorado 2.2%

Nevada 2.2%

Utah 2.2%

Arizona 1.7%

Louisiana 1.7%

Michigan 1.7%

New Jersey 1.7%

Rhode Island 1.7%

Georgia 1.3%

Massachusetts 1.3%

Oregon 1.3%

Tennessee 1.3%

Washington 1.3%

Connecticut 0.9%

Hawaii 0.9%

Kansas 0.9%

New Mexico 0.9%

District of Columbia 0.4%

Idaho 0.4%

Kentucky 0.4%

South Carolina 0.4%

International Country 6.1%


Influence of Marketing Efforts

Thirty-eight percent of respondents said that the marketing effort that was most influential in their decision to attend the IREM Fall Leadership Conference was the website. About 35% said the e-mails were the most influential marketing effort. Another 23% said that their attendance was not due to marketing efforts, but rather their leadership position.

Marketing Efforts Most Influential in Decision to Attend IREM Fall Leadership Conference Respondents

IREM Fall Leadership Conference website 38.2%

E-mails 34.8%Leadership Position (chapter position/committee position/ officer/governance) 23.2%

Local chapter announcement / promotion 9.9%

Advertisements in the Journal of Property Management 9.0%

Word of mouth / referral 3.4%

Attendance at previous conference 3.0%

Employer encouragement 1.7%

Voice mail message 1.7%

Other 6.4%* Total exceeds 100% because some respondents chose more than one primary reason for attending.


Reasons for Attending Conference

All survey respondents were asked to rank the reasons why they attended the Fall Leadership Conference. The highest percentage of respondents ranked their leadership position as the primary reason for attending the conference. Seven in ten respondents said their primary reason for attending was because of their leadership position. Between 16%-17% of respondents cited either networking opportunities or educational opportunities as their primary reason for attending the conference.

Primary Reason for Attending Conference Respondents that ranked as 1

Leadership position (e.g., Officer, chapter position, committee position) 69.5%

Networking opportunities 17.2%

Educational opportunities 15.9%

Location 3.9%

Social events 1.7%

IREM Fall Leadership Conference Promotion 3.0%

Other 0.4%* Total exceeds 100% because some respondents chose more than one primary reason for attending.

The table below details the percentage of respondents that selected each reason as either a primary, secondary, or tertiary reason for attending the Fall Leadership Conference. About 86% ranked their leadership position as one of their top three reasons for attending the conference. Although only 16%-17% of attendees ranked the networking opportunities and educational opportunities as their primary reason for attending the conference, 80%-83% ranked each as one of their top three reasons for attending.

Reasons for Attending ConferenceRespondents that

ranked as 1, 2, or 3

Leadership position (e.g., Officer, chapter position, committee position) 86.3%

Networking opportunities 82.8%

Educational opportunities 80.3%

Location 23.2%

Social Events 9.9%

IREM Fall Leadership Conference Promotion 7.3%

Other 0.9%* Total exceeds 100% because respondents could choose all the reasons that apply.


Sources that Paid for Conference Costs

The majority of respondents indicated their local chapters or employers contributed to the payment of their registration and travel expenses for the Fall Leadership Conference. About 53% said their local chapter paid for all of their registration costs and 42% said their local chapter paid for all of their travel expenses. Twenty-five percent said their employer/business paid for all of their registration costs and 28% said their employers/business paid for all of their travel costs.

Paid for Registration Cost Respondents

Local IREM Chapter Paid 100% 52.8%

Employer/Business Paid 100% 24.9%

Attendee Paid 100% 7.3%

Other Paid 100% 8.2%

Combination of Chapter/Attendee/Employer/Other 6.9%

Paid for Travel Cost Respondents

Local IREM Chapter Paid 100% 42.2%

Employer/Business Paid 100% 27.6%

Attendee Paid 100% 12.1%

Other Paid 100% 8.2%

Combination of Chapter/Attendee/Employer/Other 9.9%


Satisfaction with Aspects of the Conference

Respondents were asked to indicate how satisfied they were with different aspect of the IREM Fall Leadership Conference. The conference aspects were rated on a 5-point scale, where 1 = “Very Unsatisfied” and 5 = “Very Satisfied.” Mean scores were tabulated to determine the features that were most well-received. The three aspects with the highest mean scores were the service provided by the staff, the registration procedures, and the conference location.

Satisfaction with Aspects of the ConferenceNumber of

respondents who rated the aspect

Mean rating among

respondents who rated the aspect

Service provided by IREM® staff 224 4.89

Registration procedures 224 4.88

Conference location (Scottsdale, AZ) 225 4.76

Advanced conference information and materials 225 4.63

Time allotted for networking 224 4.57

Keynote Speaker Anant Yardi - on Thursday 222 4.53

Length of education sessions 224 4.53

Usefulness of networking opportunities 223 4.51

Regional Forums 220 4.46

Inaugural Gala Dinner - on Thursday 221 4.43

Diversity of education sessions offered 222 4.43

Keynote Speaker Steve Rizzo & Power Breakfast - on Saturday 193 4.17

Boots & Buckles - on Wednesday 201 3.81

Live! with Industry Leaders - on Friday 194 3.76

IREM® Foundation "Party With a Purpose" - on Friday 196 3.74

Joe Aveni Open Golf Tournament - on Friday 177 3.31

IREM® Community Service Project - on Friday 176 3.28

Respondents were generally satisfied with most aspects of the Conference. At least 94% of respondents were somewhat or very satisfied with the following aspects: registration procedures, advanced conference information and materials, conference location, and the service provided by IREM staff. Between 90% and 93% of respondents were satisfied with the diversity of the education sessions, the length of the education sessions, the time allotted for networking, and the usefulness of the networking opportunities. Between 86% - 89% of respondents were somewhat or very satisfied with the following aspects: regional forums, Keynote Speaker Anant Yardi and the inaugural gala dinner.

Registration procedures Respondents( n = 224 )


5 Very Satisfied 90.6%

4 Somewhat Satisfied 7.6%

3 No Opinion 0.9%

2 Somewhat Unsatisfied 0.9%

1 Very unsatisfied 0.0%

Advanced conference information and materials Respondents( n = 225 )



3 No Opinion 2.2%



Conference location (Scottsdale, AZ) Respondents( n = 225 )



3 No Opinion 2.2%



Service provided by IREM staff Respondents( n = 224 )



3 No Opinion 0.0%



Diversity of education sessions offered Respondents( n = 222 )




3 No Opinion 4.5%



Length of education sessions Respondents( n = 224 )



3 No Opinion 6.3%



Time allotted for networking Respondents( n = 224 )



3 No Opinion 4.0%



Usefulness of networking opportunities Respondents( n = 223 )



3 No Opinion 6.7%



Regional Forums Respondents( n = 220 )



3 No Opinion 11.8%




Boots & Buckles Respondents( n = 201 )



3 No Opinion 37.8%



Keynote Speaker Anant Yardi Respondents( n = 222 )



3 No Opinion 6.8%



Inaugural Gala Dinner Respondents( n = 221 )



3 No Opinion 6.8%



Live! with Industry Leaders Respondents( n = 194 )



3 No Opinion 53.6%




IREM Community Service Project Respondents( n = 176 )



3 No Opinion 84.1%



Joe Aveni Open Golf Tournament Respondents( n = 177 )



3 No Opinion 81.4%



IREM Foundation “Party with a Purpose” Respondents( n = 196 )



3 No Opinion 47.4%



Keynote Speaker Steve Rizzo & Power Breakfast Respondents( n = 193 )



3 No Opinion 36.8%




Most and Least Valuable Sessions

When asked to indicate the most valuable session they attended, the highest percentage of respondents selected the keynote speaker Anant Yardi. Another 21% of total respondents said all sessions were valuable, and 13% said keynote speaker Steve Rizzo. When asked to indicate which session they considered least valuable, the highest percentage of respondents said all sessions were valuable (no particular session was least valuable). About 4% said the least valuable session they attended the keynote speaker Anant Yardi.

Most Valuable Session % of all Respondents

Keynote Speaker Anant Yardi 20.8%

Keynote Speaker Steve Rizzo 12.5%

(CS-11) “Secrets of Seven Successful Chapters” 6.0%

(CS-9) “Lessons in Leadership” 5.1%

(CS-2) “A CFO, a CPA, and an Attorney Walk into a Chapter…” 4.6%

(LL-3) “The Aging Process: Apartment Repositioning” 3.7%

(CS-3) “Hiring and Retaining Young Talent” 3.2%

(CS-10) “Real Cutting-Edge Marketing Strategies” 2.8%(CS-4) “The Platinum Rule: How to Manage Your Behaviors to Create More Gold” 2.3%

(CS-5) “Help! I’m a New Chapter President!” 2.3%

(CS-8) “Anchoring Talent Management to Business Performance” 2.3%

(LL-8) “My Trusty ???: The One Tool I Can’t Live Without!” 1.4%(CS-1) “Client Shades of Grey: How to Reduce the Pain or Break the Bonds” 1.4%

(CS-6) “The Art of Cost Segregation” 1.4%(ARM Forum) “Trends in Fair Housing: Tweets, Barks, Boxes, Bongs and More...” 0.9%

Legislative Forum 0.9%

(LL-4) “Best Practice as a Business Development Tool” 0.9%

(LL-5 or LL-7) “Reduce Operating Expenses & Improve Sustainability” 0.9%

(CS-7) “Creating Sustainable Organizations” 0.9%

(CS-14) “Chapter Innovation Exchange” 0.9%

Featured Session: Live! with Industry Leaders 0.5%(Global Business Practices Forum) “Implementing Alternative Energy Projects at Your Properties” 0.5%

(LL-1) “New Career Opportunities for a Diverse Workforce " 0.5%

(LL-2) “How to Use I/E Data in Ways You Never Thought Possible” 0.5%

(LL-6) “A CAM Clinic: Speed Dating Style" 0.5%


(LL-9) “War Stories: Tales from the Front” 0.5%

(CS-13) “The Power of Storytelling to Grow Your Business” 0.5%

All sessions were valuable 21.3%

Least Valuable Session % of all Respondents

Keynote Speaker Anant Yardi 4.1%

(LL-1) “New Career Opportunities for a Diverse Workforce” 3.4%

(CS-11) “Secrets of Seven Successful Chapters” 3.4%

(LL-2) “How to Use I/E Data in Ways You Never Thought Possible” 2.7%

(LL-4) “Best Practice as a Business Development Tool” 2.7%(ARM Forum) “Trends in Fair Housing: Tweets, Barks, Boxes, Bongs and More...” 2.0%

(Global Business Practices Forum) “Implementing Alternative Energy Projects at Your Properties” 2.0%

(CS-3) “Hiring and Retaining Young Talent” 2.0%

(CS-12) “Technology: Lessons Learned” 2.0%

(CS-14) “Chapter Innovation Exchange” 2.0%

Featured Session: Live! with Industry Leaders 1.4%

Legislative Forum 1.4%

(LL-6) “A CAM Clinic: Speed Dating Style" 1.4%

(LL-9) “War Stories: Tales from the Front” 1.4%(CS-1) “Client Shades of Grey: How to Reduce the Pain or Break the Bonds” 1.4%

(CS-2) “A CFO, a CPA, and an Attorney Walk into a Chapter…” 1.4%(CS-4) “The Platinum Rule: How to Manage Your Behaviors to Create More Gold” 1.4%

(CS-5) “Help! I’m a New Chapter President!” 1.4%

(CS-6) “The Art of Cost Segregation” 1.4%

(CS-9) “Lessons in Leadership” 1.4%

(CS-10) “Real Cutting-Edge Marketing Strategies” 1.4%

(CS-13) “The Power of Storytelling to Grow Your Business” 1.4%

(LL-3) “The Aging Process: Apartment Repositioning” 0.7%

(CS-7) “Creating Sustainable Organizations” 0.7%

All sessions were valuable 54.1%

No session was very valuable 2.0%


Sponsor Displays

In general, the sponsor displays received favorable ratings. About 79% of attendees who attended the sponsor displays agree that the hours were accommodating and 65% agree that the selection of sponsors was of value to their business.

The hours were accommodating. Respondents( n = 201 )

5 Strongly Agree 50.7%

4 Somewhat Agree 28.4%

3 No Opinion 18.9%

2 Somewhat Disagree 1.5%

1 Strongly Disagree 0.5%

The selection of sponsors was of value to my business. Respondents( n = 199 )

5 Strongly Agree 26.1%

4 Somewhat Agree 39.2%

3 No Opinion 29.1%

2 Somewhat Disagree 5.5%

1 Strongly Disagree 0.0%

The respondents were also asked to indicate what vendors they think should attend the Fall Leadership Conference in the future. Only 20 respondents provided suggestions. Those suggestions are listed below.

1. Many companies. I was surprised at the lack of vendors for trade show type set up. BOMA Conference has much bigger and better vendors’ participation. Seeing products and vendors services is educational.

2. Yardi3. IREM Team Store4. HD Supply and Sherwin Williams5. Belfor6. I think that in general it seemed as if people did not pay much attention to the vendors there. Every time I was in that

area there were few people if any around. There needs to be something that is more focused on the vendors and not an event that is hosted in the area. Not sure what that is yet.

7. BMS & BMI providers would be great to see8. VFA Inc. - www.vfa.com9. property solutions10. IREM Store11. REALTOR® University. However, I am not convinced of the school/program is recognized.12. ActiveBuilding13. I would like to see more national commercial vendors. Elevator, roof, exterior building maintenance. etc.14. Believe they all were, but be sure to stick with national vendors so it's of benefit to everyone.15. Practical vendors. you know... paint, carpet...etc16. Where was REformation?17. MRI18. Did not like my e-mail given out to vendors without my permission, got too many e-mails from them.


19. Yardi20. AUM, Property Solutions,


Satisfaction with Conference as a Whole

Respondents also evaluated the conference as a whole. The overwhelming majority of respondents, 97%, were somewhat or very satisfied with the conference as a whole. Among those 97%, about 73% were very satisfied with the conference.

Satisfaction with Conference as a Whole Respondents



3 No Opinion 2.3%




Notification of Future Conferences

The majority of attendees indicated they prefer to be notified about future conferences through e-mail. About 89% of all respondents said this is the method they prefer. Thirty percent of respondents prefer to be notified via website, and 25% prefer to be notified through information in the Journal of Property Management.

Preference for Notification of Future Conferences Respondents

E-mail 89.3%

Website 29.6%

Information in the Journal of Property Management 25.3%

Print Mail 13.7%

Telephone calls 1.3%

Other 0.4%


Appendix A. Additional Comments

Respondents were asked to provide additional comments or recommendations. The full comments are included below.

1. I would like to see more educational offerings. Also educational offering in which you get CE credits as you do in BOMA conferences.

2. Not have to travel so far. Try going back to Chicago.3. The conference educational sessions are improving every year.4. The meeting rooms were very cold. I have a condition that is triggered by extreme temp changes and I was very

uncomfortable in numerous sessions because the A/C was too strong or too cold.5. The refreshments during the breaks were not up to normal standards. There should have been snack foods as well as

drinks.6. It would be nice if there was a little more free time to explore the area the conference is located. The only thing I saw

in Scottsdale was the resort.7. I believe it would be a good idea to provide snacks ex cheese and crackers etc during refreshment breaks8. I strongly suggest that you come up with another process of selecting the seats for the Inaugural Gala. The process of

obtaining the tickets from each chapter member in attendance, selecting the tables, and then turning them in again is very frustrating and inefficient use of time. One suggestion might be emailing the IAE prior to the conference and seats can be selected at that time.

9. Was an excellent venue in a warm part of USA10. It would be nice to finish the conference Friday evening or have the key note on a day other than Saturday.11. It would be beneficial to possibly start the conference earlier in the week and not have the keynote speaker on

Saturday. We all have families to get back to and its difficult to miss that part of the weekend so there were a lot of people who didn’t go to the keynote speaker which i thought would have been very good for everyone to hear. It's a timing issue.

12. Would be nice if Regional Dinner could be coupled with IAE Forum so that IAEs could attend all, but not have to stay for almost the whole week.Food at the gala was less than desirable. No one ate at our table.

13. Love the running in the morning; however plant to start run at 6:00am or start classes at 8:30am in order to arrive timely to sessions. Great Conference. Thanks.

14. The Hotel provided excellent service.15. Education Sessions need to be maximum 60 minutes with less introduction or sponsor time.

Anant Yardi was decent speaker but I thought it seemed like if you pay to be the largest sponsor then you were able to buy a keynote speaker position.

16. All sessions were valuable; but the most rewarding was the volunteering opportunity with follow IREM members. It was satisfying to be able to "Give Back" to those in need.

17. I felt like many of the sessions were valuable and I came away with something from all of them.18. The food at the Gala was poor.19. As usual, this was a first-class event.20. I would like to see the learning labs be a bit longer, maybe 45 minutes as these often were some of the most

interesting topics. The topics also should focus on the trends we are seeing in the industry and that are part of the IREM strategic plan.

21. I thought the breakfast session with Steve Rizzo was fantastic - great idea!22. One of the best educational conference I have ever attending and all the sessions left me with a lot of new and creative

ideas to implement with my company. All the speakers and presenters were amazing.23. Pick venues that are large enough to accommodate all attendees

Should you schedule sessions during governing council?24. More sessions on specific property management specific topics and sessions on managing people and leadership.25. I felt that the sessions should be only one hour.

I felt there wasn't enough time in between sessions to network.I felt that the conference should be only 3 daysI feel the conference should be scheduled a month earlier as most of us are completing budgets

26. There were several people that missed the last key note speaker due to needing to travel home. Is it possible to have all keynote speakers during the week so that everyone can benefit/participate?

27. The conference was amazing and very informative. i feel like IREM did its best in bringing it's members value. Thank you!


28. There were at least two sessions I could not attend because they were scheduled at the same time as others I wanted to attend. I had to make a choice of which I felt were more relevant to what I do; however, it is very beneficial to gain new insight from experts. Please consider the possible number of attendees based on the importance and relevance of the topics to hopefully avoid this in the future. I thoroughly enjoyed this conference.

29. Extremely enjoyable place to visit and development meaningful relationships. Staff of Resort and IREM were (as always) knowledgeable and a comfort to a hectic but productive event.

30. The IREM Shared Interest Community Meet-up Sessions (I attended the Mixed-Use Session) need some work. I like the concept, but the moderator should really know something about the subject (our didn't). Actually, a peer might be better to use as a moderator.

31. Less events on site. After awhile you need to "get off the island"32. I like the mix of casual and formal events33. The only negative was the golfing experience of the starter being rude about slow play when we are playing a scramble

and 9 holes are cart path only. We finished in 4.5 hours which is very reasonable for a scramble. All other events and activities were AWESOME!!!!! Nicely done!!!!!!!

34. I want to have better breakout sessions. I would like to see something new and maybe a round table for each discipline (office, retail, industrial, medical office, etc.) and hear what others see going on in their markets, what they see happening in the future that will affect our business. I also would prefer the keynote speaker be more toward the beginning of the conference and have the conference end on Friday.

35. No music during dinner at the gala. Too loud and couldn't hear each other talk.36. GREAT LOCATION.37. more free time to explore area38. Tips and tricks using mobile devices in property management.39. I am looking forward to Orlando.40. The location was excellent, however, too expensive to allow a greater participation, which would benefit everyone

including IREM national.41. Overall the conference was a dud. The whole thing didn't flow well there were too many long gaps between sessions

there was not a lot of effort except for one meeting for the regional groups42. We need to have more ideas on how to grow our businesses and mentor each other. Part of it was my fault! Overall,

a valuable conference, but I feel I should have worked it smarter (70% my fault, 30% the conference.)43. I would like to have a session with other similar sized Chapters (we are small) - we have a part time (very minimal time)

IAE; how do other small chapters cope with the IREM chapter operating standards with very little non-volunteer assistance.

44. Don't hold Governing Council beginning at 8:00a.m. when there was a late event the evening before!45. I did not like being located at the Hampton for this event only because the shuttle service was not convenient and it

cause the group to not do some things together.46. Liked the bar codes to download the session's information47. They just keep getting better and better.48. This was a wonderful conference!!!49. More time for regional meetings and possibly an early late regional meeting to set up and then wrap up.50. Overall I found the conference to be excellent. Better than a few from past years. My only disappointment was the

Party with a Purpose. It was more of a networking event than party. I felt a little let down about that.51. I would like more free time to connect and get to know better new friends.52. IREM staff was amazing as usual!53. please ask the hotel to block off more rooms. I had to travel to another hotel and it was very inconvenient.54. Holding the keynote speaker on some other day than the last day. Too many people trying to get home and many

missed it (I did.)55. Thought it was a fantastic conference.56. I would like to see more informative educational sessions for the experienced veteran. Also, if they could be scheduled

at times other than when the committees meet it would enable more people to attend.57. We should meet in Scottsdale every year! What a wonderful place and very affordable.58. Diabetics which comprise 30% of the population cannot eat a continental breakfast with all white flour items and no

protein. 3 out of 10 is enough to offer additional food choices.59. The next leadership conference is back in Orlando.

Although Orlando is a great place we were just there in 2010. You can only go to Disney World so many times. I would have preferred an alternative location.

60. Great conference. Would suggest more sessions on Commercial "Retail" sector. Thanks!61. Dr. Debbie Phillips is a nationally acclaimed speaker and her time was scheduled during the governing council. Lost

opportunity for giving her an opportunity to reach some special decision makers. Seriously, she had 200 to 300 attend her sessions at the NAA meetings and they LOVE her. She is upbeat and enthusiastic but also engaging, exceptionally knowledgeable and well received to every generational audience.


62. The continental breakfast's need to be more nutritious, need eggs n bacon, oatmeal, Greek or Activia yogurt, everyday. Toast, jelly, peanut butter spread.

63. The conferences just keep getting nicer and nicer. I always enjoy them. The Westin Kierland Resort was an outstanding place to have the conference this year!! Truly exceptional service by all!!

64. Touring of local attractions.65. Great job!66. More courses on conflict resolution would be great67. Wednesday evening was too crowded with events. The Past Presidents dinner was too short. Maybe start Major

Donors recognition event at 5:00pm and start PP Dinner at 6:00pm, with no event later that the current officers and senior staff feel obligated to attend.

68. All Presenters or Moderators should have some training in public speaking. Several were obviously lacking in public speaking skills or preparation and simply read their handouts. This made for some very boring sessions and took attention away from the information being provided.

69. Staff did a tremendous job. Site also was perfect, heard great comments from folks within and outside of US. I think the conference was a 10. A valuable mix of networking, social events, education, fun, fantastic shopping venue for members, beautiful scenery and caring, enthusiastic, well prepared staff. Loved it.

70. The conference was amazing, thank you for all your hard work!71. Past Presidents Dinner was not up to standard.

Inaugural dinner music way to loud to converse without shouting...totally inappropriate and unnecessary.72. some sessions ran over and cut into the time allotted for others and for visiting the sponsors73. I was appreciative of the sincerity, respect, and brevity of the presentations at the Gala dinner. While choosing

smoked brisket for the main was a bold and economical choice, was not executed well. There were many plates cleared at my table with the protein still intact..always a bad sign. The carrots and veggies got rave reviews. The desserts also left a lot to be desired and to be honest, Kierland needs to find a new dessert purveyor as again, lots of plates had uneaten desserts. Otherwise, we can come back to this resort any time, I enjoyed the location and my stay there. Thank you to the IREM HQ staff for all their hard work and planning.

74. Wonderful conference!75. Offer Hospitality Education for all the new apartments under construction. Their service levels will require a new level

of service in the apt industry. Start Gala at 6 or 6:30.Have more hotel rooms at conference hotel.Layout the email brochure of conference events differently. When you print, it is hard to read what is on which day.

76. The food at the inaugural dinner has a lot to be desired77. While the vendor monopoly was a good idea, you shouldn't have needed ALL vendors to submit for the drawing. We

were pushed to skip holes in the golf tournament. I didn't feel this was very professional of the grounds crew at the hotel.

78. Thanks to Lynn for listening to my suggestions a couple years ago on limiting the hours of booth exhibits and for organizing as you have. Great!


Documents

Library/Executive/2013IFLCResults.docx · Web vie